Navigate Insurance Group Inc

103 reviews

700 N St Mary's St #1400, San Antonio, TX 78205

www.navigateinsurancegroup.com

+15123648767

About

Navigate Insurance Group Inc is a Insurance agency located at 700 N St Mary's St #1400, San Antonio, TX 78205. It has received 103 reviews with an average rating of 5.0 stars.

Photos

Hours

Monday9AM-6PM
Tuesday9AM-6PM
WednesdayClosed
ThursdayClosed
Friday9AM-6PM
Saturday9AM-6PM
Sunday9AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of Navigate Insurance Group Inc: 700 N St Mary's St #1400, San Antonio, TX 78205

  • Navigate Insurance Group Inc has 5.0 stars from 103 reviews

  • Insurance agency

  • "Miss Crystal was just absolutely fantastic I don't think I got her last name right but she went above and beyond way above and beyond explained it she was fantastic cuz I don't get any of this stuff it does not make any sense to me and I haven't had to deal with medical since my kids left home she's kind she's not spoken she's thorough I could not have asked for a better person to do my medical she just made me so comfortable and so amazingly happy with it I was just overwhelmed with the thought of not knowing or getting somebody that going to try to take advantage of me she dropped through hoops she had to be checked and you need 10 more like her working in your office the woman is absolutely five star fantastic a bless her and her family for what she does I'm just overly grateful and thankful that she helped me through this and navigate it the right program for that would be Crystal Holman again I just want to thank Miss Crystal and her patience and her understanding with this old lady because it just scared me not knowing anything about the medical field or what I was facing or dealing and she got my I get to keep my same doctor the same dentist it's just absolutely fantastic have a blessed day everybody and thank you Ms Crystal home and for what you did for me it's awesome take care and have a blessed"

    "Nyla Alcala from The Navigate Insurance Group assisted me and multiple individuals in my family with understanding and signing up for Medicare (the second year for me)"

    "It is the pits getting older sometimes when you realize that the amount of knowledge to know about something is so new, so convoluted and so technological that it stymies you, John Rather helped us navigate that so easily it seems"

    "Just want to do a public shout out to/for John Rather"

    "The Navigate Insurance Group is the best! My Agent Selina Weston, made it so easy for me to understand! She was helpful and willing to meet me in person or online at a time that worked for my schedule!! She worked with me to find exactly what was needed according to my budget and medical needs! I've been so pleased I've already told others about this Group and Selena! The Navigate Insurance Group & Selena Weston unequivocally garners my highest recommendation! Contact them! You'll be happy you did!!"

Reviews

  • Patty Thompson

Miss Crystal was just absolutely fantastic I don't think I got her last name right but she went above and beyond way above and beyond explained it she was fantastic cuz I don't get any of this stuff it does not make any sense to me and I haven't had to deal with medical since my kids left home she's kind she's not spoken she's thorough I could not have asked for a better person to do my medical she just made me so comfortable and so amazingly happy with it I was just overwhelmed with the thought of not knowing or getting somebody that going to try to take advantage of me she dropped through hoops she had to be checked and you need 10 more like her working in your office the woman is absolutely five star fantastic a bless her and her family for what she does I'm just overly grateful and thankful that she helped me through this and navigate it the right program for that would be Crystal Holman again I just want to thank Miss Crystal and her patience and her understanding with this old lady because it just scared me not knowing anything about the medical field or what I was facing or dealing and she got my I get to keep my same doctor the same dentist it's just absolutely fantastic have a blessed day everybody and thank you Ms Crystal home and for what you did for me it's awesome take care and have a blessed

  • James Hoover

Nyla Alcala from The Navigate Insurance Group assisted me and multiple individuals in my family with understanding and signing up for Medicare (the second year for me). Many in my family were challenged when it came to understanding all the options available to them. Nyla guided everyone through the potential options and took the time to understand their needs so she could help them determine which plans were best for them. Without her assistance none of us could have been more able to make an informed decision. I tell all my friends and family to get in touch with Navigate Insurance Group, especially their agent Nyla to help you navigate the seemingly endless number of options and maximize your benefits - some benefits are shockingly amazing..

  • Patricia Barry

It is the pits getting older sometimes when you realize that the amount of knowledge to know about something is so new, so convoluted and so technological that it stymies you, John Rather helped us navigate that so easily it seems. I know that is your job, but John you did it all with calm, humor and humanity. It was like talking to a trusted friend who we had known forever, John, definitely not sales like everywhere else we had searched. I am still not sure how I got to you and your company but it was especially lucky for us that we did! I highly recommend anyone who has a question about either entering the coverages of Medicare or changing them to ask specifically for John Rather. He's the best! Thank you again.

  • Beverly Mashburn

Just want to do a public shout out to/for John Rather. I have talked with him multiple times over the years, and ALWAYS completed my call with a sense of accomplishment and satisfaction. John is kind, patient, and thorough. He makes a somewhat confusing process less daunting, and always encourages a call back if questions arise. He is efficient, and gets information sent out immediately. To the person who hired John: job well done. He is a perfect representative for your organization. In fact, when I complimented him, he gave credit to the company, saying that good service is what you’re all about. Thank you for providing such excellent service via John. He’s the best! Bev

  • Wendy Thomas

The Navigate Insurance Group is the best! My Agent Selina Weston, made it so easy for me to understand! She was helpful and willing to meet me in person or online at a time that worked for my schedule!! She worked with me to find exactly what was needed according to my budget and medical needs! I've been so pleased I've already told others about this Group and Selena! The Navigate Insurance Group & Selena Weston unequivocally garners my highest recommendation! Contact them! You'll be happy you did!!

  • Leslie Geisen

I met John Rather from Navigate Medicare via a Facebook advertisement in the summer of 2017. My husband and I needed Medicare advice. John was extremely helpful and provided us information for several plans available for our area. We were able to receive quotes in writing. We enrolled at the necessary times and have been his client ever since. I highly recommend John and Navigate Medicare to others as they try to find the best plan for their Medicare needs.

  • Mary anne Rego

Selina Weston was referred to me by a close friend who said she was well-versed in all aspects of Medicare. I spoke with Selina for nearly an hour and she was so incredibly knowledgeable, helpful, and patient while explaining all of the options available. She sent me information that I could look at and compare, which helped tremendously! I’ll definitely reach out to Selina when I’m ready to sign up and will happily refer her to my friends and family!

  • Peggy Patton

Selina has been my Medicare insurance agent for 3 years, and during that time she has gone above and beyond to make certain that my husband and I have the best insurance for our needs. Recently I was having a tough time finding a family physician in my area that was accepting new patients. She called a doctor that she highly recommended and was able to convince his staff to take me. I highly recommend her to anyone trying to navigate Medicare.

  • Virginia Erickson

I was referred to John Rather by a friend. He has been a great national agent for me since 2020 for my health insurance with Medicare and the first agent since I joined Medicare. He’s so positive, polite, caring and goes way beyond his customer service. It’s always a pleasure speaking with him. I highly recommend him for your health insurance for people with Medicare. He’s the best agent, you guys are lucky to have him in Navigate Medicare

  • Selina Weston

I love that I get to help real people find REAL insurance plans to meet their Medicare coverage and more. It can be overwhelming trying to figure this out alone. I will always take my time to provide you ALL the research of the plan options available to you in your zip code, whether it's a company I represent or not. You decide what's best for you. **My motto is FULL Disclosure, and take care of the client first!** Win-Win

  • Albert Richter

Before I knew about Humana a young lady named Selena came to our office and explained it to us well I went ahead and joined up and I've been really appreciative of that, now my wife is going through her and she's with Humana. And she always checks on us before the new year to make sure the plans that we've chosen before are the ones we need for the future. Everybody needs a Insurance Group like them.

  • LeeneGrl Darlene

Nyla Alcala is such sweetheart. I have had various times i needed help and she was always there for me, whether morning or evening. If it wasn't for her i wouldn't have the plan i have. She explained everything to me very clearly and with patience. Now she is helping my husband with his plan. We are so blessed to have her as our agent. If i could give her 10 stars i would! Thank you very much again!

  • Adriana Gutierrez

Cindy has helped me for about 3 years on Open Enrollment. She answers questions on target and gets back to you on any questions that may need additional research either the same or next day. Cindy has also assisted me as needed during the year with any questions I may have about the plan. I value her knowledge and patience and look forward to continue with Cindy and Navigate Medicare. Thank you.

  • Cheryl Hoover

Nyla Alcala has been my agent for several years now. She has saved me literally thousands of dollars helping me choose a plan that is best suited to me! Every year she calls without fail to go over my plan. I have referred everyone I know, friends, family. Actually anyone I know that can you her services. She has helped all of them save money and they are all extremely happy with her services!

  • Mike Bussey

Duane has been extremely helpful to me and my wife in understanding Medicare. He continues to follow up with us to keep us informed on any changed in Medicare. He is also very patient and helpful in filling out all of the forms and makes it very easy. My wife and I are very impressed with his service so far and he seems to be a trustworthy individual. Thank you Duane.

  • Vicki Price

I have had the pleasure of working with Salina for many years now. She is always very helpful and responds very quickly. I was working for a Drs. office for 6 years and I recommended her to all of our patients, and they were able to get on Medicare very easily, with help of Salina. She literally is the very best. she works hard for every person. I just love her.

  • Jane L Sanchez

Selina Weston is amazing! This isn’t just a job for her, she is passionate about each and every one of her clients in securing that they choose the best policy for their situation. It doesn’t end there, Selina continues the journey with each of her clients way after they have chosen a policy to answer any questions and help along the way.

  • George Booth

Nyla Alcala has been amazing. I couldn't be more pleased, with how much she's helped me with Medicare and supplemental insurance as well as Rx coverage. I was absolutely shocked when my Rx provider she suggested, covered a drug that would have cost me $1200+ a month. Most people couldn't afford it. Thanks again Nyla!

  • Shelly Bauer Smith

This company puts you at ease when making the transition to Medicare. They will educate you about the Medicare process free of charge and help you make an informed decision about what plan is right for you. They can also meet your other insurance needs. I would highly recommend them to my family and friends!

  • Michael Eppes

I have been working with my agent John Rather since turned 65. He listens to me and constantly finds the best plans for me every time. I will not work with anyone else because I know John will find the best plan for me. I trust him and that is why he is my 90 year old aunts agent too. I highly recommend him.

  • Wendy Fernandez

Nyla A. has been wonderful! She is always available to answer questions and concerns that my parents have with their insurance. She looks for the plans that are best suited for them and helps to save money since they are on a limited income. I really appreciate her knowledge, patience and expertise!!

  • Connie Hooper

Going on three years of Excellent service which has been a very gratifying experience in dealing with my agent, Nyla Alcala, she is a professional in every aspect of the word.She brings a plethora of skills to your company, Thank You, it’s means so much, I’m sure I speak for many of us Seniors!!!

  • John King

John Rather has been my agent for many years. I’ve made a number of referrals to family and friends and without exception everyone is delighted with his patience, responsiveness, and knowledge. He always explains to various plans and takes the time to walk us through. Keep up the good work, John.

  • Homer Escobar

Selina Weston had been my Medicare Agent for the past 4 years. She is very knowledgeable about the different policies and coverages and is able to tailor these coverages specifically to your needs. I have referred her to my friends and all are happy with her service. She is an excellent agent.

  • R bookoo

Nyla Alcala is the most thoughtful empathetic insurance agent I have ever had the opportunity to do business with. She researched and explained the best fit for my needs regarding Medicare. Navigate Insurance Group Inc. is lucky to have her on their team. World-class, topnotch agent!

  • Kenny Weston

So proud of my wife, Selina, for her dedication to look out for the best plan options for her clients. She always seems to have that rapport after her calls like they've been her friends for a lifetime. You will be in good hands if your are lucky enough to work with her.

  • Susan Lockamy

John is my hero when it comes to navigating my insurance plans. He always has my best interest at heart. He explains everything to me in a manner I can understand. I have 100% confidence in him! After meeting with him, I know I have been taken very well care of.

  • Christine Gonzalez

Selina Weston has been super helpful in working with me to choose the correct plan for my needs. She is very patient and very resourceful. I so much appreciate her help and knowledge. I can call on her at any time with a question or concerns. Selina rocks!

  • Yannett Mejia-Estrada

Working with Selina was such a relief. She went above and beyond to help my mother get what she needed. Until this day, she still continues to show she cares about my mother’s benefits. I know we can always count on her and trust her to do good by us.

  • Champaklal Patel

We did not know the real difference between supplement and advantage policies.Jojn explained us real good in making decisions in choosing the right plan.John did a great job in finding the right health and drug plan.He is great to work with.

  • Andrea Cabañas

Medicare can be so complicated but Selina explains it in very simple terms. She does an honest review and comparison of plans available to make sure we get the benefits that we need for our family. We’re so glad we have her as a resource.

  • Mike DePriester

My experience with Crystal was great and she seemed to know what people needed and wanted. She has answered quite a few questions and has helped me anytime. She got me a great deal on my supplement insurance. And drug insurance as well..

  • frances granado

The Navigate Insurance Group is a very great company to go with for all of your insurance needs. I would recommend that you talk with Nyla Alcala, she is a very good agent to talk to about anything that has to do with insurance needs.

  • Harold Posey

Selina has helped me greatly I had to sign my wife and myself up and I had no idea what to do she held my hand and returned all of my phone calls so the company is great and I wish to tell all my friends about Selina‘s awesome work

  • Linda Welton

My husband and I have used Selena for I believe almost 10 years! First for disability insurance through Medicare, and now, since we both turn 65! She has helped us through some difficult times and helped us select the right plan.

  • BobbyG

I give John @ Medigap 5 stars or more for all of the years of helping me to stay on track with the best medical insurance options available for me! I have been assisted by John for over 15 years! Thank you John and Medigap!

  • Jaunita Lopez

The person I spoke too, John Rather, was very professional, helpful, and kind. He always makes himself available. I highly recommend him to others, and would definitely refer other people to use this company.

  • Bill Coble

John Rather of Navigate Insurance Group .is the Ace of Aces. Getting enrolled was a breeze. Very helpful when some changes in coverage became necessary. Always willing to return calls and listen to questions.

  • LUCIA RODRIGUEZ

This is my 2nd year with Duane Robertson and I have had a very rewarding experience.He has helped me get the lowest price on prescription insurance for my area this year. Love his manners and knowledge.

  • Cheryl Goodngough

NYLA has helped figure out the things I needed to get the best coverage with my Medicare. She was a great help to my mom too. I recommend her to al my friends who are just getting started with Medicare.

  • therese george

This is to thank Selina Sanchez for always being there to help me out with any questions I have regarding my plan and benefits, and also for reaching out to me when I needed the most. Thank you Selina.

  • Dan Libiszewski

Duane Robertson has been a life saver to us in helping us make the right choices in our health care. It is a pleasure to work with him. He is most knowledgeable and professional in everything he does.

  • Don Reed

John is a great agent. He has helped my wife and I with our insurance needs for many years now. He takes the time to explain and find the right plan for our needs. Thanks John for the great service.

  • april thomason

Nyla is extremely helpful and has helped my friends with Medicare policies. Knowledgeable, experienced and thorough, highly recommend her to anyone needing help with multiple choices in Medicare.

  • Denise Cantu

I recommend Selina Weston if you are looking for someone who who is knowledgeable and will treat you like family. She goes above and beyond to get you the best coverage for your individual needs.

  • Ray Flores

Thank you John Rather for your honestly and integrity. We appreciate your insights & willingness to go the 'extra mile' to give us the information we need. I highly recommend Navigate Ins Group!

  • Erin Zuniga

Nyla has been such a great help with many of my dialysis patients. She is so responsive, kind and really wants the help select the best plan to meet each persons needs. I always recommend Nyla!

  • C B

Duane Robertson is awesome! We love the special and individual attention he gives for any and all questions. He is honest, well informed, and integrity is important to him. 5 stars for sure!

  • Hannah James

Working for this company has been a wonderful experience! I especially love talking to all sorts of people from all over the US! We give you the absolute best service. We Love what we do!

  • Danae F

It is such a joy being a part of this wonderful company. Every agent at Navigate cares deeply for their customers and works extraordinarily hard to make sure they get the best coverage.

  • Oralia Lara-Vargas

Selina Weston helped my husband obtain much better services and now she is helping me with mine. Even though I still have a few months to get started, she still assisted me. Love her!

  • Robert Dortch

Mr Scites is my agent and I've come to believe that he is invincible.I say that because he has responded positively every single time I've come to him with an issue. Robert Dortch

  • john rather

It is truly rewarding to be able to work at place that puts the needs of the customer first. I enjoy helping our clients find the best health insurance plan to cover their needs.

  • Priscillah Stone

I was sent to Nyla, by my late husband. Nyla is so helpful. She was so kind, about my loss. Her instruction for my medicare plan was immaculate. Nyla is a pleasure to work with!

  • Susan Newton

The information that John sent me was very helpful. He was very patient with me. I will be looking over all the information and try to figure out which suites me and my needs.

  • blanca vasquez

The agent Nyla was very patient with me. I had alot of questions. Her customer service was awesome! I recommended Nyla to all my friends when seeking Insurance etc.

  • Oscar R Escobar

Selina was very helpful, knowledgeable, and with super personality. She patient and will repeat the info as many times to clearly understand. Highly recommended

  • carrie poe

John Rather has been a great help not only to me but to my mom and dad. He always goes above and beyond when we need someone. He is the best!!!! Thank you John

  • Richard Hunt

Very friendly, knowledgeable, helpful and patient. Cindy Aguilar helps you understand different options, gives you the best to pick from and no rush whatsoever

  • Cheryl Collins

I had a wonderful experience dealing with Nyla to help me understand my options and the best plans for me. Thank you for your professionalism and knowledge!

  • Yolanda Escobar

Selina was wonderfully knowledgeable of my questions, was very patient while responding to my satisfaction. I will definitely recommend her to my friends.

  • Vanessa Vodak

Selina Weston is a great agent. She helped me to find a great plan. She also is always there to answer any questions I may have. Thank you Selina Weston

  • Buck Buckley

Good , Communication. Clearly described each Plan, Very knowledgeable. Would highly recommend . Look forward to the next business year. Thanks . Buck.

  • Steve Stroud

They are great! My contact is John Rather and I appreciate his knowledge, and attention to detail in assisting in this confusing arena. Thanks John!

  • Marco Velazquez

Selina is an amazing agent! She helps us out on our schedule. She's always very patient and knows her stuff. Recommend her to all our friends!

  • Paul Moreno

so glad my grandparents are taken care of, they really take a lot of time in explaining everything and totally care for them like family.

  • Trudy Rafelson

I worked w/ Sekena Weston who always goes the extra mile to answer questions, do research for what is not known & give oersonal attention

  • Jen Thompson

Selina Weston is extremely knowledgeable about the various plan options available to my 73 yr old mother & really does her homework!

  • Julia Watkins

Selena was professional, efficient and friendly. I appreciate her follow up. I have new insurance that has really saved me money!

  • Marilyn Darby

My Agent Kyrstal Holman is great keeping you updated with any changes and always willing to find better and affordable ways.

  • Mark Penwell

I trust Craig Scites as being honest, loyal and hard working. I couldn't imagine getting better service from another Agent.

  • Maria

Thank you Selina for all your help and research, to get me back on the plan. And for reaching out to me. Maria (TA).

  • kathy posey

Salina is great she has helped me with all of the things that I’ve had to do to get this taken care of …

  • Jonas Lineberger

Nyla Acala is fabulous with her clients, knowledgeable about Medicare and easy to work with. High recommend her.

  • Dennis Abbate

John at navigate. Insurance group Is do it a Awesome job And I really appreciate his concerns. Thank you john

  • Alan Samuels

Cindy is awesome, even when I forget she's always on top of things and makes sure I have the best policies.

  • April Adame

I'm glad Jeana works here. She explained what plans were offered in a clear and concise manner.

  • Ash Ramirez

Got recommended to this company by a close friend and I really am happy that i chose this.

  • Sam Martin

Blanca did a great job getting us set for 2024. Staying with Humana and M of omaha

  • Logan jones

We were able to find excellent help in finding my grad parents medical coverage!!

  • Christy Augustine

Nyla Alcala is amazing. So very knowledgeable and truly cares about her clients!

  • Emily Rather

Every year my grandparents trust Navigate Medigap with their health insurance!!

  • David Eason

Serina has been outstanding in timely providing terrific professional services!

  • Bianca Flores

John Rather is a great resource. So helpful and professional. Thank you, John!

  • Halah Shaheen & Michael J Young

Thank you Nyla for helping us. She is extremely helpful with all our Medicare

  • Virginia Flynn

Very professional, made everything so simple Would recommend to everyone

  • David Grant

Cindy you are awesome! Thank you for being so helpful year after year.

  • Michael Newborn

John Rather is my agent. He is awesome! Great customer service!

  • Trena Humphries

Ask for Selina, she can help with any questions you might have!

  • Bill Teemer

John Ratherert is amazing. Wouldn’t go any where else. A++++++

  • craig scites

This Company Rocks we have the best plans at the lowest price

  • Madonna Smith

Crystal Holman is my go to person, she a great agent

  • Robert Adair

Nyla is the best. Super helpful. Many thanks.

  • Tony Martin

Easy to talk to and explain everything

  • Ronald Waits

Great selina is the best

  • Daniel Strong

Good comp

  • Barbara Minter
  • Carlos Benavides
  • Lance Mercadel
  • Jeannie Mast

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