Posting this review out of concern and ensure action is made for the reptile care department. Since the departure of a few employees at the location the care and maintenance of the reptiles and their displays have plummeted. Either left empty with vacant spots or habitats that are bare bones and reflect little care to the animals displayed. I’ve visited twice in the past week to see a very young juvenile Blue Tongue Skink hiding under his hide showing very little signs of movement and eyes partially sunken in energy. *Adding a note I own a 8 month Norther Blue Tongue Skink and have experience taking care of and handling unwell reptiles and Skinks* The first time I noticed him sleeping his enclosure was relatively bare with only one hide and a feeding dish with loose uncut greens far too big for a pup that young with no signs of variety, protein , or supplements they need to prevent BBD and ensure they are providing an enriching diet for the skink. Second time around to pick up more supplies I checked in on the little guy to find him in the same exact space with some minor shed lifting but still looking severely lethargic and had difficulty moving around. Food bowl was the same overly large uncut greens, with the addition of loose crickets running around the cage which are horrible source of vitamins and protein for Skinks. I hope the little guy will get taken care of properly but it is extremely concerning that petco is attempting to offer amazing new exotics to the general public but is unable to properly educate their staff and management of how to care for unique exotic species especially one that is known for being intelligent great pets that have the capability of recognizing their owners faces and voices, can express happiness , stress, playfulness, fear , and a diverse range of emotions when observed or handled. When or if someone at this location sees this post I hope adjustments are made please review the care and needs of BTS in depth to understand their complex but basic needs that don’t require much more time than most other pets.

We have been taking Doug to grooming at the La Brea location for 3 years. Our dog has never been aggressive, never bites, doesn’t have any health conditions. He is just a little anxious (as most dogs get) and usually the groomers here are super understanding and help him. Never had ANY issues. Today 10/14, we had a scheduled mini make rover with Gloria. Check in was normal. We were informed it would take 5-10 mins for his appointment to be complete and she would call us over the speaker. As soon as we walk away, maybe 1-2 minutes, she calls us to return. We return and she tells us she is unable to do the service today do to his anxiety. She also informs us that they can’t force him to do anything he doesn’t want to do. I voice my concerns as this has never been an issue. She tellls me again that she is sorry but can’t do the appointment and that “he should be groomed by a mobile grooming service”. She then informs me that he will be noted as “referred out” in the system so he would unable to have appointments made online. I ask what that means and if she was saying he was unable to return to this location and she said yes. I honestly am upset that he wasn’t given a chance and let alone offered to be rescheduled. Again we have come to this location for 3 years and have had numerous grooming baths, hair cuts, and mini-makeovers.

I stopped by this week to see what they had in terms of guppies. I’d been wanting a lyretail for a while but hadn’t seen many in the area and thought I would just take a look. Fortunately, I thought, they had one in stock and I bought him and brought him home. When I put him in my tank I noticed a spot on his nose that I hadn’t noticed from the angle I could see him at the store but because this store is well reviewed and I figured they probably medicate their tanks to prevent infections I really didn’t think anything of it. The next day I woke up to find this lyretail guppy dead. I brought him back and figured he just couldn’t handle the stress of the transfer... the next day I wake up to find a female guppy dead another female with her dorsal fin all white and rotted looking. I flushed them both hoping the Petco lyretail hadn’t introduced disease to my tank. Today I woke up to my female beta’s face all covered in fungus and half the body of one of my fancy tail males covered as well. I went to the store to ask if they could comp me the medication for introducing disease to my tank but the best they could do was a discount... So it looks like a $4 lyretail guppy from this place is going to cost me 5 fish and a bottle of medication. I’m very disappointed and will never shop at this location again.

I ordered $115 worth of items be cause you offer curbside and since my son has an underlined health condition we are still very careful about being exposed. Your website says it offers curbside your recording at the store says you offer curbside and you have designated parking spots for curbside at your store location. Yet when I showed up to pick up my order I called a female picked up the phone and stayed you no longer offer the service and that I had to come into the store and hung up. I was furious but had no choice but to go inside and pick up my already paid for items. There were 10 people in line not all wearing masks, with one cashier I had to wait 10 minutes for someone to help me at you online purchase desk. I don’t think I will ever come back. Your competitors offer curbside and although they are a bit further I’d rather travel a longer distance to patronize a business that offers services that they advertise and who have better customer service. I was very upset the fact so many of your customers had no masks on and I was forced to enter that environment location that I have gone to get tested for COVID19. My results better come back negative or you will hear from me again!

I went to petco the other day and I was looking for royal canine food but it was sold out and the manufacture company of the food was just having problems in general before I got to this petco I went to another one in Beverly Hills and it was also sold out.I had no other options but to switch dogs food brand I actually been wanting to change my dogs food but i didn’t know which brand I wanted to switch too I didn’t want such a big change for my dogs either so I ask devan a employee at petco what he would recommend he recommended me a great new brand he was very helpful and he knew his facts he also recommended me to take a pumpkin Digestive supplement to help my dogs with the new transition of food. Got home it all worked out prefect my dogs loved the new food brand they transition very smoothly this new brand is more better and healthier and there poop is great good texture no diarrhea it all went great big thanks to DEVAN for being a great employee

This store is the worst and I highly recommend you take your business elsewhere. I won’t dwell on the fact that it’s clearly dirty—very dirty—and instead discuss their lack of customer service. I’ve been to Petco stores all over the state and have found staff to be generally helpful and knowledgeable. Not in this location! On each of my three visits, I have asked for a product and been met by a cold stare from an employee; not only that, there is active disinterest on their part in being helpful or accommodating. I will never go to this location again, and I have lots of dog needs, as do both my sons who each have two dogs. I’ll share my experience with everyone I know and I’m hopeful that a new management style will somehow improve this store & bring back customers who have taken their sizable business needs to a friendlier and more positive environment.

The first visit was great, every visit since has gotten progressively worse. The first time, the staff took their time with my dog, called me with an update, everything was fine. They did, however, charge me for an upgraded service I did not want. Because everyone was nice, I let it slide. The second time, absolutely no one called or texted to let me know that my dog's grooming was done. It was only once I arrived at Petco and asked what was going on that I was told it was my own fault for not downloading the Petco App. I let this slide. The third time, I arrived to the odd sound of a dog yelping and howling from the back room. After 5 minutes of technical difficulties ringing me up, I was then cheerily informed that this howling was in fact my dog (who never howls). Again, I was charged for an upgraded service I did not ask for. This was my last visit.

My dog was neutered today and spent most of the day sleeping. It was not until 7:45, when the dog finally awakened, that I realized that the soft cone was too short. He's a poodle with a long snout and immediately started licking the incision. I was concerned that he would be licking all night and that he'd get infected. I contacted Petco, knowing that the store closed at 8:00. When I told the manager the problem, he told me that he'd keep a register open for me in case I arrived after closing. I arrived right at 8:00 and they helped me pick out the right cone and rang me up at 8:06. Thank you, Louis, for being such a great store manager and helping me keep my dog healthy.

Tried four separate times to get an appointment for a teeth cleaning and nail trim and the first two times I left my number in person and was never called back, I finally come in for the third time in-person and get an appointment scheduled for the next day, only to be denied an appointment during my scheduled time due to medical history. Not being able to schedule a la cart services and in person scheduling taking way too long , on top of no warnings or notices of what paperwork I need him to be cleared. This whole experience has been terrible and my dog is so over due for a trim because I wasted so much time trying to get in, don’t go here.

OMG THE customer service here is AMAZING!! Carmen is the best when it comes to helping you out. When I came in with my problem, I right away felt like she actually cared and advised me in many things that ended up being so beneficial to my tank. Alejandra was another person who helped me with my tank. She's the best on giving precautionary advice and well in tune with explaining logistics and procedures. These two will always be my go to people from now on; simply because of their outstanding performance and customer service. Dang, I even think they need a double pay raise!

I feel frustrated every time I come here due to the indifferent and unprofessional attitude of the employees. I saw an item on the Petco website and asked the employee at the counter if it was available in the store, but they told me to check online instead. So I came here because it was listed as available online, but when I arrived, it seemed like the item was not in stock. I asked the employee to help me find out more, but they claimed not to know where it was and instead focused on their phone. I don't understand why they are even here if they don't want to work.

Wow Petco South LaBrea! Their corporate store teams would be wise to study what’s working at this location, and replicate it! Genuine, happy employees can be hard to come by in retail settings, management who stop and strike up friendly conversation are also hard to come by, but both are natural at PetCo South LaBrea. Yesterday’s experience featured Damian and Dr. Caitlin Fay - mini miracle workers providing top notch care to Angelenos. I might get more healing from an hour at this PetCo than from an hour with my therapist. Definitely returning and recommending!

By far the only pet store in LA I haven't had good experience. They have plenty of options available for anything you want. But the store does a bad job when it comes to customer service. I couldn't find a product and tried to find the nearest employee that could help me, who ends up throwing attitude. Doesn't move an inch to help me after we've made eye contact and she recognizes that I need help. I had to walk across the shop to go talk to her and she didn't really seem to care about the questions I had. One word answers, THERE, HERE, GO!

Item from science diet wet food available for my dog older adult above 7+ is always hard to find anywhere else and very happy that petco has it available here at this location since its very close to my home. Easy pick up and customer service girl in the front was able to get me in and out in less than 3 minutes since I placed my order online I was just picking up, everything was quick and fast really appreciate that. Easy, quick, fast. parking lot area is a plus!!

I place a order for pick up and when I call for ask about when is able for pick up my order the Manager was rude attitude and she told me they don't have any order under my name even i explain her that pecto already charge me for my item and after i received a email that they dont have the item that i requested For my surprise i stop 1 hour after to check another items that i need and they have the item that they canceled in stock Really bad experience

I find a complaint with your corporate office weeks ago about a experience at this very store. I called a second time after no one called me back. To this day I have never heard back from anyone. The only reason I shopped at the store the other day is because I was out of cat litter and the store is located across the street from my home! Otherwise I don't plan to do business with a company that doesn't care how it's customers are treated!

Worst customer service. I placed an order for pick up. One item wasn’t what I wanted so I tried to return it two minutes later. I didn’t even made it to my car. I was send to two different registers both made me feel very uncomfortable cause they couldn’t find my account with the phone number and the rewards card. I left the item that I paid for at the register and left without a credit or refund. Disgusting people they should be ashamed.

Very nice people, I always depend on them to locate one thing or another for me. Everyone I've ever asked for help has had great product knowledge, patience, poise, and a nice attitude. It is a happy store. I have never used the grooming service but I have seen a few movie star animals. I mean, they were posing. I think. The dogs and cats all have happy attitudes, tact and reason, and great product knowledge, but they're not talkin'.

The worst Petco … I purchased a salt water fish and he died the same day I came to see if they could help me and the manager came with a sorry but we don’t do refunds my tank is a very well stabilized tank so it can’t be my water or something similar … so if you are looking for salt water life stock this is the WORST PLACE and even the service client is WEAK lol … look for a local fish stores no this stup… companies

This pet shop is my #1 shop for my pet's prerequisites. The food assortments for my pets are open here which were so subtle every so often. Moreover, they could prepare your pets in case you need. Besides, on the off chance that you're looking for an additional pet. Without a doubt, they had a lot of pets accessible to be bought too. The spot was so especially broad as well. Vigorously recommended!

My guinea pigs needed food and my cat needed her joint supplement and I didn't think what I had would hold them over until I did a Chewy order so I stopped in at Petco cuz it was conveniently located along my route to get my kids from school. They had everything I needed but it was a bit difficult to navigate around the pallets in the middle of the aisle and the staff was only moderately helpful.

Excellent service. I was having my dog groomed by Andrew snd Matthew, who provided excellent service. Andrew recommended products for my dog; greenies for teeth and a King curry brush. The sales representatives found the products for me quickly and were most kind. The cashier provided excellent service. All the staff were most kind and courteous as well as knowledge.

The Petco La Brea location is my go to store. The staff is knowledgeable & kind & welcoming.The store is always clean, well stocked & organized. It is impressive as I understand it is considered a top tier location. I truly hope this outstanding rating is shared with all the dedicated team members that make it a great place to visit & shop.

Didn't get the gentleman name at the cashier but wasn't friendly at all. No customers skills at all. Didn't ask if I found everything ok or if I need a bag. He did apologize after I said something. Won't be back unless it is a extreme emergency. The one in culver city on Sepulveda excellent service and good customer service.

Great store, one stop shop for whatever animal you have. We have two dogs and a horse and every time we need something they had it in stock at very reasonable prices. Staff is friendly and helpful. The grooming service is fantastic as well, the dogs are treated very well and they come out of there perfectly groomed.

Great selection or Cat & Dog food and supplies. Pet grooming is available by appointment and pet tag engraving is available. Bird and reptile selection is good. Fresh water aquatic item's are good but limited on salt water aquarium stuff. Penalty of parking is available. Lines maybe long after 4pm or on weekend's.

Decided to get muzzles for both of my dogs who have suddenly gone bad and want to snap at other dog. I just wanted those nylon wrap around ones not the big scary looking basket ones. They work pretty good. They can still drink water while they wear the muzzle. I feel better knowing they won't bite another dog

Was turned down at Petco grooming because we didn’t make it in their 15 min grace period, but that’s only after they saw my dog was a mini golden doodle. I was never informed about being there within 15 mins of the appointment time, when the process takes 4 hours. Not returning to this store again.

Petco is amazing when your pets (and the like) are demanding your wallet ASAP. I just dont feel right buying goldfish flakes for $7 when most other pet stores have the same exact product for a fraction of the price. Although the employees at Petco are very nice and on top of their customer service.

I go here for my pet’s grooming needs. Ernesto is our usual groomer and he always leaves Gracie the way we ask. He makes dropping her off an ease. She also really likes him so she follows him and doesn’t get nervous when she gets there. We trust she’s in good hands and we’re always satisfied.

I really like this Petco. They are very friendly. The parking is pretty easy. They are now carrying higher ended pet food which i like but they run out of a lot of food that i buy, especially when it goes on sale. I like that they have rescue kitties there to hopefully get adopted.

Very helpful staff. There was a gentleman training a dog while I was looking for my items and he took the time to point me in the right direction. This location is a little tricky to find however worth the visit. Totally pet friendly. Dog leash a little costly but greT quality.

Unbelievably great knowledgeable and friendly customer service with lots of high end food and supplies, though not as big as Pasadena. Secretly overheard staff merrily chatting with little critters he was feeding...delightful, and reaffirmed my trashed opinion of humanity.

This was my first time at this location, but the staff seemed to recognize all of the other customers, and asked about their pets by name. Everyone was so friendly. I was also able to pick up my online order early. I also saved money on Ibotta app. Great experience here.

Matt is honestly incredible! I have a husky & well husky’s can be hard to handle, he was so gentle with my baby, knew how to handle him, my baby snowball came out looking absolutely HANDSOME! I will definitely be coming back every month for his grooming! Thank You Matt!

They didnt carry my cats food ( which is surprising cause they have like 4 aisles of cat food) but with the staffs help I was able to find a replacement. And they have real animals IN the store. Holy hell how long has it been since I've seen that!? Nice staff as well

This is a great store with a good selection of goodies for my cat. The one point deduction is because I couldn’t find any Instinct duck cat food until I dug deep behind a pile of chicken cat food to find one tiny can. The problem is why duck was mixed with chicken.

We started puppy training classes at this location and have had a wonderful experience! The trainer Jack is kind, articulate, patient and so encouraging with our puppy Shadow. He really is an amazing trainer and Petco is lucky to have him! Highly recommend.

Very helpful customer service. This is the most extensively stocked Petco I've ever seen. If you have picky eaters or special dietary needs pets, this Petco has it. Finding the entrance as a pedestrian was tricky though, it's in the back parking lot.

They are so helpful here and so kind. I usually order for pick up 1 hour to 30 mins before getting there, and it's ready like 90% of the time(they do say it can take up to 2hrs) so its nice its usually ready for my last minute self. Lots of parking.

I brought my 14 month old, 73 lbs dog here for a bath. Made a same day appt on a Sunday, which is hard to do anywhere. Staff was very sweet and patient with the dog. Prices were phenomenal, $39 as opposed to the $60+ I had been paying elsewhere.

Zero stars! I do not write reviews but this warrants one. My dog has been getting groomed at this petco for two years. Two months ago when I picked him up from grooming, on the way home my dog sat in my lap and my pants were full of blood.

Horrible service. I made an appointment like usual, but when i arrive the groomers were quick to tell me that I was wrong. I also felt racially profiled because as soon as the groomer saw me, a Latina, his face instantly changed. I ALWAYS

I ordered the product online - noted that I would pick it up - called the number given when i was notified that it was ready for pick-up - called the number and a very nice employee brought it out and put it in my car. So easy! Thank you!

Elena and Oscar are phenomenal expert professionals who helped us obtain all the food and supplies for the many animals we have in our classroom. They were pleasant funny and very enjoyable and in addition so knowledgeable that we highly

All the staff are extremely friendly and are always making sure that the customer is able to find what they need. I am always able to locate the items that I want to purchase. The quality of customer service goes above and beyond.

Really like this Petco I come quite often and they always are available to help me with my needs. If you have any questions about any animal they will definitely be able to help you and offer you the right things you need.

Selection of products was not impressive, the floor layout was odd, and things were frequently misplaced or not properly shelved, though not to such a degree as to be embarrassing. I'd rather look online for what I need.

We could not find our desired item, but this location has a lot to offer. parking looks a bit challenging on the street so dont feel discouraged, Head towards the rear for access and designated parking for the pet paws.

Many was the best at helping us out with our fish tank. Many checked the water of our old fish tank and gave us several tips to improve the quality of the water. He was so kind to my children and so patient overall!

Super busy store. Love the gentleness the team members projected. Clean environment, and were stocked on an item that was out everywhere else. Online order pick-up was a breeze. Will continue to do business here.

Always have near-death Bettas as well as dead water plants. Usually dis-organized, but that may be due to young staff with no knowledge of the inventory. Come only if you know what you doing and what you need.

Takes a bit of time to get help with the fishes but the staff is usual friendly. Totally recommend this place. The grooming place always treated my dog good and never scared the fact that he is a pitbull.

I don't leave reviews but credit must be recognized where it's due! Juan (cashier) was phenomenal and has excellent customer service! Definitely appreciate his help and politeness. Give that man a raise!

Awesome grooming service!! Irma came back looking good as new and they even put green bows for St. Paddy's! Large Petco store with good variety of products also. Irma recommends the PB banana yogurt!

The only pet store I bring my pup to get his vaccinations and the only place I buy his food at. Staff has always been extremely helpful. The only issue I have is the closing at 7pm during the week.

They have a large inventory which is nice, but it's slightly more expensive than ordering online. If you are not a planner like me and need something for your pets ASAP, this is a very good store.

Good products, but need to restock more dog food for lil dogs ,and more supply ,clothes for sizes XS, we just found bigger sizes. Costumer service have to improve. We are costumers for long time.

More of a hangout than a workplace. It’s all great until you’re trying to check out at the register and every employee is out socializing instead of helping people trying to pay for something.

I hear it from time to time because of the lizards and dogs I raise, but it is kinder and nicer than other petcos. But the lizard food is not often available, so I come back a few more times

Nice location. Well organized and clean. Staff was very helpful and accommodating. Stylist/groomer Bryan gave me amazing tips and feedback about my breed. Excited to have him work on my pup.

This Petco is great! There is always parking, the staff are friendly and informative, there are plenty of options for many types of pets, and there are plenty of adoptable animals inside!

The workers there were so nice and helpful! When I couldn't find the cat grass or Advantage 2, they were very nice and helpful, also helping me understand the differences between the 3

Always a good variety of different high quality cat food and treats, and they also always have scratcher refills, litter etc in stock. The associates are always helpful and friendly.

Friendliest staff ever and made my purchase fairly simple and enjoyable. They even gave my pooch a treat! I didn't catch the young lady's name (sorry). Will come again in the future.

While there to pick up a paid order, an employee went behind the counter to find my order. The alternative is to wait in line for the cashier. It was very much appreciated.

Staff is friendly, however one employee seems to be a bit hard on some puppies which is why I give it a 4 stars instead of 5. Other than that the performance is good.

Brian is phenomenal and does an outstanding job he is an absolute legend in the neighborhood as several dog owners referred him to us and we weren’t disappointed!

Jenny was AWESOME!!! She was very friendly and knowledgeable (especially good for a new pet hamster mommy like me:). She really made everything easy and pleasant.

Join the vital care program for free and save 20% on kitty litter. Till the end of May 2023 Get 5 cans of nulo 2.8 oz - 3 oz cat food for only $5! That's a steal

Always helpful and knowledgeable staff. The online ordering is easy and the repeat order option has been helpful through the change of hours due to the pandemic.

3 stars for canceling my order and not refunding me right away. They should give us the option to pick up from another location with the available item.

Like the fact that the shopping experience at Petco is easy and speedy by ordering online and they give you the option of curbside pick up or store up.

Your standard petco with everything and more that you don’t need. Grooming services quite good and reasonable. Good groomers. East bnb parking always

And over 4 years they never pick up the phone. Yes? Have literally drove. Over? There. And they're not busy? And they never pick up the phone awful.

The team here are really friendly and helpful with what’s what. Found everything I needed and more for my cats ahead of their arrival in Los Angeles

Love the service, though the Omega 3 drops were for cats was $9.99 in store but $5.99 on their website. Cashier honored to match the price. Happy!

This parking lot is filled with trash constantly like broken toilets, and crackheads hassling everyone. It's such an eyesore to our neighborhood.

Curb pick up was easy, fast an efficient. Very satisfied with my experience. Also love getting my discount on online orders for in-store pickups.

great place. good selection, good prices, easy online ordering, quick delivery and most of the employees are friendly, helpful and professional

Once again closed several hours before advertised. We are no longer in the pandemic. This was acceptable at one point but not anymore!

Kind service but they didn't have the Hill Science Diet food I need for my adult cat. More limited offerings due to space constraints.

Great prices! "Reorder" Dog's Food(anything) on a Regular Basis & Save Big!! Like "Subscribe and Save" on Amazon!! ❤ …

Great store in a great location. Staff is friendly and knowledgeable. Love to bring my dog in the store for some hugs! Only shop there

I bought budgie here and also breeder. Funny thing is, my budgies from this store are healthier than the ones from breeder …

Big thank you to Bryan! Thanks for always being so patient and kind to my puppy. My puppy looks great! Before and after pix.

I love PETCO! MY LUCKY Loves all your Treats! The Customer Service on LA BREA is the BEST!!!! They always are so HELPFUL :)

My family and I love shopping at this Petco, it’s always clean, and welcoming. We buy all of our birds supplies/food here.

I love Petco Store it have the best Service and all kind of great pet food that my 4 love... Thank u!! …

The Manger there was sooooo helpful! I cannot begin to give her enough thanks! Truly went way above! Thank you!

How do you expect people to shop here if you have stacked crates blocking all the aisles during opening hours

There was a nice golden retriever who liked watching the guinea pigs when I went there. Excellent.

Excellent products as always but the staff was really slow in checking out customers.

I love it shopping for my beautiful dog Cass love this ready for Halloween …

Love this location. The groomers are great and treat my dog with love care every time

This is my go-to Petco I love this location because the parking lot is huge! …

Good place to get toys and treats for my pup. They also can clip his nails!

Met this awesome GORGEOUS Grant Dane Ziggy while picking up goodies❤ …

This is a very huge store with a great variety of pets food (all of them)

Verry helpful. Good customer service. I will bring my business friendly.