Had a great experience with Taylor and the sales manager at this location. Although I did not move forward with something here, they were very helpful, kind and genuine. Reached out to see how my search was going, with no pressure. Thank you for your excellent customer service. Hard to come by most days!

Great service, rolled in at the end of the day with a busted serpentine belt. Because they have an on duty mobile service mechanic who happened to be at the shop he was able to diagnose, check and fix the problem immediately and I was on the road in an hour. Brilliantly customer service focussed.

Brutal. Will never shop here again. Arrogant. Rude. Switched and baited us on a new vehicle. They never return calls. When they do it seems like their time is being taken up. Customer service is zero. The service department treats you like garbage. Honestly I hope this place goes bankrupt soon.

The sales consultant Graham, sales manager Chris, and financial manager Deanne are outstanding to deal with. They are amazing at their jobs, very helpful! I appreciate for their patient, kindness, and honest. I had a perfect experience of purchasing my explorer at-line at Northstar.

In trying times the Northstar Ford Team delivered an awesome new vehicle with professionalism and fun! It took a year & a half from date of order but from Sales, Finance, PDI Department ~ the people that made my Bronco look fab & Delivery Coordinator ~ thank you!

Marcus and Matt did a great job at selling me a beautiful Ford Explorer ST the service is excellent and pleasant Big 5 stars to both of them they worked hard to get me that Explorer st loving it and so great full I traded in my infinity

I bought a Ford Fusion 2014 from this dealership for $10,000 in April 2023. I was only in Canada temporarily and hence was looking to sell the car before moving out of the country. I took the car back to them in December 2023 (just 8 months

Even though my review on purchase of my vehicle remain same and I had a different experience today at service, that is why I am changing my review as poor.. This only on service.Very arrogant service cordinator staff, Brittany.. There is no

It's a good dealership with great staff. I've never had a bad experience there. The prices are decent, and they treat you with respect, as long as you're willing to show it in return. You really can't ask for much more than that. I have had

I recently purchased my 2021 Ford Bronco through this dealership. An absolute dream of an experience through the whole process from build dates to flying to Calgary and picking up. Bill, especially, was quick to communicate any updates, and

Brought my 2018 F 150 for basic maintenance and I have a maintenance package that I pay for every month and fortunately covered my rear brake and rotor replacement, but of course they have to find something. Service guy said I had a leak in

Did not have a good experience at this dealership. Purchased a Mach-E electric in 2022, missing a chip in it due to the chip shortage. The dealership is deflecting onto Ford, and Ford is deflecting onto the dealership. They originally told

We received excellent customer service purchasing our preowned escape. While debating between purchasing new or preowned, Nicole, from the Northstar Ford team, took the time to explain the options between the two thoroughly. Once we landed

The service we've received from North Star Ford Calgary has been top shelf. We had an unfortunate, tiny bit of corrosion at the leading edge of the hood on our 2019 Explorer and North Star had a new hood installed, painted and new 3M film

Was in for service recently, not great, didn't do much, but sure did bill me. They changed the oil and ran diagnostics to tell me what was wrong with the car. It only has 50,000 km on it and they charged me $600 in diagnostic fees, did no

Absolutely horrific customer service. They repaired my car without insurance approval and held it for months and months and months unless I paid up front. (For their negligence) Called probably a hundred times and talked to management and

Service depart is shady. Have the pre paid package and explained it felt like I had a rubbing noise when slowing down which has been an IWE issue on my past trucks, they said no problem. Go to pick up my Ford and I have a $300 bill to pay

100335kms....2019 ford escape check engine light came on 150 kms after warranty expired...was told sorry your no longer fords issue..but if you'd like we can set up an appointment for a 300 dollar diagnostic , to tell you that there is a

Nicole from sales went beyond the extra mile for me knowing how frustrated I was with my search for a new (used) vehicle. She was responding to numerous texts on her personal time and didn't give up on me finally finding me my first Ford

I had an absolutely horrible experience with this dealership yesterday. Their salesperson, Ahmed, lied to me after taking my credit card details for a deposit on a used Mach E GT I wanted to buy from this dealer. I found it online early

**Update** The service manager returned my call and has so far worked through all of my concerns with me and has done a great job. Enough of a job that I am returning for some more service. From 1 star up to 3 star. I will update review

I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position.

Brought my 2016 Ford Explorer into their shop after the engine blew. They diagnosed the situation and quoted me $22,000. A new engine, turbos, and catalytic converters as well as a few other small parts. It was obviously a very shocking

Excellent sales team. I can't complain about my experience in North Star. Nicole showed me the best options for my needs and budget and were transparent about the cars features, ups and downs, and I'm sure we made a great choice. Deanne

Took my car in to be serviced and have a recall done. While it was there they found a cooler transmission line leaking so I will go back and order the parts. They also recommended an oil change but I explained Jiffy lube had done an oil

Garbage service. Do not ever take your vehicle here. February I was promised it completed in about 1 week. It is now July and I just got it back with multiple promises of it being returned "Within a week." They also "lost" my insurance

My experience with Northstar Food has unfortunately left much to be desired. The overall hospitality, service, and sales fell short of expectations. Every interaction with Liane had consistently disappointed me. Her customer support is

I booked my car in for an oil change and asked the scheduler to make sure that they have the oil and filter in stock as my car is not your typical car you see in the shop all the time. Sure, I will make a note, she said. Fast forward a

Excellent experience from ordering the vehicle to taking delivery. The sales and delivery agents could not have been more polite, knowledgeable, helpful and reliable. Their communication is particularly well done and very responsive. I

I went with North Star Ford in Crowfoot to get a new vehicle, and I worked with Bill (and Scott) to get a used 2019 Ford Edge SEL, as well as trade in my old 2010 Ford Edge SEL. Bill and Scott were both fantastic in helping me out with

Wonderful sales experience with Ian and financing experience with Janine. Never bought new before, or custom, but they walked me through it and were very transparent with my options, best finance options, and were entirely prepared and

I'm not a customer but I am a former employee. My experience working here over a decade ago, still haunt me to this day with terrible memories. As a very young woman, this was one of my first jobs in the working world. The treatment I

I want to express my appreciation for the exceptional service provided by Daniel Tait, Janine Griffiths, and Felipe at Northstar Ford during my Ford F-150 Lightning purchase. Their communication, knowledge, and professionalism were

I had a very negative experience in this dealership today. I tried to buy a car and I realized the sales person who told me he has 22 years of experience and a manager in the dealership to be not transparent at all. I was extremely

I thought dealers are better than private but they're worse. My instructor once told me that "a picture is express more than a thousand words" I found my car still dirty after they said they cleaned up for the second time

Recently picked up a F150 from the team at Northstar Ford. Graham and Ziad took great care of me and got me into the truck i wanted at a good price! Overall great experience. 10/10 would shop here again.

Ahmed was courteous, knowledgeable and seemed eager to answer all my questions and address any concerns that I had. Felipe was awesome at delivery of my new truck. Thank you North Star Ford.

I feel like they need to bring in someone to work on making their service department more efficient. Their service department doesn't seem to be able to handle the volume of customers.

Smooth and stress free process. Taylor, Chris, Deanne and Felipe did an excellent job. Great service from the start up to the end that i got my truck. They all are

I have no experience yet with service here but as far as sales go, I can’t express enough good things about everyone I dealt with here in the process.

Top shelf. Nicole in sales is the bomb! Deanne in Finance is the best! Only been to service one or twice but it was fast , efficient and uneventful.

Sammy goes the extra mile to make sure his customers are well informed. He was awesome to deal with. Highly recommend Northstar Ford Cochrane!!

This has to be the worst car purchase I've ever experienced. I bought a 2019 Mustang GT Premium. It's supposed to be new but there's numerous

I am done bringing my vehicle to this shop for service. About 6 months ago I went in to have a diesel fuel filter replaced. After the

I am not one to ever leave reviews, but I would like to just let people know what I dealt with from there parts department.

This was the most abysmal car purchase of my life. If dealt with a few dealerships in my life, this was by far the worst.

We had been looking for a bronco for the last few months. I’d been emailing asking around all over Calgary and Edmonton.

I bought a car from these people in 2017. The salesperson lied to me about several features that weren't present.

Please please if you Care about your money and peace of mind DO NOT purchase here.

Hospitality: 5/5 Transparency: 6/5 Condition of used vehicle: 5/5