If I could, I would leave a 0/5 star review. I am not the type to leave reviews of any kind. But my experience was so frustrating, I just had to share. Please, if you are looking into getting a ring from this establishment, read the fine print. My wedding ring which was purchased in September 2022 (less than a year ago) had its stone fall right out of the centre! The prongs holding up the diamond were not pried on or bent because as stated, the stone literally fell out! I had only noticed when I took my ring off that it was missing. Disappointed is an understatement. This should not have happened. I do not wear my ring on a daily basis. Only for a couple hours on the weekend AT MOST. I am EXTREMELY gentle with my ring and worry for it being damaged only to realize that I had a faulty, defective ring this entire time. What’s worse is my husband called the store manager Sandra who was unable to assist and directed us the upper management, Colleen. After sending her a detailed email with pictures and explaining the situation of my ring to her, she ultimately left my husband with JUST a 10% discount and waving the service fee (a values close to maybe $300?!) and told him he had to pay the rest to replace the stone. I would understand this happening if I was rough with my ring, wore it frequently, washed my hands with it and etc. EVEN in those cases anyone would safely assume that the ring they had made was made for its intended use- to be WORN. This is incredibly disheartening. A wedding ring is such a special gift. You would expect it to be crafted at the utmost highest standard. And, should there be damage, that there be a warranty that covers DEFECTIVE items. It pains me to pay to replace this stone as I would rather just get all of my money back and get a ring made from an establishment that can create great quality pieces. Please, if you are looking at getting a ring, avoid Moissy Toronto. God forbid you run into a similar situation and are left with a defected ring and a frustrating customer experience.

Moissy Fine Jewellery was amazing! Back in May I bought a Antique Cut elongated Cushion Moissanite from Harro Gems. I had it placed in a simple solitaire but after about two months I realized I was a halo girl and I started my search for the perfect setting for this stunning gem. I came across MFJ while googling moissanite. I was attracted to the fact that this company was in Toronto (I'm from Vancouver). It was a new company and Canadian. I fell in love with their Savannah setting. I contacted owner Colleen and the communication between me and here was wonderful. She was delightful, kind and very patient with me. As this was going to me my final jewellery purchase for quite some time, I was nervous. We ended up modifying/customizing the Savannah setting and Colleen was always great, answering my questions and listening to what I wanted. As you can see from the photos how amazing this ring came out. It's just stunning. I got it two days ago and I have had so many people stop me in the street and gush over it. The package was beautiful and professional put together. It even came with a warranty card with all the details of the setting. Colleen and her team at MJF are wonderful. I would not hesitate to buy from them again. Very professional and easy to work with. Her bench does amazing work down to every last detail; even the inside of my shank shows the 18K gold mark, a MJF and then a cute little diamond mark. I cannot stop looking at this stunning ring on my finger. The best part is that people think I spent a tone of money on but I didn't. The prices are reasonable. Just incredible. Thank you Colleen and team for making my dream ring come true. I'm going to save up over the next year to have MJF make me a new diamond wedding band.

Every business should take notes from Moissy! The customer service here is top notch. They are extremely patient, friendly and attentive. I came here with my mother and best friend and we arrived slightly late due to traffic in the area. They kindly advised us that they were running behind schedule anyways and offered us a free coffee while we waited next door! When we went back and had a look at the jewelry, we were all blown away by the craftmanship on their jewelry! The quality of each of their rings is outstanding. I knew from the get-go that I wanted a non-traditional engagement ring (not a diamond), so when I saw moissanite online, I knew I had to come here to take a look to see if it looked decent in person. It actually looked way better than decent. All the rings were stunning! It shined even brighter than a diamond. I had picked a ring I liked on their website and I had called ahead to make an appointment, and they asked if I had a ring in mind that I wanted to try on so they can put it aside. I would suggest perhaps doing same also! I ended up trying all a bunch of different styles. The lady who was helping me was super patient and knowledgeable too. I ended up choosing the one I had originally saw on the website. I would also recommend coming with a friend - in my opinion, your future fiancé won't be very helpful when you are stuck on a few designs! My best friend helped me a lot and I couldn't do it without her. Ladies - why make your future fiancé spend thousands and thousands of dollars on a diamond engagement ring when you can get the next best thing, moissanite! The rings are just as beautiful if not even more! Save that money and go on a nice honeymoon instead! Moissy will not disappoint you!

The ring is beautiful! Its everything we could have hoped for and at a fraction of the cost of a diamond. The only thing is the customer service left something to be desired. I completely understand that we went way over the time limit of 45 minutes, however my fiancee was really struggling to figure out exactly what she wanted and I didnt feel like the associate that helped us really did much to help us decide. I ended up picking out the ring we bought myself. At one point we asked for 10 minutes outside to discuss this very important purchase and were told that another couple was coming for an appointment. As another couple said, we were made to feel guilty about buying a ring that costs $4500. COVID has given us all a work hangover and I get that. I am the GM of a business in the service industry and I completely understand that it will take a little while for us to get our customer service hats unwrinkled. Hence why I'm giving a 4 star review instead of lower. If you want people to come back and tell their friends to come as well, you need to go above and beyond the minimum level of service, regardless of how much time it takes or how many annoying questions they have. That's just the nature of customer service.

I can’t thank Moissy Fine Jewellery enough for the most beautiful necklace I have ever received in my entire life!! I am currently a nurse working on the frontlines during COVID and Moissy went out of their way to give thanks by nominating someone to win a piece of their custom made jewelry. They designed the most beautiful piece for me. The necklace has the most beautiful diamonds and gold and is such high-end quality!! They even incorporated my birth stone into the necklace and engraved my name on the back with sweet words on the back thanking me for being a frontline worker during these times. They never had to do any of this but they went out of their way to nominate me and make me the most beautiful and special piece of jewelry I will ever own. I will forever wear this necklace close to my heart. It has so much meaning to me. The jewelry was shipped SO quick and it is absolutely perfect. I am speechless and honestly in tears. I am forever thankful. I can’t wait to buy jewelry from Moissy in the future. Best service I have ever received and SUCH beautiful high end jewelry. I am blown away! Thank you from the bottom of my heart. Words can never express my gratitude!!

The store has a lovely selection of engagement rings and wedding bands and setting up an appointment was really easy and convenient online. I wish the service I received was as good as other reviews. I went in alone and I wish they had explained the process to me at the beginning. While the person helping me listened to my likes and dislikes and did a great job of showing other rings based on what I said I liked and didn’t, I did not feel like I received much help in terms of explaining the cut of each stone - how are they are different, some issues with certain cuts like the bow tie effect (I had to read this online, maybe it would have been helpful to know there and then, as I had mentioned I knew nothing about selecting rings and gemstones). I understand it can be difficult to balance. I typically prefer more hands-off customer service so I don’t feel pressured, but this being my first appointment, I felt like I walked out of the store confused and with more questions than answers. Other than that, lovely store and selection, and my experience was fine. I’d still recommend others visit this store.

My fiancé purchased this ring in May, a week or two of wearing it I had two stones fall out. I dropped it off to be repaired. Once repaired the prongs came loose and I was able to wiggle the middle stone. I sent it in to be repaired AGAIN. when I received it again one of the prongs Begain to lift. I contacted the store and they agreed to replace the ring. I got the replacement ring and within a week of wearing it one of the stones fell out. The company is now telling me I have to either drive to the store to drop it off to have it repaired again or pay for my own shipping to the store. I live hours away from the store and work full time so that’s not an option. When I informed them of this they suggested having someone else drop it off. For the amount of money my fiancé spent on this ring I would expect better customer service and a better product. This is meant to be one of the happiest times of my life and it has been ruined by this experience.

My husband and I bought my engagement ring and his wedding from Moissy Fine Jewellery.We had the most amazing experience shopping in-store! The designs of the rings are stunning and unique. What we love most about Moissy is the affordability! They worked well within our budget to design an engagement ring that gave the size and sparkle we were looking for! When we went shopping in-store, they provided excellent customer service and answered all our questions. I'm obsessed with my ring and my husband loves his wedding band. I love telling my friends and family about the moissanite gem and how its sustainable and conflict free. Shopping at Moissy Fine Jewellery was a fantastic experience. If you're looking for a ring that will give you the true 'wow' factor without hurrting your wallet, this is the store for you!

I was researching Moissanite for a while but did not want to order online. I got in contact with Moissy Fine Jewellery through Instagram first and they responded fast and answered all of my questions. I was happy to hear that a physical store was actually opening in Toronto where I can view the Gems and Rings in person! I visited the store right after it first opened and was greeted by Colleen! She was great! She made me feel comfortable, answered all of my questions and was very knowledgeable with her products. They had a great selection and do custom work as well. I brought my partner in for a consultation and we will be ordering our customs rings soon! Thank you guys! xoxo

I could not have been more pleased with my experience with Colleen at Moissy Fine Jewellery! My fiancé and I visited their location this summer and the staff was friendly and courteous. They offered us refreshment as I tried on what seemed to be an endless selection of engagement rings. Unbeknownst to me she has been patiently collaborating with my fiancée for months, ensuring that the custom crafted engagement ring was exactly what I wanted. I have never seen a more beautiful engagement ring! The customer service was second to none! Thank you Colleen and the Moissy Team for helping us design the ring of my dreams! Guess what ladies... I said Yes!!!

I’ve been here twice so far at separate times, the first time I went it was really close to closing & also my finger was swollen, so I couldn’t try on any of the rings, but I went to look. It was a pleasure to meet the owner! and Congrats to you on this awesome business you’ve got going!! This time I went back with my boyfriend and because I was able to try on the rings I had a better idea of what it is exactly that we wanted, we were assisted by a very friendly gentleman who really knew his stuff. The customer service both times was wonderful & Im confident this is where my boyfriend will be purchasing my ring. :)

This was our first experience with Moissy and we couldn't be happier. My wife has had her ring for over a year now and she couldn't be more pleased. She is constantly telling me how many people comment on it and are jealous of it. This paired with exceptional service was just icing on the cake. When I say exceptional service....the store was extremely busy when we arrived, so rather than ignore us they gave us a voucher to have a coffee next door and then come back a little while later after they had taken care of the current customers. Exceptional service.

My fiance and I had an incredible experience shopping at Moissy Fine Jewellery. The store is well-designed, accessible and welcoming. We had the pleasure of meeting and working with Colleen, who is an extremely patient individual and did not force her opinions or sales on us. She was thoughtful and understanding as we pointed out designs we liked and disliked, to help narrow our search. To anyone who is considering a visit to the store - highly recommend it. We are extremely happy with our purchase and for all the services provided by Moissy!

My fiance and I decided to try Moissy for our ring shopping based on the referral of a family member. Their shop is beautiful and they have a lot of lovely rings in store. We decided to design a ring instead through them, and did so via email correspondence. They were always extremely quick to respond and made a ring so perfect (and very quickly!) I don't think I'll ever be able to stop staring at it. Excellent customer service of everyone we spoke with in store, over email and over the phone. I highly recommend Moissy Fine Jewelry!

Last week my and my girlfriend...soon to be fiancé ;) walked into the store at 1ish 2pm with no appointment made. We were greeted by Sandra, who we then found out to be the store manager, and quite honestly I can understand as to why. She was very patient, informative, not pushy and just overall very pleasant. Did everything to make our experience a good one, my girlfriend must of tried on 20 different rings? We narrowed down to 2 rings - took down the info, and will be back shortly to make said purchase thanks to sandra ! Cheers.

My fiancé had a tough journey to get the exact ring I wanted made. He had a handful of pictures and was “cut and pasting” a design that was only ever in my imagination. The team at Moissy created my dream ring into a reality. I get and incredible amount of compliments on my ring. Also upon needing a small repair in a time crunch, the team acted so fast, they had my ring back to us within a day. Now that is service. We bought their lifetime warranty which includes a lot of services on an annual basis, well worth it to us!

Went to browse for engagement rings with my fiance around a year ago and had a fabulous experience! The woman would helped us was super knowledgeable and helped us narrow down styles we were looking for. She also informed us about the option to customize any existing style which is what we ended up doing. I've been wearing my ring for a few months now and I could not have been more happy with the way it turned out. The sparkle is so beautiful and the customizations were so easy to make - the ring is perfect!

I was visiting Toronto from London and came across the Moissy store! I was intrigued to see what Moissy had to offer. Firstly the customer service from both store managers was nothing short of amazing on both of my visits to the store! Secondly the selections of rings were beautifully displayed and I was spoilt for choice. I spoke with Coleen who helped me in picking a bespoke rose gold ring with beautiful moissainate stones all around the band! Next time I’m in town I’ll be opting for the bracelet.

From the very first time I drove past the store I knew I had to check them out! The store is so bright and welcoming, not to mention their products are absolutely gorgeous and well priced! I checked them out online but pictures don't even do the rings justice! I have been looking into diamond rings for a while and you can't even tell the difference between the 2. The customer service was great and I am so happy I found them! Can't wait to wear my moissanite ring! Who needs diamonds anymore?!?

I had an amazing experience and the elegant Moissy Fine Jewelry store. First of all, the store was very easy to find and there is parking all around so no need to struggle looking for one. The staff were really friendly, curtious and very informative. The jewelry and watches are so beautiful I just had to get one and I walked out with a gorgeous time piece watch to add to my collection. I most definitely recommend them for your affordable engagement/wedding ring/jewelry and watch needs

I went with my boyfriend on Wednesday to try on a few styles I had been looking at online. We received amazing service! All the rings were as pictured and absolutely stunning. Receiving a quote for different carat sizes was easy and they fitted my ring size in store. I was very impressed to see the rings were exactly as on instagram and the website. If you can't make it to Toronto, I suggest watching the instagram videos that show the styles on a model's hand it's exactly as shown!

I visited MFJ in search of a special gift for my mother‘s 70th bday. The sales associate was so helpful and extremely patient with me while I made a decision. She Showed me a few different options and helped me to make my final decision by choosing to have a custom pendant made My ordered was received in time and my mom absolutely loved it MFJ your Service was outstanding from beginning to end!!!

We can not sing Moissy Fine Jewellery’s praises loud enough!! :) My husband and I had such a wonderful experience! They made our journey feel so special, from start to finish! Honestly, look no further for all things jewelry. My husband and I purchased our wedding rings and band here, and to this day, we continue to receive such beautiful compliments about our rings :) Big thank you to Colleen and your fabulous team!!!

Gorgeous storefront, and being one of the only moissanite retailers in Toronto - they definitely have a niche market here. As more people are getting int moissanite these days. We didn't buy my ring from Moissy, however, as we decided to purchase our stone separately and have a ring custom made to our specifications. The owner was fabulous and very friendly, and helpful. LOVELY in-person experience.

My experience with Moissy Fine Jewellery was exceptional. They created a custom piece for me that was inspired by a very influential designer. They took the concept I had in mind, then made it 10x better. I did a bit of research when trying to find a jeweller and I am very happy to have found Moissy Fine Jewellery. I will be coming back for future pieces and I highly recommend them to everyone!

We chose a ring from Moissy and had it customized to our liking. We placed the order online without seeing anything in person and were beyond thrilled when seeing it complete for the first time in person! I get tons of compliments on it everyday, the quality of the ring is like no other. We couldn’t be happier with our purchase and the customer service we were provided with by the moissy team.

Moissy fine jewellery is amazing I love the fact that you can custom make your ring specifically how you want it, and also get great quality and good price for what your looking for. We helped my dad create an anniversary ring for my mom . My moms ring isstunning she loved it so much . I highly recommend moissy fine jewelry to anyone they are amazing.

If you looking for great and exceptional customer service please visit Moissy Fine Jewellery. The customer service is outstanding and the selection and prices are unbelievably great. It is nice to know that your company takes the time to get to know their customers. Let’s just say when you shop at Moissy you will leave there shining like Moissanite.

Love Love Love my engagement ring from Moissy Fine Jewellery. I constantly get compliments on my ring and how it sparkles sooooooo much! You feel like a million bucks when you walk into the store and the customer service level is friendly and professional. I'm looking forward to buying our wedding bands very soon. Thanks for the great experience.

Amazing company!! I requested a custom made piece on three separate occasions. Most recently I had a 50th wedding anniversary ID bracelet made. The customer service is outstanding, all questions are answered and suggestions offered. The staff really took the time to understand my wants and needs. I am a forever customer. Thank you Moissy!!!

Thank you to Colleen and staff for a wonderful experience. Your input in custom designing my dream ring was incredible. Not only is the centre Moissanite spectacular, but the quality of the workmanship on the halo and the ring band (real diamonds here!) is absolutely top notch. Very impressed. Can't wait to pick up the wedding band!

I can’t recommend Moissy enough! Amazing customer service, a huge selection of rings to choose from & I was really impressed with how knowledgeable the staff were. From the beginning to the end I had an amazing experience & I will definitely be back in the future when looking for other customizable pieces. Thank you, Moissy!

Great collection of Moissanite jewelry, with the beautiful option of creating a custom piece to suit your wants and desires. The staff is very helpful and kind which creates a comfortable and enjoyable experience. I suggest Moissy to anyone looking for stunning Moissanite pieces at an affordable price.

My fiancé worked with Moissy to make a custom engagement ring. He said the process was very easy and communication was via email (we are in Manitoba). He also has it shipped to him and it came very fast! I get so many compliments on my ring, it SPARKLES!!!!!

I absolutely loved the beautiful ring that Moissey Fine Jewelry created for me. Colleen was amazing to work with and their professionalism really shined through. Will be shopping there again in the near future. Thank you so much for your wonderful service!

I came across Moissy looking for a stunning piece for my now fiancé, and they had so many options! Everything was top quality and most importantly she loved her ring. Definitely would suggest if you are looking for some quality jewelry

My bf made my engagement ring at Moissy Fine Jewelry and ia was the best decision. The ring is si beautiful and shiny. I have the Tara model. The shipping and the services was fast and secure thanks again.

Amazing selection! Beautiful and stunning jewelry The employees were a great help to finding me my dream ring. Loved Sandra's enthusiasm and kindness. Definitely recommend!!! …

We purchased a mans ring May 2019 online. They responded very quickly, and we received the ring exactly as advertised. It was a good experience, which we would recommend to others.

I recently purchased a ring from Moissy Fine Jewellery, and I am absolutely thrilled with my choice! Colleen was super outgoing and made the process super easy for me.