I’ve been a customer with them since 2014 , they change the rules every time . I went there to change £15 because it was broken and they told me I have to show proof of that money . How can I show proof for £15 . Anyway , a lot of staff there doing nothing all day just seating look at you . Very disappointed in this bank .

Amazing bank, lovely staff. I have been banking with Metro for about 6 years and every encounter has been great, all my family bank here due to the great customer service. We are opening a new company and will be using Metro in Edgware to run the account for us. Well done to all the staff.

Rude people, made me wait when there was no one to be served. They were keeping they’re heads down and I was looking at them , after 40-45 minutes I was asked again by the same guy that saw me when I came in , why I was there and decided to help me, because no one else bothered to do so!

Been with the bank nearly 6 years. Cant get anyone to actually do their job its been 3 2 weeks since someone was to phone me to talk to me about an issue on my account after 4 additional vists still cant get anyone to respond. Even barclays have better customer service than this bank

We had a great customer service by assistant amir aid ...He was very efficient in processing our new bank account and also provided good knowledge of how to operate the accounts.I highly recommend his service if you're planning to visit the Edgware brunch of metro Bank .

It was great! Everyone is so nice and make sure that the customer is comfortable, for example offering coffee or tea while they wait for their time to be attended. To be honest, I've never seen a bank with such organisation as this one. MetroBank is unique!

This branch is not like other banks, people are welcoming and personable. Steve Carr the local director is very helpful and has a wealth of experience with help from Daryl Heard business manager they have set high standards for all staff to

I would actually give them 0 starts. We've been trying to get a business account opened for several weeks. I've been into branch on two occasions and have spoken to their call centre and branch staff with the promise that someone would call

This place is not bad, but for sure it is run by the wrong people , the store manager is a completely rude unprofessional jerk , the store closed at 6:00 pm i was there at 5:30pm to get a new set of bank cards two lovely bank employees were

The staff is extremely rude and lazy. Even is the is a lot of customers they still do nothing and just talk to each other causing hour long waits and lines. The magic coin machine never works and no is no sigh saying that to so you have to

Its going from bad to worse every time I go there. Gormless staff just standing around chatting. Those that did engage with customers had bad attitudes. Magic Money Machine rarely is working and cashiers would not take coins until I had to

I went there on Monday for open bank account. They told me to come back tomorrow. I went there again on Tuesday. They asked me to wait for about 2 hours but there have a few clients, number of staffs more than clients ( you can see from a

This lady today from the front desk who had been in the future discriminating me personally , has again refused to put money into my account . She told me that I have to prove that money ( it wasn’t even a big amount ) , but in the past

Trying to open a business account was proving to be a nightmare and I really could not decide which bank to go with. Other banks required appointments and didn't offer long term benefits. I walked in here 3 weeks ago and yes there was a

This bank was great when it opened but is going down hill. Purely because of rude staff. Dont get me wrong there are 2 members of staff here who are actually very nice but the rest need new jobs because they should not be working with

Horrible manager (a woman in case there are a few). She was incredibly rude to us. I admit that Metro Bank as a whole is great with its cash counting machines and free transactions in Europe but there are much more pleasant branches.

The Bank is very good. This particular branch is very slow. The staff are fine, when they get to you. Was sent a text saying my turn has come. When I get there, they say my name is not on the list and I’m waiting another hour. Other

Made 3 trips to the bank on separate occasions but still ended up not opening a community business account! So much time wasted trying to meet their requirements. Staff even made me pay an internet office across the street to make

Avoid this branch. Read the reviews. Poor staff and rude management. Davina at the front desk thinks she can speak to customers in a rude manner, simply because she is sat on a high chair behind a piece of acrylic.

I went into this branch last week and was served by the lovely Imad.He was extremely helpful and knowledgeable regarding the questions I had and was a very welcoming experience. Would highly recommended …

Absolutely horrible experience in this branch. There is no social distance rule in place. The branch is packed. Have to wait hours to open a bank account. How long does it take to open an account normally?

I had a terrible experience trying to open a business account with a well-known International High Street bank, only to find that they provide Zero face-to-face help when dealing with certain paper work.

Poor customer service. Did not serve me with excuse of 3 more customer ahead of you and it's nearly closing time even though I was 22 minutes before closing time and visually so many staff members.

Think the stats are you are 8 times as likely to report a bad experience than a good one. Great Bank and neber had an issue in 7 years since they opened. Don't judge the place by the moaners.

Wow! What amazing friendly people lily and Tejas are! helped us with setting our business account fantastic service. Very professional at their roles understood and explained everything very

Rude staff and manger customer service is slow not have enough experience all staff very rude I will close my account with metro bank …

I've already had a terrible experience reading the other recent reviews. I'll just use another bank. How about sacking your staff, there's so many young people in London looking for jobs.

Really terrible unprofessional and humiliating customer service towards an elderly disabled customer. My 75 year old disabled mum was unable to take out her £30 from the cash point

I had problems with my account but it was sorta quickly and professionally by Maryam, she was amazing friendly kind, sweet helpful thank you she should get her Saturday off too

Received the best customer service from the team, in particular Aqeel who went over and beyond. So positive and such exceptional customer service. Will most definitely be

Very useless branch. They pass you from one person to another then to be told to wait even more. And they serve people at well without keeping track of who waited longer.

I was waiting for the bank to open since 08:00 morning and the bank should’ve opened at 08:30 but they opened 15 minutes late it was raining and was late to my work too.

Some of the worst service I've ever seen in my life in business i'm absolutely shocked, Being a business owner of 4 different businesses and currently banking with HSBC

Been there today.. not busy at all but the employees prefer to ignore you instead to help … Just hanging on their phone and watching you like “ what you doing here “

Terrible bank and rubbish customer service all they do is just talk to eachother and not deal with the customer properly

Very slow service, only ever have 1 or 2 positions open when I'm there. Not at all what I expect from metro Bank.

Personal banker lady got really nasty attitude No wonder ppl moving to online virtual banks

Worst banking system i have ever seen. Rating should be in negative.

Excellent service for opening bank account within 1hr.

Staff are always helpful and knowledgeable.