I bought a ticket to fly also bought insurance and covid 19 happens where I got abandoned abroad for 7 months without a phonecall or email as to what next to do, up to now they can't tell me what the insurance I took out is for, only I can't claim as they didn't tell me to extend my insurance to cover myself in a country I don't belong, the insurance also said I can't claim as I didn't check in online with virgin Atlantic although England was already on lockdown and all flight cancelled,and you couldn't even reach virgin customer service by phone unless you prepared to stay all day on the phone listening to automated music and also newmont themselves was not answering their calls straight away,you would be on newmont line holding for over half an hour or more waiting to get through to someone to remind them that you are abandoned abroad and not sure what to do and they have no advice either to tell you what to do,only to tell you they haven't got any update as to when virgin would start flying again but they not taking your mobile number to keep in touch if there's a change although you booked the flight with them , am not sure what anyone else has gone through with them,but covid 19 has affected us all in many different ways, and we are all worried and scared,some of us loss love ones, some of us are fortunate we are alive ,thanks to the mercy of God, but you can't tell me their behaviour is right, never me again with newmont, neither my close relatives,

Like many others my mum has been unable to get home because of the lockdown. When the airports finally opened we called to see if we could book her a ticket home. I was shocked to hear that you would be charging a £45 admin fee. My mum has been a loyal customer for many years. She has always booked her holidays through you and I find it very unfair that you would charge her anything at all to simply put her on another flight that she has already fully paid for. I feel that you are blatantly taking advantage of a pensioner who has no choice in the matter. The person we spoke to said it was to pay for his wages as he had not been furloughed. This is a situation a lot of us are in and it is neither fair nor appropriate. It is not the customers responsibility to pay staff wages. It’s not just the money but the principle as well.

Love you guys, Please, please, please advise customers of the poor service, delays and cancellations being offered by Inter Caribbean Airlines. If they have connections to make, warn them at booking. The more informed we are, we can make better choices or build some buffer time into our itinerary. My outward journey, inter Caribbean delayed 24hrs. Paid for an overnight stay myself in a local hotel, as we were left at the Airport quite late at night with little information. I'm on my return and sitting in the airport holding a 6hr delay so far. Luckily we decided to have a 2 day stopover so we are only missing restaurant bookings etc.

Having used Newmont a number of times in the past, I was left very disappointed by my most recent experience of them. Amongst other issues, a complaint was raised with them and essentially ignored for months and months by both Max and Lindsay. Max never responded at all! The eventual response I received from Lindsay did not deal with the complaint in full and was essentially more about trying to tie me into doing more business with them than a genuine acknowledgement of the issues faced. I will avoid using Newmont in the future wherever possible.

Absolutely poor customer service. Came to Antigua and unfortunate medical problems means we have to travel back home to England. Newmont have given us the complete runaround with changing our flights. Sent numerous emails to both the website and the email address given by the customer service representative and nothing gets done. They have told us multiple times that they would call back and they never do. We now feel stranded amidst my partner's medical difficulties. AVOID AT ALL COST AND BOOK DIRECTLY THROUGH AIRLINE KF POSSIBLE.

Newmont resigned from ABTA membership (P6785) in 2021, but they are still claiming to be members. They are purposely misleading their customers who, especially with regards to InterCaribbean Airlines: are being kicked off transfer flights; charged extra for luggage that has been paid for already when returning to the UK, and being charged for new flights and told that Newmont have not authorised their return tickets.

I took my mum to newmont to book a trip, the lady who served mum was patient amiable and friendly. It is a shame they don't have any offices closer as we had to travel to shepherds Bush and mum lives in East London. Newmont please reconsider locating offices closer to those who use your services regularly, South East London maybe

As a Travel Agent the staff are very helpful, very polite until they get your money and the booking has been made. They could improve on their customer service once they get your money in relation to making any changes to your booking. They make a number of promises which they are unable to keep, they could improve

The worst customer service ever. The staff are rude and not helpful. The staff need to be trained on how to conduct themselves professionally and also need customer and people skills training. Will be taking matters further and in future will book directly through the airline company.

It was OK but what I did not understand is that the interruption when your trying to speak to the agent face to face their phone continuously keeps ringing and they have to stop attending to you holding me back to answer phones that's what I didn't appreciate really sorry

Great service, Newmont travel managed to identify 4 seats at very low cost working to a very tight timescale for travel to Dominica Commonwealth. I will always use them for travel to the Caribbean,they are first class. Keep up the good work Newmont Travel!

The staff on the phone and in the office are excellent I have booked with newmont for many years however the manager in the branch in Dalston is arrogant ,rude and obnoxious and because of that I do not enter the shop I ONLY book over the phone .

I don't think they need customers, Because I went there to book tickets. When I said I wanted ticket her reaction YOU DON'T HAVE INTERNET YOU CAN BOOK ONLINE GOOGLE. Why have they open travel agency if they insisting you do it online.

I had to extend a flight, In a panic I called and the customer service gentleman helped in such a calm manner, calmed me and completed the task...no problems. Thanks to newmont travel again... always use them and will continue.....

The only place to purchase your flight well in advance and pay for it in the months before you travel, you save by booking an advance and you dont have to worry about the one-off,high costs of travelling.

Been getting my flights from these guys for years!...Was hilarious to watch the manager run out a customer that said she "didn't like him!"" This store is busy, but always entertaining!

Very poor customer service from a silly man today .. For all my years doing business with this agent , never experienced such unhelpful and and unsympathetic staff!v Very upset !

Max in Caribbean Hotels was very helpful and understanding with a issue I had. Max went out his way to help me with a flight booking. If I could give 10 stars for Max I would.

Iv ues newmont every time going to svg i called to find out about virgin straight flights and the lady i spoke to was quite rood and hung up on me before i had my information

Newmont Travel are always on point when it comes to travel. Love how they've improved their business for better customer experience. Keep up with all your good works.

Paid for a 1st class flight they take my money for a 1st class flight got to the airport to find out its premium economy unacceptable, robbery and false advertising

Staff is fantastic,I got one of the best deals for a hotel,the communication with the hotel was good on my behalf one of my best holidays ever thanks newmount .

Very good .customer service. Happy with the service. Will book with them again . Passed on details to family members . Excellent booking for next year.

I was able to check air fares prices, did not speak to anyone due to waiting time, and I have booked my holiday with them before.

Very friendly and professional service, made the booking procedure a very pleasant experience. Will definitely use them again.

staff are always accommodating to your needs. Mohammed and Jack are very helpful... always looking for the best deals/prices..

Do not book with them. Our flight was cancelled and they did not inform us. We’ve had no apology. Disgusting customer service.

I enjoy their excellent customer service Though I always stick to one clerk.. Cyril He is incredibly helpful, always smiling.

VERY SAFE TO TRAVEL WITH NEWMONT STAFFS NEEDS TO BE MORE FRIENDLY WITH CUSTOMERS IT HELPS ALOT TO BRING MORE CUSTOMERS IN..

Great service from Tricia from shepherd's bush branch,alway a pleasure do business with her ,she is credit to this company

Each time I call Newmont your in a Q for 20 to 35 mins and nobody apologies for the wait,I just find them so rude!!

Very helpful when I call up always get through to speak to someone very quickly and they are always polite

Fantastic customer service from Tricia and if shes not there I will deal with Trevor who's also ok.

Best deals for Caribbean and USA , advisors Trevor and Trish and Halena rom Shepherds Bush branch.

Very good customer service booked my ticket for my 60th next april good price yo Barbados.

Been waiting to speak on the phone almost an hour. Calling from Caribbean so not ideal!

Friendly, very helpful, quick and direct at finding what your looking for...many tanks

Quick easy booking made once seen customer service was on point an deposits from £25pp

My flight was cancelled was not informed and then i was charged 45 pounds to rebook

Helpful staff willing to go the extra mile to get you the right flight or holiday.

Helpful search and offer flight ,phone call answer prompt early morning best time.

You may tidy up the shop....to increase your high profile within our community.

Good customer service, the staff offer and look for the best prices for you..

Fed up trying to get an answer on phone or email due to cancelled flights

Very hard to get hold off via telephone but very professional and polite

Staff are great advise on dates and times to book is second to none

Allways happy with my flight bookings no complaints what's so ever

Patrica was a very helpful in getting our holiday at a good rate

Absolutely brilliant... helpful, friendly, efficient service...

Excellent customer service team.Warm and friendly atmosphere.

Wrong room given not answering my emails about compensation

Will wait an hour to ask where your missing tickets are.

Friendly helpful staff...shop needs an upgrade though!

Very good for low deposit holidays as little as £25pp

Always friendly, efficient, polite and knowledgeable.

Great customer service. Very helpful staff …

Very good customer service skills,clean environment.

Great Customer Service and very knowledgeable staff.

Excellent service,patient amd understanding staff.

Safe and secure booking . discounts are available.

They will try their best to find what you want.

Always book with these guys and always on point

They are very helpful and get amazing deals

Good advice look for the cheapest fare

The staff are friendly and efficient.

Staff always friendly and welcoming.

The staff were friendly and helpful

Happy with speed & cost of flights!

Quiet, friendly and very welcoming

Excellent service, polite staff.

Not good waiting an hour to talk

Professional and helpful staff.

Very helpful and friendly staff

It was great customer services

Staff are always very helpful

Great deals to the Caribbean

Very good customer services

Best travel agent ever!!!!

Thanks Romon great service

Called to find out prices

Very helpful travel agent

Did my booking with ease

They offer cheap tickets

No problem whatsoever..

Great kind very helpful

Very good and friendly

Getting very expensive

Good customer service

Awesome travel agent

Could not get answer

Experienced provider

Very friendly staff

My favorable agents

Great xommunication

…

Yeah man the best

Very informative

Frendly helpfull

Nice people's

Love Holiday.