Sent me a burnt pepperoni melt that was just as frozen as my bread sticks. For 5.99 delivery fee and 2.18 tax plus tip you'd think my food could atleast be warm and not burnt. Complete waste of money. I don't even really blame the driver but I wish they'd of looked in the box. Because you can clearly see it's burnt burnt

We ordered last night at 6:05 we got our order after 8:45 wow never ever again I even called and said we can pick it up she said it will be on the way as soon as it comes out of oven another hour passed I called back and she said it will be leaving soon...Don't have delivery if you can not delivery the food in a timely manner More

The customer service was terrible. We waited 2 hours for our pizza. Once the app said it was ready we waited in the parking lot for curbside pick up for an hour. We went in twice and called in 2 times when I went in the third time the lady says oh it’s been ready for 30 minutes. It was ready the first time that you came in.

It's pizza hut of course! Chain restaurant/fast food. As good as it will ever be! Absolutely love pizza hut's hot wings though and always have but they're too expensive so I quit buying them a few years ago, yum! The pizza is not always cooked thoroughly but I know they just run them through on the rack with the timed oven.

Bad customer service experience would highly recommend going elsewhere. Have been a customer for 10+ year's never complained about anything but today was told they couldn't refund something they were out of had no other option to make it right other than a desert …

Store was incredibly clean and organized. The staff seemed to enjoy working there and the whole place had a great atmosphere. My family and I have been using this Pizza Hut for over a decade now. The new management has really stepped it up, look forward to returning!

Spent $60 just to get pizza that doesn’t have any sauce on it, breadsticks instead of cheese sticks, and wings with literally no sauce. We tried calling the store and when answered, we are hung up on immediately. Travel to another location, this place is a joke.

I have used this pizza hut for many years now, and I am always satisfied with the service I receive. The food is always fresh and hot, the service is quick, and the delivery process is great. I am very appreciative of all the many years of good service here.

I have them a few times and overall I probably say it's one of the best I have had in a while. A few weeks ago I was in there and miscounted my money. And instead of cancelling my order they got me a great discount I even got a few dollars back from them.

Hire people with customer service skills especially your night manager. She should never come speak to a customer with a phone attached to her face and a bad attitude. Also make sure your pizza makers wash they’re hands and actually put gloves on.

Drivers shouldn’t come in & start making pizzas without washing hands or wearing gloves! This store is nasty! Manager should lead by example! All he was worried about was running a register. Yelled at an employee in front of my, unprofessional!

I was ordering on the app and was told the wait would be 45min, but as soon as j placed rhe order the time jumped to 120min. That seemed outrageous to me so I tried to call the place to see if this was correct or I could cancel. I called 10

For one have a phone number for the local shop because I have called that call center like 20 times and no one answers. And the delivery time is way to long to get to the customer. They were 12 mins. Late delivering 2 orders of wings and an

I placed a pickup order for this location on the app and was notified when my order was ready. When I arrived I was told my order would take another 10 minutes because it was just put in the oven. I was forced to wait in my car because the

Our pizza was delicious as always. However, my problem lies with the staff. My husband used the app to do an order and he’s not the most technologically inclined. He selected the biggest dinner box that we had. Unfortunately it brought our

Come there about 10pm ordered three things of wings and a pizza. I go inside to get my food the Manager drops my pizza as he pulls it out the oven and starts cussing because he grabbed a hot pan and tells me pizza will be another 8 min. Ok

They forgot the cheese bread sticks. When the driver told us to call and let them know we did. They said they will send them out when a driver came back. After an hour we tried to call back several times and no one would pick up. It would

Very disappointed with my delivery order. Ordered 1 meats melt, chicken alfredo pasta and upgraded the breadsticks to cheese sticks and instead received 2 orders of breadsticks. Also ordered the brownie and they sent the cookie, nasty and

Normally I would say they were great, but the two pizzas I received today were far from good. I asked for extra sauce on one and actually neither of them had any sauce to speak of. It was as if they put it around the very edges to make it

Box was already opened and it appeared that the pepperoni was being pulled off and eaten by the driver. They gave me a wrong time and didn’t give me 4 drinks I had ordered. This is not the first time this location has messed something up.

AVOID THIS PIZZA HUT AT ALL COSTS!!! I found 3 used drug syringes on my way walking in last night through their parking lot because they allow drug addicts to lay on their sidewalk ALL DAY, EVERY DAY ,nodding out and bumming. They sit so

Ordered 2 pizzas 1 pizza I asked for light sauce when said pizza arrived it was heavy sauce so I called the store I was told they could do nothing about it that the district manager would get in touch with me. So I ordered the pizza they

I was disappointed in the quality of the food I received in my order last night. The thin crust pizza was burnt and so were the bread sticks. The thin crust was so over cooked that the edges were black and hard as a rock. I paid for two

I ordered a personal pan & breadsticks & was told it would be ready in 15 minutes. It was 50 minutes it took. I could hear the manager telling the staff to bump orders coming up which is putting them in front of previous orders already

The staff are very rude! Told me my food would be delivered in 5-10 prior to me waiting 30 minutes after the app said it wouldarrive a 9:56. 15 minutes after that call the driver walks in and was already rude handing me my pizza. I was

It is really bad when ordering from the app and then your delivery is not completely what you ordered. Then to top it off the location hangs up instead of dealing with the wrong order. Then called and went through calling agent and got

I order a pie tried to do it on line, couldn't, so I called he said $23.00, for a large pie, I ordered it my granddaughter was hungry. I decided to look it up. Online large pie $9.00.SO I WAS GOING TO CANCEL. CALLED THEM BACK AND THEY

My husband and I placed an order for a large pizza and an order of breadsticks. They accidentally forgot to deliver our breadsticks. I called the store and the manager Donny was quick to reorder our breadsticks for us at no charge. He

Around 8:45 PM I ordered using their app, After about an hour still no show so I decided to call. To my surprise they were closed and so were the surrounding stores. I then decide to call corporate And after leaving a message because

The Albany Street Pizza Hut outlet has always delivered a great product whenever I have ordered from them whether online or over the phone. Friendly, courteous people to do business with!! keep up the great work!! Thanks for dinner!!

This was the worst tasting pizza ever. It wasn’t even done and they refused to replace it even when I brought the full order back to them. I will never go here again. The managing staff is so rude and the food was so gross

Ordered pzone and it has a few pieces of pepperoni in it and I'm post picture of how another beech grove food establishment rips of customers. Its a little bit thicker then paper.

Ordered a $16 stuffed crust pepperoni...thing is 10% burned and not stuffed crust. Not really worth going back to complain, but easily worth complaining here. More

Just picked up my carryout order. In and out. They were swamped but all working together flawlessly. Thank you all More

Pizza wasn't done all the way so gross rock hard breadsticks you can tell we're old new managment is terrible More

If you are a doordasher, decline every order from here or you will be waiting 20+ minutes.

The girl at front register coughed on me Twice...i will never at a pizza hut ever again.

Overall when dining at this location it’s been a good experience!
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My last pizza was raw I'm losing hope for my favorite pizza

love this location. always the best from order to delivery