After making an appointment for a TPMS recalibration, I waited an hour and 40 minutes in the lobby and they hadn’t even started on my car. I asked how much longer and they said they’d start in 30 minutes. Requested my keys back and left. What is the point of making an appointment if you’re not going to honor it? Waste of my time.

Just needed a quick job to have a tire fixed. Was hoping it would take 10 minutes or so to pull a nail out and plug it in. But just had to leave after a couple of hours. I didn't have an appointment, but since I bought these tires, very expensive, at Pep Boys I thought it would be a little bit of a priority. Guess not

Had appointment for 2:00pm did not leave there until 5:30 had to get three wheels changed , they had to fix the fourth one because they put it on backwards one of the worst experience I have deal with will not recommend this place to anybody if they was doing it for free no updates on time or anything . very sad

Oil change? Go somewhere else. Period. They will cause nothing but inconvenience for you. Carlos, the service manager, will lie and deny the lack of integrity they have. Unprofessional customer service, telling an upset customer "don't come at me like that". B PLEASE. be a man, fess up. DO NOT COME HERE

Pep boys always does a great job, and their prices are very fair. I have a new battery replaced on my BMW and oil change done with full synthetic 5w-30 both times they had best pricing in the san Jose market area and offered great quality products. I am now going to them for all my gasoline car work.

OMG! My husband had a 2:30 appointment for our oil change, he showed up and was told no one showed up for work . He was told there was only one person that works on cars and they want him to work 7 days a week! How can you put that on one person's shoulders. I will never be back. …

They never did any work on the tires. Tire pressure remained the same when I brought it in and they said they did tire rotation. They never even filled the air to all tires which I asked them to do in work order. I also asked them to change

I would like say Mike and team are awesome at Pep Boy. Even though the new wheel’s didn’t fit the vehicle due to mounts were not the right sizing. Mike and team help take off the new tires off the new wheels and told me to contact the wheel

Manager is unprofessional, my appointment was a window between 9am and 10am. My vehicle was completed at 5pm. I was having 2 tires changed. First they called at noon and said my battery in my car was dead and tried to blame it on me. So I

I was about 20 minutes late to my appt because I accidentally went to the wrong location and fortunately they still took me. The girl at the desk was friendly. I came for 4 new tires. When I got there they weren’t busy at all so I figured

From the moment I came into the shop, the rep, Dan Gonzales, was very rude towards me. He told me that they couldn't take anymore cars and to make an appointment. I than asked if PepBoys use the credit card issued by Fortive. He said no,

I will absolutely never return here. I came in to get two of my front tires replaced, I waited 3 hours to get just the two replaced! After I finally got back to my vehicle I noticed they hadn’t cleaned off any of the lube on my tires, so

I brought my car in yesterday to get my tires replaced. The specific tires I want were said to be in stock, so I left my car with them. I had to take a day off in order for this to be done. However, they called me back 4 and a half hour

Worst place I've experienced. Ordered tires thru Amazon, tires shipped to this location within two days. Called to make an appointment and they told me next day at 3:00pm. Next day arrived at 3:00pm, waited until 5:45pm and they told me

Horrible customer service. Had my car overnight and didn’t even touch it the day before when I actually had an appointment. Even into the next day it wasn’t done until middle of the day because they were jammed with cars for that day

A day and a half just to have my brakes replaced. I dropped my car off at 10am and 6 hours later I receive a call saying they recommend I change the rear brakes. The only problem is that's what I had already told them! So from 4pm to

7/3/22 @8:00am. This location does not sell parts.They are a service station. They do not give you a confidence feeling like they want to help you but will do the work and they want all day to do it, because lack of labor resources.

Got in & out in 45 minutes for an oil change & tire rotation appointment. Professional staff, tidy & timely. Exceeded expectations for a first timer at this facility. Will come back for any other sevices as needed.

This has to be one of the worse auto/tire shop out there. I called at 3pm, asking to replace one tire and was told by the female service advisor that to come in and they can get it done in about an hour.

I was looking to buy new tires and i chose Pep Boys since I was close by. This place was really nice, quick, and reliable. The staff was approachable and nice. I would go again.

Easy drop off and pick up. Inconsistent with documenting mileage at the time of the oil change and placing an appointment sticker on the car window.

Pep boys team was great with getting me in and out while providing excellent customer service and great prices thanks to all the team members

So disappointing. I make appointment at 9 and they were so late that they did not open at all. UNBELIEVABLE, That was very Disrespectful.

We experienced excellent customer service. The work was completed when promised and the prices were far less than the dealerships.

I went in for an oil change and was impressed by the helpfulness of the service guy who provided quick and efficient service.

I had a flat tire, and they were able to fix it efficiently and for a great price! I would definitely recommend them.

The front desk gentlemen was very helpful they all work hard. Company needs to hire more help!

Excellent customer service Staff Very Knowledgeable Great Manager

Thank you for the excellent service! Tony and Micheal were great!

Mike was incredibly helpful. Definitely a positive experience.