This wonderful lady assisted me in purchasing a necklace as a Christmas gift and she was not only super super helpful, she was very professional and polite. There have been jewellery places where I’ve been to and the staff would pick and choose who to help. Highly recommend this Michael Hill.

Great customer service. I really needed a gift and manager Angela took alot of time explaining all the options and asked alot of questions about who it was for to make sure it was just right. A level of service which is unfortunately rare these days.

Definitely do not recommend!!! Staff are rude! Jewellery is very poor quality and over priced for what you get. Go to a reputable Jeweller and do your research and read the reviews which i didnt do unfortunately. So many people with the same issues.

Bought a pair of earrings for my fiancé for Christmas, the backing of them broke after being worn once, I returned them and was given a new pair, the same thing happened. Today marks the fourth time I’ve returned them broken after being put

Not only was the manager rude and arrogant i dont know why Michael hill wpuld employ or promote someone like this in their company if she doesn't want to be there or answer simple questions without giving attitude to paying customers she is

Very bad customer service. One of the staff was very rude. I made a phone call to see when is my order that I purchased two weeks ago is gonna be delivered to the store so I can pick-up and the staff started YELLING that she does not know

If I could give a lower star rating I would. Where to begin my husband to be bought my engagement ring from the Liverpool store we moved back home and started going to Wetherill Park for cleans etc. I went to MacArthur to buy my wedding

There should be an option for -5 stars. Husband and I brought in engagement and 2 wedding bands for resizing. Had major issue with Store Manager Jessica. She was very condescending, patronising and talked down at us. At no point did we

Provided an excellent shopping experience with awesome customer service. Marie provided us with an awesome insight of what we wanted and was very happy to help us make a decision on what we wanted to buy

Not very impressed with the quality neither the way the staff try to upsell. Husband bought me a white gold necklace with diamond pendant for ~$600 here last year. It broke so I got it fixed.

Nice items, pretty bad staff. Had to exchange something, and they didn't want to do it. Asked for the manager. The manager spoke over me, not letting me try to explain why we needed to

Was shopping for my boss - and was served by the loveliest , most patient woman - Maria. She was so helpful and her customer service was exceptional. Cannot thank her enough!

Michael Hill has a range of products which are suitable for all stages of life. I have purchased my promise ring, engagement ring and wedding ring from Michael

Smiling faces and good service. It was Christmas time so they were a little frantic but overall good customer service and a nest and tidy store.

The service was very bad and slow! The issue wasn’t resolved about ring resizing!! Very poor customer service

Thanks Zinmar for your help today. Very lovely, no pressure service. Love my new emerald necklace

Hellen has excellent customer service and made time to understand our needs …

We were looking for quality diamond rings..we found super friendly staff nice work Sally

Friendly staff , their warranty is good ,prices could be better

Bad customer service, staff were not attentive.

Always helpful! Amazing customer service ❤️

Great jewelery

Good