If I could give this damn place a zero, I would. The lack of communication is sickening, and not keeping customers updated is disgusting. I secured an appointment for 12/4/23 at 1:45 pm for my car service. I was informed that I can track my vehicle progress in real-time using a vehicle tracker. Unfortunately, I had to contact my service provider because I didn’t know what was going on with my car. At approximately 4:30 pm, I texted the service provider, Hector, who told me my car still had not seen a tech. I scrambled to find a way to get a rental car to return to work for the next day. I am beyond frustrated with this company. On 12/5/23, my car had been there for 24 hours, and I still hadn’t received any updates on what was happening. I contacted the service provider and was informed that they are still looking for a tech to service my car. After speaking with the service manager, Sean, he informed me that he is short of staff right now and will need another day to get my car serviced. I told them that I would be picking up my car. I arrived at the dealership to pick up my car, and the valet man informed me that he needed to jumpstart my car. Now, I am puzzled because I am confused as to why my car needs to be jump started when my car has no issue with the battery. The man explained why he needed to jumpstart my car, which was a lie. Furthermore, I noticed a part missing from my door handle that was there upon arrival. All of a sudden, this piece was taken off my door. I contacted the service department, and the ladies working there were unprofessional and rude. She claimed she would have the service manager call me, but I never received a call.

- I was told that my car would be ready on 12/18, it is now 12/27 - Diagnostics were done on my vehicle and it was stated that the issue was my fuel pump. However, when the fuel pump was placed on my vehicle it was still not working, so they needed to order a FPCU. - The FPCU was ordered on 12/19 and arrived on 12/20. However, the technician who was working on my car, was out that day, which in turn delayed my car from being worked on. - On 12/21 I followed up AGAIN, only to find out that the FPCU that was ordered was incorrect and did not fit my vehicle and they would have to reorder. However, due to the holiday, it would not arrive until after Christmas. - It is now after Christmas and I have not received an update on my vehicle, my car's status via the link went from Service back to Inspection and has not moved. I texted the number for an update yesterday 12/26 with no response. - I called today and my advisor is out of the office, returning tomorrow and I was told by the woman on the phone that no one else could assist me in my advisor's absence. - Additionally, I have been communicating with GMC, as they have a program to possibly assist with my repairs but they have also been unable to get in contact with anyone at the dealership. This has been an inconvenience, as I was looking to use my car for a holiday trip and there have been no apologies offered and/or compensation for the mistakes or lack of urgency.

URGENT PLEASE PLEASE PLEASE take into consideration someone needs to check the area where the cars are being worked on!!!I came in for an oil change and tire rotation I notice a little bit of noise when I left there I drove to GARY INDIANA on the highway with KIDS to spend time for my mom birthday the noise was kept getting louder QUICKLY i took it back and told them maybe something is going on with the tire or something is loose they checked it and said just the engine mount not too much of a big deal so i carried on and left to see a person to work on my Nissan because they no longer work on Nissan THANkFUL there is a mechanic on my street that proceed to fixed a engine mount he immediately said it is something with your TIRES he worked on it and said he was so glad that he worked on last night because the wheel could have flew off if I drove it longer thinking that it was something more minor like an engine mount because the screws wasnt even in From when they took the tires off that could of been my life !!! Take heed I don't want it to be someone else PLEASE PLEASE I'm so grateful God covers !I've been going here for years and got good cars from here .it's just who is working on the cars needs to double check or something because I went twice and the tires not being put on correct and screws missing was missed both times ! That is extremely dangerous PLEASE LOOK INTO THIS IMMEDIATELY

This shop is truly the worst iv ever dealt with in my whole life... I bought my car from them in 2017 brand new.... as the years gone by I took it to them for that last oil change before corvid. They told me I need pistons... So I'm like how do you need piston and I'm not experiencing no problems period. All i wanted was a simple oil change and they were trying to get extra money from me seeing as how GMC actually had recalls on there new Malibu because of some up dated software issues, so soon after i was told of that I picked up my car and never came back and keep in mind at that time I only had 60K on the dash because i would drive out of time often. I brought my car back to them in Sep 2023 for a possible trade in. They only wanted to give me 2000 because my light was on meaning my service engine light. I told him i needed a throttle body which was already in the trunk in the box and i paid 175 for it from them and there like well! we would have to charge you 2000 just to fix it. I'm like 2000 to take off 3 screws and snap off the old unit and put 3 screws back on to do a total 20 minute or less job. I'm like nope I'm good. despite my many miles on this car ranging from about 240k , This shop is a mess and only a sucker would do what there dong to make money on the back end. Never would i go to them and have stopped buying parts from them since 2019 altogether

I purchased my first Buick in December 2018. The subcompact Encore Essence is my first SUV as well. It's a different driving experience for me. The car has a smooth feel that makes it a joy to drive. The key-less entry and startup are two of the technological advances that I'm especially enjoying. And although my consultant, Isaac Houston, walked me through the plethora of bells and whistles that the Encore Essence has, he assured me that I can return with any issues I may have. Trust-I will be taking him up on this offer. The free car washes are a plus given Chicago will have the good fortune of 40° weather for a week in December and I'm looking forward to my return visit to the dealership to receive this extra service. When I initially came into Rogers Auto Group I was interested in the Hyundai Kona but I was open to see what vehicle options were available there. Isaac Houston drove me to the various lots of cars so I was able to see I had quite a choice in both used and new cars. Isaac listened when I explained what I needed driving in Chicago snow and ice, so I got All Wheel Drive! I am looking forward to winter instead of dreading it for a change. I credit Isaac Houston and Rogers Auto Group for their assistance and patience. And the car is so pretty.

Steer clear of this place. Do yourself a favor and drive out to locations in the burbs. Truly one of the worst experiences I have ever had servicing my Genesis. I dropped my car off for a minor repair on a broken door lock. They said they would repair the lock the next day, ended up sitting at the dealership without them working on it for three weeks. They didn’t call or provide any updates and when I tried to call it would go straight to voicemail and occasionally they would pick up and hang up immediately. I ended up just giving up on the repair and went in to pick up the car. They refused to let me take the car home because none of mechanics were in that day. Ended up having to come back the next day and demanded that they release my car. Waited five hours until they finally released the car. Of course the work wasn’t done so I still had to take it somewhere else to get it fixed. Absolute disaster and throughout the whole experience everyone in the sales department and shop was extremely unhelpful and acted like I was being unreasonable for simply wanting to take my car home

I usually never write a review but I had the need to write it for this place. I took my vehicle for service this morning and asked to check and do a rotation on my tires and everything else because I sometimes do deliveries and just wanted to be sure everything was working properly. I get out and felt my vehicle a bit funny. Got home and my daughter notice my tire getting low. I told her it wasn’t possible because it was just checked at the auto shop. We went to run some errands and got a flat tired!! The frustration and time we went through to get it towed to a place to get it fix. Now I won’t have my car for next day for school and work. Another thing, we looked for the tire key in my vehicle and realized I had it in my house so it was never in my vehicle, which means they didn’t do a tire rotation because they didn’t have the key for the tires!!!!! I will not be taking my car for service at this place again!!!! gave it a star to be able to write a review but if it was for me I would give no star to this place!!!

My wife and I have purchased a few pre-owned cars from Rogers Auto and looking to trade in our Elantra. Before going in, we spoke with Susie and Alex. Not only were they professional, but helpful, and emailed us the application to start the process. We are so thankful because we have crazy schedules, and the whole car buying process can take all day. Anything to lessen the wait time and get things started is terrific. Our sales guy is Allen Washington, and the one who assisted with the finance part is Manny Moreno. Both are awesome! Not only do we highly recommend coming to Rogers Auto, but to also work with Allen and Manny. They are the dynamic duo-incredibly attentive, knowledgeable, and answered all questions, easing not only our minds but our pocket as well. Thank you to the Rogers Auto Team for once again putting us in another vehicle and making our experience one of the best!

This is the worst treatment I've ever had dealing with a car. This car has given me problems since day 1. I purchased a 2016 Chevy Malibu in 2018; the car was two years old with 30k miles. To anyone, it would be a reasonably new car, but there were so many issues with this car I couldn't understand. Finally, in 2023 now, the vehicle has fully broken down. Chevy has not offered to help nor put me into a loaner car until I figure this out; they are asking for 3k to fix the issue. Not to mention, I was told by Sean, who works at the dealership, that the make and model had many defaults that year. I suggest to anyone looking to buy a car DO NOT BUY WITH CHEVY; trust me, go to Nissan. You will get better service and a better car with your money. At this point I have called BBB and will be seeking a lawyer. Do not waste your money with them and to top it off theyre rude.

I'm re-posting my review as I'm not sure if the 1st one was successful. I am a 4 time customer at Rogers Auto with my most recent purchase being in September 2018. I had an excellent experience. My salesman Gary was very helpful, professional, and polite. Gary worked hard to get me a good deal. I would highly recommend Gary for your car purchase. I also had an opportunity to meet Mark the owner/manager and he was also very friendly and helpful. I;d gotten into a difficult situation with another car dealership and had to return to Rogers. Both Mark and Gary welcomed me back. Based on my experience I feel that Mark the owner, Gary, and team really do care about providing customers with high quality services. I will definitely recommend Rogers Auto and return for my next vehicle purchase. Thanks again Gary, Mark, and Team

We have been looking for an SUV, particularly the 2022 Tucson Hybrid for weeks and in today’s market that has been tough. They are literally sold as soon as they get in. Rogers had one and Darrel was our salesman. I have NEVER had a more pleasant experience buying a car. Darrel was honest, upfront about everything, and all-around a great guy. His knowledge of all types of cars was similarly impressive. Additionally, everyone who worked there was friendly and honest and seemed genuinely happy for us for getting the car we wanted. We ended up staying until well past 9pm to finalize the transaction and everyone who worked there made sure to stop and congratulate us before leaving. We have been dealing with so many dealers and Rogers is the best. Do yourself a favor and stop here first.

My experience was great! This was a stressful start of the week with my car being down and my kid's bday in a few days. I needed my car to finish prepping and grabbing things for her party. Today, this team has turned everything around for me. Everyone was so nice and professional! L.T. from the GMC service side was AMAZING. He's truly a gentleman and communicated with me during the time I was waiting for my vehicle to finish repairs. He made sure to check for everything. He even checked for an old recall I thought was taken care of. I truly appreciate you and mechanic Michael K. for assisting me today. I'm currently going to finish getting her party supplies, and it's all thanks to you guys! The dealership should throw you guys a bonus and extra PTO days, amazing work. Thanks!

I worked directly with Darrel to buy my first vehicle, and he couldn’t have made the experience better. I told him exactly what I wanted and he didn’t play the usual car salesman game of putting me in a car that’s thousands of dollars over my price range. He was fair, he was honest, and even talked me through questions of insurance, repairs, etc. He really made an important effort to make sure I felt safe in my decision, and empowered to be making it. The service was excellent, and the staff there really worked with me to make sure we could come to a middle ground. I would highly recommend Darrel, especially if you’re new to the car buying game. Thank you, Rogers, for making this process a lot less stressful than it was at other dealerships!

I want to make it clear that this review is strictly for Rapheal! I have purchased cars from him along with a friend and family member and he has always been great! Rapheal gets to know you as a customer and tailors the car buying process to your needs. Each time we have been very happy with our purchase. Back in February, I needed a car to be able to get good mileage and drive far to see my mom who was in a physical rehab. Rapheal knew the personal situation and would not stop searching for the perfect used car that would be dependable and give great gas mileage. I really appreciated his dedication to making sure me and my family were happy with our purchase. If you come here, I strongly suggest working with Rapheal!

Took my vehicle in the other day for the complimentary oil change/tire rotation. Ask the service advisor to check my temperature gauge display there was a message saying Ads Off for some reason. They said they would check it out. After I was told my vehicle was finished, I get inside, start her up, no oil change sticker on the inside window, the Ads Off message is still in the temperature gauge display, and the vehicle was not washed. There's nowhere on this company's website to get a hold of the service manager so I had to go thru the online representative to air my grievance. Makes me wonder since now Napleton is now the owner instead of Rogers that their service has severely diminished.

It's a nice looking dealership but I was heavily misinformed just to be brought in. I called in for a used Chevy and a gentleman told me it was not ready and had some issues that needed to be fixed and it hadn't gone though a check yet. I accepted and move on to other dealers but then they called me back a week later saying that the vehicle was ready and that it had gone though a check with no issues. I had the misfortune to come in to test the car only to hear very concerning loud sounds throughout the car and it was a mess. In reality the car had not gone though a check and I wasted my time. Very disingenuous and very deceiving. Thank you Ahmad baine for the misinformation.

I had a terrible experience with the service department this month. My mechanical issue was resolved, but that was negated by the poor communication (I had to initiate a phone call every day to get an update on my car, even though I was promised a return call each time). The repair dragged over a weekend, and when I picked my car up on Monday, I found that someone had gone through my glove box and console. Items were on the floor of the passenger side or thrown in the back, and my garage card was taken. Although I requested to speak to the service manager, he did not come out after 10 mins, and I had to leave. I left two voicemails the following day that were never returned.

My wife and had a great experience shopping with Rogers Auto Group as we purchased our new car (2022 Hyundai Tucson). Working with Dan (Nino) was a breeze and he made the process very easy in the midst of a time when cary buying has become incredibly hectic, due to demand. Not only was Rogers Auto Group one of the only dealerships within an hour and half of us that even the car we wanted to buy, but Dan was also knowledgeable and helpful with every question we had about the car. Having shopped around for financing prior to coming in, the rate they were able to offer me was also the lowest I'd come across anywhere else. I wouldn't hesitate to buy another car here again!

I had the worst experience at this place. They are very unprofessional, they charge these ridiculous prices to fix your car. Not only do they keep your car longer than the time they tell you they need to service it. They don’t call you back to follow up on the progress that is being made to your vehicle. The employees need to be retrain on customer service. They asked me to trade my car in to give me a car that has giving me problems since I traded my old car in. This place is beyond the worst place to get a car from. Word of advice go to a dealership that have great customer service and know how to call and give updates and more because this place is a rip off.

I recently purchased two vehicles from Roger's Auto Group and my salesperson was Allen Washington. Allen Washington made my sales experience pleasurable and trouble free. Mr. Washington was always professional and straight to the point about the financial numbers and cost for my purchase. He took the time to give me the best deals possible for what I wanted to spend. He was always transparent about information on the vehicle and questions that I had. I have bought four vehicles from Allen Washington and Roger's Auto Group and I can see myself coming back to him for future purchases. Thank you Allen Washington for a great sales experience.

I went with my mom to buy a new car for the first time. We went in and were promptly greeted by Russell, a phenomenal representative. He was very personable, knowledgeable, and made the process very easy to understand. He was very forthcoming with valuable info on the car which made us more confident to buy. His manager was also very personable and humorous. It's a nice touch that the dealership offers free coffee/hot chocolate as well as some free food when available. Russell even took the car to fill it up on gas when we were about to drive off the lot without noticing. I would definitely return if I'm buying a car they sell.

Buyer’s beware this place is very unprofessional and they practice fraudulent activity within the contract so double check your car contracts and they sale damaged New vehicles along with missing items in the new vehicles the car sales manager threatened to call the police on my son for questioning the fake fees that were in the contract along with the interior damage they said they were going to fix also spoke with the GM DANNY RANDOLPH WHO ALSO WAS Unprofessional and thought it was OK for his car sales manager to talk to us rudely and also finance manager adding in fake Fraudulent fees buyers check your contracts ASAP

I recently worked with Wally. It was actually our second time purchasing a car at Rogers Auto and we had a great experience the first time around with Wally that we came back and made sure to ask for him. He has the experience and knowledge to handle any transaction and I always felt that he gave great advice. A good sales person always makes the client feel comfortable and not like they are getting the run around and being sold. Wally was great and loved his professionalism and sense of humor. Made the experience really enjoyable. I have already referred a few friends to Rogers because of my experience there.

I highly recommend Roger’s Auto group. This is the 2nd time buying a car there plus I referred a friend. I was assisted by Danny M. who was very helpful and very patient with me as I am very picky. Danny went back and forth with the bank several times to crunch numbers until I was satisfied with what I had. I was also able to trade in my old car that I thought wasn't worth a dime and he was able to get me back a pretty penny for it. I didn't get exactly what I wanted but he was able to assist with an even newer car than the one I was acquiring about. Here is my used low mileage 2019 Chevy Equinox…..

Purchasing a car can be a stressful experience, but not at Rodgers Auto Group. As soon as I walked in the door, I was greeted kindly and treated with respect. Danny, my sales representative was knowledgeable and helped me find a car to match exactly what I needed in a vehicle based on my specific criteria. During the financing portion of the sale, often the most stressful, Lorena explained everything and was extremely helpful. I highly recommend Rodgers Auto Group and know when my car will need routine servicing, I will not hesitate to return knowing that Rodgers Auto is a place I can trust.

Daniel Nino I am beyond grateful, I appreaciate everything you and your team did for me. I had originally gone to two other dealerships & they were leaving me feeling hopeless and stressed. They were trying to give me an 8% APR and they were low balling me on my trade. The engine on my BMW was done! Daniel Nino got me $2,000 more for my trade and got me a 3.5% APR to help out with the negative equity! I was $13,900 upside down and these guys made it happen!!! Not only did I get a better rate, I also drove off with a better vehicle, one I really like. Call Daniel Nino for all your car needs.

The laziness is amazing with their service department, they'll leave cars sitting for days before they even touch it to start service on them, and will drain the warranty on your vehicle. Shawn is a no good supervisor and so is Dwayne, Oscar is the worst advisor there so good luck if he is in charge of your vehicle, he'll reject your calls and straight up ignore you for days , worst dealership in town, recommend getting a car elsewhere, they'll probably even give you better warranty then this place, the new owners are a joke, they reduced the miles of warranty on the cars

I really enjoyed my experience at Rogers Auto Group. This is my third vehicle, I have purchased from them yesterday. My salesperson Adnan Akar was very nice and professional. He was very patience, and didn’t rush me in choosing a vehicle. He took his time, and explained every detail of the paperwork. I really enjoyed working with him. If you want patience, and kindness he your guy. The person who handle all my documents was also nice as well. He did Introduce himself, but I forgot his name. Forgive me. Thanks for everything, I really appreciate y’all.

My family and I have been Roger's auto customers for 10 yrs and we have purchased 11 vehicles. My experience with Roger's Auto has always been excellent, this time was no different. My salesperson Danny M., Sales Mgr. Manny K., and Justin in finance all provided me with great customer service. Manny K. and Ricardo in parts even took time to assist my daughter with a concern that she had with her vehicle. My first Roger's salesperson Wally came over as always to make sure everything went well. Thanks Roger's for 10 yrs of great customer service!!!

Just would like to say Horrible service department in the back purchase tires on my 2018 Malibu purchase vehicle when it was new at this Location,Finally needed to replace my tires when they did replace them they broke two value stem after tire replacements and didn't even try to replace them. Next Overcharge on parts have had few other problems this my second car from this location and the last. My Recommendation do not shop your Purchase a vehicle at this location unprofessional and bad work ethic.

Hello fellow automobile shoppers, I just purchased a 2022 Hyundai Kona Limited at Roger's Auto Group. My sales representative Gary Sadowski was amazing. Very well knowledgeable of all makes and models an absolute gentleman. We worked out a deal, after that I was out of the dealership in less than a hour on my way to work in my amazing new vehicle. My family has purchased several vehicles from Gary at Roger's and we will continue to do so. I highly recommend Gary and the staff at Roger's Auto Group.

My experience at Rogers Auto Group was very positive. Issac was the one who helped me find a car that fits my needs. He was very attentive, nice, helpful and patient (since this was my first time purchasing a car) throughout the process. He went above and beyond to make sure I got my desired number even during this shortage of cars period. I would highly recommend checking out Rogers Auto Group, I walked in expecting not be able to get a car and walked out satisfied and now a car owner.

I traded in my 2019 Hyundai Tuscon for a 2022 AWD Tuscon. This is the second car I personally bought from Roger's. My salesman this time was Darrell. I have to say he was a pleasure to deal with. He was so knowledgeable about the car I was buying. He went through all the details with me so I knew exactly how to work things in my car. He went above and beyond to help me. Victor was also amazing and helped me so much. Thank you Roger's for caring for your customers. See you next time!

We were so fortunate to have Adam help up yesterday find the perfect car for us! Adam was great on showing us the models of cars we had viewed online, test drove with us, and helped us navigate what we would like the best. I appreciated his warm, friendly approach and being so patient throughout the purchasing process. He was fantastic. You will be in knowledgeable and wonderful hands if you have him as your dealer. The rest of the staff was very hospitable and welcoming too!

IBought 2 cars here in 2012 1New 1 six years old still driving both in 2023 great cars both still look new&drives new Puchased 2015 Malibu 3/10/23 Disappointed with the outcome of purchase/Service charged $399 for unnecessary insurance that's useless...wouldn't refund ,another $176 for license plate transfer fee from 1car to another internet price was $12,500 Arrived at dealership price was$14,800! Only 1 key trunk button don't work seat belt torn...Very Disappointed

Corey's awesome!!! Just purchased an SUV from him and he really helped out in making things as comfortable as possible. If you're on the fence and want to work with someone down to earth and friendly who will get the job done Corey is your guy! You can tell he loves what he does and enjoys making customers satisfied. The manager and I agreed on a price that worked for us both. As I write this review my car is getting detailed! THANK YOU!

I worked with Allen to buy a 2018 Jeep Renegade I saw online. He impressed me from step one because he listened. I mean truly listened. I had my own financing and unlike other dealers he didn’t try to get me to finance through the dealership so they could hit my credit a bunch of times with empty promises. He is very attentive and communicates throughout the entire process. I highly recommend going here and especially working with Allen.

We had a wonderful experience at Rogers Auto. Very knowledgeable and helpful staff from start to finish. Darrel, Victor and Manny were all exceptional to work with and it was a seamless process. We appreciate Darrel taking the time to walk us through the features of our new car and send videos as a refresher. He really took his time with us and made sure we purchased the right car for our family. I highly recommend Rogers.

If ever you’re in the market for a vehicle, Gary Sadowski at Rogers Auto Group is the best! He’s a man of integrity, and goes above and beyond for you. Gary made our car buying experience fantastic! He has a positive attitude and a great work ethic. Car buying is a long, tedious process but not with Gary because he knows his stuff. Thanks so much Gary for the great experience. Will recommend to everyone

Rogers auto group is absolutely amazing! I came in with a run down vehicle with high mileage and a host of other issues and not expecting to get anything from my vehicle let alone a new one!!! Walter Cade worked a miracle! He was able to get me in a 2020 with less than 7,600 miles and and some great amenities!!!! Everyone was really nice and efficient! What a great experience. Can’t wait for my next purchase!

Came in just to have a conversation about my options and ended up walking out with a brand new car. This was not my goal/intention but my salesman, Allen was FANTASTIC! This is the third time I’ve purchased a vehicle from Rodgers, but this was by far my best, favorite, and quickest experience. I highly recommend Rodgers Auto Group, and Allen, for all your car needs. Tell them Ashlee sent you!

Gary James is the bomb! This is now the second vehicle we purchased from Rogers Auto Group and it’s all because of Gary. He is patience, thorough and honest. He answered all of our questions and we were able to get an awesome rate with an 1.8% interest!! And most importantly, my mom was able to drive away in her brand new 2021 Buick Encore. Thank you for everything Gary! We will be back ☺️

I had a great experience here. Not only was Darrell very helpful but he made the experience very pleasant as we were waiting for paper work to come back. Very funny nice guy hope other people that go here to get a car get him and have that experience. Also had great help from Mario and the owner John as well. Everyone here was nice and super helpful. Going to continue my business here.

I was looking into buying a car and went in with lots of questions. I felt very comfortable as soon as I walked in. The place is very friendly and welcoming. Daniel Nino helped so much answering every question and helped me understand, such a great car buying experience. Daniel Nino and Manny Moreno made it happen, they got the beat deal for me and I am very happy with my purchase.

I want to say that receive great experience with Rogers Auto Group from buying my car from Mr Washington to getting my car oil charge and inspected for the first time by Omar Barhoum which gave me great service from the beginning to end. They have been so professional, patient and kind to and my needs and I do appreciate them so much. Thanks for the wonderful experience.

My experience at Rogers is always good. But this time I went, it was exceptional. Darrel was very knowledgeable about all the cars that I asked about. Especially the electric cars. He was very patient and explained everything thoroughly. It is very rare to find great salesman that listen to what YOU want and give YOU options that you are comfortable with. Awesome!!!

Great Experience purchasing our 2023 Hyundai Palisades. Darrel Weidner was our sales representative and Ray Baylock. We came in on Tuesday...Darrel and team were able to locate the vehicle we wanted and we were driving off the lot on Saturday morning (we could have picked up on Friday). Very customer focused experience and excellent communication.

I have went through the car buying process a few times in my life and working with Salim Tadros was the best car buying experience I’ve ever had. He was welcoming, easy to work with, and was knowledgeable about the vehicle. I recommend anyone in Chicago that’s looking to buy a new or used car to visit Napleton Downtown Chicago and ask for Salim.

I highly recommend buying your next car here! A huge thanks to Danny Nino for going above and beyond to get me into a brand new 2022 Chevy Malibu!! He really sticks by his word and works extremely hard to keep his customers happy. This is the 3rd car I have purchased from him, and have always been satisfied with his service! Thanks Danny!!!

I had a great experience working with Darrel Weidner. He helped me get a 2021 Buick Envision. This was a great upgrade from the Encore, plus it has every option a person could possibly want or need! He was very friendly and easy to work with. We were in and out in no time. This was huge for me as I normally dread the car buying experience!

My husband I and just bought...I should say just closed on a Genesis. We ordered it back in the day and it has finally come in—no fault of Rogers. We worked with Darrell and he was perhaps the best car salesman we have ever dealt with (only because I can't remember them all). GREAT at honoring a price promise. Thank you, Darrell!!!

Just purchased my first brand new vehicle, and the entire process from customer service to my APR rate exceeded my expectations. A special thank you to Daniel Nino. He helped me get the car I wanted and at a lower rare than I expected. I couldn't be happier. I highly recommend Roger's Auto Group. Ask for Daniel Nino, he's amazing!

Just purchased a much needed new car and it was incredible how easy the experience was. I had the pleasure of working with their sales rep, Gary, who facilitated a tremendous car buying experience by being courteous, knowledgeable, and swift. Everything I needed he provided and I cannot recommend Gary and Rogers Auto Group enough.

Dan Nino is by far the best salesman I have dealt with at Rogers. I requested over the phone what I wanted and he made it happen. He sent pictures of the car. I went in and test drove it and within an hour I was done. I highly recommend this salesman to anyone wanting to buy a new car without all the pressure and hassles.

Ever since Napleton took over, this dealer ship is horrible. I would highly recommend you don't go here. Just switched to the GMC dealer in suburbs, much better service! Young owner got his daddy to buy him a dealer ship. Also, Sean is very very rude. Lord knows he wouldn't talk like that outside. Scary berry type dude.

My guy Gary Sadowski made the car buying process so easy. I love that everyone there works as a team, they listen to your needs and get things done fast without the hassle. The service is impeccable and professional. I would definitely go back and refer everyone I know to my brother from another mother, Gary Sadowski!!

Adam is awesome sales guy. He’s well experienced, polite and helped out clear all queries for me. His desk showcases a few monthly sales leader award and he really deserves many more. Amazing guy to close out on deal and work out in every possible way. Awesome communication and transparency.

I came in and received the best service I have ever received in purchasing a vehicle, I was trajectory care of by a young gentleman by the name of Mr Kobe Taylor, and he made sure I got the right help and information, I thank him for his service and putting me in a better and newer vehicle

Just want say Thank you to Daniel Nino for always going above and beyond to make sure I’m happy . I have been buying cars from him for last 10 yrs. He is the Best because he truly cares about his customers and he calls you on your birthday to wish me the best . I love him he is genuine.

Thank you Isaac for your awesome car sale service. Im happy with my Buick Encore Gx 2022. Justin was super quick & explained things well with the paperwork. Well organized. Although, I am use to working with Manny.. The entire process was overall excellent. Rogers has never let me down.

Mr. Daniel Nino, is a very pleasant salesman. My experience with him was awesome. I didn't think it was possible for me to get a car, but he made it happen. I'm very excited and grateful to Mr Daniel for helping me out. If ever I need another car I will be sure to come back to him

I would like to thank the Manager Victor Ordonez of Napleton 2700 s Michigan Chicago. He has been helpful in assisting with paper work and receiving refund check. He was very polite and patient during this process. Because of his courtesy I will recommend others to this location

Hi Today my wife & I went to Napleton Chevy down town Chicago location to a buy an SUV Let me tell you in my entire life I have never dealt with more such nice, curtious & professional people We are so happy with our purchase Thank you..thank you & thank you to Falicia & Mario

We had a wonderful experience purchasing a used vehicle from Rogers Auto Group. The process was stress free and pleasant. (ADNAN) was very thorough and knowledgeable. He was able to find us a vehicle that suited our needs and for our WEDDING THANK YOU MARIO AND VICTOR‼️

Adnan was amazing when it came to buying my first car!! He took me on test drives and made suggestions and 2 weeks later I bought my first car and I love it! Thank you for such an amazing and simple process!! 10/10 recommend working with Adnan for your next car.

First time buying a new car here and I had a really good experience. Fayek Hussein was the sales rep that helped me and he, along with Manny in the finance department, made the experience seamless. I was in and out within a couple of hours. Thank you!

Just left Napleton Downtown Chicago and Daniel and Lorena took very good care of my car needs. I truly thank them for supporting and helping me with my new Chevrolet Equinox. Please check them out, trust me you would not be disappointed.

Darrel was really great and helped me with the process of going from my lease to purchasing a new vehicle. He is very informative and helpful and really cares about his customers! If you come to Rogers Hyundai, definitely ask for him!

Adnan is the best salesman I’ve ever worked with, I walked in at 6:30 PM and they close at 7 PM , he made sure I get the best deal and not leave without a brand new car. Very knowledgeable and honest. Super satisfied!! Thank you Andy!

Against all odds, I was able to purchase my first SUV at Rogers Auto Group. My representative Julio is the absolute best! He went above and beyond my expectations! I highly recommend.. Give him a call! Here's my baby " Black Beauty"

Gary at Rogers Auto is the best there is! Very honest and informative about what you’re getting. Second car I’ve bought from him and I’m more than happy with my purchases ! Just upgraded from a 200s to a Traverse Redline package.

Rogers auto group is Awesome , my sales man Gary is amazing !!! Hi give him the best hands down rating he is stupendous and have exceeded all my expectations ever definitely highly recommended I am happy with my Buick 2021 !

Formally Roger Auto, got a car last year, both engine and trans is bad. No urgency to help stuck with a lemon. Wouldn’t recommend doing business for future. BTW this was my 2nd car from location (same people, just new name).

Adnan gave excellent customer care. He was exceptional with informing me of my options. He made my doubts become assured with understanding the customer needs. He gave better options of what I had planned for self.

If you’ve ever wanted to go to a dealership that respect and value you as a person this is the place!!!!! Go in and ask for Allen, he was the best salesman hands down. I left out with a brand new SUV with 5 miles.

Adnan Akar was EXTREMELY accommodating with my purchasing process! Very professional and articulate I would recommend his assistance to anyone who’s seeking to purchase a new vehicle. Thanks Adnan, YOU ROCK!!!

GREAT SERVICE 3Rd car from Roger's 2 Denalis and one Corvette Wally Doleh was my salesperson he always gave me the best deals and services and will be coming back for the C8 when it comes out !!!!

If you are going to buy a car you should find Ricardo because he is Very professional the best salesmen ever and finance department Ray Helped me with everything and very positive

Today I can say I am satisfied with the SVC of Mike for his customer service toward me.i had a replacement passenger back window replacement..thanks to Brian and the service staff

Go see Salim Tadros! Awesome dude that will take great care of you. He worked his magic to make sure we got what we wanted at the price we needed. Appreciate you to the fullest!

Allen Washington and the team at Napleton is the best!!!! Thanks for the help you gave me with my new purchase. Visit Allen at Napleton he makes car buying easy and painless.

Terrible service. Left oil stain on my engine cover. Didn't catch old battery, worn tires, worn brakes and a headlight that's out. What kind of free inspection is that?

Adnan has been an amazing help to me and my new car (Snowflake). He’s very sweet and truly loves to make his costumers feel comfortable and welcomed. Thanks …

Very satisfied. The service and professionalism second to none best dealership in Chicago #GodisGreat1 Mr Allen Washington will make your dreams come true.

Ricardo is the best salesmen ever. Helped me with everything from start to finish. I highly recommend napleton downtown Chicago! Ask for Ricky!

Very Helpful and attentive staff! A smooth process from the moment you enter the door to the final signing process. Isi was extremely helpful!

Great experience with this dealer. The vehicle was just as described, Ricardo was great to work with. Upfront, honest, and straightforward.

Sylva and everyone at the dealership was super duper great..Get your cars from here because they take great care of you!

When purchasing a new car visit Napleton Downtown Chicago and ask for Allen, he’s the best. No hassle and very honest.

Sylva was an excellent saleswoman and the dealership took great care, definitely recommend coming here.