I have to start this review by saying that this specific store used to have excellent customer service. Over the past several months I've had a couple of "not great" experiences but I just chalked it up to someone not having a good day. Tonight is a step too far. I would like to address the customer service specifically in the grocery pickup department. I have just experienced the worst service I could ever have expected without an apology or any sign of an attempt to make it right. I made an order at 11am this morning for a pick up between 7 and 7:30pm this evening. I received the reminder text and arrived at the parking area at 7:15. I entered the space number and waited. When no one came out, I called the number. The recording said to wait another 10 minutes and call back if no one comes out. I called back two more times but was hung up on both times. When I went into the store I was told that the pick up was closed. No apology, no explanation, no resolution. What sort of customer service is this? I was in the parking space at the correct time. You have charged my card and I have no groceries. Seriously?

Okay, mixed emotions here. This QFC carries literally everything I need to concoct whatever meal I'm trying to create. Very rarely am I unable to find whatever I need when shopping here. When stopping in the other night (8/29/21) I stopped by the butcher counter and was helped out by a great employee (didn't get his name) in his 50's (by guess, sorry if I'm off!) to grab a great cut of NY cut steak, discussed hockey and other subjects. Just wanted to point out what an awesome employee he is, incredibly helpful and friendly (despite it being time for them to close up that area). No rush at all, helped me find exactly what I needed and a great random conversation about hockey. Great employee! My only gripe with QFC, especially this one, is the prices and sometimes pretentiousness of other shoppers. Oh yeah, parking isn't fun either. But they have everything you need and nearly all of the staff are great!

Just for today! I wish I didn’t have to come to this particular store. These people who have job security are not up to par. I asked the bagger girl to not put my chips in the bottom of the bag. She then proceeded to place my loaf of bread in the bottom of the second bag, and I said, please don’t put my bread in the bottom of the bag . She walked away sulking. Made me bag my own groceries. This employee gets paid no less than $15 per hour. It would seem to me that she would be taught how to bag groceries. She’s too immature to be working with customers. I just spent over $100 on my groceries, I don’t want my bread squished, nor my chips broken to pieces. Leadership is so lacking at this store, I shopped there last summer when an upper management person came in and they swooned all over her. They don’t act like they did with her when she’s not there. Lines are too long. Not the QFC it should be!

This is a QFC “anchor store”, the one to which you are sent by the smaller QFCs such as the one in Wedgwood when they don’t carry what you need. Excellent produce section, with extensive “normal” and organic selections. Very good cheese counter, second only to Whole Foods, with very knowledgeable fromageurs behind the counter. Good wine selection, although it was better— someone at corporate decided to cut some of the specialty wines in favor of doubling or tripling the shelf space for the cheapest junk. It used to be my go-to place for Portuguese reds (which are sorely underrated in this country); now they stock none at all, and I shop elsewhere for that. There’s a full-sized liquor store attached, on the south side of the building and with a separate entrance. It has the usual amenities, with a Starbucks, a pharmacy, and a bagel shop, and a large parking garage on the north side.

Overly crowded but it has a starbucks shop inside and a hot soups deli and a huge indoor flower shop and ready to buy ballons. The entrance is just captivating it drives you in. And then it is just like any other grocery store to the end of the other side of the store they have all their freezer items. To the back they have their wine and beer and milk items. As well their refrigerated orange juice and teas. The aisles are pretty slim so using the huge cart for carrying two kids they have available will be a challenge.(my little ones love those carts.) They have plenty of cashiers and self check out registers open. I really liked that. Even though this is a busy grocery store they are here for you to help you to check out in whatever manner you prefer. I would recommend to sign up for their rewards. They send you special coupons.

A shipment employee by the name of Julia was really rude and seemed in a rush when I wanted help finding a particular wine in the wine department. When I pressed the assistance button, she walked over didn’t even say hi to me and kept repeating “I know nothing about wine and I don’t know anybody that knows anything about wine either.” She kept repeating that until I stopped her and asked her if the store had the wine I was looking for and she looked at me with a annoyed expression on her face and said “Doesn’t look familiar to me” and walked away quickly. She said as she was walking away “We stop giving wine assistance after 4:30.” After that experience, I will never be shopping at this QFC ever again. This particular QFC needs to work on their customer service. Don’t recommend shopping at this location.

The elderly, portly gentleman with grey hair stood in front of my exit and stared at me while I did uscan and then immediately after leaving he walked up and checked my receipt. He thought I was stealing and I resent that judgement. You know, I worked for Lockheed Martin for 7 years and NASA for 11 so you couldn’t even fathom what it means to do a meaningful job. I have also gotten people fired for doing this so watch it. This is messed up because yeah there’s a huge vagrant population, and yes they probably steal food because they’re starving, but you can’t start judging people based on appearances. This isn’t the 1940s. Besides, you’re a uscan clerk. You should leave the security to the security guard. Otherwise the store was very clean and pleasant, and I found the rest of the staff very helpful.

Great and convenient store near U Village but Cat is working at the self check out area is the worst aspect of the store. She is extremely accusatory towards college students by acting and confronting us like we're stealing from the store from the numerous of times that my friends and I shopped here (we are just trying to mind our own business and pay for our things!!!) and is also really invasive in customers' space when we do need an employee's help. It doesn't help that she is extremely rude while we are asking for assistance. I try to be nice and understanding of all employees bc I get it jobs suck and are hard but working at a grocery store doesn't excuse you from being a decent person to everyone you meet!

Asked some employee named “Sister Makoto” for help. Was told, “I don’t care what you want. I’m not going to help you,” in a tone with as much rudeness as was possible. They were unbelievably rude to multiple other customers, as well, and raised their voice to near yelling multiple times. I don’t know how a place can function with trash employees like that. Inexcusable. You fire someone like that summarily and send them home immediately. Shame on the employee, shame on management. Two stars instead of one is for the excellent staff in the deli and meat sections. EDIT: They’re selling milk that expired on 01/30/2022 on 02/02/2022. Literally selling expired products.

Steph was great in flower and balloon dept! came in on a busy day and was greeted with a warm smile from Steph in the flower and balloon dept. we needed a bunch of balloons for my 4 and 6 year old who were there with me. steph made some great suggestions, engaged in a conversation with my kids, all while multitasking and taking orders from 1-2 other people. it's really pleasant and friendly interactions like these is what keeps me coming back to this location, even if other QFC stores are closer to me. I now will come back often to buy flowers and balloons from Steph. she's really great at what she does and I had a very positive experience!

As usual with any qfc, immediately upon entering the store employees become aware that I am the devil, the earthy embodiment of pure evil and as such, are purposed only in their store to steal, slaughter, slip and fall and sue, suck the life out of the produce and ultimately garnish their paychecks until I ultimately, personally, terminate their jobs and burn the building and bring the entire corporation to a END!!! -No wait. Oh right that's not true I don't even want that. I spend money at your store be nice to me. Or at the very least be civil, I'll be out of the way as long as no one goes out of their way to be rude to me.

It's only a "good" QFC because it's big. The manager is a complete jerk, wouldn't let me buy a money order for rent as I do every month in order to "protect myself". I had to go to a different store to do it this month, and of course the next time I went they had no problem with it. They make you buy Gift Cards at the customer service desk that practically never has anyone there, I'm constantly waiting for someone to show up. They keep closing entrances at bizarre times without warning making you walk around the entire building to get out. What a complete pain. This store is the business of making life more difficult.

Big fancy store located in rich neighborhood so got good customer service despite having long hair, a beard, and carrying a longboard. Update:. Twice now I've had horrid experience at this store. One Sunday morning security approached me, started an argument, and basically pushed me into a display. I was shown the door. I demanded an explanation and got nothing. Basically I was thrown out of the store. Almost the same thing happened when I was exiting the store except it wasn't an employee rather just someone who was trying to take my purchases. Again no explanation nothing. I hate this store

This review is specifically for the liquor store, basically don't ask for advice here on what to buy. Selection is decent but the clerks need to be more honest. I was helped by a few clerks here and they both steered me to very incorrect and uninteresting choices. I was buying bitters to make an old fashioned and the clerk told me to grab orange bitters rather then angostura. I would love to hear I don't know I don't like rum rather then be told to spend $50 on something I don't like. The regular qfc grocery store I love, 5 out of 5 im sorry they both appear under the same address on Google.

We have shopped here a lot in the past but will be changing our habits significantly. They are raising their prices significantly and to the point of insult. Just one example (of too many to list); Botan Calrose rice, 5 lb bag. A month ago it was $15.49. Today, $19.99! I can buy the exact item at a large, discount chain for $8.49, just saw it at that price (still) yesterday, same as it was a month ago. Kroger is ripping people off hugely. Other stores are doing it as well by blaming it on supplies or suppliers or some other BS. It's all BS but it's time to at least mention QFC (Kroger).

I don't like how they organize their receipts. It makes it really hard to budget and see what items weren't groceries. WIC check users: the brands they offer are limited and when you get something allowed according to the WIC program book, marked "WIC approved" on the tags, it may still not be accepted in their system. I tried to get an 18 oz Frosted MiniWheats instead of 24 and their system refused it. It happened again with Colby jack cheese (marked WIC approved item). They then talked down to me as if I was being unreasonable asking them to offer the selection they are supposed to.

Underwhelming customer service . The employee of the wine section was very helpful offering recommendations to customers. I approached to get information and hoping to get the same service he offered other customers. His answer was a “there...to your right.... or left”. I am a person of color and I noticed a very different tone and demeanor on this employee when he served me in contrast to the very polite and helpful demeanor he showed other customers. The self check out cashier as no different. 2/2 is not a good customer experience. Won’t be returning.

Last month, my daughter and I had 4 grocery carts full of orders that we had to pick up for a large family gathering. A wonderful employee, Todd, jumped in to help us get checked out efficiently and quickly, which helped not only us, but kept other customers from being inconvenienced by our unusually large order. He was incredibly helpful - especially since it was a very hot day and we had 15 bags of ice, as well as lots of deli and dessert items. He even helped us get the carts to our car. QFC is lucky to have Todd working there! He is the best!

QFC U Village Bakery baked the most beautiful and delicious chocolate cake with vanilla buttercream frosting and filling for our son’s 20th birthday which happened to be during Parents Weekend at UW. I was so thankful to the manager and bakery staff who took my order and perfectly executed all the details for a surprise birthday celebration for our son. They dropped everything to make sure they double checked the birthday message and cake and frosting flavors. The store is so busy all the time but we received the very best customer service.

Same Pickup order not ready twice and not told till after arrival twice. Placed order Sunday for pickup Monday, told ready and went to pickup. Waited 30 min, then told they were short handed and need to cancel order after arriving and waiting. Asked if I can update order to come back tomorrow to pickup. They said fine and set time for noon next day and a person called me to let me know order was ready so I went to store to pickup only to get email saying order cancelled as I pulled into parking lot. Am I on a prank show ?

I used to live in Seattle and this store is decent whenever I come back. However, there's an alarming number of Dangerous Homeless people in and out of the store Loitering and making it an unsafe place for UW students and families in the neighborhood. Stop allowing the Homeless in your business. You need more Security because there are many suspicious people shoplifting in this store. I mention shoplifting BECAUSE HOMELESS PEOPLE ARE SHOPLIFTING IN YOUR STORE. You get one star because no stars wasn't an option.

I don’t know what AI/security camera system this store uses, but it’s incredibly racist? While walking passed a security camera with my groceries headed towards checkout, the store intercom announces, “security requested for 13”(aisle 13) which is the aisle I am on and am the only person in the aisle. I wasn’t stealing anything. And you can imagine how embarrassing it is to exit the aisle and see others staring at you as if you did something wrong, especially when you are not white. A very trash qfc

This location struggled with being overcrowded and requiring masks during the first round of Covid shut downs but they seemed to have gotten it together, that is until recently. All rules went out the window. Grocery stores are supposed to limit capacity to 25% and there is NO way this store is doing that. It is packed, it’s impossible to keep 2 feet, let alone 6 feet away from other customers and employees in the self check out area and there isn’t anyone monitoring store capacity at all.

As Canadians abroad we went to QFC to grab food for our hotel and save a bit of money on our trip-- whew! This place had everything (except sliced Havarti cheese, we didn't find that, but that was okay, we found every other type of sliced cheese instead). Cashiers were very friendly, the bakery and deli foods were delicious. We didn't go out for dinner once during our trip-- we were able to make really wonderful meals at home instead. Definitely a perk if you're trying to save some cash.

I wanted to commend one of your baggers today. He was incredibly helpful, and patient while he helped me load the tons of grocery’s in my car (that I parked on the roof and the elevator was broken), while my two young kids were also with me. He was so nice and I feel he definitely needs to be told what a good job he’s doing. Unfortunately I forgot his Original sounding name, I believe it started with a K and had a y in it- but wanted to say Thanks again for the awesome service!

We often shop at this QFC and are universally pleased with the results. Periodically we also use the online delivery service as we did yesterday. At delivery, our order was incorrect because items not ordered were included, and some charged items were not delivered. In all it looked like more than 6 errors were made for what was a pretty straightforward set of items. When trying to research and settle up on the phone with a manager, the entire matter became even more confused.

This is a huge QFC, if not the biggest one. Pretty much everything inside you could want. Good selection of cheeses, Asian Foods, full Meat and seafood departments. There is also a pharmacy here. There is also an Einstein Brothers Bagels here as well as a Starbucks. Everyone here is friendly and helpful. Pretty much a One-Stop place. Located in University Village shopping center which can get crowded, but they have a huge parking garage, so most of the time it's okay.

Had a crazy interaction at this store today. I am 70 yo and was asked to show ID when purchasing cider. When I pushed back and said that I was the age of a grandma and give me a break, I was told “ my grandmas are dead; it’s store policy and no one is making you shop here.” Really! Not only is this just plain stupid, but it’s very disrespectful to me as a long-time customer. I will not be spending my money here any more if this is how people are routinely treated.

I have dementia that I told the staff. I made an order on Friday night. I called Friday to tell them I couldn’t make it in until Saturday. I called on Saturday to tell them I was on my way in. They were closed because no one was there according to the store manager. I went in on Sunday early morning to find that they had sold my flowers on Friday. These were for my mom’s birthday. I burst into tears, but they didn’t care. I will NEVER use them again.

This convenient QFC is right in the University Village. It is so convenient and reasonably priced. Parking is plentiful and the hours of operation make stopping and shopping here a breeze. When I have needed help, the staff has always responded with a smile and given me an answer or a suggestion. And given we live with the pandemic, they treat everyone as adults and aren’t intrusive. If you need a big supermarket in the U District, this is a great place to go.

QFC is known for what its known for, great products. I'm very disappointed in your organization that you think it's acceptable to have your store open until 11 PM. Yet your restrooms are closed to the public before your store closing. The reality is I'm not the only individual whom has had to have encountered this problem. This day here I spent $75 on two transactions. If you care to change store policy I will reasses your grade. If not good day.

Just to be fair the store is good stuck and mostly nice employees %70 Today I stop by after we finish we went to cashier the lady seems didn’t like us and she tray to avoid helping us and she keep steer at us and my friend noticed that and we switched to the other cashier . It’s not professional if you don’t like international customers we hope next time that’s all customers treated same way not just your local customers .

Wow this place has typical Qfc customer service, which means awful,. I popped in after a stop at a pharmacy and left with nothing after walking around and getting the things I needed. They sold me on never shopping at Qfc or Kroger owned stores again. At this point, because Kroger and Albertsons own all the grocery stores, the only place you can shop and get good service is Trader Joe’s, cost co and locally owned places.

The store is enormous and well-stocked compared to other QFCs I have seen. It has a variety of good produce, meat, fruits, and deli. The store is super clean, neat, and well-maintained. The staff is super friendly, hospitable, and helpful to other customers. The best thing about this store is that they have very spacious parking. Overall, I highly recommend this store to anyone

Was on vacation after getting back from an 8 month deployment and stopped here to pick up a bottle of vodka to bring back to my hotel room. I provided valid state & military ID, yet they refused to sell to me because my girlfriend was with me and she didn’t have her ID on her. unnecessary policy’s, rude workers, and overall disgusting customer service. Will never be returning.

Staff was very helpful. Store is large and has a starbucks and Einstein bagel. Produce, deli, seafood, and meat department are close proximity. All the frozen and dairy are all together. Well laid out and organized. Parking is a little tricky and you have to drive around some to get a space. For as big a store as it is, I just couldn't find a few items.

Still quite often not very many small carts outside and hand baskets stacked near the entrance easily visible. Looks like they are doing better though. Still also feel like theres way more large carts outside the parking garage entrance(s) than necessary. This is still a way better location than most of them in North and Northeast Seattle and Shoreline.

I live in South Seattle, but shop at the U. Village QFC because I buy bulk and without packaging. It's just lovely to go into a store where every cashier knows how to manage tare weight, even the deli and meat departments. And no-one has given me second glance about it. This store is so friendly and helpful. I'm happy to give them my business!

I would probably say this is the most consistently busy grocery store I have ever been too. But they have everything that you could want and because of how busy it is everything is always fresh. And its located in the mall so it makes it easy to get your regular shopping done and a your grocery shopping done all at one time.

QFC we’ve loved you until today. Why on earth would you allow the horses to be displayed in 80 degree, direct sun weather for customers? Plus, the Budweiser Horses abuse their horses by cutting off their tails and then getting rid of them when no longer needed to a kill house. Please don’t bring them back.

This is a fine local Neighborhood Market. The footprint of the store is rather small and the food selection is somewhat limited compared to some of the bigger QFC use but given the location it is very convenient. Of note is a second level which contains the organic food section so it's a small coffee shop.

Very helpful staff and great selection. My kids love, love, love the childcare and I definitely spend more time and money when I shop with them playing safely with the lovely ladies of the Quality Fun Center! Worth the drive from south Seattle! Good kosher selection as well. Several kosher bread choices.

decent place for quick groceries. Not cheap, but decent bang for the buck. I find the seafood quality to be a bit lacking, but everything else is good. This QFC also has a "mini-daycare" for children while you work. The people that work there are fantastic and really makes shopping with kids much easier.

great grocery store with excellent fish and meat departments, a terrific cheese section and helpful staff. they are open 24 hours (although specialty departments close in evenings) with good parking. During holiday season a bit more difficult since so many are shopping at University Village.

On top of being a great grocery store in a nice location the beer and wine selection is amazing. They carry a selection that is typically found in speciality beer stores. The customer service is out of this world and the entire beer and wine staff take really good care of their customers.

Very friendly pharmacists, was able to pick up medication quickly and get dinner at the same time. The system even texted me to let me know the prescription was ready not too long after my doctor submitted it electronically. New parking structure next door makes it easy to get in and out.

Kroger's doesn't seem to carry Pillsbury brownie mix any longer, nor did I find orange flavoring. There were however, about 100 bottles (9 bottles across, at least 3 + deep on three shelves) of Kroger apple juice. Fewer choices it seems perhaps to cater to online & delivery patrons.

Good store, needs more bike parking. I ride my e-bike everywhere and when I go to QFC to do my shopping the bike rack is always full. There's only space for about 4 bikes or so. So I have to tie it up to a railing around back, which isn't the best. Please put in more bike racks!

For no discernible reason, they are one of the more expensive grocery stores in the area. Their prices are 8-25% on produce, meats, and dry staples. The produce is decent, but they have been phasing out regular produce for (overpriced) organics. Service is average at best.

This is a really big QFC! Parking is easy, mainly in the garage lot. They've got all the regular sections like floral and bakery and the best selection of any QFC I've been to. Tons of self checkout stations but lines at the regular cashier's can block the main walkway.

I ordered a cake over the phone. The writing was not centered and poorly written. So sorry that I had ordered one. I could have just bought one on the spot and a tube of icing. It would have been better to do myself. I had been hoping for a professional looking cake.

Pretty good selection. The part that ruins my shopping experience is the LACK of helpfulness from staff. I’m obviously looking for an item so I always have to ask. Whatever happened to well trained staff offering good customer service? Wholefoods here I come...

Rating this one star due to Kroger's misleading price labeling on items where you have to make sure you click a button in their garbage app if you want the labeled price to apply at checkout. This is the least consumer friendly shopping experience of all time

I always do my grocery shopping here. High quality at low price.They have an extensive selection of fresh food at their bakery, cheese counter, deli, and seafood counter. Employees are fantastic. Inside the store there is a Starbucks & an Einstein Bagel Bros.

Used to be a fantastic market a few years ago but expect to be treated like a shoplifter now. Also plan to self checkout and bag your own groceries as the last two times I’ve been here there have been no employees available to checkout customers.

When I went here I saw they kept miso paste on the SHELF in the asian foods section! Egads. I feel that the disregard for proper storing of this ingredient shows a lack of care for their products which come from different cultures.

Decent grocery store, nice helpful employees, but the produce department is seriously lacking. Fruits and vegetables are in bad condition or item too old. Sometimes things like raspberries and blackberries are not available.

Pretty expensive but they have good products. Theft is really high at this store and they don't do anything about it. Often times I will see people blatantly stealing. I'm sure these costs get passed on to the customer.

Love this store. The childcare is amazing and free. The women who work here love kids and their jobs. Tina is the best. This store is always clean and the staff is extremely helpful. I can't shop anywhere else.

Never been to QFC before however not sure if I will come back. Motoko was our cashier who never greeted us nor asked how was our day simply kept on talking to his helper. It was simply unwelcoming environment.

Came in around 830am. Staff were friendly and helpful. The variety! So much good stuff! Loved that the place was clean and could find everything so easy. Becoming my go to grocery store around the University.

Great value and selection. Oddly, the olive bar does not have Spanish olives but this omission is not enough to lose a whole star! Good wine section as well. The new parking garage makes shopping a breeze.

It is my normal grocery store, not my favorite by a long shot. The checkout is always terribly understaffed. Fruit and veg section is good. Often lacking in certain common items. Deli sandwiches are good.

This QFC is awesome! They have virtually everything We're so blessed that it's even a option to get kosher products there. It'd be awesome if they had a wider variety of Kosher for Passover though …

Pretty good. Got some pretty sweet deals sometimes with the club card thing. Kinda sad they don't have meat sliced from the deli, or maybe they do and I'm dumb. But yeah it's a solid store.

Very wide variety of produce. I go here all the time to buy dry ice and the fish people are always very friendly. Checkout is always very fast and there are always people there to help you.

The owners of this chain seem to care more about money than their employees. So sad! Support other business instead, so many great options in Seattle. Every dollar is a vote!

All Grocery and . fruits..Vegetables.and .for school children.. pharmacy .. Good Foods and so many things for family available in one place with competitive rate with Deal

This store is full of everything. At night, you can have 1+1 on meat. Also, cuties are so good. Also, various kinds of Sakes are available. You should definitely try it.

The lady at customer service was so kind and friendly when me and my friend needed help buying Orca cards. Big store with lots of selection and decent prices too.

Wines are great here. Arni, the wine guy is dedicated and has a special room full of his selections. Including some leading small winemakers from Chile.

The "anti-theft" precautions at this store have made shopping here completely miserable. Kroger makes over $30 billion a year. Ridiculous.

It was so nice here. Kinda on the expensive side. At least this place has parking. Kinda wish QFC carried cheaper generic brands.

I love their beer and ale collection. Usually it's where I pick up my Hoegaardens. Cold cuts and meat is pretty good too.

Has everything I need. Wish their produce prices were a little cheaper but otoh you don't have to pick through the bin.

Very busy good store. Avoid going weekday evenings. Has great selections. Feels safe compared to some Seattle stores

This QFC has a great variety of products, but I saw that it's more expensive than other supermarkets

Clean Store Lots Of Parking Friendly Staff Great Selection of different little markets and delis.

Probably the nicest QFC in Seattle. Great produce, friendly staff. Better prices than average.

Typical city grocery store. They had a good variety and even a few live cashiers.

They say they're open till one but I come at 12:50 and they won't let me in

I don't understand why you have to have there card and digital coupons?

I love this place. Traveled all over the USA and we’ve is my fav!

Close to our hotel, clean, provides variety and staff is helpful

It’s a big store and you can find many daily grocery items here

Great selection of food, including organic, at decent prices.

Wide isles, lots of variety. Pleasant customer service.

I like going here for my groceries :)

Well appointed. Large self checkout.

Big store. Nice selection.