I just relocated to London and I needed to open a new bank account quickly so I could sign a contract to have internet access for my flat in London. Unfortunately I had a very bad experience with the people working in this branch. I needed to urgently open a new current account (have it the same day) and initially I was assisted from someone called Robert, who asked me to provide proof of address and an employment verification letter. I did, he carefully checked all information provided and he asked me to actually provide a new employment letter where my address was specified. That's fair. I urgently contacted my colleague who sent me the updated employment letter in 10 minutes from the moment that Robert asked for it. When I got back with the updated employment letter, Robert passed me to his colleague, Liz so she could start the procedure to open the new current account for me. After one full hour waiting for Liz to type all the information in her PC, I was told that the bank didn't recognize my address as valid!!! (Maybe they could have told me this an hour ago before starting the procedure?) I was told to go to my letting agent and get the updated address re-written correctly, for my tenancy agreement and also edit, AGAIN, with the re-written address my employment letter. They told me that the letting agent will know what to provide. I immediately went to my letting agent which was baffled by the request and confirmed that the address was correct, in fact they even printed out for me a copy of the official HM Land Registry. With my printed copy of the registry I got back to Metro Bank, where a surprised Robert asked "WHO GAVE YOU THIS???" I wanted to resume and finally complete the procedure but Liz was on her lunch break. Because this was urgent for me and I had clearly explained to almost everyone working there that it was urgent, I politely asked for someone else to replace Liz (Maybe Robert?) and finalize the procedure since I had provided whatever they asked for. All they did was to double check the official HM Land Registry letter. At this point I got frustrated and simply asked them that if they did not want me as a client they could have just said so and I would have gone with another bank. A girl went to talk with Liz again and she finally came back saying that I could go with another bank because they can't process my request right away. Metro Bank was my first choice and probably I was unlucky to meet the most incapable and incompetent bunch of employees in this branch, but my experience was really bad. It took me 30 minutes after I got out from there to open a bank account with a debit card included. I also opened a second account and the other debit card is being delivered to me in 2 business days. They made me lose half of my day but they lost a good client. At least they could have had the decency to respect me and tell me themselves the reason for their refusal. Instead they both went into the office on the back and sent a girl there to just send me away with their excuse, which by the way was just mumbled. I never got a clear explanation as to what the reason for my refusal was. My choice was between Metro Bank and First Direct because from the online reviews they had the best mobile banking. Unfortunately First Direct is not accepting new accounts at the moment but as soon as they do I will probably go with them and make them my main account.

Called Metro Bank to ask if I could make an appointment for adding a signatory to my account. They informed me that they dont make appointments and I could walk in any time. Once we got there they basically told us that we needed to wait atleast 45 mins as they had only one person attending to customers and the others were going on a lunch break or had to sit at the front desk. They simply didn't care about our engagements or time and were extremely rude. We left and I called to complain as I consider it unfair of them to keep their branch open and make customers wait while they go on lunch. If this is a bank policy then they should close the branch for lunch or inform their customers not to come at lunch time. Person who noted my complain also argued with me in their defence and didn't connect me to the manager as she was apparently in a meeting. He assured me she would call me back in an hour or two but it has been 3 weeks and I never received a call or e-mail. Very dissapointed with the customer service. Thought they were a better organisation.

I had a great experience with Metro Bank in Putney today!After being denied by several high street banks because I have only been in tje uk 4 months, Liz and Alan managed the impossible and got me my current account.The went though a lot of trouble and out of their way to find a way to match some of the details in my proof of address with my passport.They had to work over hours to get it done but I left with a smile

They are very helpful , branch manager Alex and my business manager Carl were very very helpful , as well as Elizabeth who is customer assistance very polite very welcoming. If you want a bank which gives you more than other banks , it is metro bank. They did not pay me to put this comment , this is my own experience Adem …

DO NOT OPEN A METRO BANK Bank Account Metrobank are dreadful. It is impossible to do simple things other banks can do simply. I've had to speak to people in the Putney branch because the on-line and telephone support for my account is so bad and they are simply not customer focussed or willing to help resolve issues.

I've been very impressed with Metrobank after recently switching my bank to them. Both their current account and business account services are much improved form my previous HSBC and the staff are always friendly too. Plus weekend opening; a very appreciated and liked bank!

Highly recommended! We had a great experience at Metro bank in Putney - the all process of opening an account was extremely quick and the customer service and knowledge of the product was outstanding. Thanks to Nayera and Enrico for the great job!

The gentleman that dealt with me was Enrico at Putney branch. He was very polite, informative, didn't rush me, and made sure I was happy with everything before finishing. It felt like personal banking at its best. Thank you very much Enrico.

Banked with business account. Metrobank could be much better: - the wait - too many people and only the one person who can actually help - charges for everything On personal side though, the 2Y fixed ISA rates had been good from 2019 to 2021

I just got my first bank card and I had a very excellent man named Enrico who helped me understand banking more and was really patient and helpful when I could not understand.Made banking less taunting and was overall a great experience.

Had a fantastic experience at Metro Bank in Putney! Enrico's outstanding service truly stood out. His assistance and attention to detail made my visit seamless. Kudos to the team for creating such a welcoming environment!

Very organised and customer caring store. All the team are polite and friendly. Didn’t have to wait walked straight in and was seen by a lady called Christine. Who was very polite and welcoming. …

I had a great experience today with opening a new account at putney branch. Process was much easier with the help of Elizabeth, she was so helpful and friendly. Thanks Elizabeth for your great help.

The best interest rates and service so far. Welcoming and responsive staff. Every time I have to take or put money on my account I come here. No long queues or complications. Recommended.

It was a great experience, enrico and james were very enthusiastic and they helped me through all the formalities very quickly. This is probably the most convenient bank I've ever used.

Enrico is worth many more stars than 5 - he's a pro. He helped us set up a joint bank account, explaining everything very clearly. If you see him in there he is the person to help you.

Very quick and easy service, much faster than Lloyds bank, easy to use change machine, friendly service that help with any issues and get the job done quickly, all in all great bank

Highly recommended! I had a great experience at Metro bank in Putney the customer service and knowledge of the product was outstanding. Thanks to Enrico for the great job! …

Absolutely amazing, card was issued on the spot and staff were very friendly. Enrico especially, made me a nice cup of tea which I am very thankful. Highly recommended.

Pleasant junior staff with no communication skills, maybe good for basic banking, nothing beyond that. Tried to make a complaint, after 45 min wait, got disconnected

EXTREMELY HAPPY WITH THE SERVICE I RECEIVED AT THE BANK! Enrico was extremely helpful! Very easy to open an account. They mean business!

Super friendly, knowledgeable professionals helped us open an account and we walked out with working debit cards on the spot!

I came here to open within one day my account in jus my 15 minis open bank it awesome experience with Mr Enrico and staff

New Account Open Today, Best Service I’ve Experienced In Any Bank. Big Props To Rico For Helping Me Out Today. Great Man

Enrico help me solve an issue and even went beyond that, suggesting a positive change to my banking and making it happen

Really helpful with customer service, came in 10 minutes before close and still was able to sort out my online banking

My request was dealt with according, but this branch seems... errrr a little unprofessional but still decent service

Very bad experience, nobody know how stuff work, seems all interns work here, wasted 2 weeks to open an account.

Ravi at the front desk has provided us very good and professional customer experience. Keep up the great work!

The staff were very helpful and help me open a saving account and with my online banking, thank you to them

Extremely happy with the service I received in metro bank Putney. Enrico was very helpful. Simple the best.

Thanks to the putney team especially for the staff Enrico for being really nice and helpful thanks again.

Was super helpful with request. Efficient and friendly as well as cautious with sensitive information.

Thanks to Enrique today the Italian guy really helpfull with my transaction 5 …

Enrico and the rest of the team were absolutely fantastic went over and aboard with customer service

Quick and efficient banking always helpful making it worth while to visit rather than do it online

Amazing speed and thoroughness. We where able to open 2 savings and cash accounts very thoroughly.

I am extremely pleased with the service I received at Metro Bank in Putney, from Encrico Boldrin.

Amazing experience, Mr. Enrico helped me with everything, very professional and friendly.

Great experience. Manager and all staff extremely helpful and efficient.

Really good customer service. The workers are really helpful and nice.

Very helpful staff guided a total Luddite through the system …

Erico and the team are extremely helpful and gave me great advice

Great experience opening a new account. Friendly and helpful.

Great service by Sian, much better than the Wimbledon branch

Manger and all staff is very helpful best service ⭐️⭐️⭐️⭐️⭐️

Good service and nice people, shout-out to Enrico and Mia

Enrico was amazing helping. Perfect service. Thanks

A great bank , 7 days a week opening helpful staff

Staff very kind and helpful, specially Mills.

very good service, card was issued on spot

very good service I am very satisfied .

Thank you Elliot! Fantastic store.

Staff very friendly and helpful

Very good service all the time

Service was top from Enrico...

Optimal customer service

Very nice service

Bad experience.

V helful