I highly recommend buying your flowers from Neil’s Flowers ! I ordered my flowers from a third party which turned out good for me as they had Neil flowers put my order together. The site l went to said it was a local family business, but they were a business from the US ! If you need to purchase flowers local ( Kingston) Give your money to your flower shops . I was very lucky that Neil's put together a beautiful arrangement for a family member. I didn’t realize I made money for a third party , the flower shop that puts the effort and time and delivery are the ones that deserve the money and credit ! I’m lucky it went to a business that cares for their business and their customers. I do believe it was the owner who explained everything to me Thanks for your time and patience. And thank you for making a beautiful arrangement. It’s was what I was expecting and you put it together going by a picture that wasn’t even do with your business. Thanks again

My mother sent me flowers for my birthday, or so she thought. They sent me a basket of potted tropical plants instead. When she called to complain that she had ordered a bouquet of flowers, they insisted she was wrong and refused to do anything about it. Now I have a potted plant that I will be giving away because it is toxic to my cats and I have nowhere to put it. Very disappointing. Update: Neil's was kind enough to call me as soon as they saw this review. They explained that the order was taken by another florist through the FTD network and wired to them, so the error was not their fault. They provided a copy of the order they received, as proof. Still disappointing, but I cannot fault them for just fulfilling an order they received and I did appreciate the follow-up. I guess the takeaway is not to use the FTD network, as it appears expensive and unreliable.

Last week my family sent an arrangement to a friend after the death of a loved one. When they arrived she sent me a picture and I was very disappointed in the condition and look of the flowers. Roses were starting to wilt and other flowers were starting to fall off the stems. In addition the colors used were not what was requested. This was a $154.00 arrangement. When I called I spoke with the staff member who put this arrangement together, she was argumentative, interrupted me, and actually asked if I wanted them to go and pick up the flowers. Not great customer service.

Hired for a wedding , flowers were beautiful however the arrangements for the bouquets were not correct , when contacted they told us to come back to Kingston from napanee and they would fix them. Not much of a solution last minute day of the wedding to spend two hours driving to get their mistake fixed on a 730$ flower order . Guess that’s not enough money for quality service Ultimately the only one who knows the arrangements were wrong are us. The event looked beautiful , just disappointed with the lack of responsibility Neil’s take for their work !

They took my credit card payment then emailed me to tell me there had been a problem: it took them two days to reply to me, on the day before delivery, to let me know there was no problem. On delivery day, they phoned to tell me the flowers would be delivered within an hour and I had to call them back over 2 hours later to discover that their driver had been delayed. I am presumably going to eventually receive these flowers, but I won't be ordering from Neil's again.

I've been going to Neil's Flowers for years and have not had an issue until now. Bought a dozen of red roses for my partner for Valentines day (2023-02-13) and they are already dying. They usually last much longer, at least 2-3 weeks. This should not be the case for the amount I was charged and paying more per stem of babies breath. I'm a little upset at this as it was not cheap but the quality is..

We live in California but have been using Neil's Flowers for years as they have the best arrangements in Kingston, but just today was the topper. We needed flowers today for Mom's birthday and even though they were closed, the proprietor agreed to drop off an arrangement today, same day - personally! Where on earth do you still get that kind of caring, personal service?

The employees at Neil's Flowers know what is means to be a florist and create arrangements that would take everyone's breath away. We've worked alongside Neil's on numerous occasions and every client is blown away at the pieces they create. They are always ready and open for any client that we send their way. Thank you and we're waiting for our next event together.

Customer service and delivery was a complete disappointment. A friend had surprised me by sending flowers on my birthday, and I was made to feel like an inconvenience. No voicemail was left regarding the arrangement, and the exchange on the phone (when we finally did communicate) was rude and inconsiderate. Not the best vibe for a celebration.

Paid almost $200 for flowers for my wife on valentines day, with delivery...dozen long stem roses with bouquet. Ordered both and had them put together. When delivered I was extremely disappointed!!! Could have bought what was delivered at any loblaws for $20. Would not recommend ordering from here, and definitely will not return my business

I was sent flowers and had the most wonderful experience with Neil’s. They called me several times (I was away from my phone) + texted to make sure I could arrange for a time that worked for me. Even though they closed at 5, they kindly delivered my flowers later that evening and they were gorgeous. Amazing service!

I visit Neil's Flowers every year. This year, I called them then sent an email with a list of the flowers that I wanted and went over to pick them up. Their flowers are always beautiful, but the friendly service, especially during a difficult time, was what prompted me to leave this review and recommend them.

The staff at Neil's know their flowers! I love sending flowers to family and friends from them, because you know they will always look amazing. They also grow their own plants in their greenhouse and have a gorgeous gift shop filled with unique items. Definitely worth a visit!

I have been a customer of Neil's Flowers Ltd for a long time. At every opportunity I recommend not only the high quality of their product, but also the service I've received. If you are looking for refreshingly friendly and always expert service, you will receive it here.

Beautiful plants and flowers. Florist inside with beautiful decor and gifts. Attached to a greenhouse that has a nice selection of plants for indoor and outdoor. I've been buying plants from here for years and they are all healthy and going strong.

My balcony planter was fabulous !!! Loved it. I am on a windy corner (is there anywhere in Kingston that isn’t windy?), and it survived beautifully! Looking forward to two more in the spring! Thank you Rick!

My wife mother in law and sister-in-law loved their mothers day flowers and everyone in the family has converted to buying flowers from Neil's they love them so much great job guys thank you for all you do

We were so happy we chose Neil's for the flowers at our loved one's funeral. They were able to fulfill the last-minute order and did just a beautiful job on the arrangement. Great customer service too!

Just received flower deliver from Neil's Flowers for my birthday. Beautiful fresh cut arrangement, delivered by friendly, smiling deliver person. Thanks for the smile in my day.

As they say 'Consider every order an obligation to give complete satisfaction' they really achieve it! The flowers are gorgeous and their service is fantastic! My appreciation.

So friendly and the small personal touches they do is just the little extra that separates this small independent flower shop from big box, making it worth the trip.

Very good service and fresh beautiful flowers. They've been doing this a long time and it shows with their superior attention to detail. Highly recommended.

The people that work at this shop are so incredibly kind, helpful and friendly. I was only in to grab a bouquet, but these lovely workers made my day.

The bouquets and flowers for my daughter's wedding were PERFECT!! Price was reasonable and they were delivered exactly as promised. Thank you!!!!

Neil"s Flowers is a great go-to for fresh flowers or plants. It's always enjoyable to stroll through their greenhouse and see what's growing!

Thank you for the excellent service. 2 beautiful outdoor baskets and delivery much sooner than expected. My daughter was very pleased

Sam and his wife are extremely kind and wholesome! Was able to bring home a beautiful bouquet of high quality, red roses. Thank you!

Superb customer service - Neil’s is committed to providing high quality arrangements and ensuring their clients are 100% satisfied.

This business has been operating forever it seems. Very helpful and friendly staff. Excellent quality greenhouse plants in season

My family and myself have visited this store forever. Lovely people working here, great selection and services.

Great selection of products. Friendly service. Convenient parking. Always enjoy stopping in to Neil's Flowers.

Beautiful and warm. I love going to Neil's in the late winter and early spring. It's like a tropical holiday.

The flowers for my daughter 's wedding were beautiful. Rick was so great to deal with. Thank you!

Beautifuly put together bouguet excellent delivery thank you for your excellent craftsmanship

Just sent flowers to our brother in laws funeral... absolutely stunning! Thank you so much.

They are very nice people and very courtesy to the customer I've never left their unhappy

Rude staff. Felt like I was bothering them by being there as a customer. Won't go again.

Great variety of annuals, reasonable prices! Nice atmosphere and friendly service.

Great service, very great people I will go there the next time I need flowers.

Great selection of annuals in the summer and floral arrangements year round!

I only buy bouquets from Neil's. Great, friendly and talented staff.

Beautiful flowers! Great selection of plants and gifts for the home.

Staff friendly and helpful.Very pleased with flower arrangement

Beautiful business with very knowledgeable and pleasant owners.

Great prices and selection. Super friendly professional staff.

Beautiful bouquet sent to my sister in the hospital. Thank you

Smelled good!! Helpful and understanding staff, good prices

Great service, friendly staff, still a good selection

Excellent service friendly staff eager to help

Great place! Always unique stuff

Great flowers. Super friendly

Great customer service always

Great place with local roots.

Lovely people to deal with.

Great service and flowers

Very busy but efficient

Helpful …

Great service

Viva plantes

Expensive