Bought a used car from them, really was not a good experience. Salesperson Aymen, was nice and helpful. He was the only positive part of the purchase. On the pick up day up the car was not ready. Following day the car was delivered by the lovely salesperson. Once the car had arrived, my husband happened to open the bonnet and saw the engine oil spaying out from hot engine simply because mechanic forgot to put the cap on. I called straight away to the salesperson to organise tow truck to send the car back. Lucky, lost small amount of oil so there was no damage to the engine and got the car back next day. Then after 2week of having the car back, it stopped in a middle of busy intersection. Try to organise RACQ to tow back to the dealership, the lady on office was very rude, and told me that there is no warranty on my car. I explained It’s only been 2 weeks since purchase, not 3months or over 5000km (standard Qld warranty) and she said she can not take my car to fix under warranty. So I needed to tow the car to nearest mechanic. After confirming about the warranty , explained what had happened with the car and the bad experience with the call receiver lady to the salesperson, he spoke to the service team and organised towing the car to the dealer and also organised a car to use while fixing our car. All Thanks to the salesperson Aymen, he was so nice and helpful, being middle man between me and the service team. Still it was very stressful and bad experience. It took 2months for the car part to arrive and fix it. Once the car was fixed and back to our house, inside of our car there were some paper works for other car as well as set of keys for other vehicle. Seriously don’t they check anything before handing the car over to customers?? Like keys to other cars ? Paperwork? And engine oil cap ?? Never again !!!!

I bought a new Suzuki Vitara and it has had serious locking issues. It flattened the battery which would not hold a charge. I had to use my own RACQ cover to have it trucked to Redcliff. Really unhappy with the customer service on this. The radio is faulty and comes on after being turned off. Then I have no voice directions on maps. All in all a very stressful experience and the worst customer service I have ever had in buying a new car. I would like to return it for a full refund as it is not fit for purpose. Martin the sales manager tried to resolve it but he was blocked. Still no joy. Back for its 4th visit now. Locks not working properly still. Radio faulty with volume control not working intermittently. Seat belt plug doesn’t want to accept the anchor. Car was started without the key anywhere near it! They still say they can fix this lemon. So stressful back and forth to Redcliff Suzuki.

Alex and the team at Norris RAM are wonderful to deal with. They are very accommodating whenever possible, always positive and courteous and always do a thorough job. Great people Great product (Ram Box Limited 2022) Great service I am a car enthusiast and have dealt with many Qld car dealerships over 30 years and can honestly say that Norris Ram is by far the most professional, knowledgeable and honest business to deal with. So pleased to have found these guys at Norris Ram. Certainly impressed by all aspects of sales and service. Well Done Norris Ram team and Thankyou for making me feel like a valued customer not a rushed number. Cheers Alistair and Dimity Davies

I recently had an issue with my car which my regular garage recommended that I take directly to VW for them to diagnose and fix. The team at Norris Motor Group were very helpful, they were able to diagnose and repair the issue for me. Ashlee from the service desk in particular was a standout customer service star, she went above and beyond to assist and was always friendly and supportive in helping me get the issue resolved. My only issue with the garage was that it was difficult to get hold of them on the phone, however I’m sure that speaks to how busy the team are!

This dealership in Nundah was very pleasant to deal with from start to finish. Jarred was very welcoming and made us feel at home during the whole process of acquiring a car; Trent was also very informative and professional. Jarred went above and beyond, being proactive in viewing our desired trade-in car and proactively moving forward with discussions re a trade-in, such as value etc amongst other things. Would happily recommend anyone to this dealership, especially Jarred! Keep up the smile, enthusiasm and charisma, you’ll make a lot of other clients happy!

We could not have been happier with our experience at Norris Motor Group at Kedron. Craig was very helpful and not pushy at all. He gave good advice about the sale of our previous vehicle and honest information about the vehicle we ended up purchasing. The vehicle was kept safe while we organised finishing the deal and was delivered after meticulous detailing. Purchasing a used car can be a daunting experience, but we felt very much at ease. A great experience all round. Thanks Craig

Thank you to the team at Nundah. Jarred Hicks was great just arrived in Brisbane needed a car that week to drive 5 hours for work. Absolutely pleasure to deal with hassle free, car was ready to go, drove like a dream. I needed a new part a month later for my back seat. No hesitation at getting it fixed and paid for. I would recommend any Kiwi coming to Australia to go see the team at Norris Motor Group in Nundah, they will definitely look after you. Thanks

Customer service in the service department is simply not there. I had left messages on multiple occasions for repairs & servicing over a 12 month period. Never received a callback. I had to constantly call until someone answered. I sent multiple emails as well and it took months for a reply. It took me 12months nearly to the date after a service to get a problem fixed on my vehicle. Would not recommend at all. I am done with Metro Hyundai Norris Group.

Recently took my car in for its 3000km service. The customer service provided by the entire Service Department was outstanding. On arrival an inspection was done on the outside of the car to determine if any scratches/dents were present before the car was left with them. Upon departure I was accompanied back to my car to discuss the scope of works and sent off with a smile. Would definitely recommend the Service Department!!!

Service was completed while I waited. Lounge was comfortable enough with tea available. My car was not washed because I was “waiting onsite” I’m not completely happy with the explanations regarding the fact that Siri no longer works (this is frustrating) & I cannot get any GPS. The cost remains the same as last year which is great news

I highly recommend Aussie Auto at Lawnton. Sean and the crew did everything possible to ensure my car was repaired quickly and efficiently. The bill for repairs was a very pleasant surprise. I am very pleased that I have found these guys. It is a huge relief to find a reputable, reliable, honest (likeable :) auto mechanic.

Used car warranty really helps a lot if you purchase a car from NMG. They will make sure you are covered if condition applied. Really happy with customer service advisor Sarah who provide excellent assistance. Despite had awful experience in sales end. I will still consider and suggest NMG if family or friend need a car.

Returning to Norris Used Cars for a second car purchase with Elliot was yet again an outstanding experience. His efficiency is remarkable – in less than an hour, I test drove and drove off with my new car. Elliot's professionalism and ease of process make car buying a breeze. Huge thanks for another 11/10 experience!

The worst experience picking up new MG from this group. Absolutely no response to fix problems. Do not recommend them at all... Well I got a response to my review that said call our customer care team...that was also no help as I was on hold for an hour and nobody picked up the phone...how do I leave a 0 star rating

Bought my first ever car in Australia from them, very smooth process. Elliot was the guy who was helping me from start to finish and he was very helpful with making everything as easy as possible to understand as well. 10/10 service. If you see a car there you like do not hesitate to go check it out.

I recently just bought my brand new outlander from Logan at Redcliffe Mitsubishi, and my experience was positive in every way. Logan was always polite and professional and helpful in creating my perfect car. He was very knowledgeable and made my whole process of buying my car very enjoyable.

The LDV Service Team at Norris Motor Group Geebung were awesome. Efficient, timely and when above and beyond cleaning the vehicle in areas that I had not yet got too.... hahaha. Many Thanks Team. If the car is back in or near Brisbane for future services - You will be the first choice.

Alexandra was amazing, she took our call seriously and treated us professionally from the get go. The experience of buying a reliable and beautiful vehicle from a salesperson who knows the business is effortless, when dealing with Alexandra at Norris Motor Group. We love our new Bluey!

Always have a respectful and straight forward experience with Norris. The text message reminders are great, staff are exceptional, practical and useful to get a hire car when my car is serviced. Although I salary sacrifice the services are affordable otherwise. Knowledgeable staff.

Logan was excellent to deal with. There was no games or silly business. We needed to take ownership of the car before June 30 and he made sure that happened with all the extras we wanted on the car. I would highly recommend him and will definitely buy another car through him

Brilliant dealership! They did everything to help me get into my new i30. Jake Mellors was amazing, going above and beyond to help me. I highly recommend him if you are looking for a new Hyundai. This is my second car from them, I won't go anywhere else in future.

Fantastic service from the show room staff and the service centre. Hamish provided efficient installation of rust proofing and tinting package. Zhane was very professional to deal with, and his follow up was great! Highly recommend this RAM dealership.

I found my experience with Nundah Isuzu to be really good. Brett the salesman was friendly and very knowledgeable about the DMax we purchased. If you are looking at purchasing an Isuzu I would recommend to drop in and speak to Brett at Nundah Isuzu.

Great customer service from everyone at Norris Motor Group. Highly recommend Mitchell as he made the whole process easy! Mel and Jesse were also so helpful. We love our new MG4 and recommend NMG if you’re looking for excellent service with a smile!

My experience with Norris Motor Group was fantastic. I purchased my dream car. Jacob was very helpful and accommodating, even going out of his way to deliver it, making this big purchase seemless. I highly recommend Jacob and Norris Motor Group.

Great experience, I was in contact with Trent weeks before I arrived in Australia. He answered any question I had. We picked up the car the day after we arrived back in Australia with no issues. Car is running great. Would highly recommend.

The sales service I received from Marius was simply excellent - he provided all the information I needed and and seemed genuinely interested in ensuring I was going to be a satisfied customer, without ever putting me under any pressure to

my experience was one to remember, all the team members were so welcoming and make myself and my family left happy and grateful for great service. without the team that supported me i wouldn’t have gotten finance for my very first car.

Wondering how many customers get told that their battery is stuffed? Mine was 5 weeks old. When I followed up about it when I picked up the car, ol mate changed subject 3 times. Won’t use these again. Expect scams from telemarketers,

Love my new car, everyone was so helpful during the process, I was even shown an app to track its journey on the ship to Brisbane Definitely happy to recommend the Norris dealership and will buy from them again… …

Put the car in for a service and the experience was unbelievable. From the check in to the final pick up the service was excellent. The staff went over and above to address my needs. Will definitely keep going there.

Was a very pleasant experience with the Trade In off my car and the purchase off a small car. Scott Lucy and Alexander were very helpful during the whole process and made everything so stress free. Thank you guys.

Purchased a car for our son. Easy to deal with, responsive and a seamless transaction. Would highly recommend NMG for your car purchase. Thanks to Trent for making it all so easy. We’re super happy with the car.

Cannot thank Alexandra, Scott and the team for all their help purchasing my new car! I love it so much and the process was so smooth! A lot better than when I purchased new from across the street!

The service and communication from Norris Motor group was very professional and friendly. My Ram was repaired faster than i expected to be. I will definitely be using Norris in the future.

My daughter brought a car here. It was such an awesome deal and is in perfect condition. She's had it about a month and is loving her freedom. Thank you Norris Motor Group Nundah!!

A fantastic experience dealing with the staff. Purchased my new car without any stress. Nathan made the new car journey very easy.

Alex was great and communicated great during my service and warranty fixes. I wouldn’t hesitate to go back - 10/10!

Hi App I purchased 2023 new Hyundai Palisade from Norice Motor Group in Numdah With Lucky ( Sales person).

Was great very help full even when I had an issue with the car would recommend them