Poor experience servicing my KTM Duke 390 - incompetent and waste of time TLDR: I got my KTM Duke 390 serviced here on 25th July (invoice number 161103), and had to return the bike three more times to address various issues. Escaped death on road twice during this time. Saving grace is that Silvio is polite, and staff are friendly. Timeline: 25th July - 20,000 km service 29th July - massive engine oil leak, near death experience on road 30th July - bike repaired and returned (O ring busted identified) 3rd August - bike stalled on motorway, lucky escape this time. Battery lead broken identified. Gear shifter bent identified. 8th August - return to store to have gear shifter replaced. Order stuffed up, but missing part harvested from new bike, for which they charged me. Contact person: Silvio Invoice number: 161103 My experience started when I got my bike serviced (20,000 km) at On Two Wheels, on 25th July 2020 - work order number 161103, customer number 109466. I also got an e-safety check report on the same day to renew registration. I had used my bike for daily commute until that point with no issues. The bike I was returned was not safe to ride. After my first long ride since the service (29th Jul), I returned to the parking spot in the evening to see a pool of oil below the bike. On closer inspection, I could see oil deposits trailing the bike leading to the parking spot. Also, both sides of the rear tire were smeared with oil. Please refer to photos attached, timestamped 29 Jul 18:31 to 18:36. ride back home. On my way back, I had a near death scenario where the rear tire had a massive slide, luckily I could regain balance and continue my slow ride home. After reaching home, I parked my bike and stepped off to examine and I could already notice a pool of oil below the bike and also trailing oil deposits. Underside of the seat is covered in oil, there was even oil sprayed on to the rear seat as you would be able to see in pics. I notified the dealer by email, and they picked up the bike, fixed the issue (it was a busted O ring) and dropped the bike back home. On my next commute ride, on 3rd August - the bike stalled on motorway (speeds of 110 km/h). It was a scary experience, and the dealer checked the bike this time to find a broken battery lead. Both times they insisted that "these sort of things happen" and that it was not due to their negligence or incompetence. This time, I insisted on a complete recheck as I had no confidence in their expertise. After their technician took a test ride, he identified a bent and worn out gear shifter. As the part was not readily available, I was asked to return on 8th August to replace the shifter. On this occassion, they stuffed up the part order and ordered only the shifter and not the other worn out bits. Dan (good mechanic) identified this on inspection and advised to get rest of the parts replaced as well. They harvested the missing parts from a new bike, for which they charged me. Silvio mentioned "we are doing you a favor, we are helping you mate". Overall, pretty piss poor experience! What should have been a single visit to the dealer turned to 4 visits, and 2 potentially life threatening incidents. If there was any saving grace, the dealer was polite and apologetic but that doesn't help when your bike stalls in the motorway. I asked via email and in-person for proof of work for the second and third visits. I was not provided any paperwork because as per Silvio - "we have not charged you for these, so can't print out work details from the system". I am convinced that the issues I experienced were due to negligence or incompetence. If I had more time at hand, I would definitely sue them. Do not get your bike serviced here. It looks like a great place to buy a new bike though. Salespeople are friendly and they have a good range of bikes.

Always have bad experiences here. I would recommend trying anywhere but here. I felt the need to edit this review as the response was misleading, no surprise there. Firstly please don’t mistake convenience for loyalty, the location is one positive thing I can say about this place other than I did get good customer service several times from a staff member who unfortunately doesn’t work there anymore. No surprise there either. When purchasing the Ktm 65, I specifically asked for one to be built as I didn’t want the floor stock and was assured there were 3 “out the back”. I was told to call when I wanted to pick up the bike and it would take 2 days to build. I called and gave the notice required, I even called back on the day of pick up to confirm and was told the bike was ready. Upon arrival I was hurried off by the salesman I was dealing with to pay the remaining balance without viewing the bike, that was my mistake. I was then told another staff member would hand over the bike. After paying I was instructed to go downstairs and as I did, saw the bike and knew it was the floor stock I had vied just days prior. I asked the staff member who was handing the bike over if it was floor stock as it was dirty, had scuff marks on the rear number plates and stickers were peeling off, to which he replied “no it has different serial numbers” as he was furiously wiping the bike down and trying to scrub the marks off the number plates. I walked back up to the salesman who I was dealing with and asked him if was floor stock. He hesitated and then said yes it was as the guys were too busy to put one together. I said I wasn’t happy with it as It wasn’t what we agreed on and wasn’t happy about the dirty marks and the stickers peeling off. (I also noticed scratches on the frame when I got home ) He went to see his boss and came back and said he would order 2 stickers to replace the ones peeling and that even the ones out of the box peel. Obviously I was upset by this, I felt disrespected and that he had attempted to deceive me based on what we had agreed on previously. This is not the first time I’ve been disrespected at this place and from what I’ve heard there are many other accounts of dishonest behaviour. Unfortunately this stems from the core of this business and I doubt it will ever change. So “make it right” and stop the dishonesty and you will have a happy customer.

Patrick was good and he sold me a bike, and thats where the good story ends. Should you have any niggling issues like a chain with tight spots on a brand new bike, you would think a nudge of good customer service and $100 warranty and a 10min fix would be something they would honor leaving a customer happy for his thousands of hard spent cash. Nope. Firstly before I could even get A WORD IN with the service manager he was saying how his decision is final and how his service is amazing over the last 25 years. I got told to bring the bike over in 27 days! And then leave the bike with them, and a Honda rep would have to come over and inspect the chain, and if they thought it needed replacing it would be replaced. Sorry but I use the bike as my main mode of transport. Its to be expected, they are one of many dealer ships with god awful after sales service. Ive been riding bikes for 20 years and been taking them to different service centers over this period, the service is nothing special at all. Lets see if they bother to contact me after leaving this review. They are good at selling them though, i guess thats all that matters

I am very pleased to write a review for On Two Wheels. Especially Carl the salesperson. I can not begin to express how great and helpful Carl was. I reside in the Sutherland Shire and can assure you that the trip out to this store is extremely worth it. Carl assisted me with not only the purchase of a new Ducati he arranged delivery of the motorbike to my home with an experienced motorcycle transport specialist. As mentioned my whole experience was great throughout! Which then lead me into also purchasing a second (Yamaha) motorbike from Carl on impulse, for my wife!! Carl was all over the deals from beginning to end. Carl's product knowledge on both the Ducati and the Yamaha was second to none. A true professional that is a credit to the company!! Thank you Hats off to you Carl!!! Keep Up The Great Work!!! I will see you all soon for our First Yamaha service and for our First Ducati service once we break them in at 1000kms

A massive thanks to Pete at On Two Wheels for not only his great service and bike knowledge but helping with the perfect bike fit. I’m not talking frame size, but my entire position on my new Trek SL7. I’ve been riding for many years, raced on half a dozen bikes but never got properly measured, and always knew my position on the bike wasn’t 100%. Pete measured me up to the nth degree. Hood position and angle, saddle placement and height, shoe cleat position and alignment, knee rotation, and taught me the principles of being focused on P.P.T. (posture, position and technique) while riding. It could just be the comfort of the carbon SL7 but I know my new position has made a HUGE difference in performance. I’m feeling stronger, climbing faster and want to ride longer. If you want to get the best out of your machine chat with Pete and have him measure you up for your own bike fit. Best investment ‘on two wheels’ I’ve made. Thanks Pete!

The first time I've used them to service my bike. It was a major so a lot of work. Very professional and reviewed every detail of exactly what was done when I went to pick up my bike. Couldn't be happier and I'd say probably the best experience I've had when getting my bike serviced. I have to go back. there isn't any other choice. Bit of an edit to a premature review. Had to take it back for a couple of problems low speed operation and they couldn’t see a problem. Got a bit better before it got back there but still wasn’t right. I have to just see how it goes. Brake reservoir was leaking brake fluid that has damaged plastic. Wasn’t leaking before the service. They couldn’t find the leak but surprisingly not leaking after I got it back. Most annoying is that they were going to get back to me about the plastic within 2 days. That’s about a week ago. At least they could do what they say.

Purchased my very first bike after completing the motorcycle training course. I wanted to shop local, and I am glad I did. My very first interaction with On Two Wheels was with Adam Fidanza. Being a newbie to motorcycle riding I had several questions to ask and Adam was happy to spend the time explaining things and giving me personal experiences. I had initially gone in thinking I wanted a certain bike and after our talks I ended up purchasing a lower cc bike and couldn't be happier. After picking up my bike just on the weekend, I am more understanding and appreciate the honest guidance he gave. I will be back again for my next bike in a few years and would be really happy if Adam is still there then to share further wisdom and stories.

I went to on two wheels at gladeswood with intention to buy CBR650R. I did call week ago to organise the test drive as well and they told me demo bime is not here and will be next week. So i went in and ask for antest drive but they they told me, I will need to buy a helmet as they dont provide one and also need a jacket. They should had let me know beforehand so I could have organise something beforw going n there. I felt my time been wasted and to be honest, I really dont have time to go again and again just for a test drive. Moreover, they couldnot even start the bike so that I could have feel for it. Its sad how inflation have gone bad that honda, they dont care anymore as they will sale the bike regardless.

Ultimate tailgate warranty. I would not recommend buying anything from this dealership, customer care/relationship finishes the moment you pay your money. Had a mechanical failure with my brand new KTM after 160km, initially they told me they were too busy to look at it and then they advised to drop it down and they would assess. After 3 weeks with no return calls or any updates I got the bike taken to another dealership to get repaired under the manufacturer’s warranty. The service department are next to useless with customer communication and I wouldn’t trust them to work on your bike. Shop around and buy your bike elsewhere, not worth the heartache dealing with arrogant disinterested staff.

The team here are awesome, highly recommended if you're after top customer service. I've been to other dealerships and I have to say it was nice to walk in and not feel like the sales person was trying to pull the wool over your eyes. From the sales team to the service department I can't fault them. The sales team were very helpful and Ash went above and beyond to get me the best price she could. The guys in the service department were able to answer all my enquiries and helped me custom out my bike to suit my needs and want. From adjusting my ride hight 3 separate times to fitting all my custom parts and graphics. My bike looks mint and one of kind, I couldn't be happier with the end result.

A lot of problems with this place. Click and collect online ordering system doesn't update to let you know it's ready. They gave me one phone call (which i missed due to work) and didn't try again. Called in to follow it up using the provided number on site and was tossed around multiple departments. If you want to shop in store, customer service in store is also poor. I felt like a huge inconvenience asking for a spare part (tyres) and a bigger waste of time for not knowing which exact size, diameter and brand i wanted then and there. I hope for the best for this bike shop as it's the closest one to me but i will now only be coming here for bike gear as a last resort.

We can’t thank Nathan enough for helping us with the purchase of our new Ducati super sport S from On Two Wheels at Gledswood Hills. My husband is wrapt with his new bike! Nathan was so knowledgeable, friendly and helpful and kept us upto date on the bikes arrival, he sold us on the benefits of the extended warranty and took the time to go through any questions my husband had when picking it up. I sincerely hope that the owners/managers at On Two Wheels appreciate what a great employee they have on their hands because we will definitely buy again from Nathan when I upgrade my LAMS bike in a few months time, thanks again Nathan

i’m only giving a 1 star cause i can’t give 0, honestly so not take your bike to these guys if you want it fixed. i took my gsxr 600 to them for a major service and fork seals, they got me for extra things that didn’t even need doing then it took me 11 weeks to get my bike back after harassing them about 4 times a week for it. then when i got my bike back it was running good for 2 days now there is a problem with it even though i asked them to go over the whole thing (they said they did) but now i’ve spent another 1000$ at another shop buying new coil sticks and now i need to buy new injectors. honestly don’t recommend

Bought my son his first dirt bike yesterday and Carl was extremely helpful. I had a couple of questions when I got it home and he called back right away to answer these for me. While I was at the shop all the other staff were happy to help and very friendly. It wasn't a huge sale for them but they made him feel very special and looked after him. The guys at MCA were also very helpful and spent a lot of time with him to ensure he bought the right sized gear. There's plenty of parking and the shop looks quite new and clean. Luckily they have great staff to mirror the facilities. Thanks again Carl and team.

What can I say but OMG I have had the most amazing experience in this store. Ashleigh Is just amazing, as I am a female rider myself and dealing with another female that had my best interest at heart, all I have is positive words. Management at On Two Wheels Campbelltown you should be very proud to have Ashleigh in your service. Nathan and Adam were just as awesome. You will have my return business for my services and anything else I need bike related. My last words are Thank you Ashleigh you have made my experience in buying my new bike fantastic, Thank you, Michelle

Had a sensational purchase experience at On Two Wheels. All staff were very knowledgeable, helpful and accommodating, especially Adam who was my salesperson. Adam took me through the whole process for picking the bike, accessories and also riding gear. Went from having nothing to everything I needed and needed to know to be safe and have fun. On delivery Adam also went through everything on and about my bike so I was confident before I left the dealership. Overall, I'd highly recommend coming here, I know I'll be back, hopefully to get my mates onto bikes as well.

worst experience ever extremely rude salespersons!! one of the salesmen said ( F word ) behind one of the customers after he left make fun on me and rolling eyes when i try to know more information about motorcycle, he told me after u buy i’ll tell you all details! I told him no i need to know all details to decide suitable for me to buy or not … I believe there are loads of great sales person wish to fit in that place instead of these rude stuff I’ll never buy from them or recommend to anyone .

Got my hands on my dream bike thanks to Nathan and Hanna. They guided me through the whole finance process clearly and easily, and really helped me calm my nerves. Nathan always served me with a smile and a laugh and Hanna was so kind and professional. I don’t think I would have gone through with getting a bike if it weren’t for their sincere encouragement and genuine care. Their customer service was over the top. Thanks so much to the whole team at On Two Wheels, words can’t express how awesome it feels to be riding my dream bike!

Had a great experience purchasing a new MT-07 HO from On Two Wheels. I had it shipped from their NSW shop to QLD and their service excelled. I had the shipping address changed and they worked to my needs. Nathan went above and beyond to make sure I was satisfied with the bike prior to shipment, providing confirmation on the bikes serviceability and offered to send me videos of it running, he was also happy to provide and fit genuine aftermarket accessories. Would reccomend purchasing your bike from here!

Paid a $200 deposit for a RC 390 yet to be published on the market back in Nov 2021, Patt said the deposit can be refund should I changed my mind. I did change my mind and request for a refund later, and from the day I left the shop I received 0 call from Patrick. Me myself called 7 times, got 7 different excuses and 7 promises of calling me back. 2022/09/20, still 0 calls. I have initiated a bank disputing action. Tell your excuses to the bank, Pat. You and your shop are pathetically greed over $200.

I can say many good things about this dealership, for instance, on how they truly know their products and offer great advices to give you the best result. However, one thing that you will found most striking about the sales team, led by Patrick, at On Two Wheels, is their willingness to listen and negotiate a fair minded outcome which gives a customer like myself the comfort that they are valued and treated respectfully and that they will be provided future good customer care.

Feeling sorry that I can’t give five stars. The staff were friendly and I admit they were great until securing the purchase. After that I had difficulty with accomodating transferring the motor bike as I couldn’t get any response to my emails or calls. Finally I personally managed to prepare the delivery of bike. I was also promised to be called week later to be checked how I do with the Honda bike. Unfortunately nobody called me from 4 weeks ago I bought it till this moment

As a novice to this motorcycle world, my mates and I ventured here after doing some homework on my first potential purchase of a Yamaha MT03. I was looked after by Nathan and definitely have to say that I was made very comfortable despite my nerves of this purchase. I would definitely recommend heading here for your purchase as the service was fantastic and the knowledge of bikes as well as bringing in personal experiences of riding was helpful. Thanks OTW

Maximum praise deserved for the staff at OTW. Just traded my motorcycle for a new and more practical one for my situation. The service was delivered with a natural professionalism I have not experienced before at a motorcycle dealership. The advice was direct, honest and completely unintimidating. Organisation, customer focused time management and attention to detail made the process stress free. A wonderful experience. Of course a great motorcycle helps!

Would happily refer anyone looking at buying a bike to visit, "On Two Wheels" at Gregory Hills. The staff were all helpful and friendly, but the customer service delivered by Adam and Hanna was absolutely outstanding. They offered service which is so rare to find these days. They were both knowledgeable, friendly and attentive to every detail. So impressed and would have no hesitation in recommending this establishment. Thanks so much Adam and Hanna.

Jarrod and the team in the Bicycle section were fantastic, purchased a Trek MTB through Trek at Penrith, 2 months in and the front Disc brake started vibrating. Took it back to Trek penrith only for them to use up the free service and not solve the problem.. took my bike to the team at OTW and they knew what the issue was and fixed it quickly. Jarrod was awesome to deal with and a true gentleman, will be using them for all my bike needs. God bless

I cannot express how impressed I was by the service I received from On Two Wheels. Everything was smooth. No hassles at all. Son was really happy. Gagd took the time to teach my son about the bike. Also offered to help with the trailer!!. Jim was helpful with finalising the payment. Mark/Tom were also helpful with parts. Great team. I do recommend for anyone thinking of buying a bike. Son is real happy with his bike. Please thank the team for me.

Very easy to navigate Web site great prices on both after market and oem parts and the postage time is incredibly fast and that's what keeps me coming back. so much so that I've already told family and friends that if you need parts or even just casual wear then don't look past these guys give them a look and I don't think you will be disappointed great job to the team at On Two Wheels keep up the good work I will definitely be back.

What can I say…. I have bought many motorcycles in my time, maybe too many. I have also bought from numerous dealerships and this experience was hand on heart the best experience I have had. Nathan was a gentleman, very attentive and accommodating. From the start to finish this store is top class and the various shops / services nearby are fantastic if you need to drop your bike off and wait for a service. Highly recommended.

my experience has been great from the moment I've purchased this beast from the guys @ On Two Wheels the have been helpful within every department sales and spares and today they did top it up with my first service, in and out in no time with a level of professionalism second to none. Very happy and highly recommend you to go there if you are looking for a bike, parts or service. you wont be disappointed !! thanks team

Just recently bought a bike from on two wheels at Gregory hill service there was amazing ,special shout out to Adam who was very helpful throughout the whole process of me buying my new bike ,they got a good range of bikes in there and with mca in the same building being very convenient for all your motorcycle needs in the one building, highly recommended on two wheels if your looking for a bike ur any motorcycle gear.

Amazing service! Coming from no experience in motorbikes and only recently obtained my license, these guys helped me out every step of the way and quickly got me going on my first bike on the road! Especially thanking Zac and Hanna! Loving my new bike in every way :D Oh and the accessory team, did an amazing job at helping pick out some much needed protection too and great advice! Thanks guys! Will be back!

Absolute total rip off. Got a quote on my bike for smash repairs, came back for $5,500 worth of damage despite having nothing mechanically wrong with it. Couple major fairings ripped off and a few beat up from the accident, other than that, they couldn't even point out one mechanical faulty that would justify the price. Go Sydney City Motorcycles, AMX or literally anywhere else other than these clowns.

After visiting few Yamaha dealers for my R7 I reached out to On Two Wheels who were a breeze to deal with managing to get my finance sorted and rode away my bike in only 2 days! Special thanks to Hanna for being so easy to deal with as well as Adam for helping me with the deal! Very pleasant experience from start to finish would definitely recommend for anyone looking for anything on two wheels!

service department are a bunch of thieves to say the least, $425 for a service and all they really did was an oil change and oil filter, 2 hours labour charge, absolute joke. i should of had them price me first but clearly my silly fault, lost a 10 yr customer. well done.... also reporting me on fb and instagram to hide my comments instead of reaching out, thankfully there is google reviews

Bought my first bike here and staff was great, plenty of bikes and plenty of experience staff to guide you into the right direction. Highly recommend these people to give you a better understanding if you're looking at your first bike these guys will show you the right way to look or at least a better choice to make. Definitely something for everyone. Great work guys

Thanks Adam for helping me through the process of buying a new MT10SP. All the staff were polite and friendly and great help. They definitely live and breath bikes, even after the sale Adam was checking up on me to see how the bike and everything is going. He took his time to run through all the features and had the workshop staff talk to me as well about the setup

Most expensive bike servicing ever. Minor servicing on MT03 2019 cost me +$400. No paperwork or briefing for their work, just invoice. Guys what do u do in servicing, never paid more than $200 at any place for service. My car minor servicing won't cost me that much in showroom. Thanks for everthing. Never ever recommend ur servicing to anyone... Thanks once again

Excellent customer service, I bought the small Yamaha dirt bike, I was absolutely impressed by the way they treating us from the moment we entered the shop to the moment that we picked up the bike, they were absolutely amazing in every way that they can they help us to made the right decision also their price are competitive as well. Thank you Adam

Bought my new WR450F through Adam. Legend of a bloke. Previously had dealing with most of the other sales blokes as well. Sales team are absolute legends. Can’t say anything bad about any of the other sections. Only had great dealings. Always enjoy going in for service, parts, advice. They’re always happy to help where they can. Highly recommend.

Sensational stuff. Got the parts in I needed and fitted me properly to my new Pushbike. Peter went over and beyond not just fitting me to the new bike but teaching me some valuable lessons in order to be way more comfortable and best of all faster. Taught me a great deal about the bike itself, riding and correct posture, I couldn't be happier

Highly recommend the service and advice from the legends (Pete, Kevin, Jared). I had my bike set up by Pete and wow, it's a completely different bike after the set up. Kevin and Jared were exceptional with their advice on what to carry and do if I ever get stuck with a flat. Can't thank the legends enough! I'll be back that's for sure …

Perfect buying experience from the moment I stepped through the door till the day I picked up my new bike. Sales team are extremely helpful and friendly without being pushy. Parts and service guys nailed it too. I shopped every Yamaha dealer in Sydney (and surrounds) and "On two wheels" were the best hands down. They will keep my business.

I purchased KTM 1290 Super Duke R from OTW and the experience was great from the time i made the first contact with them and all the way till i picked up my bike. All the staff i dealt, with was very helpful and especially Nathan who went out of his way to make the experience a special one. I will highly recommend this dealership!!

I bought a dirt bike from these guys and I have to say the service was excellent and (Pat) the salesperson when out of his way to assist me as I am novice rider. I also meet the guys in the workshop they were also more than happy to run you through everything and what to anticipate down the line. Overall an excellent experience.

Nathan is a fantastic bloke who will help you with any questions you might have. As a first-time motorcycle buyer it was great to have the time to float between my choices and to have honest thoughts and opinions provided. Thanks for the experience! I'll have to be back when it's time to move to bigger and better beasts.

I purchased yamaha r3 from the team on two wheels and I am glad I have chosen these guys for my first new bike. Both Adam and Aden are professional sales people who can answer your queries about the vehicle you are buying remotely. Good communication, excellent delivery process and above all pricing is also competitive.

My wife and I purchased two motorbikes from Carl who was great to do business with, he helped with all aspects of the sales process and the after sales service has also been great. Thanks also to Pat for helping with the delivery. Highly recommend you go and see these guys if you are choosing a new motorbike. M & L

Normally I have had zero problems with this place, however recent I was quoted $77 for the fitting of a tyre which was meant to include the disposal of the old tyre. Only to be hit with a bill of $99 to fit and additional fee for disposal of old. Will never use the services of the on two wheels workshop again.

Awesome customer service. I got treated with respect and they answered all questions no matter how stupid my questions where. Carl is a great sales person but was more like a mate. He did his best to get me the best deal in which he did. End of the day i came out a winner with my new Kawasaki Z900RS cafe.

Carl was great through out the purchase he was on top of everything always answered my emails or phone calls, always keeping me informed during the process, Highly recommend purchasing from on two wheels they also have a a wide range of spare parts and accessories on the upper level great one stop shop.

Incredible customer service and great value , I picked up my new T7 from the store and couldn’t be happier with everything from the sales team to the finance team. The level of professionalism and care is first class. Even the MCA team upstairs were amazing in helping me with some gear.. thanks team

Always amazing customer service, they go above and beyond. Friendly, helpful and never rush the experience no matter how small. Also recently had my bike serviced by Kevin, fantastic job and great timing and communication. Every time I leave feeling like part of the family and a smile on my face.

Absolutely awesome buying experience from start to finish! On Two Wheels has by far been the best motorbike shop I’ve ever dealt with. Nathan was so welcoming, friendly, funny and gave his best price upfront no mucking around. The whole team vibe was fantastic. Thank you. Cheers Donna …

Bought my very first bike and Nathan was extremely helpful every step of the way despite this transaction being done completely over the phone. He kept me updated every step of the way and the bike arrived looking even better than I had imagined, would not hesitate to deal with them again

Can't fault the buying experience here. The guys spent time with my 12yr old, who was buying his first mountain bike, to ask/answer questions, get sizing right etc and recommend a bike that would suit. The estimate provided on timing of delivery was as explained. Will be going back soon

The showroom is nice and open with a lot of natural light. The sales staff were exceptional along with the finance staff. My first dealings with this dealership and it will not be my last. Great, friendly people. I do not regret my multistrada purchase or buying from this dealership.

Adam Fidanza at on two wheels helped me make my sons dream come true with his first motorbike and helping me with gear and the bike and excellent customer service everytime we have been into store would recommend him and on two wheels for all things you need for motorbikes and gear

Thanks to Peter, Ashley and the team for your great service. Very happy with my Kawasaki Ninja, got a great deal and lots of expert help. Also very happy with my riding gear (Helmet, Jacket, Boots and Gloves). Ive had the bike for 3 weeks now and loving it. Keep up the great work!

Adam fidanza help me find the r7 I was after and also the aftermarket accessories to go with it, absolutely pleased with end result and price. Wonderful team and store down at on two wheels will be going back in the future to purchase more bikes from the team. cheers guys …

Adam was amazing right from the very start. Hi knowledge and service was faultless. He kept me up to date from the deposit right up until I picked up my bike. If your looking for a new bike Adam is the man to speak to and On Two Wheels were amazing aswell

On Two Wheels; from the service to the pricing and everything in between… these guys and gals are the it for all things motorcycle! Patrick and Nathan were a great help and made our purchases fun and exciting. Cannot recommend enough, helpful and informative. Cheers!!

Got my Yamaha R3. Very happy with it. Adam was great to deal with. No pressure, informative and he also delivered the bike to my mate and I on the same day so we can split delivery cost. The bike itself is a joy. Enough grunt but very forgiving and fun for a learner.

Can not fault On Two Wheels at Gregory Hills. The whole team of staff are knowledgeable and friendly. The premises are well presented. I purchased a new Kawasaki very easily with the bike ready to be on the road very promptly. And best of all scored a fantastic deal!

Needed new tyres for my bike. Called them up and they booked me in instantly. Awesome and super-friendly customer service. Great price and hassle free. Even cleaned, lubricated and adjusted my chain for me at no extra charge. Will be going back in the future.

Drove in 1 hour for a test drive, I am a returning rider with no helmet and wasn't told I needed one. Apparently due to COVID they don't provide loaner helmets. I had test driven with 4 dealerships previously all with loaner helmets. Get with the times guys.

Went down to this shop to for a tpi adjustment. The head mechanic quoted $130 an hour just to look at and said it’ll take more than 2hrs. Took the bike down Wollongong and was charged $120 for the whole thing. Absolute rip off and taking advantage of people.

Awesome experience, when i was searching online i found a slight error in one of their listings, called them to confirm it was the right part i was looking for and they were very thankful i noticed the error, will happily do business with them again …

Just purchased a Honda CBR650R from here and was assisted by Adam and Hanna, they were happy to help me with any questions I had, the process was quick and easy and I had my dream bike within 2 days of purchase, very happy with their assistance and service

Excellent service! Nathan was great, took his time to explain everything in great detail in regards to our questions. Hanna from the Finance team was great as well. Awesome experience..will definitely be going back for another purchase in the future.

Absolutely amazing experience every time we have dealt with them. The staff are fantastic , go above and beyond to help you out and treat you like family. The range is incredible I honestly can’t recommend the people at on two wheels highly enough

Ordered a helmet online, dispatched first working business day, the only thing slow about their online shopping are the contractors who work for Australia Post. Great prices, good range and professional. I will be buying from these guys again!

Easiest experience getting my first finance with hanna, she communicated with me throughout the whole thing and kept me updated every step. Also adam, helping me pick my first bike, and the most fantastic service. love the team down there!!

Very happy with level of service- friendly staff, helpful team. Awesome showroom- top quality workshop. Happily recommend the team from On Two Wheels and the shop to anyone looking to pick up their next bike or service their current bike

I bought a KTM 250sxf. Adam was the salesman and was extremely helpful, welcoming, kind and honest, as was Nathan and Hanna in finance too. Mechanics downstairs were very kind and set the bike up for me too. Highly recommend this place.

Nathan went out of his way to help me with the purchase of my first motorcycle. Definitely a good place to go whether you're a learner starting out or a seasoned rider. The in-house accessory and gear store has a great range as well!

Adam in sales is absolutely awesome. Helped my partner through purchasing a bike, and put up with the constant impatient phone calls. 100% recommend him for any bike purchases or questions, very friendly and incredibly helpful. …

Thanks to all the guys at OTW especially Hanna finance Patrick sales and James service peppe aka (ktm500) is a sleeping weapon love it took 20 years off my life thanks guys you were great helpful and honest all the best Mark Roberts

Awesome service from the team on the floor and in finance. We had Adam help us out with 2 bikes and to say the service was good is an understatement. Walked in at 1pm and road out registered within 24hrs, definitely be back …

I was more than impressed by the quality and position of my graphics kit installed by the team at on two wheels. And wouldn’t hesitate in recommending other riders to have them done by on two wheels motorsports Australia. …

Adam had awesome customer service stirring then pot the entire time we bought the bike, bike was in quality condition and all we could ask for, highly recommend going to Adam and the team of On Two Wheels for any bike purchase.

QUALITY!!!!! Absolutely stoked with the new helmet! These things are rare as unicorn poo and I managed to land one through OTW. Great service by a family owned business . Will definitely return for more goodies …

Some excellent and very helpful staff. As a beginner rider, I found Adam and Rod very experienced and were both very helpful. There were a few hiccups which were solved, if not for these would have given 5 stars... thanks guys

Great service, couldn’t be happier with the bike! Adam in sales is a top bloke always gave me updates on the bike had it sorted out asap, he always gave me the time of day, definitely recommend and to go through Adam in sales!

Highly recommended for any two wheel experience. A special thanks to Adam and his team , in a few days he made my dream come true. if you are looking for professionalism , trust Adam and his team and you will not regret it.

Adam F was such a great help through the whole process of buying a new bike, financing and even servicing and parts. Best interaction I’ve ever had with a dealership, fantastic customer service from the whole team …

Wonderful store and excellent customer service, the young man who served us was a great person, patient, he didn't care about the time, and in the end I took the bicycle I wanted and some accessories. I recommend it!

Thanks Carl in sales for looking after me through the purchase of my first Bike and Hanna in finance for doing the best job in getting the loan, Also the team from Accessories for fitting me out with riding gear.

Nathan is an absolute legend. I traded in my learners legal bike for my dream Ducati and he made sure the transaction was smooth. Also a shout out to Hanna for getting the paper work sorted. Highly recommended.

Took my bike in for its first service, the Service Team were excellent, explained everything to me, nothing hidden. Congratulations On Two Wheels for having such a great Sales & Service Team. You get my vote.

If you’re looking for clear information and a good customer service, you’re at a very wrong place. Your interests and benefit is absolutely none of their concern, it’s to sell you one of their products only.

On Two Wheels is great and their salesman Nathan is a top bloke, Dad and I have brought a few bikes through him an he’s always looked after us, definitely will buy any future bikes through them …

Big thanks to the team at On 2 Wheels. Patrick was super helpful with the purchase of my first bike and helping me with the choices. Definitely recommend the team down there. Loving my new MT-03!!!

Appreciate the store may be busy but the communication is absolutely abysmal. Have relentlessly called for an update on a repair and in the almost month not a singular one has been provided.

These guys have been fantastic from start to finish. Shout outs to Nathan and Hanna for making buying a bike such a simple experience. These guys know what they're doing. Highly recommended!

Thanks to Adam and the team for his assistance with my purchase of a new bike. Was very helpful and knowledgeable about any questions I had and the sale went smooth and quickly. Cheers Boys

Fantastic prompt service from On Two Wheels! Great selection and good pricing. Loved the bonus key ring etc OnTwoWheels included, much appreciated. Thanks Team for such great service.

Thanks to Jarrod for making the purchase and delivery of a new mountain bike quick and easy during COVID lock down. Super happy with the bike and how the process went. Check them out!

Adam was the salesperson I was dealing with. Super helpful, quick to respond to messages and the numerous questions I had as a first time buyer. Cannot fault. Will definitely be back.

Best bicycle shop around. Customer service and actual care was the best. Had a problem with and a new bike and they bent over backwards for me. Can’t rate the team highly enough.