2 years ago I walked into this Petsupermarket to find the bearded dragons eating eachother. They were going to leave her in the back of the store " to regrow her tail" but in actually they were going to leave her to die. Bearded dragons DO NOT regrow their tails. I sadly couldn't save all 3 dragons because Petsupermarket only gave me 10% off for a missing tail instead of thinking about the well being of their animals. It STILL breakers my heart to this day that the other 2 dragons that were also missing limbs, probably died in the back of the store "waiting to regrow their tails" because of their ignorance and neglect. I NEVER stepped into ANY Petsupermarket again. I just wanted to give an update from 2 years ago, that the Bearded Dragon does have bone issues but is overall doing just fine. This picture is from last Christmas so I know it's old, but I thought it was the cutest one.

I went to this location to buy a mouse and look at the reptiles and these animals had a lack of proper food and water and were in unsanitary conditions. One of the mice in the bins were dead. These animals rely on these people to provide them with food, water, and attention, which they are not providing. It is so important to take care of the animals in pet stores. And there is a high amount of animal neglect in pet stores everywhere. Many pet stores put profits over the well being of the animals they sell and this store is one of them. As customers we have the ability to demand better treatment of animals in stores by choosing to shop at stores that prioritize animals well being and by reporting any instances of neglect or abuse.

Great selection and service, especially from Isabel. For its size, the store has a good amount of aquatic supplies, most of them great price. I was especially impressed with the selection of aquatic plants, which are the healthiest, largest, and cheapest I have found anywhere in Miami after years in the hobby. I bought a wide variety over the last couple weeks and so far they are doing fantastic. Special shoutout to Isabel for going above and beyond to help me with this matter even as the store was closing. I'm definitely coming back here and recommending this place to others.

I just want to share a story about Mari Soria. I was in the store to get information only about fish and dog food. Quite frankly I have never been treated as well as I was by her. She was AMAZING!!! Her customer service was off the chart. Quite frankly, I am not sure why she is working in a store. SHE SHOULD BE TRAINING ALL of your associates. I frequent your brand and have never been treated so well. She was pleasant, professional and courteous. Kudos for finding her. GOOD LUCK keeping her. Huge plus on her multi tasking capabilities. Mari Soria ROCKS!!!!

We always go here to buy our Stella & Chewie products . Great quality food for our pups and we had the best experience from Kim. She made some great recommendations and convinced us to buy a few new products that we didn’t know were available . She was very professional and even noticed the brand of dog food that we use and asked if we were aware they made treats . What a wonderful experience . Definitely coming back!

Great customer service! Stopped into this location to pick up some dog food because my dog has become so picky and doesn’t like dry kibble. Jessica was so welcoming and informative on the different brands of dog food and recommended a few brands for us to try. You really aren’t greeted with customer service here in Miami but I was pleasantly surprised! Me and xena will definitely shop at this location again.

My experiences at this Pet Supermarket have only gotten better and it’s all thanks to the staff here who always point me in the right direction when it comes to the best treats, toys, and food for my two Yorkies (including a new puppy), and my two unexpectedly adopted bunnies. I really appreciate how much the staff cares here. They’re a team that always works together to get me what I need. Thank you.

I just LOVE this pet store! Everybody's so friendly! as soon as you step in the store you are welcome! Even the manager comes to offer you assistance. They'rere so attentive and they have good prices and excellent products! plus lot of choices for your fur babies!❤ they also have lot of fun pet contests with prizes! I've been in two of them with my rescued kitty cat ROSIE ( 2 years)

I had the pleasure of meeting Angel ( manager of ur coconut grove store ) he was very nice and knowledgeable about his store I also met Antonio who helped me find what I needed and knew exactly where to find them. He was great and I will look for him the next time I shop. They are both a great asset to you company. Thanks Susy Hoyo

Wow my experience here was 10/10 the manager (Kimberly) was truly the best. She gave me tips on snacks & food for my kitty & was extremely sweet. She helped me and another client at the same time. I was truly impressed at her level of customer service. Thank you for being a sweetheart, made my experience great.

Best employee at this location is Dexter who always greets you with a smile and seems to know just what you need, makes recommendations. Remembers his regular customers. Goes out of his way to help. Very knowledgeable of products and services.

Purchased the wrong food for my dog. Could not get a refund, regardless if purchase was less than 15 days ago, without signing up for their rewards program. Took an extra 20 minutes, for no reason. Do not support this business.

The staff at this Pet Supermarket are AMAZING. They've helped us with things we needed for our Yorkies and today they got us everything for our unexpected bunny adoption! We couldn't do it without them.

This pet supermarket is so great! The employees are amazing and an employee named Jessica was so kind, attentive and my boyfriend and I were very happy with the service. Thank you!

I stopped into pick up a tech gift and the new manager went above and beyond to help out. It's rare to get that extra level of service in Miami these days. I really appreciate it!

Employees are very friendly and helpful..i need to get something for my baby kitty and the help me to get what i needed..thank you.. P.s he love the food.

Ricandra was very very kind !!! excellent customer service! 5 stars for that I'll be back soon! …

Employees were friendly, helpful & knowledgeable on assisting me with my purchase. Thanks so much!

Great store with plenty of inventory! Staff is always nice and helpful as well.

Great customer service was created hello and assisted with my dog food