My experience was directly correlated to my bank account statement and deposit amount. I didn’t even get a goodmorning bc I chose to deposit $12 that the atm didn’t take (out of my other bills). I felt like my experience and value as a customer is only as important as my bank account statement. Using a different branch.

We were here with BBVA and thru the transition Geraldo is always great and pays special attention to my elderly parents and always takes good care of us. Every transition is difficult when it is a takeover or acquisition. I was hoping that PNC would have at least Saturday hours, but I guess you can do all online..

I’m a customer at this bank, the only reason I gave them a three star is because I see potiential..for starters I don’t like the transition it’s so confusing and frustrating. Also, they need more help I mean one teller at the booth seriously and 2 bankers ugh!! And also the drive through is always closed.

This is by far my favorite bank to visit. The staff here is always pleasant and professional. They make me feel like a valued customer each and every time. My business banker Jay Sanchez no matter how busy always manages to ask me how is business going with a genuine smile. Thanks Guys

These were some of the most non concern people I have ever seen. Horrible customer service. I went there to open an account for my son, a new customer. I went there today, Wednesday morning about 10am and the place was totally empty. I now know why.

I had BBVA as a local branch account and their service was terrible. I had opened a credit card with them and was using it frequently always paying on time. On 6/11 I had a fraudulent charge and immediately disputed it. They asked for more

If I could zero stars for the worst bank I have ever dealt with. Worst customer service ever. They should have never took over a bank to make things worst during difficult times. Tried to contact for days then finally get John the manager

I would not recommend due to the extremely poor customer service by its management. If you're looking for DMV-style customer service at a bank, this is the bank for you. They're more than willing to push BBVA's products every time I've

Atm is always broken ! & Today I went into the branch for a replacement card & the machine was not printing cards. Asked to speak to the branch manager , while talking to him 5 cards came out… such a major inconvenience

Met with Gerardo. Needed to get my online banking going. He was great! Made the process simple. Was complete fast and was a very nice guy. I recommend Gerardo and BBVA. very satisfied customer.

James & Elise are amazing very professional and friendly i would definitely recommend this bank to everyone looking to bank with people who go above and beyond ❤️ …

This place is prolonged. There is one teller at the bank window inside who looks to be training. I sat for 10-15 minutes. This is what happens when you don't have your bank card.

Just goto another branch don’t waste your time. ATMs are always broke, employees unclear, a manager that just sits at the desk and watches the whole branch fall apart.

The worst financial institution ever. This location has a poor staff and neither of the Atms EVER work. Pnc is trash. Compass was soooo much better.

Their ATM stole my debit card! The bank would not retrieve my card They just told me to cancel it. TERRIBLE CUSTOMER SERVICE.

Piss poor customer service. Attendant handled me as though I was unable to comprehend her explanation to my question.

Horrible service by a teller name Jessica. She was rude and very Frank. The branch manager was not nice either.

Everytime I go to this location I get a good quality of service I like going to this location they are friendly

Guardo was super helpful and kind. His efficiency and professionalism is impressive. Thanks for your help!

Thank you John for your EXCELLENT customer service and Thank you Elise for following up !

Love this place.... customer service 100.... the people are always smiling!

My first visit was extremely great. Customer service is off the hook.

5 star treatment everytime I come to this location …

ATM rarely works...not sure about in-office personnel service...

John is very professional and always gives me excellent service

Worst service ever. The least you will wait is 30min

Staffs are nothing to write home about ....

Great customer service!

I don't recommend it

Excellent atention

Nice bank in TMC

Good