Worst Experience ever,Never Rent from Metrocity. If you are already renting and your property manager is Richard,Alana or Sophie make sure you know all of your Tenancy rights and act at the right time. When we took the property(Richard is property Manager),its old unit, carpets are wornout ,windows are dirty,cracked tiles,Old blinds. We still took the house as is as it suits the location we want to be in and also the rent we are paying is according to the age of the property and we also dont have time and we are in urgency to find place. And we never thought this would cause us major headache while moving out. After we moved in, in a month we noticed several issues needs to addressed in the unit and informed to the agent (Richard ) several times. Basic items like Fans,Dishwasher are not woking. They took 6 months to replace the fans and we lived all summer with out Fan. For Dishwasher the tablet holder is broken,instead of fixing it they asked us to throw the tablet before turning on. For Ripped carpets,Before moving in agents said they will fix it but never mentioned in written format and we didnt ask it either.As we trusted them.(thats our first mistake) And they never done that till date. There are several dents on the walls ,none of them are mentioned in entry report .(its mentioned as general wear and tear) We complained about Overgrown trees and requested for trim.Nothing was addressed for 7 months almost. We had several issues due to them like possum nests ,cobwebs every where and the Trees are literally in the Balconies,And there is no sunlight in the rooms. They didnt addressed it.We couldnt even open balcony doors ,in 5 min we can see either Lizards/Possums/spiders in the house. We couldnt live in that property with young kids and informed them we would like to break lease and move out (we didnt know about tenancy rules,we should have issued breach notice but we never did thats our second mistake). We thought if it is not suitable its better to move out and agreed to pay all the break lease fees. After we gave notice ,they addressed the Trees issue(thats really smart move,they trimmed the trees just a week before we moved out). Now, When we gave notice of intention to leave,they refered us specific cleaners,we didnt choose them as they are very expensive. We got our own and returned property in very clean condition then state they gave to us. They didnot agree and made the cleaners come thrice for the property to clean and still dont agree. Carpet was steam clenaed twice still they dont agree.(In the entry report,it was mentioned the carpet is worned out )still they are expecting the carpet to be sparkly clean. They are expecting us to fix the existing damages,cover up all the dents, broken tiles,address the damages caused by the trees. If we compare entry report to exit report,the points they mentioned are so ridiculous. They asked us to raise the dispute ,so we can pay the amount if required. All i can say is they are really smart and they know how to not to return the bond amount and make you pay for it. My Experience with this Agency is worst and would never recommend to anyone who's looking for rent. I know,its a loss for me if i post the review(as its break lease), but i dont want others to suffer like us. Edited: Reply to Kylie They are not cheaper Cleaners Kylie ,I mentioned the cleaners your agency referred are super expensive.We got it done by Optima Cleaners,please check their work on their site and Reviews. The property is in much better state compared to the state it was given to us.(I guess it was done by your referred agency,I am sorry to say ) No surprise to read several reviews from tenants leased from your agency faced exactly similar issues as us regarding maintenance /bond return.. the way you have dealt is almost similar to our experience. I wish you provide better service to your future clients. Update: A big thank you to RTA officer.we raised dispute regards to bond and successfully got full bond return.

I entered a 12 month lease (renewed from 6 month lease) with Metrocity Realty during 2020. The beginning of the lease and tenancy was without issue, and I would have been happy to provide a 5 star review up until the end of the lease; which was such a horrific experience, I would recommend to never lease with this company as a tenant if a particular property manager is involved. Our original property manager was great, however our second manager, Jess, who started halfway through, made the experience a nightmare. We received the apartment in a mostly clean state, however there was still dirt, old food and other mess present. We were happy to clean this up and did not consider it to be an issue. When we returned the apartment, it was in a very clean condition, much cleaner than the state we received it in - which, according to the RTA, met our obligations. Jess made a number of illegal and/or incorrect allegations including that we were required to steam clean because it's 'just not sanitary to hand it over' (which both an RTA mediator and legislation confirms we were not required to do without special lease conditions), claimed we had to buy a new mattress protector (even though a new protector was not provided to us for our lease, and was not included in special terms), an attempted $100 charge to fix inaccessible specialty worn-out lightbulbs (which, again, we were not required to do), claimed our registered carpet clean (with receipt provided, as per their request) 'just wasn't good enough' and our bond clean was not acceptable. Overall, she claimed charges of over $800 for unsubstantiated claims. We had to progress to an RTA mediation process. The mediation took over an hour with Jess refusing to negotiate on any terms, and at the end, the mediator did not let us rejoin together as Jess disclosed to them privately that she never ended to negotiate during the meeting and would not reduce by more than $20, wasting everyone's time and leaving us confused as to why she agreed to a mediation in the first place. We offered to negotiate to $620 which she refused. She was unprofessional and did not seem to have any knowledge of landlord rights within the RTA, stubborn and unable to back up her claims with legislation references when asked by the mediator. As a result, we then had 7 days to apply to QCAT (including payment for application fees) for an official hearing on the bond amount. I underwent planned major surgery two days later, and had to leave the hospital early on the 7th day deadline to lodge the application in-person ten minutes before close (no email applications permitted) leaving me in severe pain. Jess was aware of my surgery during the mediation and the application deadline. We later submitted a second offer to resettle for $350 several months later given the 6-8 month wait for QCAT hearings and the financial impact of waiting for a $2600 bond to be returned. Another property manager accepted our offer immediately. It is a shame that our experience with Jess was so disappointing and unprofessional. Our other property manager was fantastic, however unfortunately I cannot comment on what the 'normal' end of lease experience with Metrocity would be with another manager.

UPDATE: After talking to Kylie, we could get the full bond back. She was nice and understood that Crichelle wasn't clear regarding the 2 weeks notice. She also explained to us that the owner actually didn't want to fix all the issues(blinds, clothes line, oven...) but as Crichelle didn't tell us that, we thought that she wasn't doing her job, a simple "no, the owner doesn't want" would have stop us from asking again and again. Thank you Kylie for understanding our situation and releasing the bond. ----------------------------------------------------------------------------------- The moving in was well organised and we could move in without any issue. However, since we moved in we had so many issues and Crichelle did nothing to get them fixed. Most of the blinds inside the house were old and started to fall apart (5 in total), we had to leave them either close or open. They weren’t changed in about 1 year and 2 months and we had to follow up all the time because Crichelle didn’t give any update without us asking. She had few quotes but it never went ahead. We had issues with the hot water system and was change only after 8 months. We had other issues that was never fixed such as the clothe line (6months) that collapsed due to the rust and the oven that wasn’t working properly (1 year). Finally, the owner decided to come back and live in the house. We tried to negotiate to leave early (assuming that we found a place) but the owner didn’t want, which we understand. From the notice to leave (From 12) sent by Crichelle, we had to leave by the 12th of August but if we wanted to leave at the end of the lease, which was the 25th of July, we could. At the end of the negotiation, Crichelle told us that we didn’t need to provide two weeks’ notice before we leave. We sent her an email 10 days prior the end of the lease but she changed her mind saying that we need to provide 2 weeks’ notice and wants us to pay 4 days extra, until the 29th. This just a rip off and it is not honest from her. We brought the key on the 25th. Crichelle inspected the house and had few things that we needed to attend. We came to pick up the key multiple times and fix those. This was nice from her to let us come back to fix it ourselves and not to get professional cleaner to do the job. We had a disagreement regarding some mould incrusted inside the silicon in the kitchen and the oven tray wasn’t perfectly cleaned. We told her that is was wear and tear, but she disagreed. She told us that if we fixed it, the owner would be willing to let go the 4 days extra rent. We came back again to replace the silicone and clean the tray. Now she's telling us that the owner still want us to pay for the extra 4 days rent. This was just another lie from her and now she is disputing the WHOLE ($1760) bond to the RTA. If you still want to rent from them, make sure that Crichelle isn’t your property manager.

Metrocity are a special type of stupid. First they demanded that we water the grass on the property for a month after we moved out, and stated they would hold our bond until the end of that month. They also failed to actually send through the exit condition report (two emails with no attachments), and wouldn't answer our phone calls trying to chase it up. When the report was finally sent through, we were told we couldn't pick up keys to the property as the locks were being changed. Finally, a week after we handed back the property (and after many more follow up phone calls, and still not having gained access to the property), they contacted us to say we needed to put it around 3 square metres of turf to remedy the property. Finally! Some answers as to what we have to do! ....except the next day, we are contacted by the RTA to say the real estate have put a claim on the entirety of our bond. This has been the most stressful move out of a property I have ever experienced. The ironic part is that we loved our property - we even got married in the garden (which we spent several weekends doing up)! We are genuinely willing to go to the effort to hand the house back over in a reasonable state, but this real estate has made every step of this process excruciating. EDIT: It is now 3 months since we have moved out, and we have yet to have any of our bond returned. We've had to apply to QCAT. We have yet to have any reasonable conversation with the real estate. The new tenants have surely moved in by now, but somehow it's still reasonable to hold on to our bond (almost $2000) in case something happens to the (less than $500 worth of) turf we laid before leaving. This real estate agency appears to believe that only the property owners have rights. EDIT (for completeness): Bond was fully refunded by QCAT within minutes. Adjudicator laughed at the audacity of the agent, and indicated we had in fact gone above and beyond what they would have deemed necessary to return the property in appropriate condition.

I have lived there for 4 years and best advise for you not a good idea to rent your place through this agency. reasons: late respond for any property services, remained for over 2 months without any air conditioning systems during the hot summer days including Christmases. shamefully, having rodents on the ceilings for years on the ceilings, two times arranged some professionals to solve the issues but not working for long and agency live the condition as is for us. for any other services need the money spending it takes long. move out is another night mare, hired the professional cleaner, noticed the tenancy with the service info, no complain. but, never let them back to redo remained jobs was out of my authority, I personally back to the place to clean and redo all remaining but see the property manager was hired some other compony without my permission, while the entry condition was not great and cleaned with professional, reported already. I had so many story, but long story short. it does not worth it, waste of the time, energy for you. never receive the good in-time services and in your return best opportunity to claim all your bound money to show off for new tenant and renovating some appliances. 4 yrs living there some appliances was older than me but no body want to replace them even has the safety issues like my cooktop stove has no safety lamp which shown it is on or off. I am still waiting for RTA and continue my case to tribunal if it is required. I believe most five stars are collected by seller and landlords!

Avoid at all costs. I engaged Metrocity Realty to manage my property. The service I received from their office started out extremely professional but quickly deteriorated after my first property manager left. Common issues include poor communication – phone calls weren't returned, I would send emails and have to follow up with several phone calls to be told that the emails regularly ended up in ‘junk’ folders. I wasn't truly informed of issues the tenant raised – Metrocity contacted me out of the blue one day regarding mediation with the RTA for a matter I was not aware off. Routine inspections weren't undertaken with the response that the inspection times didn't suit the tenant or Metrocity were too busy to undertake. Repairs weren't undertaken in a timely manner as it inconvenienced the tenant despite repeated requests to issue an entry notice if required. Upgrades to the property were promised to the tenant by Metrocity without approval which then caused issues when I declined them. I had to regularly follow up on getting the yearly fire alarm check done and the lease renewal sent out. On the property being vacated, they assured that it was spotless after having bond cleaner undertake the final clean but it is evident that no clean has been done. I am now having difficulty in receiving any response from then asking them to follow up/reimburse for an electrical item the last tenant has removed from the dwelling. Extremely disappointed and would not recommend at all.

The worst real estate I have had the displeasure of dealing with. Little to no effort made to advocate for tenants. Not sure how they would be for owners, wouldn't want to find out. Allowed landlord to try to raise our rent from $450 to $550 after just 6 months. I had to contest this which took a long time, they called my partner and said we'd have to move out if we didn't agree. They finally agreed to $500. 6 months later kicked us out, then put an early (perhaps before we moved out? very early) claim on our bond with the RTA for the entire amount so that we would have to dispute the claim, rather than them being the disputee. That way I'd have to pay for legal costs if they refused to return our bond. And if I missed any document due dates with the RTA, the entire bond would automatically go to them. Gives them the advantage. Then took almost two months to return our bond. This eventually required mediation by the tenants authority conciliator to force them to return the bond because they wouldn't respond to emails. The claims and costs they were asking for were unreasonable and after getting impartial mediation we didn't pay them. Other sketchy behaviour to try and skim small amounts of money from us that I won't go into here. Anyway. Two important lessons here when renting: 1) Always make sure you put a claim for the entire bond refund on the RTA website as early as you can. Don't give your real estate that advantage. 2) Never rent from Metrocity.

PEOPLE OF THE WORLD DO NOT RENT FROM METROCITY! I wish I've read previous reviews from tenants before renting through Metrocity. It is truly the worst agency in town. They want to fool you all the time. They lie, don't respond to emails, try to steal all your bond for nothing. Being tired and trying to get rid of their unprofessional selves we agreed to pay a big amount of our bond to them even though they made up stuff that wasn't there. Now after reading other reviews I feel we should've gone to a court and we would have won. I'm just glad it's finally over with them. But want to warn any future tenants to not rent through this agency. Our property manager Katie Grissell (whom we've got half way through the year) was absolutely the worst person I've met in my life. This person is not respectful, not intelligent, not professional and simply evil. I hope the agency will take steps to hire more professional staff. I've spread the word in a big student community about my awful experience with this agency and hopefully no one will rent from them. Being myself from another country, the hell we had to go through with Metrocity over the last couple of months, is a shocking truth about the Australian system.

We had confidence in Ben's knowledge and ability to market and negotiate a sale for our unusual, desirable house in inner city south Brisbane. Ben was enthusiastic on first seeing the property and demonstrated an immediate understanding of its value being not just its intrinsic qualities and location, but its beauty and its atmosphere. He quickly identified the buyer market and this was proven in the people who actually bought the house. He was great to talk to and discuss strategies - he brought his own insights and experience and also took on our ideas. The description and photos of the house on the website were appealing, accurate and drew attention to the best features of the house, garden and location. Ben has a nice personal touch and is a very good communicator - he understands and is genuinely interested in people. Ben negotiated a good sale price for us, which I feel is the most difficult part of the real estate business. We had a shared vision of what we wanted to achieve and had a good time working together to put on a good show, and sharing the suspense, tensions, success and pleasure that the right people bought our beautiful house.

As a tenant, Metrocity Realty have been an absolute breath of fresh air! After several harrowing experiences with Property Managers in the past, it's been delightful to experience open communication and informative, friendly staff. Katie particularly has shown the highest level of professionalism throughout the process of my preparing to leave the house I was renting. Any phone calls that I made, or emails that I sent were responded to quickly and in an informative manner. The ladies at Metrocity Realty treated me like a real person, and for that I am extremely grateful. I'm sure that their professionalism most likely contributes to their high standard of tenants and the care that we provide for their properties. Last but not least - my rental bond has been refunded within 2 business days of my departure from the house. I did not have to chase, follow up or harass the agency which is amazing. Thank you Katie, and the other lovely staff at Metrocity Realty. I would not hesitate to rent from you again in the future.

Take notice at how all the good reviews of this company are from landlords and how all the truthful and negative comments are all from those who rent through them, Please pay attention and whatever you do find another realtor. They will try and rob you blind, they will never fix any of the issues you put forward or in any capacity make your stay easy or enjoyable. Our time at 52 Browning street was plagued with problems that where never fixed or addressed, the owner called and harassed us on several occasions, when ever we had put forward any concerns or had pointed problems out that we saw would become relevant by the time of the exit report the response was always vague and unresponsive. If you end up taking residence at this house be mindful that the landlord has a family friend who will come to the home uninvited and without warning to take pictures and watch you. DO YOURSELF A FAVOUR AND FIND SOMEWHERE ELSE.

Very unprofessional. Contacted Miranda when my daughter was overseas due to an issue with other tenants and she was incredibly rude. My daughter had given me authority to act on her behalf. As a landlord, I would never employ this real estate agency and as a tenant, I would steer clear of them. Previous bad reviews from former tenants match my daughter's experience. Peeling ceilings for months that Miranda did not address. This was a serious health issue which my daughter should have gone to QCAT about. My husband and I assisted with the clean up prior to the end of the lease. The place was immaculate and she still lost bond money for things that were age related and nothing to do with the cleanliness of the property. As previously stated, tenants and landlords should steer clear. Read all the previous unsatisfactory reviews from tenants who seem to have the same issue with this real estate agent.

Metrocity is outstanding Even three weeks ago we did not know much about Metrocity, now I can confidently say that Metrocity is the best in the business. Thank you Metrocity for helping us in making our new home in West End. I worked with several agents during buying, selling and renting properties in Melbourne and Brisbane; Metrocity has been by far the best. We are very much impressed by the high level of professionalism of Dion. He is young, energetic, great communicator, friendly, hard working, confident and understands his clients. His communication between us and the seller was so effective that the contract was signed in just three days of our first contact. I will certainly look for Dion for my future buying or selling of any property and would recommend him to anyone buying or selling. Our experience with him is exceptional. Azhar and Sabrina Underwood

We have been fortunate to find Metrocity. Crichelle does a magnificent job managing our property. We have had many rental properties over the years and have to say that without question, metrocity is the most professional and well run operation that we have dealt with. For prospective tenants, Metrocity ensure you have a prompt response to your needs and they treat people respectfully. The agents there take all the stress out of property management. Communication is always open and prompt. These people know and understand the Brisbane market. Unlike some of the bigger agencies, you are treated as an individual and promptly acknowledged and dealt with. There is no comparison. We will never return to any of the commercialised agencies after having had the experience of placing our property with Metrocity.

HIGHLY recommend Metrocity Realty to anyone needing their landlord services!! All dealings we have ever had with any team member have been exceptionally professional & customer focussed. We have been particularly impressed with the fantastic service from our Property Manager - Bethany Hunter. She was proactive about keeping us informed when she was going on holidays late last year & ensured we had alternative contact details in case we had questions or needed any support Her customer service is outstanding - we always receive prompt replies, her communications are always clear, honest and we value the recommendations & advice she provides. We trust our West End property is in great hands given her genuine care and attention to detail. Keep up the great work!! HRyan 2nd May 2015

As a property owner myself and moving into this new area I was recommended by a friend to look into Metrocity for either buying or renting. I have now been renting through Metrocity for the past 6 years and my experience with this family owned business has been nothing short of exceptional. As a tenant my family was always treated with respect. I highly recommend Courtney our property manager and her team. Very efficient, approachable and professional team who have been amazing to deal with over the years. All maintenance issues raised was dealt with promptly and professionally. I have no hesitation in recommending their services to any future landlord or tenants. Best realestate company to deal with in West End in my personal opinion. Thank you for everything

I've just finished the worst rental experience of my life with Metrocity. I went through 3 different property managers in my time renting, they were hopeless at getting anything done, they lost paperwork, never helped fix the problems with our house and told us we couldn't fix the problems ourselves! Then when we left, they confiscated a large portion of our bond to repair storm damage that they should have arranged to have repaired months ago. This real-estate is nothing more than a sham to steal money from unsuspecting renters. They treat you horribly, do not represent your needs in any sense of the word, continually increase rent but do not maintain the property, and then to top it all off, they then steal your bond. Stay well away from them.

Best Agent in West End We used Ben & his team to sell our property in West End. His approach was professional and positive after a very bad experience with Ray White. He secured a smooth sale and an excellent price for our home. We also used him to purchase our first home in West End. If you want a agent who is honest and open without any hidden agendas, can successfully negotiate the most fragile of purchases and still get your sale across the line, then Ben is the man for you. We couldn't have been happier or more impressed with the service we received from Ben when selling our home.‌ ‌ ‌‌  ‍‌‌‌ ‍‌‌‌‌‍‌ ‌ ‍‌‌‌ ‍ ‌‌‌‍‌‌‌‌‍‌‌‌ Thankyou

We stayed at a townhouse that was leased by Metrocity. Communication were okay and they do respond okay but the changes we asked for the old stuffs were never considered. Even after moving out, rather than paying our bond back, we are asked to pay for the repairs and renovation that are not even our concerns. We even painted the whole deck that were caused by environmental factor on our own expenses. They are ridiculous to ask for the damages to the things that were never even used. I'm only here to write this review because it's not fair. If the issue isn't rectified, I would rather get legal help than to discuss further with such a shameless organization.

Metro city look after a 3 bedroom house and 2 bed 2 bath apartment of mine , both in West End location. I have a number of other properties and have dealt with many agencies in my time. I know when I come accross an agency that performs. This agency not only perform on a professional level with their management , and low vacancy levels, but also, allow you to enjoy the property journey. I attribute this to their approachability and sincerity in working with both the tenant and the owner, - for the best of everyone. Ben who runs the agency and their incredible team of Crichelle and Meg, I wouldnt hesitate to recommend. Be in good hands, goto them.

Metrocity Realty are a great business to work with and the staff are a pleasure to deal with. We bought a house off Ben in 2006, and recently bought a house with Ben in 2015. I would recommend Ben to anyone buying or selling. He's keen, informed, energetic, communicative, flexible, listens to clients, and doesn't muck about with a drawn-out timeline. And he's very easy to get along with, whichever side of the real estate fence you're on. And recently sold a house with Dion and Ben in this month 2016. Dion is the same as Ben, Dion He's keen, informed, energetic, communicative, flexible, listens to clients. we much appreciate to your both.

We recently moved our families investment property to Katie Grissell at Metrocity Realty, and it was probably the best decision we could have made. We were spending some much time following up our previous real estate agent (even about really basic queries), but Katie has changed our life!!! If we ever have questions requests in relation to our property Katie respond quickly, in a professional manner and follows through with what she says she will do. If you are looking for an efficient and professional team to manage your real estate we couldn't recommend the team at Metrocity highly enough.

I was renting through Metrocity Realty for 18 months on Vulture Street. I have just moved out and my bond was refunded in three days, quickest refund I have ever had- Thanks Courtney. I'm usually chasing up the property manager to refund the bond. They always organised repairs quickly or the owner would come over to repair himself. I never had any issues when renting with them and wouldn't hesitate to recommend them to my mates. Only thing I would complain about is them doing routine inspections- I never had an agent previously do routine inspections- however good for the owner I guess.

A number of years ago we bought an apartment through Ben Jackson and it went smoothly so when the time came to sell we again went through Ben, and were happy with the price and the professionalism. We have also used MetroCity for a number of years as our rental agent, and again, we had a great service. Most recently, Shelby has been our main contact and she has also been extremely professional - keeping us informed after inspections and organising everything we needed to do to ensure the apartment complied with all standards. We were extremely happy with the service.

I had the misfortune of renting a property through these people. I would never deal with these people again. Very unprofessional in the way they treat customers. As soon as you walk in their door at West End, the office is appalling, the people appear friendly, however, from first had experience dealing with them, they are not on the tenants side of any issue. Its all about their commission. I have been a long term renter and dealt with some fantastic agents, the known ones. People steer clear of this one, stick with the agents that are well known.

Terribly unprofessional. Went to a viewing for a house 3bed, 2bath, 2car at 10 Horan st, and ended up being the bottom floor of that address and with no car park. Completely wasted our time as we had a little baby. The agent Sam Cho's excuse was that the top floor was rented out 2 days ago and didn't have time to update the ad. Well, 2 working days, mate, is sufficient time to update one ad and tell people what's changed. Imagine how long it'd take Metrocity to fix any issues with a rental property...Would be waiting weeks??

All the staff that we have encountered with, they are so professional and responsive. We had our inspection with Ethan Petrie on Saturday afternoon and two hours later, we already received an email with application form from Ethan! He is really patient and provided a great customer service during inspection time. In addition, the property manager - Richard O’Sullivan is so excellent! He has guided us with a clear instruction on signing the lease, lodging the bond etc. Can't wait to collect our key next week!

Jett and all of the Metro City Realty team were a massive help in getting my partner and I into a new home. They answered and resolved all questions we had which makes their communication and level of support unmatched. The services they offer through 'MoveMeIn' make the entire move-in process a breeze by offering all the essentials such as electricity, gas, internet and much more in one place. They are as much helpful as they are kind and approachable and I can't recommend Jett and Metro City Realty more.

My experience with Metrocity Realty seems to be the polar opposite of most of these reviews. I have rented my property through Metrocity for 3 years and have found them to be professional in their conduct, fair and understanding to my needs as a landlord. The girls have always been happy to help me with my often outlandish questions regarding my property. I have recommended them on a few occasions to friends who have been unimpressed by their previous Real Estate and will continue to do so in the future.

I met Ethan Petrie when I inspected a property in West End. You know the drill, searching for the perfect property can be so time consuming but it does allow you to sort the wheat from the chaff in terms of the service you receive from various estate agents along the way. Ethan stood out from the crowd. The level of service he provided showed me that this guy has a long term focus and understands the value of building relationships. I hope our paths cross again and I would definitely recommend Ethan.

I have had a property managed by Metrocity for more than 10 years now and have seen people come and go. Most of the time everything has gone as you would expect as a landlord ( I have other properties in other states) - which is what you want!. A few times there have been some blips, as you would also expect over such a time, the matter has been efficiently resolved with a simple phone call. Rental team Highly recommended. Sales team is a whole other issue. Weirdly woeful service and follow up

Thank you so much Jett and all of the Metro City Realty team for helping me to find the best accommodation. As I'm an international student it was very difficult for me to find the accomodation within my budget as they have multiple options it helped me to find the best one and also the services they have provided me by offering all the essentials such as electricity, gas, internet and much more in one place. They are as much helpful as they are kind and approachable. Thank you once again.

This is my first experience with Metro City and it has been a very good one. The team has been very helpful and friendly, with Raven going out of his way to respond to queries and help me out. He even helped me resolve a technical challenge. One day the team even unlocked the door again when I couldn’t get there till right on closing time. I have been surprised and delighted by their genuine interest in providing customer service that is not only professional but personal and friendly.

We have rented with Metrocity Realty for almost 12 mths, just received a lease renewal for another 12 mths with no rental increase, also a little thank you gift card from the owners for signing again. The team has been very professional with every interaction and prompt with any maintenance queries. We hope to stay with Metrocity for a long time to come. We recommend Metrocity Realty, Jack, Sophie and the rest of the team if you are searching for a great Agency to rent through.

I highly recommend Courtney and the team at Metrocity Realty. Courtney has managed several of my properties for many years now and I trust her and her team implicitly. She is always professional, helpful and diligent. Her knowledge and experience in the industry comes across in all dealings I have with her and the team. My tenants and properties are always looked after through her. Keep up the good work and I look forward to continuing our business relationship into the future.

We're about to rent out our house for the first time, using Metrocity Realty as an agent. So I can't yet comment on their longer term performance but I can say that the process of finding a tenant through them was very easy. They gave advice about the house, they took professional photos, advertised on Tuesday, had an hour of inspections on Saturday and the tenants signed up a few days later. That was easy! So I am happy with them so far and can highly recommend them.

I have used Metrocity as a landlord for over 2 years. I have had 2 agents but each has been equally fantastic. Their level of communication finds the right balance between keeping me informed while involving me in relevant decisions. Trades are arranged and completed promptly and at a very reasonable price. They also appear to treat tenants fairly and respectfully which is a priority for me because my tenants are my customer- something not all agents appreciate.

Metrocity Realty has been managing two West End investment properties for me over the last few years after I became displeased with the lack of service offered by the incumbent manager. I've found Metrocity to be superior in all areas, in particular their knowledge of the local market, their ability to quickly fill a vacancy, and their responsiveness to all day-to-day matters. I highly recommend Metrocity Realty as your new investment property manager!

This was my first time renting out a property and and it could not have been a more pleasent process. Crichelle (the agent I dealt with), was very professional and polite, and very understanding of the questions I had and was more than willing to assist at every stage of the way. Everything was very transparent and no surprises in what to expect. I was very happy with the quality of the marketing and advertising; and very happy with the result.

I have been using Metro City for my local agent for many years. Their service is beyond my expectations. They understand the local market really well. The prompt replied of queries and proactive to manage the property and consistently update with us of what is going on. We are feeling that we have been looked after well. Our recent experience with Shelby Tucker is outstanding, she deserves more than 5 stars rating. Highly recommend Metro City!

Ben was absolutely fantastic, he ensured a quick sale and kept up to date all through the process! Ben was able to source a buyer for our property from his extensive list of prospective purchasers. That saved us a lot in marketing and he secured a price that was in line with our expectations. I have no hesitation in recommending Ben if you are looking to sell your property - in fact, you can stop looking for an agent. Ben is the guy your want!

The Metro City team are a group professionals and have been perfect from the first day of applying for an apartment with them, That being said it is my First proper lease and the company have been very hospitable and understanding with everything in between . I would like to make a special shout out to Kimberley and Raven who have gone above and beyond. I will 100% be recommending them to friends and family in the future thanks guys!

Honestly, I wish this thing had a 6 star rating. I recently have start a house search with friends due to a bad situation at my old place, and Raven has been a genuine ray of sunshine in the midst of a very stressful time. In addition to being a cheerful, personable, and genuinely lovely human, Raven has been the most professional and efficient agent I've seen in years. Literally cannot praise this man enough! Thanks again, Raven!!

You couldn't ask for better agents as a renter. Not only were they excellent just with basic day to day stuff (inspections and repairs were no hassle), but when the house was sold they really stepped up in terms of keeping us informed about the whole process and helping us find another place. If you are looking for a rental go straight to them first. Having great agents as a renter is a big part of making renting really easy.

I have had two unit inspections with Metrocity Realty in the last week, both let and shown by Ethan Petrie. Both times I was very satisfied with his service in showing the place, answering any questions I had and providing me with professional advice on the whole process. While I am still considering applying for these place, Ethan has made the process a lot easier and more comfortable for myself. It's 5 stars on my behalf.

The Metrocity Leasing team (Meg Lundberg) and Bethany Hunter from Business Development are true professionals and have outstanding customer service skills. It has been a breath of fresh air to be able to communicate easily and effectively with both Meg and Bethany. They have a "can do" attitude and always go out of their way to do the best for their customer. I thank them both for looking after our rental property and us.

In all my dealings with Beth she has been a responsive and communicative property manager. She has always kept me informed with what was happening with my property, advising me when there were problems, and would come up with potential solutions before contacting me. Metrocity is very thorough when vetting new tenants, ensuring high quality tenants that look after the properties and pay their rent on time Rocking!!

Hi Crichelle It has been over 6 Months since you took over as the leasing agents for our property at Highgate Hill. The initial approach from yourself was very pleasing and we were confident in leaving the property in your hands. Richard O'Sullivan has done a great job sorting out some problems and has continuously communicated with us and offered advice. We sincerely thank you both. Regards Stephen and Julie Foot

I sold a Unit with Ben in 2014 and found he and his staff were excellent in all stages of the sale. I was living in a different state at the time however clear communication and attention to detail from Ben and his assistants made for a very smooth and fast sale. If I had other property in Brisbane Ben would definitely be my first contact. In the future I will Recomend Ben to all my friends looking to buy or sell

In all my dealings with Kylie she has been a responsive and communicative property manager. She has always kept me informed with what was happening with my properties, advising me when there were problems, and would come up with potential solutions before contacting me. She is very thorough when vetting new tenants, ensuring high quality tenants that look after the properties and pay their rent on time

Ethan Petrie is an excellent agent and delivered exceptional service during the rental application process, he is an asset to metrocity and i recommend dealing with Ethan if you get the chance. Richard O'Sullivan is also an asset to metrocity and he delivered excellent service in helping me through the application process to get the rental property i've always wanted. Thank you Guys for all your help

Bethany was the most helpful and genuine agent that I have ever come across. She was professional, yet personable in every dealing. I could not have been more impressed! Especially being my first property; she made it all so easy and helped me with organising everything so that it was leased in no time at all! I'm so grateful to have found such a reliable realty and property manager. Thank you!

I have been renting through Metrocity Realty for almost 3 years and I have always appreciated their customer service. Especially Leigh-Anne Belte! She is an amazing and absolutely lovely person to deal with - have always replied quickly to all my enquires without any negative comments. She has also helped me many times with any issues I experienced. Definitely highly recommend her to anyone :)

We have worked with Kylie on several Real Estate transactions and she has always been great to work with. Customer service and great communication skills are just a few of the qualities that Kylie takes pride in. If you're looking into buying an investment property or looking for property management services then you should give Kylie Squire a call. Thanks Kylie! We'll see you on the next one!

Terrible experience, non compromising during the COVID-19 pandemic, charges unnecessary fees, never communicated well with tenants, poor professionalism, couldn't contact landlord of property for over a month after asking for rent reductions. Never communicated a change in our agent. Never communicated with every tenant just one. Would not recommend and would not rent with again.

Metrocity Realty has been my property manager for the last 3 years. It has been the toughest years for property letting, severely effected by the Pandemic, not mention the flood that added more impact on the market in Brisbane. Metrocity has been diligent and professional in dealing with our property, keeping it well maintained and adequately leased. Excellent management team!

I dealt with a couple of the members of Metrocity in West End and I found all of them to be responsive, professional and respectful. I especially dealt with Jess the Property Manager who was very helpful assisting me as I vacated the premises I was renting through them. Her professionalism and kind nature made what would normally be a trying time, very smooth and effortless.

When looking for a property manager, I chose Metrocity Realty because of their quick and professional response to my initial query. Their personal attention and understanding of my concerns as a landlord was great. This prompt, friendly and professional service has continued throughout the lease – it has put my mind at ease that my investment is being managed soundly.

I have been so impressed by Metrocity and my property manager, Brianna. I recently moved into a new unit and Brianna has been so responsive and helpful. Metrocity are easy to get in touch with and have proactively kept me in the loop with regards to repairs and maintenance. I have never had such a smooth start to a new tenancy! Thanks Brianna and the Metrocity team.

I just got the lease of a property and being an interstate tenant I thought I would have to face a lot of issues but Raven at Metrocity was so kind and obliging and made the process very easy for me. Raven is A superstar! I’m very grateful to him and the team at a Metrocity for making the whole process so smooth and stress free for me. Can’t wait to move in now!

I've rented through Metrocity Realty twice now, I found their service very prompt and professional. We didn't have many maintenance issues, but those we did have were fixed pretty quickly and I never felt like I was hassling my property manager. They were easy to deal with and very friendly. I would have no issues recommending to anyone looking to rent.

Shannon was an excellent property manager, and was ably supported by the front office staff. All communication was professional and prompt - we always had a quick reply to questions and great followup on repair requests. Overall, Metrocity demonstrate respect for the tenants and the owners, and really do go out of their way to provide a great service.

Metrocity is an exceptional property manager and real estate agency. Their professionalism, responsiveness, and dedication are truly commendable. I highly recommend their services to anyone in need of reliable property management or assistance with buying/selling real estate. Special shout-out to Shelby Tucker and Ben Jackson for all their efforts!

My wife has used Metrocity Realty for property management for the last 15 years and their service has been prompt, efficient, friendly and all round excellent in that time. Special mention to Brianna who has always gone above and beyond to attend to any requests made to her. Overall you cannot go wrong with this company for property management.

Great service by previous (Katie) & (Emily) current property manager and also business development manager (Bethany). They always keep me up to date with any issues and rental renewal. Good company to go with. Crichelle who helped us to get the handover from the previous property management company without any hassles. Highly recommended team!

I purchased my first investment property about a year ago & a friend who was renting through Metrocity highly recommended Crichelle to manage my property as she was her property manager for over 2 years. Crichelle has been extremely helpful & easy to deal with. Would highly recommend Metrocity Realty Thank you for your hard work Crichelle!

We have been so impressed with Metrocity & specifically with Crichelle who is so professional, engaging & generous with her time to make sure our first experience as landlords has been smooth, well informed & organised. A quality tenant has been secured within a week of advertisement! Thanks for your hard work on our behalf! 10 out of 10.

The agent ‘Jack la forest’ really helped me and my family a lot. We were having trouble finding a suitable place for us to live. With his hard work, he was able to secure a great apartment for us to lease. Highly recommend him to help find a house or apartment for anyone still searching. Great guy. Thanks Jack! Thanks Metrocity realty!

Best experience with a real state agency so far! Been a foreign person sometimes we need extra help with basic things, Metrocity was always there willing to help me with things related to the house, the right advice or even when I lock myself out the apartment. I was lucky to team up with Metrocity and I will definitely do it again.

Courtney Vela has been my property Manager for a while. She is so professional, easy to deal with and I must say that over the last 10 yrs that I have had my investment property managed with Metrocity Realty I have been very happy with the service I have received. I would happily engage them again for future properties in this area.

I rarely review (when I do it's always been for food/ restaurants!) but I have to for Metrocity. They are easily the best rental/ property agent that we have worked with. Bethany & Crichelle has always been so willing and able, and accomodating to our enquiries. It's been such good 2 years renting through them. Highly recommended!

Ethan from Metrocity Realty was extremely professional and provided great insight into the property we were looking at. More than helpful and was able to answer every question we threw at him. MetroCity Realty also allowed us to book a private inspection to suit our timetable which was a massive help for us. Definitely recommend.

I have used Metrocity Realty for about 10 years now and found their service very good. Rental statements are received on time, no rent delays by tenants, Metrocity agent accompanies me if I visit the property to inspect, tradesman are followed up when required. Overall great and responsive service giving me peace of mind. Greg.

Overall fast in responding and getting things such as paperwork completed in order for my new rental unit. Since then they have also been very responsive and prepared when I had any urgent matters around the house that needed fixing. Their maintenance would be schedule almost always the next day. Very happy about that. Cheers

Metrocity realty is a real pleasure to deal with. They are always prompt and never had to chase up for owner documents or anything for the last 5 years. Well communicated and always approachable even for small matters. I rented through there and rented my own place through there and both experience was and is positive ones.

Terrible. Misrepresented a property that had MAJOR structural damage with large cracks in the wall, water damage that hadn't been repaired and gave a "no mould guarantee" that was totally untrue. Used images from 2019 and haven't bothered to check out the property since the last tenant vacated. DO NOT TRUST THIS AGENCY.

Honest service and able to treat the customers with dignity and trust. If you need a good quality apartment at an affordable price in Brisbane, I really suggest you to look for Metrocity Realty as they will try their best to negotiate with the owners for you. Their service is also very rapid, I am definitely pleased.

Couldn't ask for a better experience with Beth and the Metro City team. Beth has always been professional and efficient and nothing is ever too much trouble. Always great to have someone who responds to issues and requests in a timely manner. Would definitely recommend her and the other lovely staff at Metro City.

Crichelle at Metrocity has really taken all the effort out of being a landlord. She is proactive and responsive which makes Metrocity good value for money. It's super helpful she manages other properties in the same building so when there are common problems she is onto it. I would absolutely reccomend Metrocity.

I found the team at Metrocity West End highly professional, attentive and a pleasure to deal with. I was impressed by their excellent communication skills, promptness and quality of tenants. I found their service to be remarkable. I would highly recommend Bethany and Courtney to all landlords and tenants

I'm extremely satisfied with the helpful MetroCity Realty team. This is by far best experience as a renter with the real estate companies. Very quick and efficient communication! Keeping tenant in loop on how the repair requests are progressing plays huge part making you feel welcomed and not nuisance.

I have two properties managed by Metrocity and can't recommend them enough. They've always found good tenants for me and there hasn't been a time where the properties have been left vacant. Over the years, the property managers have been contactable and extremely helpful. Thanks for all the good work!

Raven is amazing! I'm relocating for work and he was super sweet by doing a virtual tour! Raven called me at the different stages of the application process to ensure I knew what was happening! I cannot recommend Raven enough! Love his work and looking forward to having him as our property manager!!

I have used Metrocity Realty to manage my investment property for several years, and I have always been very happy with their service. Special thanks to Brianna for always looking after my interests, keeping me informed, advising me professionally, and maintaining smooth relations with my tenants.

I've been renting through this agency for almost 2 years. It is the best rental experience I have had to date. The office staff are really lovely and helpful and genuinely seem to care that your living conditions are well maintained. Crichelle is my current property manager and they are wonderful!

The team from Metrocity have helped make our transition to Brisbane seamless. We thank them for their enthusiasm, friendliness, efficiency and professionalism. A special mention to the wonderful Raven who went above and beyond to assist us and streamline our application process. Highly recommend!

Been a landlord with these guys for years. I've never had to complain. The property managers are professional and know their stuff. I can't recommend them enough. They are GOOD. Their advice has saved me $$$$$ What I like about them compared to others, is they don't leave the property vacant.

Crichelle is one of the most honest and trustworthy Real Estate Agents in the industry. Her passion and integrity for her clients and customer service is what makes her one of the best in Property Management . She’s definitely someone you would want , to look after your Investment Property.

Crichelle from Metro City is managing our apartment for us. She has made the initially daunting process of engaging an agent and finding a tenant so stress free. She is professional and responsive. We really couldn’t have hoped for a better service. I would confidently recommend to anyone.

I've dealt with the propery managers for over 3 years and the selling agents for a longer period of time. I recommend them. It is a tough job being a property manager. They always try to do their best. They may make an occasional error but always quick to fix it. I would recommend them.

I highly recommend the team at Metrocity Realty. Ben was great to work with when we recently purchased our property. We were so happy with the experience we decided to engage them for property management as well. Shelby and the property management team are excellent to work with too.

They were great in the way of very easygoing inspections. Took a while to fix things but rent was very low and place relatively clean. My property manager was very nice and reimbursed my whole bond when not expected. I would rent from them again especially my last property manager.

My property has been managed by Metrocity Realty for the last few years. Working with Beth and the team is always a pleasure. They are on-the-ball, professional and extremely efficient. I reside overseas, so it’s great to know my property is in good hands with Metrocity Realty.

Metrocity Realty has been helping us with our rental property for nearly three years. Kyle, Emily & Brianna have been very helpful and good with updating us in regards to our tenant’s concerns and yearly inspection of the property. Statements are also easy to access online.

I have found Bethany to be extremely helpful and efficient every time I've dealt with her. Her knowledge of the industry is very apparent, and I would recommend her services! She also has a very positive and approachable manner that makes every interaction very pleasant.

The team at Metrocity have been so professional and prompt. They helped us get into our new home quickly and supported us through the process. If you’re considering using Metrocity to manage your property, I fully recommend - they’ve provided excellent customer service!

Crichelle at Metrocity has been great to deal with. Very professional and efficient finding new tenants within weeks, making sure the property was in good order, organising tradespeople and formalising existing arrangements. I would highly recommend her and Metrocity.

Metrocity is an excellent real estate agency. I have positive experiences renting and selling properties through this agency. They are organised, professional and thoughtful. I appreciate their honest evaluations of situations and their careful and thorough approach.

I have dealt with several real estate agents in Brisbane, I have to say Metrocity is the best one. The property manager Courtney is friendly, patient and always trying to help. she even worked with us when taking leave at home. I strongly recommend their services!

We are renting a property in West End since 2017 and till date we were looked after well by Metrocity team. Their friendly staff always with can do attitude made my life easy in number of occasion. I will not hesitate to give Metrocity Real Estate a 5 Star. - Dany