Awful customer service. Essentially nonexistent customer service. The inventory here is the same basic stuff that you will find at any Petco in any strip mall in America. However, the extremely poor customer service is what really stands out here. I was coming from Baltimore to help my sick father in law who lives in DC. He is not doing well and needed some help washing his dogs. Naturally, traffic coming into DC was terrible. We called this Petco to make sure we could still get into their dog washing station. They said we just needed to get in by 5:30pm. We had to pick up the dogs from Capitol Hill, then drive cross town to get to Petco. We arrived at 5:35 only to be told by the unhelpful surly employee that the dog washing station is closes at 5:30, and there is nothing that can be done. She was too busy being on her phone to offer any further help or explanation. What is going on here? The place closes at 7pm. Is there a reason dog washing station must close at 5:30pm sharp? If I got in 5 minutes earlier how would it have made a difference? The place is garbage. I will tell you, there is a huge demand in DC for a dog washing service that is open after normal 9-5 working hours.

Customer Service here is EXTREMELY HORRENDOUS! Staff is very biased and discriminatory! U walk in & speak you can barely hear a mumble from the staff; no one is welcoming! Today I went in for a bath upon approaching the back I asked was a tub available I was told yes; one tub was occupied one was filthy and the other was too low. I asked if someone could come to clean the filthy tub or raise the grate that was too low on the other. An unwelcoming annoyed staff person rinsed the dirty tub. I was baffled as COVID-19 IS STILL PREVALENT that all he did was rinse the tub; NOT CLEAN BUT RINSE, A RINSE IS NOT CLEANING! I asked was there a cleaning agent to use to actually to clean the tub. ONLY AFTER ASKING did he spray a cleaning agent. He did not thank me for my patience or offer any sort of regret for the filthiness. I was going to proceed with a bath, however I gathered my things along with my dog and exited the building. THIS LOCATION & STAFF IS DISGUISTING! I would never spend another dime at this location. BEWARE!

I work in retail so I get that customers can be out of line sometimes. I made a thoughtless purchase and went to return it, I knew it was close to the 30 day window but figured I could get store credit, bc my bad I should have done it sooner. Unfortunately, this store told me that after 30 days my item was worthless - the kicker is that the 30 days expired the previous day. The item was sealed and it cost $9.99. And they refused a store credit, I mean really? If you ever have issues just call petco online. I got a credit for the item. When I first started to work retail I used to act like the money was coming out of my check, glad I grew out of that mindset.

"Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses." - Apparently untrue, my 4 month old puppy destroyed a couple of "ultra durable" toys I bought from this location within half an hour of being given them and I was told by an employee here that Petco was not responsible for my dog's "style of chewing" even if the toy was advertised as durable on their shelves. Stick to Chewy for toys, they'll actually back up their return policy.

Store opens at 10am - not 9am. They have little to NO fish related items. They have 30 betas - but only 1/4 of an aisle dedicated to fish and aquariums. Wasted my time and fuel driving there to arrive at 9am, waited around until the store opened at 10am only to find that the customer service rep who I spoke to yesterday said that all Petco stores sell live fish and have at least 1 double sided aisle dedicated to aquarium set up, decor and water conditioning etc. This store does NOT have ANY of that.

I go to this Petco all the time. Everytime I’m there EDMUND is there. He is superb and amazing. He is very helpful and informative when it comes to my cats nutritional needs and well being. He is always so pleasant, professional and kind. He provides the most excellent customer service ever. Love going there and I tell all my friends to go there because of EDMUND. Thanks Edmund for the exceptional service.

This petco is very clean and very convenient. Nice range of pets, food and hygiene products and habitats. Provides a welcoming atmosphere for any kind of animal and their human companion. Friendly staff and an overall safe environment. Wide assortment of treats for dogs and cats alike and all animals look well kept, clean, and happy. Sanitation is also up to standards.

The staff was so helpful. I personally don't own a pet, I was pet sitting for a friend. Unfortunately, my friend didn't have time to get cash essentials~food, litter etc. I asked for assistance and the staff helped me. They went out of their way tomake sure I had everything I needed for the next two weeks! I'd definitely go back …

This is a great store with a friendly staff. Mr. Deon, Ms. Isis, Mr. Ricardo and Ms. Alana are always ready to help and they always give great customer service. Thank you! I also want to add Ms. Lelani and Mr. Edmund to the list! Thank you for your great customer service and welcome to the H street Petco!

I love Petco. The staff was awesome and very helpful. I do feel like their stock was fairly depleted and we only ended up getting around half of what we needed. I'm not sure if it was just a restock day or if I've just gotten too use to Chewy, but I ended up going home and getting several items online.

Everything and everyone at Petco is Absolutely fantastic. The employees are informative as well as helpful. The store is always clean and neat things are reachable in accessible for those who are in wheelchairs or handicap and it’s a great place for my new puppy to interact with bigger dogs.

Staff are excellent- super friendly and knowledgeable! I joined a friend for their pet shopping and got educated on the differences in cat nail clippers (the guillotine style is better for beginners). Also loved their playlist that night, which took me back to those Making the Band days. ✨

I came in for a quick visit to get some flea preventative for my Bella (dog) and met a nice young man, Jesus, who was most professional with me! He made my visit seem very worthwhile and I felt appreciated. Thank you for being a great team member. I will visit again. . .

The staff are super friendly and helpful. The other day we got caught in a downpour of a rain storm and they opened the puppy play pen and let my pup play for a little bit. They even introduced us to puzzle toys!! Thanks to the awesome team at H Street NE Petco!

The customer care is awful especially the manager Edmund he was so rude and uncaring and the way he talked was not right. No one should be treated that way. Was so disappointed. Not a good experience

Staff is usually present and very friendly Thus Sunday morning? Team seemed overwhelmed and pick up station was in an array. Team wasn’t as friendly either today. Sort of disappointing but no biggie

I've been going there for the last 2 years. I really love the employees there they are always very polite and helpful. I have a new dog now and I look forward to letting this dog get to know them!

This is truly the worst petco in the dmv . They never have variety taste of the wild 28 pound bag in stocks. Customer service is awful. Don't waste yo time

Clean but difficult to fi d parking for large purchases. The staff will help you carry large bags to your car though which is excellent customer service.

I know that items are pricey all over the country but the simplicity in every day items and the price range for them is ridiculous in this store.

Great place for all of your supplies. May not have everything; my cat requires special food, but it has enough for those basic needs.

Nice, you find everything you need. I liked the the customer service here they come to you and ask if you need anything!. So lovely.

Cat heaven !!!! I stock up the treats and toys for months before I return. I wish Petco comes to India soon !

The staff is great and the self-service dog washing area is a life saver! I've used it a ton.

Friendly staff overall. Store is really small, so some items are low in stock.

Good clean store. Hard working and pleasant associates

Well stocked. Friendly and well informed staff.

Has so much to offer your pets …

Wonderful help and encouragement.

Great people working here.