I visited Michael Hill Chatswood Store to get my bangle size measured. While I was being served, I had Sales Manager Jeannette Doolan approach me and tell me that “we don’t do this here” and gesture for me to essentially leave the store. I found her attitude incredibly dismissive and rude given that she hadn’t even tried to understand what I was after. I asked “you don’t help your customers figure out their sizing?” to which she went quiet and said nothing. I came back to the store later on and was told by her that she was too busy to serve me, whilst the shop was empty and I was the only customer there. She told me she only had time to serve if I would purchase jewellery and didn’t have time to help me with sizing. I have been to Michael Hill many times and purchased jewellery in the past. I would like Jeannette Doolan to know that building positive customer relations helps drive sales and contributes to the long term success of a business. I do not appreciate how I was treated in this instance. I felt disrespected and will not be returning. You have lost a valuable customer who has shopped at your store over many years.

Fiancé bought me a white gold bracelet for my Bday. Although it had been previously semi-repaired by the Warringah branch, it had new problems. The links had unraveled in two more spots and needed soldering. I was deeply disappointed when I discovered that after having the bracelet for 4 weeks, the jeweler had only managed to solder one section. To add to this, when I went to measure the bracelet, I found that it had lost 1cm of gold. Then, to top it off, there was a new, sharp edge on one of the links in a totally different spot. *Update: I got the bracelet back - they corrected the sharp edge but still hadn't soldered the unravelling link. I took it up with their Customer service team online, who advised I take back into the store to be soldered! It would've been easier to just replace it! I will be escalating this again. **Update: I won and MH had to give me a credit to the value of the bracelet.

The way the sales lady looked at me from head to toe while saying hi was dreadful. Does it really matter what clothes, shoes or bag I’m wearing? Yes I was only looking at options to put on my gift ideas list for my boyfriend. And yes I was wearing old converses and a canvas bag but does that really matter? Not even talking about customer service just please treat people with respect.

Served by Nazifa; she was very lovely and professional. I was looking for two silver chain necklaces, both specific lengths, and she went above and beyond to find different styles for me to try on until I was happy with both length and designs. The pricing was decent too. Overall a very wonderful experience, brilliant customer service, will definitely be coming back in the future.

I have shopped here many times. Every time has been a genuine pleasure. Sure I have had to wait sometimes to be served and yes there are delays for orders (due to Christmas etc). However, these sales people are always working hard and doing best they can. I have even been there once when they had rude, yelling customers. And yet they still do their job really well. Thank you

Best customer service experience with Shane today. I went in enquiring about getting my ring finger sized for an engagement ring. He helped size my finger and explained the sizing to me and then he showed me different styles of engagement rings to help me figure out what I like style wise. Such a wonderful experience!

The gentleman who served us was so lovely! I believe his name was Shane. He helped me pick out the perfect wedding ring which matched my engagement ring perfectly. He has excellent customer service skills and should be commended for his kindness and personality.

Mel the sales assistant is super nice and lovely, she made my experience warm, by remembering my name and having conversations with me while waiting to pay, and offering to show me more items. I would like to see her praised

Mikey went above and beyond to help me! Fantastic personality and really knows his stuff. Based on my interaction with him I'd say that the Chatswood store is run very well. (Apologies for my name) - Jaxsen

terrible staff, kicked me out for browsing, probably thought i had no money and wasn’t business to them. do not recommend awful people and should be fired. honestly terrible and so disappointed.