Unfair fees and terms and policies. Horrible customer service. I do not recommend this bank at all. Either shop for better rates or make sure to read all the fine prints because they will sneak in specific stipulations which allow them to either charge higher fees or to hold your money without the ability for you to access it.

Sheila and her entire staff are simply amazing. They are attentive to each customer's needs and they strive to make sure every customer is taken care of timely and leaves the branch with a smile on their faces. Given the hustle and bustle

It isn't very often that I feel compelled to write a review for a business however I have gotten such amazing service from Sheila and her team at the Pacific Premier Bank in Encino - that I wanted to share my experience with everyone who

The worst experience I’ve had with a bank period. I made the mistake of refinancing with Pacific Premier Bank and they have made the experience as inconvenient as you can imagine. From lies to promises that were never kept , the bank and

One of the better banks I have dealt with. Given their care, their attention to detail and amazing customer services, I decided to move my accounts and money from big bank to them. Diana, Ryan and all others are amazing at what they do.

I LOVE this bank! I have been a long time customer here and prefer it to any other bank. The whole staff is so friendly and helpful anytime they are needed. They have a very personalized way of banking. They know their clients by first

We have worked with the Encino Branch for more than 20 years and cannot be happier to call them OUR bank! Customer Service is key in any business, and I can easily say that this bank holds true to the highest standards. Thank you Alba,

I have been using Pacific Premier Bank for over 30 years and would never go anywhere else. Alba & Sheila are the best......Every time I need anything it gets done, and it’s never a problem. they make me feel like a valued customer. As

Pacific Premier Bank has been serving our organization for the past year. In all that time, we have experienced the highest level of service and helpful, quick solutions. Sheila Matilla, the branch service manager, works very hard to

This service has made my banking a true pleasure. Each and everyone of the staff are both efficient and helpful. As my time is valuable, working with Pacific Premier is both rapid and accurate. I do have other accounts with Chase,

The most personable business banking experience. The staff genuinely loves what they do and it shows in how they interact with you. If you're looking to move your business or personal bank account, look no further.

So so customer service, they do NOT have an ATM, Parking is limited. However they did reach out and kindly helped me out over the phone, I do love that this bank has a good corporate structure.

Our company has been dealing with officers of this bank for years. Service has been excellent. We would not bank anywhere else. Shelia goes above and beyond. Arlete is always available to us.

This is absolutley the worst experiance i have ever had in any bank. I walked in to the bank to cash a $194 check. And its a company check not a personal . takes more than 40 minutes .

I was a customer of Grand Point Bank when they were acquired by Pacific Premier Bank. Both my personal and business accounts are established in the Encino Branch.

This branch is one of my favorite. The staff are amazing specially Sheila she helped me so much and I have brought my entire banking here because of her.

Horrible service from tellers at this branch , maps not accurate new location same street

Amazing bank! Everyone there is very nice and attentive! Highly recommend.

Work on the road delays on time