PNC at Chevy Chase is absymal in terms of customer service. I reordered checks. The first set of checks had my address incorrect. The second set of checks added another name to the checks. Finally, after multiple phone calls, the third set of checks was correct. To compound this problem, my account was debited $49 for the checks, two sets of which were useless. The checks should not have cost me anything because of the type of account I have. Over the course of four days, I called the branch at least five times and left messages to speak with the branch manager. One day I called twice in the morning and never received a call back. I expended several hours on this issue. Caveat emptor!

The manager, Bernard, the staff, Yvonne, Maya, Constance, and others could not have been more responsive and professional and indeed wonderful to work with. We are so pleased to be banking with this Branch for decades, and that despite changes in staffing, these are the very Best of the bunch... including persons I cannot recall at this moment. Banks are supposed to be so impersonal but these people make you feel like you are family, that they are there to serve you, and that they care about you. Kudo's all around!!!

PNC Chevy Chase is the “No can do”bank. I deal with six banks in my business & personal life. While none are particularly great, PNC is the worst, by far. All I hear is what they “CAN’T” do or that general processes will take double the time of every other bank in town. After today’s ridiculous interaction, I’m closing out my account with them and moving that six figures to one of the more customer service oriented banks on the same strip of Connecticut Ave.

Bernard is the best manager in any bank ever! We always feel personally taken care of by him. Any transaction with Bernard is a joy. Instead of feeling like a stranger in the US capital, I feel like a community member in a small village. Thank you, Bernard for your care!

I have always found PNC Bank and the Chevy Chase Branch in particular goes out of its way to be of assistance to me. They have been patient in assisting me in financing a mortgage loan and anticipating my financial needs. I couldn't be happier.

Bernard is the best Manager of, well, anything. His staff are excellent and have great respect for him. It is pure joyous comfort to have him in my life.

Excellent customer service. Quiet on a Saturday morning. Starbucks directly to the side of this bank. A few steps away from small grocery stores.

Wonderful and helpful staff. Always happy to answer questions and Services.

The Best! It's just like a small hometown bank!!

The worst PNC branch, poor customer service