Do not get your rings resized here unless you want to wait 3 weeks and receive ZERO updates on the status or when it will be returned. I brought in my ring in to be resized and was initially told that there would be a 3 week turnaround to which I immediately asked for any expediting options and the applicable fees. The associate then told me that she would put a rush on the ring to get it back faster. It's now been 2 weeks and still....nothing....I've called several times to try and get updates and I keep being told that there is a 3 week turnaround (even though it's supposed to be a RUSH). The only time I got any answers from the store was when I called head office directly and they called the store management to speak to them. I honestly just feel like the associate lied to me about putting a rush on it to get me out of the store and it's so upsetting that this company doesn't seem to care about how long you have to go without the ring and how many moments you're missing to show it off (especially in the first few weeks of an engagement when EVERYONE asks to see it). I will NEVER be returning to a People's location for any jewelry purchase! If the store had just given me answers or made me feel like they were TRYING to help me and move the process along as quickly as possible I wouldn't be so upset. I'm just tired of calling and looking for answers only to be told "3 weeks, 3 weeks, 3 weeks"

We had a horrible experience at this location. We purchased our engagement ring from Peoples in Niagara Falls - great experience. Then we went to Burlington location to get my soon to be husband his wedding band. We went in and at first very pleasant until she realized that i didn't need a wedding band for i was going to wear my mom's ring who passed away for it's sentimental to me and he wanted a black band. First she was mad i wasn't spending 1700 on a wedding band and then i asked if they could polish up my moms ring - she looked at it and said i don't think those diamonds are real and it would cost over $100 to polish. I took back my ring and was very upset by what she said - didn't care that the ring was sentimental to me. Then my soon to be husband wanted to see black bands and she said that is not a real wedding band that it needs to be gold or silver- we said NO we want a black band. She again was very rude about it!! I am suppose to get my engagement ring sized - i will NOT be going to this location for that or anything EVER !! Worst experience i have ever received. Owner of People's Jewellers you need to have a chat with your staff for they RUINED MY EXPERIENCE and i will NOT recommend this location!!!! I never give bad reviews but i was truly very upset when i left this place.

Edit - would give negative stars if I could - head office promised contact by team member yet it never came. Store owner does not have voicemail for shop nor will staff answer the telephone. Don't waste your time; go to someone who cares about your business. edit - Down to 1 star - even head office not responding now...very disappointed, appalling customer service, utterly unacceptable behaviour. Holding final opinion in abeyance. One week overdue for notification of replacement diamond earrings. Salesman said he owned several locations and simply needed to transfer stock and would call by Tuesday. A week later and zero contact. Original earrings had a manufacturing flaw in the clasp so replacement required versus repair. Once in a lifetime treat by 80 year old for his 81 year old sweetheart. Appalled that business open all day today and telephone never picked up by staff nor went to voicemail despite numerous efforts and 40+ rings per attempt.

Ill start this by saying I have shopped at many People's Jewellery stores, but the service received here was very negative, rude, and opinionated. Sales consultants should know better than to tell someone that they cant have something just because you personally don't think it looks good. And if you're delivering bad news based on your professional knowledge that say; a certain style ring won't work or you don't have many more options in stock, try not to do it in such a stuck up way. Shopping last minute for a wedding ring is stressful enough without your negative attitude and dismissal of what I would like. After shopping at many other jewelry stores I STILL bought my wedding band at peoples(obviously not this one), and my future husbands too.

This was a huge disappointment - the staff. I had a traumatizing experience in the Burlington Mall location. The staff were completely rude and condescending, and were essentially refusing to assist me as I was "off brand". Little bit of background info: I am a plus size girl, attempting to find the ring of my dreams and I was told that I should try a "different store or vibe" upon my search at this store. It was incredulous, their behaviour towards me. I find it astounding that they were employed at all to begin with. Good luck with keeping your customers happy when all you hire are snobby, rude, and offensive people who have lack of regard for the people around them - it says a lot about you as a business.

Normally I have a really good experience but today I went to get my semi annual ring clean and inspection. Called to ask if I needed an appointment and was told no and he was very rude on the phone. No greeting or sign off. I go without an appointment told they’re not doing inspections because of covid? Which is fine but other jewellers are...? And why wasn’t I told that on the phone?? And I’m told they can’t clean it without my paper work? I didn’t bring paper work in June when I got it cleaned. And why wouldn’t the man on the phone tell me I needed my paper work. You can find really helpful people but half the staff just hates their customer service job and you can tell.

Got an engagement ring and wedding band but sadly they only offer 1 size which happened to be way too big for me. So we had to send it for resizing and were told it can take up to 4 weeks. That's ridiculous in my opinion. Shouldn't take that long to resize a ring. It's just not the best experience when you have to wait that long to get your ring back, especially considering the rings are not cheap. They should either offer more sizes or if resizing must be done then speed up that process. I've had more complex stuff done that didn't take half this long.

I was so happy with my recent gift purchase at Peoples Jewellers today. I received service that was above and beyond. After being let down by another jewellers I called the the Burlington Mall Peoples store and spoke with Prakash and explained my predicament. He was able to immediately help me find a solution. When I visited the store he was so helpful, courteous and kind. I arrived at the store pretty close to closing and this did not phase him, he was still able to help me find the perfect gift! Thank you to all the kind staff working there today.

I have spent thousands of dollars with People's. Recently I bought a necklace with my kids names on it for my wife. First things first, they messed up the spelling on my daughter's name. So I phoned the customer service department and the lady couldn't give me a straight up answer on how to get this issue resolved. She kept going on about getting a shipping label made up. If the mistake is on their end, they should make things work so that the customer is happy. I will be taking my business somewhere else. I will never recommend this company

I bought off the website and noticed in the email 2 minutes later that it would take 2-3 weeks to arrive. This is Christmas season! I called customer service it took me over 30 minutes to connect and when I finally did they said they could not cancel the order. What kind of supply chain do you have when it takes 2-3 weeks to deliver, I even paid for UPS! What kind of customer service do you have when you can't cancel an order within 40 minutes of the order when you have 2-3 weeks to do so and it has not even been picked yet. @businessfail

In People’s Burlington Mall Wonderful experience with sales lady VEENA extremely knowledgeable and kind showing us different options. Looking for our son a great deal on Engagement Rings think found us the Perfect One. Veena our son is coming to see you to purchase this ring on Sunday November 01, 2020 please hold on he loves it. This is the pickiest person and he loved your expertise. Thank you VEENA for your kindness Stay Safe and You Are OUTSTANDING. Sincerely ROBERT A.

I was helped by Nicole, Amanda, and another lady who were very helpful and accomodating. I never quite received such a warm genuine feeling from a jewellery store before. I felt like my best interest was always number one, and they went above and beyond when they didn't have to. There was a slight miscommunication with policy, but that is mostly my own doing. I am forever a customer at People's Burlington because of my experiences with these women.

The women in this store were SO rude to me. I went to get my $700 dollar ring cleaned which I purchased from this store. I walked in and immediately was given a dirty look that made me feel as if I was not supposed to be in there. They were extremely disrespectful and did not provide good customer service what so ever. Do not recommend going in here unless you are a very wealthy looking person or else you will not be treated respectfully.

We found a ring online hoping we could find it in store but we came in without any expectations. Laura took her time to explain how the process works and she was extremely helpful throughout the process. We ended up buying the ring and peace of mind as Laura made the process very simple. We highly recommend Laura as she is very friendly, knowledgeable about her job and assisted us above and beyond.

This is my favorite store location now because, all the employees here especially Natascha Leung are all nice, approachable & really helpful. She's a good listener and she provided me honest insight about the jewelry that I want. All the staff here care about the customer's interest. I'm so satisfied about my recent purchased & I highly recommend this jewelry store.

Just wanted to share a great example of customer service from Cecilia at the Burlington People's Jewelers. She went out of her way to help me resolve a gift card issue I was having and resolved my problem very quickly in person after not getting anywhere with customer service on the phone. Can't thank her enough for all her help - it was SO very much appreciated!!

Went in to this location to look around , met Veena and was met with exceptional service. My Girlfriend and I were very please with how helpful she was. Extremely Educated , Honest, and ensured we had an overall Perfect experience. I made and Appointment to pick up my Purchase 2 days later and IT was Flawless. Recommendations for this location and Veena.

Had many wonderful experiences with all the employees in there but want to give the most recognition to Laura who has gone above and beyond to make sure I found what I want and was happy. I am very pleased with all her knowledge and experience. She has helped with with many pieces of jewelry! I am a very satisfied customer and love going to see Laura

Long story short.I purchased two watches last week ,I wasn't sure about one of them and I decided to exchange it.They were really busy but still provided a superior service (I'm thinking of a gentleman that showed me many different watches till I found the one ) and a friendly attitude as well.I would highly recommend People at Burlington Mall!

No wonder why almost every customer is unhappy with their unprofessional and rude behavior . We finalize everything and decided to pick it up next day ,but then I am informed it will be $900 extra if I don't buy it today ,that too they called up just before 15 mins store closes.. Don't recommend any1 going there .

Customer service was amazing from this store. I called in looking for something but they didn't have it in stock, they were able to find me something better and they were extremely patient with me! Even through this covid experience they made it very easy and safe to shop. Very much recommend!

Professional service by Camille .Terrific help for last minute shopper for the festive season .Disappointed by poor service by U.S . Intermediate. Whatever that confusing , irrational word carries in English Vocabulary. Will be 5 if received by Dec .24th .before closing. Merry Festive Season .

Veena and Natasha at the Burlington mall location were amazing! From the moment I stepped into the store their customer service was incredible. Thank you for helping me make the perfect purchase. I would definitely recommend this store. Thanks again for making my experience exceptional

Good service. friendly staff. Only complaint I have is it was my first time buying a nice watch and the one I chose I was told it was 10K gold plated and diamonds in the face, but after looking up the watch,none of that was true. Overall I had good service except for the misleading.

I had the opportunity to shop at Peoples store and I liked their wide variety of collections online and at store. The staff was so helpful and patient with my requests. Thanks for Burlington Mall store staff (Burlington, Ontario), specially Ms. Natasha and Mr. Prakash.

My Wife and I went to this location to buy ring. And we were extremely happy with the service by Veena. She really took her time showing us numerous options.Thank you so much for making our experience memorable. Look forward to coming back and seeing you in the future

I visited Peoples Jewellers to rebuild the prongs of my wedding ring. Natascha, the store manager was extreamly helpful throughout the visit. Her knowledge on jewelry and professional customer service was superb. Natascha, thank you for such a wonderful service.

I did curbside pickup and the staff were horrible. One would think there would be a little more friendliness considering what we are all going through right now. For the money I spent I expected some damn good customer service. Not returning to this location!!!

Very poor customer service from the Burlington store location. Having spent close to 10k at the St. Catharines location you would think that customer service would be just as good at other locations. Please retrain that woman with the heavy accent. Thank you.

Purchased a gift at the Burlington location for my wife, veena was awesome I highly recommend going to see her for all your jewelry needs. The experience was hassle free she wasn't pushy at all and took her time picking out the perfect gift for me. 10/10

Came in today looking for wedding bands and had an absolutely fantastic experience shopping with Veena. My fiance and I found our perfect bands and Veena was incredibly helpful and knowledgeable. Can't wait to come pick up our new jewelry

Peoples Jewellers- Burlington Centre has been my "go to" location for a number of years. They have always provided superb service & are very knowledgeable & caring. A special thank you to Natasha (Store Manager) & Laura (Sales Associate).

Natascha went the extra mile to help us, she spent nearly one hour to get exactly what we needed in our price range. We have been visiting Natascha for awhile and I can’t thank her enough for her kindness and her ongoing professionalism.

What a wonderful experience on Sunday May 7 2023 I ve had with Natascha (Pearl lady) I ve had. She is the store manager and also the most pleasant, experienced, soft spoken, friendly and just so easy and fun to talk about what you need

I just bought a chain today and Laura was extremely helpful and answered all my questions. I had a great experience and found my dream chain.. I opened a peoples credit card and I couldn’t be happier with how everything went !

Veena was so very welcoming and cheerful! She helped us find the perfect engagement ring and wedding band, and made the overall experience fun! We will definitely recommend Veena and Peoples to our friends and family.

Extremely detailed process to ensure security. Natasha walked us through every aspect of the repair and appraisal. Very happy with how thorough, professional, and customer oriented everything was. Highly recommended!

Veena made our engagement ring shopping experience so great! She was so helpful and showed us beautiful rings within our price range. The purchase process went very smoothly and we are so pleased with everything.

Terrible customer service. The person who was helping me dropped the ring I picked atleast four times. I am not sure if its because it was on sale or I denied getting protection for ring that's only worth $39.99.

My fiance bought my engagement ring from this location. And we recently bought both out wedding bands there. I especially love Vina ! She had great suggestions and was so friendly. Would highly recommenced.

I bought a ring for my now fiancé, it needed to be resized and they rushed the order to get it back to us in less than two weeks. Excellent customer service, the people at Peoples are welcoming and helpful.

Went in to buy a piece of jewellery and received wonderful assistance and service from Veena. Veena Helped me in selecting the jewellery, and also did a beautiful job in wrapping it for me. Thank you!

Veena was amazing, very friendly, great service, experience and knowledge. The whole team was very friendly and helpful. Thank you so much. We're happy to have you as part of our forever yes.

I was looking for rings on short notice and Veena was so happy to help me! They gave me a great deal and helped me out with my rush order. People's Jewellers has always been the place to go!

They sell cheap quality jewelry for over price and most of it is not what it's suppose to be. Not sure how this company is still around, I feel bad for people that spend money here!

Our experience at People's was absolutely amazing, Natascha took her time and really explained everything- she made our experience so memorable! Thanks to her I got my dream ring.

I came in to People's Jewelry in Burlington Center today and Veena help me with warranty work and I bought this beautiful ring, thank you so much Veena you are the greatest

Very unprofessional staff and there is a lot of miscommunication between the online customer service representatives and the in-store associates. Horrible experience.

Laura is a most helpful and inspiring Peoples Jewellers sales representative. She has a special ability in quickly finding the right gift for that special someone.

Great customer service walked in with a very confusing problem regarding returns and exchanges and warranty issues and in the matter of seconds it was figured out.

Veena was incredibly knowledgeable and an absolute pleasure to work with. I highly recommend. Thank you, Veena! I look forward to seeing you again soon!

Natasha and workers are so wonderful. They made accommodations for me and were very understanding. I would definitely recommend this peoples location.

This place is awesome, Veena helped us pick out our wedding bands and she was very helpful and educated us about the ring choices. Highly recommend!

Have purchased several items here, staff is always friendly and helpful. Recently visited to have a ring serviced and they exceeded my expectations.

Veena from Burlington mall was amazing helping my wife and I out for our 25th anniversary wedding rings ..again thank you for all your help …

Natasha took wonderful care of myself and my rings. Taking time to explain the warranty and suggested care. Her expertise is greatly appreciated!

The staff were so helpful in getting my rings sized. I worked with Camille and with Jenny. Both offered such great service and were very patient.

Natascha is very kind and professional. Super helpful and truly wants the best for her customers. Thank you so much for your help Natascha!

Very fast and professional service. Helped me choose a timeless piece for my mother. Would highly recommend this store/location.

The customer service is really terrible at this location. Not comparable to other jewelry stores at this mall… very dissatisfied

a worker named Natasha helped me and I ended up getting my girlfriend a wonderful gift. Wonderful service, recommend this store.

This has been the easiest friendliest purchase of a diamond ring I've ever had thanks to Natasha and Shalini !! I will be back !

Great experience. Shalin was very helpful and found us everything we were looking for. Highly recommended, will come again!

The lady who handled our order pickup was extremely unprofessional and she ruined the experience of buying new ring for us.

Excellent customer service. Had some jewellery repaired under warranty and very pleased with the service.

I had a terrific shopping experience. Natasha was super friendly very helpful. Will definitely return.

Qamile was so friendly and helpful. I will be back for sure to order more custom jewelry with Qamile.

Natasha was excellent. She was very patient and informative while we looked for our wedding bands.

Wonderful experience at this store! Natasha was extremely helpful, accomodating and knowledgeable!

Nice selection for kids and teenagers. The staff was very very helpful . Overall great experience.

Laura was phenomenal at people's great costumer service great interacting with her very help full

Veena and Natasha were a great help, very friendly and made our experience extremely pleasant

Excellent customer service and help from Veena! Would certainly return to the same store.

Very personable! Knowledgeable excellent service. Natasha was amazing will be coming back

Great experience shopping and customer service from Natasha. Keep up the great work!

Was helped by Vina! Very friendly and approachable! Would definitely come back here!

Natasha has been a pleasure to work with. Excellent customer service at this store!

Veena and staff were awesome!! Very patient and helpful! Would highly recommend!

I love this store. People's is my place of choice for most of my jewelry.

Natasha is so kind and helpful and they have very nice collections

I had an amazing experience qamile helped alot and was super nice.

Qamile helped us a peoples nd was amazing. Thank you for your help

People's are top notch jewelers. Excellent staff, very courteous.

Veena was such an amazing help! Amazing service!!! 10 out of 10

Veena was excellent!!! Helped me on a meaningful purchase!!!

Very friendly and helpful staff. Service was quick and easy

Very good service, very happy thank you Natasha and team!

They were super helpful and friendly!!!!Love my ring!

Very helpful. Got everything I needed. Thank u

Amazing service by Natasha! Thank you