I absolutely hate this office depot. Not the store but the service it provides, especially in the copy center! These employees won't acknowledge you at all if they are working with other customers. They won't even look at you, once they do, they ALL have attitude and aren't very knowledgeable with the equipment. I have to print A lot for a living, so I go there ONLY because they allow you to use their computer without charge, so you'd think that would make their job easier , but WRONG, I've never left the copy center in less than 45 minutes! I actually plan my schedule around their lack of competence in order to get to my destination on time, as they've made me so late before. You'd think that by seeing this , the other employees would step in, and help but they seem afraid to go in and help or just plain lazy. Either way, I've visited every copy center you can imagine due to my job and OFFICE DEPOT is the absolute worst of them all. Every time, without fail, I'm let down and upset, frustrated and late if I depend on them. It's not just the Hulen location, I've gone to different ones and they are all a PAIN to deal with. You could be the only customer there and you'll be lucky to get out of there in a timely manner. :( So sad that such a big "WELL known" store has such HORRIBLE SERVICE!

The customer service is terrible, as are the prices (fortunately, they price match-- but it takes forever). I was there in the middle of the day, and they had all three registers open. There were three people in front of me in line, and it took nearly 20 minutes to check out with five items. It appeared the cashiers were high, they were so lethargic and slow moving. It also took the cashier a long time to figure out how to use my gift certificate. She refused to ask for help, and eventually the manager saw that she wasn't getting it and came over to assist. It wasted a lot of time. I also recently ordered something to be printed. I placed the order online at around 10am and was told that it would be ready around 1:50pm. Having not received word on the order by 3:20pm, I called. I was then placed on hold for over TEN MINUTES while they supposedly were checking on the status of my order. If you have time to get your stuff on Amazon, do it. I only shopped here because I had credit.

Went to this store a few times and I get the same customer service every time. HORRIBLE. Never giving it a try again. Ex. I was in line to laminate an ID card. A girl that work in the printing area gave me an attitude that I was going to be next after someone behind me because I didn't sign in to the computer. I guess signing in is mandatory or? If it is say it is next time because I'll be fine with it. I just didn't understand and got confused to why she had an attitude for that. I told the guy behind me its okay I forgot to sign in, go ahead. The guy even said I was before him in line. But the way she used the tone of her voice in from of all the customers that was waiting was unacceptable and uncomfortable. After that she ask for my name so she can sign me in but she did it in a passive aggressive way. No I will not be coming back to the location after multiple low customer service skills this store has to offer with their staff.

I went in needing some help finding ink for my printer. When I walked in I asked for assistance in making sure I found the correct ink. This lady pointed at where the ink was and walked off. I then wondered around looking for help because I needed to be sure I got what I needed so I wouldn't have to be inconvenienced in returning it. Which must not have been a huge concern to this associate. Luckily another associate helped me find exactly what I was looking for and he made sure that was all that I needed. When I went to check out that same woman I spoke with and asked assistance when I came in was prepared to argue and stated she's not allowed to leave her register. I told her the simple solution was to find me someone that could leave the register to assist me. What could've been a painless quick in and out experience was made unpleasant because someone didn't want to be inconvenienced in taking that extra step to help a customer.

Stopped in to get a few copies made..the girl at the counter was wonderful to work with. So, I inquired about getting some business cards. The young lady was eager to help me and a few days later, I recieved a email with my proof. Outside of a few minor changes.. It looked perfect. I replied with the few changes... 3 days later.. Nothing.. I was in the area and stopped in.. It was busy and about closing time. She said she saw the email and would fix the changes and send it back to me. 3 days later.. Nothing.. So, I call the store and speak with the manager. She kicks the problem to the next guy.. He wants me to start over from scratch. I don't think I would ever trust them with any projects again.

Totally disappointed!! I bought a Kodak Printer with a 2yr ext Warranty. Because i did not have the reciept they could not help me at the store. They directed me to their 800 number, I then gave the information and they did not help me either. It was a waste of time and waste of Money. Don't buy electronics their. They just pass the buck. If you buy electronics don't loose your receipt. I personally am going to Best buy, just with my rewards they can find my purchases and find the warranties with absoulutely no worries. Office Depot just does not care, at least in my experience. I'll keep going there but just for pens, pencils and paper. That's it, absolutely no electronics from their ever again.

CPD associates do not check their emails unless you call them and tell them to. Then, when I called to check the status of my print job, they said it wouldn't be ready till 7 hours later. I get there and no one has printed it and the associate didn't even know there was an order pending. It was expensive and they didn't even check before laminating my job so I had to have them reprint and relaminate it... I used to work for a different Office Depot Location and I am truly disappointed in this locations professionalism and customer service. Very truly upset and disappointed. I will now go out of my way to use a different Location IF I go back to Office Depot at all.

I don't know why I keep using them, their service is terrible. I had an off-center print, and they told me, "we know, new machine, still trying to calibrate." Why is it acceptable to calibrate on customers' orders? I paid for double-sided business cards on online, and received one-sided business cards. They said they would not correct it because online, it should have warned me, which it didn't, and I would not be reimbursed. It seems from the other reviews this place has some real, terrible leadership problems. The best news, first, find a product you like in-store, then go to Amazon and find it for way cheaper.

I went in to get file drawer rails for my desk. Had to look for someone to help me but they were not busy. He guy took me over to where they had them but they were not what I needed so I found another person and explained what I needed to see if maybe they could order them. I showed him on a desk where they would go. He messed with some device and said no they could not be ordered. I went to service desk and explained what I needed and she took me back to salesperson #2 who again said not available. I came home got on their website and there they were. I will never go back to Office Depot.

Sierra and Dulce! Ask for either one of them when you have an important project. They went above and beyond to make sure I was happy! They never got frustrated with me and my perfectionism, they only smiled and laughed with me and kept making sure I was completely satisfied and happy! I haven’t seen customer service skills like this in years. It’s so fulfilling to know that there are still good employees out there. Give them a raise! I will never go to FedEx office again! Office Depot is my new home because of employees like Sierra and Dulce!

I was in a panick at 8:35 at night as my ink cartridges needed replacing on my Hp printer. First went to Best Buy, but really am not impressed with them lately because I can stand around for 5-10 mins waiting for help. Is that too long? I don’t know but I feel the wait when I go to BB. This time stor was dark & definitely Closed. I was shocked, but knew where Office Depot was so carefully sped over to see they were Open till 9pm. Saved my day. Someone greeted me, offered help, & was out of there probably 5 mins. Very impressed‼️

Before walking in, I made sure to search for what I wanted to purchase, like any buyer should. I found a poster board corresponding to the item I wanted, but could not find the item, so I asked a Home Depot team member, Malcom, if they had any in stock, elsewhere. Unfortunately, they did not have stock of the item I was searching for; however, Malcom took action by allowing me to purchase an improved version ($39 more in value) of the item I was searching for. Thanks again, Malcom and Home Depot for excellent customer service.

Don’t ever get anything printed at Office Depot on Hulen in Fort Worth Texas. The printing manager Matte is so ignorant and hateful …. I paid over 150.00 dollars for something that was not legible…. And she tried to go back and forth with me called me a liar …. The Burleson location is helping me ….She is a straight clown go to the Burleson location if you want to be treated right .. She needs to find another job because it’s clear that she hates her jpb I will be contacting the district manager and the CEO….

I bough a lop tab last year for my daughter going to college and the cashier offer me a protection plan so I did get it,I try making a claim cause it has a couple of issues,I'm having trouble to reach out someone since all it has to get done online,the website don't work at all so I call the store and ask to talk to the manager and he ask me to sent him all the info and he will help me on this matter,is been almost a month and two emails and he don't call me or email me back.

I understand clueless looks when I walk in trying to describe something and they're unsure if they have that. But when I walk in with my phone and show them the precise listing with the exact name showing they have it in stock at this location, and the woman at the counter knows nothing and gets me the guy working the floor who has no idea and says he doesn't know the floor, and no, there is nobody else, I'm fairly annoyed. Don't plan to come back.

Just left from their. The staff at the printing area are VERY RUDE..I asked this one girl with dark rimmed glasses with shirt black hair to repeat what she said to me and she looked at me like I was crazy. After she told me she just waliked off at least the guy with long hair in his eyes was more helpful. Never again will I go to that store and I WILL TELL EVERYONE I KNOW NOT TO GO THERE! TAKE YOUR BUSINESS SOMEWHERE ELSE!!

I have not been to this store for many months because of the lousy servive and don't give a damn attitudes. But today I needed ink and this is the closest to my home. Once again a bad experience. When I walked up to pay the woman was talking into her headset and she kept on talking all thru the transaction. The usual rudeness and "I'm doing you a favor" attitude. Never again will I set foot in this crappy screwed up store.

I wish I could give a ZERO. I went to print a copy of some paperwork on 6/16/23 around 10 a.m., and the Manager who lacks professionalism, and a name tag Parker pretended he did not know how to help me. He showed no concern, but he sure did know how to help the others who arrived after me. I can't believe he is still there from the last time when I had a rude encounter with him in 2021. They must really need help.

You know, I was a little disappointed. First, they didn't have some of what their website said they had. I needed five, the site said they had four. Okay, but then the email confirming my order says, sorry, only three. Then, they had to USB-C to 3.5mm adapters. Plenty of iPhone stuff, but nothing for me. Really guys, you're supposed to be a tech store. Now you've sent me to Amazon or Best Buy to get what I need...

Hadn't been to this location in years, & now I remember why. The service is absolutely terrible. You have to search for the workers, & once you find them, they are rude and not helpful in the least bit. I've never seen such an unenthused group of employees. I understand it's a job, & they might not want to be there, but I expect some sort of customer service. Especially being that it's back to school time.

rude!!!! have to start checking in to print, no problem. i waited about 5 minutes they claimed they’d call me, as it says in the kiosk, but never did. i was a few aisles over to make sure i was in hearing ways. they let the white old lady go beofre me even though i was there first. then after waiting, they “couldn’t” print my picture for some reason. i wouldn’t have minded, if they weren’t rude!!!!!

These employees are not friendly they never greet you and certainly do not say thank you. This store does normally have the items I’m looking for. But it’s never a pleasant experience with the employees. This store could have robots working there and I would probably have a better experience. Oh and the employees in the printing and recycling area are extremely rude and never smile or speak to you.

First time at this location. Customer service is horrible. I needed a poster printed for work, “Dee Dee,” was not helpful and continued to find something wrong with each poster my company needed printed. Edit: The same thing happened that other customers reviewed about the signing in attitude. It’s fine for us to sign in but don’t have an attitude if we didn’t know we needed to.

Do not buy electronics from Office Depot or buy the extended warranty. The company doesn't stand behind their products. If you lost the sales receipt it;s all over. Their customer service line is the rudest I have ever dealt with and if you walk into the store the Manager on Hulen Street thinks you are taking food off her family table. I will never never shop at Office Depot.

Friendly staff and unlike Staples they actually keep products they advertise in stock. We went here to buy a laptop after leaving Staples and being told that more than half of their laptops on display we're not available for purchase and won't be available anytime soon. But as for Office Depot they have comprable prices and in-stock items and the staff is always friendly.

I recently had knee surgery and I need to use a crutch to walk. I had a large copy order so I brought in my backpack to carry it out..long story short it would not fit in the bag... trying to figure out a solution Dee Dee volunteered to carry my things out to my car... in the POURING rain! She is an example of what it means to go above and beyond in customer service!

I visited the Hulen Street Store location in Fort Worth, Texas (12/2022. The Team Member at the Help Counter was Super friendly and Super helpful. The Document Printing and Scanning Service was of excellent quality, inexpensive, and the Team Members are quick thinking and knowledgable to help get you in and out and on your way. Excellent Customer Service!

I ordered copies on a Tuesday night and by Wednesday morning, a few minutes before the store opened to the public, I received a notification that my copies were ready to pick up. I worked on my son’s birthday invitations and favor tags for quite some time and during that time, Dulce and her coworker delivered excellent customer service to everyone.

OMG I’ve been to 3 stores looking for a certain ink cartridge. Came here and Mr. Peter scanned the bar code and said they were out, but that didn’t stop him. He went and looked some more to make sure. Right before I left he found me with the ink I was looking for! Made my day. He definitely has great customer service skills.

Copy center was 5******. However one lady was tying up the cashier at checkout for ever. Fortunately the gentlemen from the copy center asked us to let him get us checked out so we could get out quicker. Nice guy. Give him a raise. 310 pm Sunday afternoon at S Hulen OD Fort Worth TX …

A typically great experience at my local Office Depot. The associates never let me leave the store without making sure I have everything I came for and that everything is the correct product for my needs. I never have to hunt down an employee because they make themselves known and offer help.

I came in to get a chair mat. One of the salespeople asked what I was looking for, and showed me two places where they had a variety of different styles and weights (thickness's) of the mats. I was able to select one and check out very quickly. Very efficient and easy.

This was tax free weekend in Texas, I believe That your store would make it easier for back to school shoppers if they displayed all the back to school items in a central location, rather than making customers search thru all he isles for the items they need.

The stars are really for the staff because they are very welcoming but every single time I go in there to use the printer/scanner, line too long and/or one machine down. And actually, the machine that does work sounds a little worn down. But nice employees!

The Hulen Store is so on top of what they do. At least they are for blueprints. I place the order online, pay online and 9 times out of 10 they are ready earlier than scheduled. I zoom in and pick them up and I'm out of there. Such a smooth easy process.

I want to commend Office Depot on having what I needed with a affordable price but also having such a pleasant warm and knowledgeable crew who all greeted me with a smile. Especially the cashier. To me that's customer service. Thank you Office Depot.

I use to always come here to print out packets for work and never had any issues. They gave me an unexpected discount when I printed some programs for an event I hosted. I always buy my ink here when they have their buy one get one 30% off sale.

I had a fairly large print job that turned out to be last minute. Sabrina at the Hulen St. Location made it so easy for me and was amazing. The price point for the project was incredible, I had expected to pay much more. Very satisfied!

Really nice, clean store. Easy to find what you want, and if, by chance, you can not there is always someone to help. Also, a staff person helped an elderly lady to her car, can't get much better than that for service and respect!

Sabrina was super sweet even though my order wasn’t ready (I had the email it was sent but not the one it was done). Sabrina got it done (stopped what she was doing) so I didn’t have to come back. Give her a raise!

This store is so easy to get to and the staff is very friendly especially the female store manager there. She handled a return for me from another store and did it quickly. She was very kind and knowledgeable.

Bethany saved the day! Bethany took a horrible print job and made it 100% better and I love her for it. She was kind and understanding and even said she would talk to the manager about the other issue we had.

DO NOT BELIEVE THE CORPORATE OFFICE KNOWS HOW RUDE THEIR CUSTOMER SERVICE EMPLOYEES ARE THEY HAVE WORKING HERE. THE EMPLOYEES IN THIS STORE ARE THE RUDEST I HAVE SEEN ESPECIALLY THE FAT CHUBBY GIRLS .

Only had one person working the counter ,She was really helpful , seems like all the other employees came to her for help ,which took me even longer. Otherwise there was some good deals..

Most definitely wont be back to this location, 30 min wait to print 1 thing, while others who didnt sign in, still went ahead of me.. nope, dont follow directions, back of the line..

Great customer service. Better price and service than Best Buy. The associate looked for the printer which was best value for my needs and better price. He found a discount for me.

Came to print a shipping label and the guy behind the desk was very rude. I think his tagged said Mike. The nice young lady gave me my print for free because I stood there so long

You are greeted as you arrive. There are associates to help you find what you are looking for. They have a good selection on hand. The service is quick and thorough. Thank you.

Have demo desk lamps plugged in to an outlet that doesn't even work. Asked an employee about it and he just shrugged his shoulders. Spoke to the manager and he was clueless.

Thank you to Gavin and the entire team for helping me EARLY this morning to meet a deadline and have a victorious day. I value humans who show up to work. Awesomeness.

On the website it says they close at 9, I called ahead to make sure. No answer. I show up at 8:15 and it’s closed. Drove all the way down there for nothing.

The store employees were very friendly and helpful. I was able to find everything I needed. I would recommend others to shop there. Great experience!

They are very quick with prints. This is my second time ordering prints for my classroom. They are pricey, but it is well worth because the quality.

Found all that was needed. A little slow at checkout; never have enough staff to man the checkouts. Doesn't take long for an impatient line to form.

Great experience by Serena and Sabrina. Had to go the following day to get help with loading a box with a desk. That was not a great experience.

No longer accept UPS pricing either the but can find the same items online. The staff can be mixed but most are great. The copy center is great.

I was very happy to shop at Office Depot. It is one of the few stores who have a knowledgable sales force ready and willing to help you! Bravo!

The employee was very condescending towards me. Maybe I just looked poor or maybe I shouldn’t have been at his store. I will never go back.

This store was very clean and well stocked. Employees are very friendly and really seem to like their job and want to please customers.

Love this place. It's always busy but the staff is very attentive and tries to help everyone they can. Great customer service here.

Document printing is easy via email from any device and printed in a matter of minutes. And their price matching policy is awesome.

Ordered online for in-store pick up. My order was ready for pick up in 5 minutes. Made my life so much easier that day. Thank you!

I just purchased a HP Laser color printer. The customer service was surprisingly very good. Knowledgeable employees.

Great customer service and friendly staff. They greet you upon arriving at the door.keep up the great work..

The staff here are courthouse and friendly. I always enjoy coming. I feel welcome, like part of the family!

On my visit this location's selection was below average. The staff was friendly but not very knowledgeable.

The times I went to this, they didn't help me at all. instead in other branches if they do it as it should

I have never walked into this place and was greeted by staff. Customer Service overall is garbage here.

Great customer service and they even repair computers and phones now! They even offered to set it up!

Terrific! Found a folder for a great price, plus they have mini horns sooooo, need I say more? No!

Nice..not info driven, no hello and customer service when you enter..I miss the ol le days …

Love the self serve printing stations. Super easy to just go get it done and pay at the printer.

Always there when you need them. Professional, efficient and great customer service! …

Great sale pricing on back-up disks. Very helpfull floor employee helped me make my selection.

Easy to order online and it was ready for pick up within 5 min. Easy to pick up in the store

All the staff were super especially Dee Dee, thank yall for such an entertaining experience.

A load of office supplies. Love it. Also the price isnt back when I compared them to Amazon.

The store was well organized and clean. Staff was professional, knowledgeable and patient.

Dee Dee was awesome, she was very patient, kind and helpful. Once again, thank you Dee Dee

Friendly, helpful, reassuring of items needed. Also, like specials displayed to consider.

Great sales! Peter was attentive to my needs and helped me put the box in my car. Thanks

The touch screen nonsense is absolutely nonsensical. Service is always lackluster too.

Quick and to the point. Sales persons are friendly and knowledgeable. Thanks Dee Dee!

The employee took my heavy package to the vehicle. I really appreciate that.

Convenient location. Good selection of office supplies. Staff was helpful.

Excellent store, and helpful staff. And probably anything you might need.

This is the cleanest, neatest office supply retail store I've ever seen.

Great Store. Friendly employees. found what I needed. good Selection.

Conveniently located, always well stocked, knowledgeable employees.

Very organized and easy to navigate. Each aisle is clearly labeled

Loved Sabrinas service. Thank you highly recommend this location.

This store is neatly organized and the employees are very helpful

Friendly staff, but of a wait. Got my projects done in good time

Very polite employees and the work is done on time and correct

They are always willing to do whatever they can to be helpful!

Clean, well organized store w pleasant and helpful employees.

Very professional and courteous was in and out very satisfied

Good service always and they never shy away to price match ;)

Used to be very good, since the move to Hulen, not so much.

Service was great. Quality of product was fast and perfect