Please stay as far away from this place as possible. We buried girlfriends father there in January 2023 in a pre-purchased crypt and they didn't have the chairs and canopy set up so we had to stand for the ceremony. Adolfo Zamudio who claims to be the manager blamed the mortuary representative. During the grave site service the staff were joking and talking out loud totally disrespecting our family and the service so the mortuary director had to shush them and tell them to be quiet and step around the corner all the time the deacon was speaking. We were very clear to make sure the words “I did it my way” was installed on girlfriends father’s crypt. We even returned to the office to confirm this but when we went there April 2, 2023 they installed “I did my way”. Now we have to wait weeks before it’s corrected. On April 1, 2023 tragedy strikes again when girlfriends brother passed away so after making all the arraignments except for the cemetery we returned to Oakwood Memorial Park on April 13, 2023 so we could bury girlfriends brother with her mother and father. Adolfo knew exactly who we were the second we walked in the door and as soon as I told him her brother passed away Adolfo Zamudio walks over and says we’ll never bury my brother anywhere close to her parents. He immediately quotes $15K for a ground plot plus $2,500.00 labor or $10.5K for a crypt and additional $2,500.00 labor again, nowhere near her father and mother and never even mentions headstones or markers. Adolfo was talking loud and smiling all the time as though he found humor in our grief. Then he grabs these maps and price lists, circles the highest prices and suggests we go to Glen Haven & Sholom Memorial Park where it would be “Two thirds less”. Adolfo Zamudio is an unsympathetic subhuman being with absolutely no compassion. He should not be working in any position where he’s allowed to come in contact with customers.

Overall, I have no complaints. The cemetery is clean, well kept, quiet and semi-secluded in the mountains in Chatsworth, CA. My aunt was buried there in 1965, at only one day old, in what is known as the "baby (or infant) section," my mom was interned in the original mausoleum in 1989 and my aunt was interned next to my mother in 2000. My only complaint is with the lack of care and attention to my aunt's headstone from 1965 (as well as some others in that area). The issue here is this is at one of the lowest points in the park. So the law of gravity tells us the water is going down to the lowest point. Ya with me? Okay, so the problem is that when the water sits and sits it creates a soggy, muddy mess, causing the problem; the headstones sink. Every time I go home I obviously to go visit the family and friends I have there. I ALWAYS check on my aunt and her headstone. I'd say it's typically a 50/50 shot that I'm going to have to go into the office, file a complaint, have the headstone dug up and reset; then since I'm out of state, send a friend to go check a month or so later. I will say... No matter how many times I've gone in about this issue, they are always super nice about it, very apologetic and don't drag their feet getting it taken care of. I have yet to chose my own cemetery. I realize I'm only 35 and hopefully have some time, but I'm also one of those strange folks who enjoys planning my own funeral/services/memorial. The majority of it's been decided, mapped out and put into my will the last part is picking my cemetery, deciding on a niche, choosing the style of my name plate and paying for it. I will say that Oakwood is in my top three.

Let me start out by saying the grounds are STUNNING. That is about the only good thing I can say. My grandparents are here, and I recently placed my mom here as well. Originally the price was going to be $700, but by the end of it, we paid over 5x that. They knew that it was a family area, and that we couldn't go anywhere else. Not only did they NEVER say they were sorry for our loss, they were also extremely rude and aggressive. There isn't enough room to list out everything traumatic they did, but I will start off by saying they had a huge problem with us taking a small amount of ashes, and threw a zip-lock bag at us, and dropped her remains (open) on the counter saying we could handle it ourselves (it was the first time I had seen my mom after the funeral, so seeing her urn was hard enough, much less seeing her ASHES OPEN). Next they were not sensitive about her urn transfer and were pounding and making so much noise, all while not trying to console us at all. Then as another added bonus, when it came to her placement service, no one was to be found. When we did find two (sweet) boys, they didn't speak English. They drove a golf cart up to her spot (scraped a few of the lower spots) and jumped on top like it was a ladder and placed her in the wall. The whole thing now is almost laughable, because I can't understand how a business that is caring for people in their worst moments can be so cruel, and take advantage of grieving families. If it weren't for the beautiful grounds and my grandparent being placed there, we would have left in a hurry. If you want compassion and care, this is NOT the place to go.

Horrible. I called to ask about obtaining copies of the documents I had signed when I purchased my husband's plot as well as mine. The individual I spoke with was incredibly evasive about giving me any information and kept repeating that all they could provide me with was a copy of an index card which is all they keep on file. After repeating my request to this person all he would give me was the same answer. He was quite rude and absolutely showed no respect or compassion. I couldn't believe his attitude and after a while he finally gave me the information of where I could call to obtain the copies I was requesting. All he originally needed to say, (if he had any costumer service training or compassion), was to direct me to the funeral home that keeps copies of this information. Why was it so difficult to get this information to me is completely beyond my comprehension. The person answering the phone should be removed from this position. People who are distraught over loosing their loved one's should not be treated with so much disrespect and callousness.

Pretty much what other reviews have said are true. It is a stunning location; a very historic area with a positive energy around. If your loved one cared about animals and nature, there are all kinds of animals nearby. Horses, dogs, cats, and even peacocks live in the homes and ranches nearby. Birds of various kinds and other wildlife live in the hills. Movie and tv show cowboys filmed all over this area. Native Americans lived nearby. Movie stars & dancers like Fred Astaire and Ginger Rogers ate buried here. Unfortunately, the office staff seems terrible. Rude. Uncaring. Insensitive. And their rules are too strict as to decorating and as to not allowing pets. Also only flat markers are allowed, which is a shame. I hope the staff and the rules change soon. If you feel the same, please complain or send letters to the owners.

They do a great job. Dad is there since 1992 and sister since 2000 up by the church. If you are there at closing, they politely drive by and give you a heads up and wait for you if you need extra time. If markers need adjusting or if flower vase needs replacement, you just let them know in the office and they take care of it, or just flag down one of the grounds crew and they will try to fix it immediately. Very nice guys! Holidays are beautiful and very moving. Lush and green all year round. They also do a great job replacing damaged or downed trees (especially some of the wind blown pines). What can you say, it's a very old and beautiful place with a lot of history, especially when you take time to pay respects to those in the older sections which I do from time to time.

We buried my mom this past January. The customer service was horrendous, especially how Luiz treated my dad. No grace for the greiving family. Outside of yelling at my aunts when trying to purchase plots... They buried my mom in the wrong spot (we clarified strongly beforehand, made them write it down on notes they still have) and they made my dad pay to fix it anyways. When I found out, I contacted the staff, they gave it to Luiz, and she hung up on me when I asked why we had to pay for their mistake. They took advantage of a greiving widower.

Truly the most beautiful place to visit your loved one. Rolling green hills and lots of trees is my fav part. I visit my daughter here 2-3 times a week. I spend a lot of time and have met so many families visiting their loved ones. Once the initial hart break of loosing someone is over its a wonderful place to picknic and relax in a park like setting. Many people come with blankets or chairs to sit on and stay hours just feeling closest to the ine they lost. I recomend this cemetary very highly.

This is a beautiful resting place, unfortunately every time I go I see a lot of broken plaques, where employees tractors tracks go over and over on them. Worse part is they don't care, even if you pointed out. This is so wrong, I never seen employees like these not even care that they are destroying the resting place of someone who is so loved and missed :( So sad.. I will add that the people in the office are really nice and understanding, but the outside employees are awful!!!

I have had nothing but professional, kind, compassionate service from the minute I came to Oakwood to bury my daughter. I was taken care of right away by RICHARD and he continues to check up on everything 7 months later. The entire staff are so kind from the office personnel to the maintenance. Very personal, compassionate and friendly. I couldn't have asked for better service. Beautiful grounds and peaceful atmosphere. This is where I come to find some peace.

. Unfortunately the people that cut the grass need to learn how to cut the grass. They leave the headstones full of dirt from cutting the grass. They cut around the headstones so uneven with no shape ,whoever is cutting the grass definitely needs some more training. They throw your flowers even if they are good . I get it they need to cut the grass, but they at least should pick up there mess. I am putting a review because it's not the first time it happens.

It’s a beautiful spot, with the trees and surrounding hills, and appears to be very well maintained. BUT, making contact with a live person, either in the office or flower shop is impossible. I was there recently (7/19/20) trying to locate several family member gravesites that go back to the late ‘40’s and early ‘50’s. No one around to help. This was following several previous phone messages and emails. Their customer service needs serious improvement.

Very disappointed on the way they up keep oakwood memorial. My dad and grandparents are buried there. I don't know of they sold the place but when I was younger and very nice. Now area of the lawn is dead I see cracks headstones. They used have a upnto date website but not now. I to want to put out Christmas flowers but it sounds like they will throw them away the next day. So disappointed in this place.

We were shocked by the horrible attitudes of the staff in the office of this cemetery. The staff they have there should not be allowed to talk to people who have lost loved ones and are in mourning. The staff clearly show that they simply don't care about anything and will turn you away from this cemetery forever. We had never seen any cemetery with staff to this level of unprofessionalism.

Both my parents and several friends are there. It is always pleasantly quiet and always clean. Sometimes I go by after a long day just to be alone and collect my thoughts. It is the kind of place my father would have loved. No street traffic, squirrels run the park regularly, plenty of well maintained landscaping and there are ducks the also wonder the grounds.

Adolfo was polite and kind when I called for help with my late husband's vase on his grave .However the office manager Ruiz screamed at me when I called to ask for help when I arrived with flowers. To yell at a grieving widow asking for help, shame on you! These times are hard enough, try a little kindness. I wish I could take my business elsewhere!

This cemetery is horrible- they don't allow any Easter decorations- how sad- other cemeteries do allow it - and the person on the phone answering the phone is extremely rude no professionalism at all. Definitely will not be looking to buried another loved one there ever!

Threw away our decorations in mid November. No signs posted about date restrictions; website is laughably outdated, and said nothing about dates either. Manager didn't care. $150 of high quality decorations, gone forever. Take your business ANYWHERE else.

I unfortunately buried my daughter here years ago and throughout the years everything has been great. Any time I visit the grounds are clean and the headstones are in decent condition. The only negative comment I have is I wish they had

I called to get some information about 3 lots we planned to buy the agent was so rude I couldn’t even believe the way he talked to me and my husband and at the end he hung up on us how could people put there loved ones in such care

My father and brother are buried here. Beautiful grounds, always well maintained. Great service from the office staff especially Adolfo. Thank you for going above and beyond your duties, my entire family and I appreciate you sir.

When I looked up Oakwood Memorial Park and clicked website it takes me to Oakwood Memorial Park Joan's Flower Shop there is no information for the Memorial Park on this site. How could there not be a website for Oakwood

In 2005 my mom die. And following my dad on 2006. and i know they r in heaven and wathing us from above. peaceful place and not that much traffic. I mis my parents so much i love u guys. …

I have many loved ones buried in Oakwood Cemetery and have been visiting regularly for 35 years. They do a great job of maintaining the grounds and are always very willing to help in any way necessary.

My Grandfather, Grandmother, Tio's and Tia's, are all buried here. I have never had disrespect from anyone here. I love grounds, but hate the fact that people steel the vases. This place is beautiful!

I was visiting the grave of a friend, trying to have a peaceful moment, but a security guard kept staring at me. I don't know what the heck his problem is.. They need to be respectful of mourners.

Why is it so difficult to reach anyone on the phone? I'm calling within hours of operation and never on meal time hours. The owners need to look into the staff they have running the establishment.

Beautiful and peaceful resting place for loved ones. I especially love the little chapel on the hill near where my grandparents rest. Miss them very much and know they love being there.

Came on Valentines day, Feb 14 2023 5 minutes late. Was not spared a minute to make a prayer for my love one. Hours are horrible. Place is bound to catch a case eventually.

Oakwood is the Bomb Cemetery, I worked in the Valley for a few yrs at a funeral home (The Best in th I've ever seen. e Valley) it's one of the most beautiful ceneterir

A beautiful cemetery with a wonderful staff. Crawford Mortuary was able to help me during the most difficult of times with my Mother and Brother and their passing.

Why take away My Christmas present to my daughter? I am so depressed. But more angry. And not done yet. Really a disgrace to our loved ones. More to my girl.

The staff here at Oakwood were kind and went above and beyond to be helpful.. walking my sister and myself to the chapel . Thank you.. thank you

We have about a dozen family members buried here and no problems at all, except maybe people stealing the vases-not a cemetery problem.

Beautiful and peaceful ! The grounds keepers were very accommodating. Thank you for your care and maintaining the landscape so nicely.

Answer the phone! I have tried for MONTHS during the "open hours" to reach them. No email and website has no info or links.

It's okay but you got to watch where you step on because of markers are too low you might fall I walk with a cane

I have friends buried at this cemetery & it has always been well kept & feels peaceful to me when I visit.

The office staff is very rude, unsympathetic, uncaring and should never be working in a job such as this.

Beautiful place but terrible customer service! It does not hurt a business such this to show kindness.

Flower shop is well stocked. Grounds are well maintained and very peaceful.

My dad's final resting place... Oakwood is a well maintained cozy place.

Very unhelpful. Very unkind. You're better off a mission hills mortuary

Such a wonderful, peaceful and well maintained final resting place.

I miss my parents ,only place on earth I can get close to them.

My son is there... near where we used to hike. A lovely spot.

Always well maintained and a pleasant place to visit.

Prettiest cemetery in the San Fernando valley!!

Love the cemetery Very nice and clean

It was phenomenal!