There are three parts to my experience. 1) Online Ordering: it went easy, and as expected. I have used their website many times, and usually have them deliver. This time I thought I would do carryout since I was going to be out and about. 2) Food quality: The pizza at Papa John's is always the same. Which is good because they're consistent. The pizza has never wavered from being cooked perfectly, and having ordered over a dozen times over the last year with different orders almost every time, I can't help but be very pleased with the food quality. 3) Customer service: Awful. The delivery people are always great because they know what customer service is, but the one time I went there in person it felt like I was talking to a deaf mute. First off, I walk in, and no one turns around to greet me, and I stand there for a whole minute before he finally notices me. One employee. Taking his time cutting breadsticks. Seriously. I told him my name and said I was there to pick up a pizza. "Sir, may I have your name?" he asks. Wait, I just said it like 15 seconds ago. Okay, "My name is Layton," I reply. Okay, he looks it up, and says, "I don't know if I can do this transaction." Well then why are you ringing me up at the register, he takes a step back as if to go to the back office to ask permission, then says "Oh I'll just do it." and proceeds to finalize my transaction. He hands me my pizza, and turns around and walks away and half mutters "haveagoodday." Well, there I am with my pizza, "Could I get some plates and napkins?" I ask, he looks at me for a second like I just asked him for a back rub, then thinks hmm, where could those be and proceeds to look around for plates. He finds the plates, hands a few to me, and walks away again. I ended up just pulling a bunch of napkins out of the dispenser on the counter. It felt like something out of those TV shows where the owner hires help to see how the employees act and serve food. It was an awful experience to go to their storefront. I did not like it. Again, the pizza itself is fine, which is why I gave 4 stars because this is a pizza place, after all. But they're missing that 5th star because customer service is significant to me.

EDIT: Docked 1 star. The pizza is still absolutely excellent recently, and the guy who handed me the pizza (perhaps, ironically, the manager) was very prompt and nice. They reliably make my pizza quickly every time. I really don't have complaints at all except for a call I made when I got home: The manager got on the defensive & basically rolled his eyes at me through the phone when I called about a dipping sauce that had opened and spilled all over my pizza by the time I got it home. I wasn't explicitly accusatory in my call but just described what it looked like: that somebody had opened it (I was presuming on accident, but my anxiety had me wondering If I'd done something to annoy them, so I wasn't sure). I had no idea the heating rack was hot enough that sauces could burst/pop open on them. Now I do. I wish I had been told this by somebody who was more forgiving. Not even an ounce of apology; just pure annoyance and defensiveness. An "aw yeah sorry that happens sometimes" would've been perfect. He just scoffed at me while telling me "I assure you, no one's going around opening sauces." As if fast food employees tampering with food is the most asinine concept ever. I was pretty taken aback by him putting words in my mouth then getting so defensive & condescending over it. If I'm to give him the benefit of the doubt, I must've come across as rude myself for him to act this way. Or maybe he gets annoying calls like this often. Me: "Oh, okay. I just didn't know." Him: *Aggravated silence* "..........Bye." EDIT 2: A second garlic cup, that spent 0 time on the heating rack, was already open when I grabbed it. Maybe there was a manufacturing error that made the seals weaker --------- Whoever made my pizza tonight, incredible job. Sometimes the bbq sauce is burnt/old and there's too much inedible chewy fat in the bacon, but tonight it was delicious!!!! Everyone here is always so nice. I just pick up my pre-ordered pizza at the desk & haven't had issues so far. Only quirk is the app seems to tell you the pizza is ready for pickup a couple minutes before it actually is

First the order was given to the wrong person we were notified after already waiting an hour. When the order finally arrived we were missing multiples sauces and the Shaq pizza was not as described, I called the store to let them know and ask if there was any way we could get a credit or discount for our next order. They told me they would credit the sauces and could possibly give me a discount on my next order. In frustration I said thank you very much I would appreciate that and hung up. I should have looked through the whole order before I called. When I called again I expressed my understanding for them trying to rush the order back out to us, but in doing this the quality of the food was poor. I was then asked if I could recite the ingredients of the buffalo chicken papadia and practically berated when I didn’t know the base of that particular recipe. Then the manager told me it was a new cook and again, I was sympathetic, but I said it was not my job to check the new hires preparation of my order and all I was asking for was a refund on the wrong item, nothing else! The manager then told me he would give me a credit after giving me the run around and never once saying he was sorry if, never expressing any sympathy towards me, the customer who can’t enjoy my food because I didn’t get the right order and it’s now been 2 hours since I placed my order. After that call we received another call saying I would not receive a discount after the verbal abuse. I know all the calls are recorded and though I was frustrated, I kept my composure and didn’t not speak to them rudely. It wasn’t until the MANAGER spoke to me the way he did about me not knowing the ingredients, even though I am not his employee! Even still I did not yell and say mean things.

The general manager Leslie and all of the other on-site employees think that they are above taking orders over the phone. Their call center is so busy that the store had to field the call and Leslie “the store manager” hung up on my father and my wife over 2 separate calls to try to place an order. This level of disrespect and entitlement makes me question the quality of the products and services that we are being provided. unfortunately I loved this company before now and my friends and family had to witness this call. The disrespect and disregard that we were given is appalling. I now have to assume that as a whole papa johns is no longer a safe or reliable option for me, my family, and my friends. I loved this place and this pizza, but now I am in serious doubt as to whether or not I can ever trust this company again. If you can’t provide decent service, then how can you provide a decent product that people can trust? It pains me to say this but when people don’t care about us or our safety, then we shouldn’t care about them or the products they provide. Instead of providing a basic service for me and my family, the GM decided that she would complain to her boss about us instead (as she told us loudly and proudly over the phone) when we simply were trying to place an order. This would have been providing us with a common and basic service that is expected across the board when ordering pizza especially, but also food in general.

As a die hard Papa John's fan, it pained me to write this review, but this location is simply terrible. I would rather drive to the one on 700 E and 3300 S despite the inconvenience to avoid patronizing this location. First of all the crust was terribly inconsistent and thin so that in some parts it was dry like a cracker. Second, the cheese was incredibly sparse. I had one or two slices that were essentially cheese-less. And finally, they left off toppings that I paid for. I called to see if I could at least be refunded for the toppings I paid extra for but did not receive, and the girl who answered claimed to have made the pizzas herself and insisted she did not make a mistake. Since I was looking right at the pizza and could see there were no olives on it, it was frustrating to feel like I had to argue about it. For heavens sake, just apologize and refund a couple bucks. Disappointing as I run an office downtown and would have loved to provide them with frequent and regular large orders but due to disappointed employees who did not get what they ordered, coupled with the completely indignant and remorseless response we got from calling, we will not be purchasing from here again.

I am in charge of ordering lunch for my office multiple times a week. When we get pizza, we order from here. I use the online ordering which is easy because it saves my order and I can easily customize it. The pizza is average. It's what you would expect ordering from Papa Johns. We order 6 pizzas, 3 cheese bread, and 100 wings. There has been no issue with the quality, temperature, etc when the pizza arrives. Sometimes the delivery people don't read the instructions that I leave for them when ordering but that's okay. Usually a quick phone call from them clears up the confusion. Some delivery drivers are great about bringing along condiments, or plates and napkins, sometimes they forget. Which is okay because our office is stocked for those items. But for such a large order at lunch time, to be ordered, prepared, cooked, and delivered it takes no longer than 35 mins max to get it to us. This is our go to place for pizza in our office. Quick, reliable, and average pizza but exactly what you would expect from Papa Johns.

Horrible experience, first time at this pizza spot. I ordered for pick up at 915. Got there and no one even said hello or acknowledged me for 10 minutes. I seen pizza boxes sitting on counter left open. The guy who made the pizza said he made it at 845.. I had to ask if I could have my pizza because they still didn't get the order even after I asked and my name for the order. They said yea it's here. Been done for a while... they grabbed the boxes left on counter open and gave them to me. I said they were dry and cold.. they said well they been there a while and that was it. I was so bugged. Then I got home to find out the pizza bottom was missing on 2 of the slices. They just moved the topping around to cover it. In total I paid 30 bucks for cold hard ripped pizza.. thanks for the experience.

So I like Papa John's Pizza, but this location was a pain. I waited an hour and a half when I was quoted a 50-60 minute wait. When I call, not only did they have my phone number COMPLETELY wrong, but also my address. I live in an apartment complex that frequently patrons this Papa John's to deliver pizzas. So I get told they will make me a new pizza and deliver it to me for free. When the pizza gets here, it's old. They tried to heat up the old pizza and present it as new. My friend and I were so hungry by then we couldn't care that much, but it still bothers me! Don't order from this Papa John's if you're in the SLC area. Order from one of the other locations. I've never had a problem until I ordered from this one.

I ordered a pizza yesterday to my job and first the guy that answered the phone didn't listen to anything I was saying so I had to repeat myself multiple times. Then when the delivery guy came he was being rude telling me that I needed to tell them I was at the front desk so he didn't have to call my phone (which I did tell the guy on the phone if he would have listened) After that I gave him cash and he didn't give me change he took off with my money. I would have gave him a tip but I would like to do that on my own and not him taking off with my money. I am super disappointed and will not order from this location ever again .

After having a very rough day and finally getting to a hotel, this papa johns was the first place I called.. and I’m so glad I did, their customer service is amazing, Austin worked so well with me on the phone, and Derek got the pizza to me just in time and was very polite even if my hotel had to have security lead him to my room, they still put in all the effort and did such an amazing job for me!! It might just be a pizza joint but for someone who has been though hell the last few days, a little sweetness and great customer service can put a smile on anyone’s face!!! Suggest this place 150% !!!

Great customer service. I experienced a hick up that can arise in any course of business (no one is perfect). The pizza came smashed to one side of the box. I order from here often and can say this has never happened. I called to let them know of the state of the pizza and was immediately informed that one would be recreated and sent out. They were very professional in handling the call. Within a timely manner the new pizza was delivered and the driver apologized for any inconvenience. While it was only a small issue in the realm of pizza delivery this location has definitely won my loyalty.

I ordered this pizza for my husband since it was our anniversary. On the order I requested a heart shape pizza, I even called as well since it was our anniversary AND nothing he got a cold regular pizza to his workplace and totally killed our anniversary since this was his present since he loves pizza. Next time I'm just ordering from Pizza hut last time I made this request they followed through. I even called back and the girl gave me attitude and could care less about the error they made on my order. I will also go to corporate regarding this.

I live in Michigan and there are no papa johns where I live. I found this location in phone book in Salt Lake and was impressed with how easy it was to order. John, the person that I spoke with on the phone was patient and polite as I have never had pappa johns before. He said it would be an hour to deliver and the pizza was at my hotel room in 45 min. Delivery person was nice and pleasant. Pizza was good. My 1st experience with this company was absolutely fantastic. I'm wondering why someone hasn't tried to open up a pappa johns where I live.

Zero zero zero tolerance for lazy people this store has transferred my order plenty of times and they forget half the things I order. when I called in they had no explanation to why my order was transferred from salt lake to West Jordan. The driver called to tell me that he was in West Jordan I don’t even have a West Jordan address on my account. Then they told me they can’t do anything for me besides Cancelling it and ordering a new one I don’t want another order from papa johns from now on this is horrible management on their end.

Got carry out from this location on July 20th at 9:00 PM and absolutely no one in the store was wearing masks, despite the mask order in Salt Lake county! I felt unsafe inside waiting for my order, and the past 2 times I’ve been in the store, I’ve watched the chick preparing orders handling dough and toppings with her bare hands and no gloves! I will absolutely not be back. I almost asked for my money back and left because I don’t feel good eating food from here.

Respect to the girl who worked the 24th by herself. She is probably the best asset y’all have when it comes down to this pizza place. I ordered around 10+ pizzas plus she had 3 customers ahead of me with 10+ more pizzas as well. And she did all of it by herself. Girl deserves a huge raise cause a simple “good job” is not even close to enough. Really hope she knows she is awesome at what she does and she deserves everything positive coming to her in the future.

The delivery guy came to our neighborhood, then left and parked at a grocery store. I called the store to see what was happening. They did not know. He showed up with cold pizza almost 1 hour later. He was surprised that I could track his delivery with their app. No apologies. God only knows what he did with that pizza in the parking lot. We threw it in the trash. We will never order pizza from them again. We should be supporting local restaurants anyhow.

The lady manager at this Papa John's is rude! I ordered a pizza for my daughters birthday (Wed May 27th) and the order was the wrong the pizza and cheesesticks were underdone! I called the store and was transferred to the manager; when I told her my problem, she hung up on me! I called again and asked if they would fix the order, she hung up again with No apologies, only a condescending tone of voice, as if it was my fault. Do NOT order from here!!!!

Got a 12 inch mushroom pizza for 18.49. Told them to put 3x the mushrooms. I got 1x the amount... They charged me for it, then gave a discount... I got 4 dollars off, then they put a 4 dollar tip to it..... Disappointed. This is the 3rd pizza to get to me messed up. The manager told me they know how to measure. I'm done with Papa Johns. I will make sure none of my friends or family go here again. Remember.... Lose one customer, lose 10...

Worst service ever, they gave us the wrong pizza and I called for an hour and then when they finally answered had the nerve to tell me I was wrong while I’m still looking at the pizza and then told me to stop talking while I’m explaining the situation and then completely hung up on me and turned their phones off! Worst worst service I have ever had to deal with. I will never ever order from a business that doesn’t respect it’s customers

Ordered pizza for the office. Gave the phone number to call when they got here and they took down the wrong number. Had to call again. Lady who answered was rude. It was supposed to be here at 10:15. Its 10:49 and still waiting. Delayed our whole office from doing our job. Still paid full price and tipped. Then driver got in an accident and we had to get the pizza!!! Not satisfied.

Very disappointing. I'm staying in the Red Lion hotel and wanted to have them deliver here. They said they would but that I needed to tip cash for the driver even though I'm using a credit card. I don't carry cash on business trips. My Papa John's at home allows you to tip on the credit card slip. They said they don't allow this. Really? So much for getting my business.

Though the food is good the employees are not great. You could walk in and stand there for 15 mins and no employee will greet you or even acknowledge you. Then when you do order (if you happen to get there attention) they are extremely slow. They could have like 5 orders on screen and tell you it will be an hour late. Not a place I would recommend to anyone.

I feel like I could have done better with a frozen pizza. To me this wasn't Papa John's Pizza the crust had no flavor and was very chewy. They shoved the sauce right in the middle of the pizza which was stupid it could have been put it in another box Pizza could have been warmer and toppings could have been a little less chancy. Very disappointing.

I actually love their pizza in this location Had interaction on phone with manager offered me free pizza after a incident. But I dont like calling being a disabled home bound intervert lol. My only real complaint is hamburger pizza not on menu online Id buy those more. Its funny I live net to dominos but wont buy ttheir pizza cuz of the rats lol.

In the five minutes that I was there, I heard an F bomb dropped. I saw the woman working the front throw a box at the guy in the kitchen and when I asked for peppers and parmesian and I was told “I don’t care“. I’ve never had to deal with such unprofessionalism from a customer service representative before.

So...We came into town late and were hungry..this was close to our hotel and figured OK let's just get this.. so I ordered on line and picked it up. The customer service was amazing! Cheerfully greated..then offered me plates and napkins..Pizza was made perfectly..for chain was so impressed!

Me and my three friends went in there and ordered two 14-in pizzas and were very pleased with the results, this establishment was very clean and the staff was extremely friendly, this is going to be our new pizza joint to go to!
Food: 5
Service: 5
Atmosphere: 5

Worst ever. Love Papa John's but placed an order that was to be 45 minutes, a hour and 35 minutes later I called and cancelled. I thought 45 minutes was too long, let alone 1:35...thanks for not even calling or alerting me that it would take longer...wish I could give zero stars.

I live 7 blocks away and somehow it took an over hour and the pizza was stone cold. Skimped on the toppings and too much sauce. Don't waste your time. I will definitely call a local place (The Pie, Sicilian) for a pizza ten times better with less of wait next time!

They made a minor mistake on a carryout order, didn't bother me at all and honestly not even worth mentioning to anyone, but the manager noticed and went above and beyond to make it right without me saying a word. Couldn't ask for better customer service.

The food was nice. Because of work I ordered it to be delivered. When I received the pizza it was ok. There was little to no cheese on the pizza. the sauce was super light too when I ordered extra sauce. The driver looked nice but treated me like crap.

Just finished waiting over an hour for a pizza. Again. I'm about five blocks away from this location, and my estimated delivery time was 29-39 minutes. I requested no contact delivery, and the driver knocked on my door and waited for me to answer it.

I ordered here for the first time online and was very satisfied with the price, time of delivery, and quality of my food. The delivery driver was exceptional and very nice when he called for my specific location. The only possible negative

They seem to be accommodating with my order especially when children change their minds. However, we all just got sick on their pizza and it was only pepperoni and cheese. That is awful! Now I have to change unless they correct the issue!

I went in to pick up a Dash, and one of the drivers passed out to the floor and had a seizure. When I walked in, the driver held the door for me and complimented the color of my hair. Best of health, man. I'll send some prayers your way.

Pizza is as to be expected, but note that the lobby closes at some point before delivery (many people are saying around 9:30 PM). Anyone wanting pizza after that time who does not live where they deliver to will be unable to get pizza.

Sat on hold listening to the promotions run over and over again for 10 min. I understand it can be busy, but that is excessive. Pretty bad that I cant even order Edit: Called back and than sat on hold again for another 10 min. Amazing.

Very nice friendly customer service very supportive had my mother in law in the hospital and she was craving pizza found papa johns pizza and they were just opening but made our order fast and they were very caring would go back again

The worst service , do not get Pizza in any Paps John's is the worst service I ever gave I will not recommend to get pizza from any of their location service people are very rude and abusive with disable customers, #PapaJohn'sPizza.

Pizza was terrible, with no one to complain to about it. I will not ever eat Papa John again
Service
Delivery
Meal type
Dinner
Price per person
$20–30
Food: 1
Recommended dishes
Hawaiian Pizza

I love Papa John's! Lately I've been ordering delivery from this location and let me just say EVERY TIME the food is hot and fresh, the drivers are very friendly, fast, and efficient. Papa John's never disappoints.

Delivery has always been late, from this location. I was given a time on how long it would take. Place the time on my timer and I would call Everytime I've ordered from here. Disappointed its still like that.

Consistent flavor, speed, and quality. Clean kitchen in a convenient location. Simple phone app finds the closest location, tracks the progress of your order, and remembers what you like for easy reordering.

Worst experience ever, I live 3 walking minutes away, they had over 1 hour to deliver. Pizza was cold and the delivery guy just place the Pizza in Front of the door without knocking. Never ever again

As a DoorDasher. This guys know nothing about customer service at all, and quite frankly I don’t think they know how to count, they tell you five minutes but it’s actually 20+ minutes.Unacceptable!

Papa John's pizza was deliciously fresh. And the employees were all so wonderful. A Celebration with a Large order of "The Works" pizza for my Grand End of the Week. Thank you Papa John's.

They didn't bring what I ordered, they brought cold pizza not well done as I told them, paid on the phone with my bank card but driver didn't know wondering why? Delete thier phone number.

Called Sunday night and was put on hold without any employee speaking to me. Stayed on the phone for 15 mins and never was able to talk to anybody. Tried calling back with the same result.

For the most part my order was good, they showed up on time the pizza was cooked and looked fine, the only problem was the pizza was not cut at all, it'd just be nice if my pizza was cut.

If I could choose no stars I would, and don’t bother ordering unless you can wait two hours for a cold pizza and I suggest if you have to order from this place then call 2 hours ahead

Excellent service. Management stepped up when I had issues with the website. Great food. I little disappointed in the look of the pizza. The middle didn't have toppings. Looked bad.

I called to place a delivery order & the worker who answered the phone (a lady) was very rude. We love the pizza, but I was not at all impressed with the lady’s customer service.

One employee had a mask dangling from one ear while another had it covering his chin. Neither were covering their mouths. Other employees wearing masks seemingly did not care.

I love Papa John, but this specific branch really disgusted me. The pizza was undercooked and I chewed a plastic wrap when I was eating the pizza. Stay away from this place.

Amazing customer service! I online ordered at the wrong Papa John’s store and this store refunded it completely and was very understanding. Love Papa John’s and their pizza!

With more than 120 reviews, 98 thousand plus reviews views, more than 6 million photo views and a master photographer badge, Please like the review if you find it helpful.

Nothing out of the ordinary for a Papa Johns. Food is reasonable if you have coupons, otherwise there are places nearby that offer better tasting pizza for much less.

Food tasted great, and they were really friendly, but not a single worker was wearing a mask. I saw several employees touching their face while/before making pizzas.

Took almost two hours to get my food- which was incorrect. Paid extra for special crust, which I did not receive. Paid for sauce cups which I did not receive either.

It seems that Papa John's pizza is losing its quality. It's not nearly as tasty as it was 10 years ago. The pizza seems like it is microwaved more than made fresh.

Just ordered a pizza for carry out. Usually don’t leave reviews but the guy who handed me my pizza was an awesome dude with good vibes. Gotta leave a 5 star

Really not even one star! They’ve hired someone that’s truly shiftless! The sad part is that the person thinks if they leave that job, they’ll work harder!

Didn't want to miss my bus and I was short on payment and they were awesome helping me out. Really made my bad day not so bad. Great guys! Thanks again!!

Order a pizza, repeat the address about 5 times, pizza was said to arrive in "7 mins" Its been about an hr and half and i still havent received my pizza

Nice friendly staff. Good management. Everyone was busy doing their respective jobs and they were all very polite. The Italian Hero pizza was way good!

Not all requested items were on pizza. Breadsticks were burned. Lowest quality I’ve seen from this company. Definitely not worth the price I paid.

Thankfully my work ordered this pizza so I didn't have to pay for it, but I've had better pizza from 7-11. Papa John's really has gone downhill.

What are you guys talking about? This place rocks. They have excellent food, service, deals and is one of the most tastiest quality you can get

They were an hour late with my delivery. And little to no communication about the delay. There is no excuse. Plan ahead and keep me posted.

So much trouble just to order a pizza over the phone with two locations! What happened to your quality customer service, it's terrible!

Ordered a epic pepperoni and cheese stuffed crust with olives and green peppers. Got home and there's no pepperoni on the pizza. Lame!!

The delivery driver forgot my food. On top of that, was very rude and judgmental. Bad business practice for a person relying on tips.

The pizza's good and the staff are friendly. We get great deals by ordering online, and the pizza's always ready right on time.

Horrible service. Staff is so rude but what can you expect from a racist company like Papa Johns. Stay away from this location.

Horrible pizza. Just ordered and the sauce is much different. Tastes too sweet. Almost tangy. Will never order again.

Place was clean and the staff was nice. My order was ready when I got there. Took them a while to notice I was there.

Two hours later and my pizza might be on it's way... but the staff will mess with the tracker so who knows! ‍♂️ …

I have ordered several times including a specific time for pick up and it has always been ready, and good looking!

Their website says they have salads but when my friend went to get our pizza, they had no salads. Pizza was ok.

The pizza was really good but that's not hard to do, the only bad part was finding hair in one of the slices.

Made a minor mistake on our order, and more than made up for it. Friendly and committed to customer service.

Every time I order wait is so long almost reay to not order any more they always say no workers or drivers

I use this place often, and having the app is even more help. Friendly staff and the pizza is always good.

Fast and the delivery driver heard our dogs barking and gave them treats, Brad the driver is a great guy

foo gave me a fake accent over the phone but ngl it got me and the pizza was fire so go awff papa js.

The order was complete and ready on time. Quick in and out. The pizza was great tasting and fresh.

Delicious pizza, clean store, attentive staff, and quick service. Consistent Papa John's goodness.

Called to order, dude sounded like he didn't want to live anymore. Hung up and called dominoes.

delicious pizza, was delivered hot and fresh and right on time. the driver was very friendly!

If you live in the Avenues and you want fast and friendly service this is the place to call.

I enjoy the service that I reserved and this Papa John's will continue getting my service

Best pizza in the world. You can always have a different new experience with papa John's

If you enjoy cold pizza delivered 2 hours after you order it, this is the place for you!

Quality not what it used to be. It is pizza. They are round most have cheese and sauce.

Nah! Dominos tastes better and is half the price and they don’t have such a shady CEO

papa John pizza is the Bomb there garlic sauce is the reason I love this pizza place.

Delivery was fast and the customer service was good, but the pizza wasn't favorite

VERY RUDE!!!!! some people don't like there job, MAYBE THEY SHOULDN'T WORK THERE

Just ordered 2 pizza and waiting 1 hours finally it comes and it was uncooked.