Exceptional Pet Value Experience! Rating: ★★★★★ I recently visited Pet Value and was blown away by the exceptional experience I had. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me with all my pet-related needs. The store itself was clean, well-organized, and stocked with a wide variety of high-quality products for pets of all kinds. Whether you have a dog, cat, bird, fish, or any other furry or feathered friend, Pet Value has you covered. They offer a vast selection of pet food, toys, accessories, and even grooming supplies. What impressed me the most was the staff's expertise and willingness to go above and beyond to ensure I found the perfect products for my pets. They took the time to understand my pets' specific needs and provided valuable recommendations tailored to their individual requirements. It was evident that they genuinely cared about the well-being of animals and were passionate about helping pet owners make informed choices. Another aspect that sets Pet Value apart is their commitment to providing natural and healthy options for pets. They offer a wide range of organic and grain-free pet food brands, ensuring that pet owners can find the best nutrition for their furry companions. It's refreshing to see a store prioritize the health and well-being of pets rather than just pushing sales. Additionally, Pet Value offers competitive prices, making it an affordable option for pet owners. They frequently have promotions and discounts, which is a bonus for those looking to save some money without compromising on quality. Overall, my experience at Pet Value was outstanding. The combination of friendly and knowledgeable staff, a wide selection of products, and a focus on pet health and well-being makes it a top-notch pet store. I highly recommend Pet Value to all pet owners looking for a one-stop-shop for their furry friends' needs.

Before calling the store or writing a Google Review in regards to the body shaming allegations and the misconduct of an employer, please take a few more minutes of your time to do some research on the subject. In no way do I condone such behaviour in any circumstances. But don't make assumptions after seeing information from only one side of the story. Not only that, but if any of it IS true... shouldn't we be supporting the current employees at this location? It's not on them, nor the store (only the employer). And IF you did your research (or shop here), you can clearly see this is a friendly local business with hardworking employees who only care about your furry friends' wellbeing. If you've made an educated decision and still want to complain, feel free to do so on social media, this is an issue that should be dealt only with the people responsible without harming the innocent. Google Reviews are not made for this, it'll destroy this great locally-owned store. (Consider the source: is the person spreading this information credible? has this previously been tried in their previous jobs/companies...? have you looked any further into her social media...? or have you noticed all the shares/comments this person deleted as soon as they didn't support her "cause"? Have you actually reached out to anyone from the store to see if what you saw was true? or heard their personal experiences as an employee here? did you hear anything negative about this store before all this?) Anyways, consider everyone's side to the story and stay safe.

I would reccomend this place, and the other locations I've gone to. Not once have I had an issue with how they've treated me. I know others who share my opinion. I, nor others except employees, can complain about how they treat staff, and as others have said, there are 2 sides to every story. Unfortunately, most pick a side that coincides with "the little guy must be right, complaining about the big company" without finding out or considering the facts. Interesting too is that all of complaints about fat shaming of employees are all dated the same? Do they have 20 employees we never see that we don't know about? The store wouldn't have that many. Sounds more like a disgruntled former employee that was angry and made a bunch of fake accounts all to say the same thing. Also, how can one complain about their shopping experience when we're not legally allowed in the store? I've called ahead to this and at least 3 other locations based on my activities of the day, and had the exact same experience every time: great friendly, knowledgable staff, that, if they don't have the product you're looking for, suggest alternatives. What more could you ask for in any store? I wish more stores, not just pet stores, were like this. My go to store, and I've tried quite a few in the almost 20 years of rescuing. There are others in my area that are closer that I purposely pass by in order to come here. Completely unrelated, Coco is very cute

I stopped in at this location for some treats for my pup. Generally I shop directly through the supplier. I thought to myself, let’s give them a try. Try and support local. Big mistake. Both cashiers working this evening were rude. The product was directly under a price. I asked about this, and was told yea. It’s not that price. Very rudely. I asked why it is not and asked why I would be at fault for their inability to shelve items where they are suppose to go. I was dismissed and told well this is how it is. I have worked in customer service of one kinda or another for over 17 years. In any business, where I have encountered this issue, the product is given to The customer at the cost seen. As it is not the customers fault something is not where it should be. The 2 employees were so condescending and rude. They have very clearly made the point, it’s not always best to support local of this is what you get. Very disappointed in the service.

Horrible service. My wife and I came Sunday to pick up some dry dog food. We asked the lady who was at the cash for some sample packs, as our dogs are picky eaters. She looked clueless and had no idea what she was doing. She started to give the same food we are purchasing when we told her we didn't want that. She then instead of asking for what we, giving us random food we don't need. She then CHARGED us for the free sample, and over charged us for the bag we paid. We told her that we should get the sample for free. She said it was alright, but still charged us anyways. This lady had no damn clue what she was doing and her customer service skills are abysmal. Try listening to your customer FIRST. I'll NEVER go here again. The Petvalu on Montreal road is better, and they are nicer. Avoid this store at all cost.

Along with Chloé Lagacé’s review, I’m also currently an employee at this store and I would just like advise people to please consider the fact that there are always 2 sides to a story. There is a lot of false information being shared. I just wanted to share my personal experience as an employee, this has always been an amazing job with amazing people. There would not be an entire team of girls still currently working here if the management was disrespectful, I’ve never had any complaints or issues with this job. It’s the best job I’ve ever had, I’ve always wanted to work at a pet store. We truly all just love animals and are here to help pet parents find their solutions

The cashier reluctantly showed me to the section where I apparently would find everything I needed for guinea pigs and left me right away, obviously not available to answer questions. She didn't ask if I required help and whether she could send someone else to assist. Then when I asked for a few questions her answer was that she wasn't familiar with small animals.. She advised me to google the info! What?!!! And she could not answer any questions I had about the products they were selling.. Because she is not acquainted with small animals.. Wow.. Does Pet Valu sell stuff for horses and cows now, so they need to have staff who specialize in big vs small animals?!!!

Worst customer service ever by an employee called Vicky. I never had a problem there in 6 years that I have been buying cat food. Always good mood and great manners except for today. Wow. She rudely accused my 7 year old of stealing without being sure. Instead of asking nicely she just accused and of course my daughter felt humiliated and insisted she didn't do it. And of course she didn't and we did prove it. No apology, instead, defended herself saying that is her job to ask. But she didn't ask just accused. It made me angry. There are always nice ways to ask without accussing. Pathetic.

The store is well-organized and stocked with a wide range of high-quality products for all kinds of pets. The knowledgeable staff was more than willing to offer guidance and answer all my questions, making my shopping experience a breeze. What truly stood out was their dedication to pet health - they carry an impressive selection of nutritious foods, supplements, and accessories. I left feeling confident that I was providing the best for my furry friend. If you're a pet owner who values top-notch products and caring service, this store is definitely the place to go.

Good evening, I went to purchase cat treats the other day and I had the worse customer service I’ve ever experience in a retail store with a man working there who’s name is Daniel. I was going to let it go but the more I think about it, the more I know that this type of behaviour is wrong. He was rushing me out of the door, not helping me with my questions and was extremely rude at the cash. If this person stays there, I will make sure to never go in that Pet Valu again as well as warning people about him. This is simply unprofessional and unacceptable.

I was very impressed with Bridgette's customer service today! I had placed an order online for curbside pick-up last night after the store had closed. This morning, I called the store as soon it opened and explained to Bridgette that my cat was sick and refusing to eat any of the food at home and asked if she could rush my order. She was extremely empathetic and informed me that she understood how stressful it was to have a sick cat and got my order ready within 5 minutes. Her kindness and compassion completely made my day during a difficult time!

Hi I'm with the group of people calling to have the manager removed that held someones pay and then sent a mean note about their body along with the e-transfer Nobody should be called fat girl man its 2021 dont you realize you can't do that.. have you never been on the internet? Let me know when the monster has been removed from the establishment i find that kind of behavior absolutely disgusting and I encourage no one to shop or bring pets here.. who knows who he will insult next hes clearly out of control.

I want to start by saying I haven’t had a personal bad experience at this store. However, if the allegations are true that the owner treated an employee bad because she wanted to take a break (which you are legally supposed to allow when you work a certain amount of hours) and sent her a fatphobic response after she quit then I would highly recommend customers spend their money elsewhere. I don’t tolerate bullying or mistreatment of employees, and I don’t want to support a business that does.

There was a lot of confusion when I returned a bag of cat food that my cat didn’t like. They have an open bag policy where you can return bags of food if your pet doesn’t like it. It seemed like they refunded me for the cat food but charged me double on the new bag. I still don’t get it. The employees seemed to be in some sort of fugue and couldn’t help me. I called the main office and was helped by a very nice woman.

Excellent place to go shopping with your furry pet. The staff is very knowledgeable, efficient and friendly + my dogs love the free cookies ! The store is well kept, clean and organised thanks to the hard work of the staff members. I trust them 100% when I have to make a choice of food or teeth hygiene for instance. Plus there is a lot of choice and there is always A LOT of toys and treats in stock!

I went in yesterday to get my chihuahua some boots. It is always a struggle because everything falls off his tiny paws. I've probably spend over $200 trying to find something to work over the last 2 years. The young man at the checkout suggested getting socks and the paw balloons for my dog and they are working better than anything else I've had and I am super grateful. Thanks young blonde man!

To the person saying they witnessed the manager berating the said employee, I find it funny you did as the store was actually only offering curb side pickup at the time and was therefore closed. It also seems you live in the states. Even if this situation were true, this doesn't affect the knowledge and expertise of the other staff who are only there to help customers and their pets.

My first experience with Pet Valu was during Covid, so take it with a grain of salt since these were not “usual” conditions. Staff was friendly and they found what I needed in short order, since we were in a lockdown. My only knock against is that there wasn’t a better system for the pickup, which resulted in a bit of a lineup outside.

Used to love shopping here and was happy for the dog bathing stations. Sadly the store thinks it is ok to keep live fish confined to minuscule containers for sale. This cruelty disgusts me and everyone I spoke to about this. In 2019 this cruelty is unacceptable and completely unessary. Please do the right thing snd stop this abuse now.

Love this place ! So convenient for many things ! You can go and wash your dog any time you need to ! Is very spacious and clean and treats for your dog while you wash them ! Staff are helpful and very kind ! They have many clothes and toys for dogs . Plus you can go a visit Coco ! This adorable parrot that lives in the store !

Very knowledgeable staff, lately have been providing solutions for behavioural issues with my cat. I appreciate the advice of whomever is working for what to try next when something doesn't work/go wrong, and Daniel especially has been really great. If you want customer service that feels personal, be sure to stop by!

It is a nice store. I purchase cat food there. I feed my cat the Ultra Performance brand and also the BFF wet food. It seems to be priced reasonably. Their monthly treat is also nice. I look for the freeze dry and the Greenies. I have a pet value card, which is free, and for every 12 bags, I believe, I get a free one.

I love Pet Valu but unfortunately I do not find some of the staff at the Beechwood location to be overly helpful. Perhaps they have not been well trained but several times I have dealt with employees who did not know about certain specials or discounts, and did not seem to be concerned about it.

Good selection of items for all pet needs, along with a in store dog washing location. Staff in store are always helpful and friendly. Recently had Freddie go above and beyond with helping me track down a dog harness that was out of stock, with really attentive and exceptional customer service.

This Pet Valu might not be the largest store but what it may lack in size, it gains in customer service. We have 5 pets therefore we tend to drop in consistently and the staff is always very friendly and extremely helpful. If a product is not available, they will gladly order it for you.

Been a customer for years at this store and I’m surprised that the one time I ask to return something I get turned down. Spending my money at a different franchise moving forward. Franchise owners gets reimbursed by the parent company for returns, no need to lie to customers about that.

Body shaming an employee and not paying them for their work is absolutely awful. I do not support this location. I’ve seen the “ franchise” comment pet value has been leaving on similar reviews. I believe as a franchisor you should acknowledge the wrong this franchise owner did.

We brought our dog there for the first time to use their bathing facilities. The staff was very helpful and the bathing setup is very well done. We forgot to bring his brush, but everything else was supplied including shampoo, towels, blower, and scented spray for his coat.

We have two big dogs and come to wash them every so often, and it's always a great experience. Freddy is always so kind, helpful and friendly. Knowledgeable about products and dogs, and he genuinely loves animals. Can't find a better place to bring our dogs for a clean.

I shop here all the time. Owner and employees are very friendly. All these 1 star reviews are being posted in such a short amount of time that they are definitely fake. Just go and experience the service for yourself, don't let these fake reviews influence you.

Do not support this location. The management practices are poor and they discriminate against employees. It is illegal to not allow employees proper breaks even with 4 or 5h shifts. The rating is skewed since they have their own people writing 5 star reviews.

The management here and boss who owns this store is very rude and disrespectful to their employees! No breaks & send their paycheques by email transfers and calls employees fat. UNBELIEVABLE. Will not go or recommend a store with this behaviour towards staff.

I live downtown and it’s really hard to find pet supplies! (Future business idea?). I found Pet Valu in Beechwood through a Google search and they didn’t disappoint. The rabbit I was babysitting was a very happy girl with new hay, pellets and chew treats.

90% of reviews are of people being proffesonally offended on someone else's behalf. Half of the people never shopped at the store and are jumping the gun without knowing details. I've shopped here and such an incident won't stop me from returning.

Body Shaming manager who works here needs to be terminated. I used to recommend and shop here and won't be doing so any longer. "Fat-girl" may have gotten there last paycheque, but know this it is all over social media how you treat others.

Got the perfect pillow mat and nail grinder for my golden here. Love this place, it’s professional, clean and also very refreshing to see staff who enjoy their work. The big shampoo station for dogs is such a good idea and very useful.

I have never had a bad experience at this store. The staff is always friendly and helpful without being in your face. The store is well laid out and they have a dog washing area. Don't forget to say hi to Coco the resident budgie.

Delivery uber eats there and employee down rated me for no reason oh I know who you are and will take legal action if my rating drops .and yes uber eats drivers can sue customers. You know who you are. May 5.2022 9:28am . This

I do not know what I would do without the 10$ self wash stations. My rottweiler hates water but he can't escape when he's tied up to a metal bar in one of the big tubs. Also keeps my own bathtub from getting all scratched up.

Great service and super friendly! I brought 2 large dogs over for a bath and unfortunately left it in a bit of a mess... but they were just so happy to accommodate by back injury and clean up after us. Thank you so much!!!

Not giving your employees breaks is one thing but not paying them and then calling them fat is beyond unprofessional and disgusting. I won't be shopping here again. Learn some respect if you're going run a franchise.

Such a good experience. Easy to find what I was looking for, fair prices, and exceptionally friendly staff! I also appreciate their opening hours, as I was able to find what I needed fairly late in the evening!

good selection. great service and employees are extreamly helpful. it is a little on the expensive side but this location is in a slightly more expensive area so i can understand they need to make their rent.

I love this place! They have a ton of great products, healthy food choices, and the best of the best I dog wash station. I love how friendly and knowledgeable the staff are, especially at this location

The staff are very friendly and knowledgeable about all things pets, they were able to tell me exactly what I needed for my little kitten to make sure we could provide the best care for our fur baby.

Employees are wonderful, though they tend to have lower stock of frozen raw food at this location- which is what I mainly shop for. But overall great store with loads of stock for most items …

I bought blue wilderness food for my dog gave him a small amount and his been sick 9 times. I am going to take the food back and hopefully get my money back. Other than that it is a great place.

I was shopping for my rabbit Sir Hopsalot and I felt hot breath on my neck. It was the owner. He then proceeded to sniff my hair and asked if he could eat my rabbit. Will never shop here again.

Friendly staff. The gentleman was very helpful in the different types of meal. He even provide samples for my fury Angel. There is pet shower that you can bathe your dog. Great experience.

The manager needs to be held accountable for how she treats her employees. Not allowing a break and labelling employees ‘far girl’? I’d never work for a company who has managers like that

I've been shopping here for five years. It's always incredibly clean and the staff and managers are very informative about the products they sell and how to take care of your pets.

The people that work there don't have a lot of knowledge. They just recommend what told. They constantly push performatrin food on you and both my dogs had terrible reactions to it

Poor service and some of the staff “the manager” are really rude no respect for people ! Don’t recommend to wash your pet there will never be going back to a pet value !!

Staff is helpful and friendly, it has a the tubs for self service dog baths and I am always pleased with the variety of pet supplies. It is kept neat and clean too :-)

Betta fish are not ornaments. They are wild animals who live in large expanses of water. Not in one liter plastic bowls! Show respect for life and don't sell wildlife!

Friendly and knowledgeable Staff, better selection and lower costs with the exact same brand as the from the Vet for my 10 month old Cane Corso. Highly recommend

Staff was amazingly friendly during my visit. They were informative but weren't afraid to admit to not knowing something. Good assortment of stuff for cats.

The staff leave me alone which I love. My dog is timid and doesn't like being harassed. If this was closer to home I'd go here each time I needed pup stuff.

Staff is really friendly and knows alot about the different products. You can feel confident they will help you find the right product for your fur babys .

Friendly employees and always excellent service. I really appreciate having a pet store in my neighbourhood that I can walk to, so I get everything here.

Great variety of pet supplies and food, even have raw food. Tons of services. Dog wash, offer pet adoptions, monthly events and pet tags / engravings.

Great choices of pet foods and they also have a pet cleaning area where you can take your dog and give them a bath. Definitely great value for money.

Love this location.The staff are so helpful.This store always has what I want...if not they order it and call me when it comes in.Thanks Beechwood .

Very friendly staff. Although it's a smaller store, at least it's a neighbourhood store so I don't have to drive across town to a larger competitor.

A terrific location. The staff and management are not only super friendly, but knowledgeable when it cones to treating your furrry friend right.

Lost my cat ( found her thankfully) they were kind enough to let me place a poster there to find her. Very friendly staff! The bird there bites!

My experience at Pet Value on Beechwood Ave, in Ottawa, ON - Ontario this afternoon was courteous and very helpful and I'll definitely be back.

Great service, great selection of pet items. The washing station is amazing, saves getting my entire bathroom water soaked when my pup shakes.

went in to purchase dog food price on shelve was 27.99 whenscaned at cash was 29.99 store refused to give the shelve price was not impressed

Absolutely disgusting behavior. The owner/franchisee should be punished. Body shaming an employee after refusing to pay her is rediculous.

Great store. I'm glad we're on phase one of the reopening from covid restrictions. Hopefully we won't be forced to lock down any more..

Very polite and helpful with finding what you need also can recommend other places to find what you are looking for if not in the store

Our dog food was no longer sold probably because of low demand but they offered to pre order it each month for us. Thank you so much!!

i will not shop here. i fear being called "fat girl" im sad for the employee that was called that by the manager. i hope she is ok.

horrible to employees and harasses them, tons of illegal and unethical actions by managers and higher ups, needs to be shut down.

Very clean/organized and the staff is very knowledgeable to help you. Also have a cute bird that lives at the store named Cocoa.

Only place I buy my pet food and any supplies. Well stocked, all the options, and great staff. They even have a pet bath area!

I think that all the employees deserve to have a break, regardless if they're working a 7 hour shift or a 5 hour shift.

I go to Pet Valu because they only sell pet supplies, not animals. ‘Found out this branch sells beta fish. Please stop!

Always great service and great advice.. Frederic is very good and attentive to the customers needs and questions.....

Great location, very friendly staff. Easy to get to with parking next door and easy bus access with regular routes

How dare you shame someone when sending them money YOU owe them. Absolutely disgusting behavior from a business.

We when in for supplies for our dog and they have OODLES of options. Love the store and we'll go back for sure

Do not shop here! Manager fat shames his employees!! So wrong! I can only imagine how he treats his customers.

There is no toxicity in this workplace whatsoever and the owners are fair and generous people! Enough said ☺️

Great bargain option for bathing your pup. $10 to use their shower area which includes a towel and shampoo.

I mentioned I was adopting a cat, and it was all hands on deck. Everyone was so egar to help. It was great!

Excellent experience. Was very knowledge regarding the right brand for my little Pablo. Would shop again

I know they're not known for "fish" but as a pet store, that sells fish they should have more options :)

Nice store the man was just so friendly and knew just what I was looking for I give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Staff always friendly and helpful. Great selection of cat products. Often pets available for adoption.

Went there to get a new scratch post for my cats the place has a lot and the lady was very helpful

If we could give lower them a star I would. To pay your ex employee and to say that is disgusting.

I find their online is too difficult,and can't find proper menu,and they know nothing about bird's

This place has a great selection of stuff..lots of options. Love the space and service was great.

Awful. Owner fat shamed my good friend IN THE STORE. Awfully unprofessional. Will never go back.

Great service and well maintained location. Staff is helpful and enthusiastic. Friendly owners.

its local not 5 stars cause there some room for improvement with selection but overall great.

This place is top-notch. The staff are always helpful and they spoil my pup whenever we go.

I love this store. The staff are wonderful. The products are excellent. No complaints ever.