last time i brought my dog to get groomed. Cassadi did a terrible job . he came out smelling like wet dog and stated “she did the best she can” but i decided to give them a second chance . I scheduled his next appt for 4:30 with DELILAH . she called me early morning asking if i can bring in my dog around 230, me being understanding, i said that was okay. When i arrive, she asked me if I had brought his proof of rabies with me. she did not tell me anything over the phone beforehand or even a week before the appt to bring it in. she stated she couldn’t groom my puppy unless i had proof. I tried calling his vet in front of her but they’re closed on weekends so I was unable to reach them. I offered if i can head home since i only live 5 mins away to get the copy and she said unfortunately no since my puppy was her last grooming of the day and she even said “my apologies i should’ve told you beforehand” . SMH!!! she then rescheduled my appt . I was beyond upset she’s the one who made me push my appt up to 230 when it was originally 430!!! I honestly felt like she just wanted to get over with her day. Unprofessional . again her name was DELILAH. never again taking my puppy to PetSmart . terrible service . I will be taking my puppy to a place where they actually CARE for pets.

Employees have no clue what they’re doing. I came in to buy feeder ghost shrimp and when I asked for help I was initially told there was no shrimp in stock. I wait to be assisted to show the employee where the shrimp are that I’ve seen and I inform her those shrimp are in the wrong tank because those shrimp are ghost shrimp. She says they’re chocolate shrimp?? $5.99. I inform her again that maybe there was a mix up because those aren’t chocolate shrimp and she calls someone else over who looks at the shrimp already in the ready to go bag and he goes “Yeah that’s a ghost shrimp!” Then he comes closer to the same tank, looks around the shrimp tags and then goes it’s another type of shrimp. These people don’t even know what shrimp they have in stock and honestly whoever sorted out the shrimp couldn’t tell the difference between the colors black and transparent. $5.99 for a feeder shrimp that is marketed at 50 cents is unbelievable. Don’t even get me started on how disgusting the conditions these poor creatures are living in are. Pointed out a dead shrimp right in front of me as they were trying to figure out what kind it was. This is the worst experience I’ve had at this Petsmart and honestly it’s a shame.

Went to the store to get some final products for my bearded dragon enclosure and purchase my bearded dragon. Gathered my supplies and waited 20+ minutes for some one to assist me with the bearded dragon. They came over at 7:58 and told me that I couldn’t purchase one because they have a end time for live animal purchases of 8pm. I understand the time frame, which isn’t even posted on the reptile cages but when you come over before the posted time and tell me I can’t purchase them when I’ve been waiting for assistance since 7:40 that’s not acceptable. I understand you might be short staffed but I was there and waiting beforehand. Manager came over and told me come back tomorrow. When stores need business and have sales quotas find it hard to believe you pass up a purchase over 200. I put my supplies back and will not be doing business at this PetSmart again.

I have nearly always had a decent experience at PetSmart in the past. This time, though, I had purchased an aquarium heater with a lifetime warranty. I chose this heater even though it cost quite a bit more because of the warranty. when it stopped working, i took the heater and the receipt and box and packaging back for an exchange. the warranty said nothing about a time limit...it was a lifetime warranty. the manager refused to allow me an exchange and said a lifetime warranty is tricky. I recommend not relying on this PetSmart at Grand and Naragansette for fair treatment.

Took my dog in for a Nail trim, bath & grooming and a terrible job was done at this place. For one I was told they had gave my dog a bath & he smelled like wet dog! Secondly they communicated 2hrs after we had dropped him off saying that they could not trim his nails or groom him! To put the cherry on top two of his paws were cut and he was still bleeding when he was picked up! Please stop advertising you can work with BIG DOGS if this is not the case.

Went to buy dog food and when I asked to have them price match a competitor that I've used at multiple PetSmart's before I was told they can't price match. When I asked them why they can't price match and that I've done this at other PetSmart's without an issue I was told that this specific store doesn't price match because they have been losing a lot of money doing it. What's the point of a price match guarantee if the store isn't going to honor it.

Love coming to my neighborhood Petsmart. The staff are all friendly all the time I stop by, the shop is always usually fully stocked. I never have a hard time finding what I need and if any assistance is needed the team is quick to help. Plus, my dog loves coming along and making new friends. Thanks for a quick and smooth experience every time team!

Cashier #665729 02/26/2023 @5:28pm was very rude and not helpful. I did an online order and ordered cat food instead of dog food… I asked her if this location carried the dog food i’m requesting. She said “Your gonna have to check the shelves” . And which I did, I walked all around the store with no help for 15-20 minutes and couldn’t find it.

I had a bad experience at the grooming salon. I explained my frustrations to Jessie, the store manager. He listened and was sympathetic. He provided me great customer service and I did feel better after speaking with him. Unfortunately, I would never go back to the grooming salon, but I would purchase products at the store.

I bought my sons 1st fish from here, everything was cheap. I needed some help to know what I actually need and the workers were so helpful, they greeted us when we walked in and were so nice even when checking out, with a smile. They also have so much other stuff for many different animals for a good price, would recommend!

My fiance and I bought a ball python from here last week! The associate was very nice and knowledgeable, answered all our questions with no problem. We are absolutely in love with our new baby! *6 month update* our baby Ivy is growing so fast and doing amazing! She got a huge tank upgrade and is over 2 feet now!*

I had my 10 year old Springer spaniel groomed here and I was most impressed. Elena was the groomer and she was awesome not only did she go above and beyond but her patience and attitude was right on. I would recommend her 100 percent. Good job Elena you should be commended by your company. Thank you so much

Been going to this specific Petsmart for years. Always stocked, and easy to find the items I’m looking for. Beds, toys, treats, etc. If I ever need some help or have questions, the staff is pretty friendly and always helpful. If you’re in the area and have a pet, this is definitely a place I’d recommend :)

Had a bad experience with the groomers. Took my dog here for a cut for the first time on a busy day. My dog got an ear infection and they basically just shaved her down to the skin. I noticed that other small dogs were coming out the same. So I guess it's quantity over quality here. Will not go back.

I love going to this store, but today I used the app and a new feature for the curbside pickup is to just press the the button and they will bring out your items. I waited outside 15 minutes and had to call inside for someone to bring out my items. They need to fix their pick up feature.

The girl that helped me out was very helpful and very sweet. I believe her name was Destiny or something similar to that. But she helped me find the proper harness for my dog. As for the cashier, not friendly at all. Didn't get her name but she was Hispanic, very thin, and young.

This pet smart is terrible I couldn't find a single person to help me they were all up front conversing it's a 1/2 block from front to back I'm a senior and spent 20 minutes before I walked upfront. If I wanted to do my daily walk I wouldn't go there. I will never go there again

Fish section well stocked. Staff ready to assist me with 'feeder fathead minnows' purchase to stock very small yard pond. Very clean. Distancing well marked. Door posted with face covering requirement to enter. Few customers on a holiday evening. Easy and quick stop.

This PetSmart was one of the friendliest one I'd ever been to. Everyone was so chipper and happy. The staff was friendly and helpful. It was clean and the aisle were clear and wide. They have a larger selection and a nice variety of items -

I booked online for an appointment and stated she was not pregnant but she’s nursing her babies. PetSmart should definitely state they can’t take nursing dogs instead of wasting my time driving to an appointment that was cancelled . Took my

Pretty clean store but I'll admit I've only came here to pick up an order, staff both times has been super friendly and knowledgeable. Wide variety of whatever you could want for your dog or pup. Used to always think these chains weren't

I had a grooming appointment with someone I believe name is Patricia and it was horrible. There were at least 6 people waiting to get check in. After I left him it took 5-6 hours for her to finish. Don’t ever book any appointments with

Went in looking for flea preventative. I stopped to ask an employee who was way too busy checking Qcodes to help me. I stood next to her for quite a while and she never noticed. Then a woman came up and asked for help, so I lost that

They have a great variety of products, especially for reptiles and aquatic animals. However, they are lacking in hamster product variety. They have plenty of cages to choose from, but I'd like to see more accessory variety.

Its close by, and everyone is really polite. It's a very clean facility, unfortunately sometimes you don't find what your looking for because it's not in stock. Sometimes the lines are long due to not having enough staff.

They have a great selection of toys and food across animal groups. However, there is always a wait for the check out and the grooming salon. They say grooming takes walk-ins, but you are better off making an appt.

I took my long haired, black cat for her very first grooming with Jenna. She did a great job! My cat looked and smelled great! She took her time to really clean and fluff her up. Thanks Jenna! We'll see you again!

Took my baby girl to get groomed. They give you a time and it's on the dot. My baby looked beautiful. I will recommend to family and friends. Very fast service, Friendly, Very attentive, Very clean.

I booked with Delilah for a puppy hair cut she sent my dog back to me with a full face of hair, matted legs etc.. did not know what she was doing at all highly do not recommend this grooming salon

This is the one close to my home I never had a problem, I always find what I'm looking for or better. Just don't get your pet health insurance from there , you’ll be full of broken promises.

Store manager, Dennis, knowingly had multiple incorrect prices of 25.99 on the Wyze camera which rung up at 39.99. Took down the display and refused to honor the price that was advertised.

I took my dog today and they return him bleeding from the many cuts on his body and shaking. The groomer's name is Maggie. The worst is she didn't even told me that this had happened.

Excellent service. My dog loves to come here. We have the insurance at the banfield hospital and they are always checking to make sure my Teddy is good and up to date with vaccines.

Leslye, thank you for your attention, you are very professional and pleasant, your advice was very useful, how good we found you here and you gave us attention in Spanish.

Nice and clean store with awesome staff who care for the animals. This place has all your pet needs, including birthday accessories for your doggo!

Wow amazed at the selection of fish the girl who helped us was super kind and knowledgeable .We went in for a gold fish 5 fish 2 frogs later

Be careful from buying your birds from here they gave me a sick bird died on the 14th day and wouldn’t give me an exchange or a refund

They don’t have enough food for pupy on a salmon flavor always I have to check at 2 or 3 places before J can have the one my dog eat

Great location. Huge selection of cat and dog foods and treats. Friendly staff. Would definitely recommend it. Huge store.

We get our dog's food here. Nice people. A little pricey on some things but great selection of treats and toys

The store was clean, staff was helpful. The cashier was very friendly and kind. He gave treats to our . …

Staff was very helpful and compensating. Little Shelly likes her new home. Update photo added after 5 months

They have a good selection on dog toys for "destroyers" They will last forever. And Halloween costume too.

Pets never had it so good in the 70s and 80s...this place has everything you need for household pet care.

Well is very disappointing when you came to one store and feel lost and not body help you …

Dj groomed my baby and did a great job . Very friendly and my dog loved her def bringing him back . !

It is my favorite pet store, the have excellent service, and grooming i would recommend petsmart.

They have a healthy and nice fish selection. The special beata fish are amazing.

It was really quick and easy people in the store very friendly and helpful

Everyone is really nice there and my dog loves his vet and his groomer.

Good Place To Buy Pet Food Or Groom Ur Pet Also Adoption Of A Pet.

Nice place. the one line for two registers I don't like

Lots of parking. Easy shopping trip. Got what I needed.

My little dude loves this place, and so do I …

great place to get your pet's everyday needs.

YOU DIDN'T HAVE WHAT I LOOKING FOR SOLD OUT

Customer service was really great.

Good people that work here.

Very clean,helpful people.

Great customer service.