On several occasions I have expressed my concerns regarding safety here at the terminal TO SUPERVISORS & MANAGEMENT Everytime my concerns have been entirely disregarded as if safety has no importance. How Australian (of your poorly selected managment) As management do not care about safety concerns I cannot recommend anyone who cares for human life to set foot on the property. If you want to bring it up with the leading hand or team leader you may very well be sworn at, as I've historically seen (Likely stress from being understaffed or just not caring anymore - like management) The forklift drivers are often flustered and openly speak of being overworked due to staff shortages, why would employees want to turn up and work at a place like this anyway? Avoid this place like the plague. Export counter located on the far left of the building, import counter on the far right. Bathrooms available at those locations. Customer service is "excellent" unfortunately the freight handling terminal can be a real hit or miss on the busiest days - being Monday and Friday afternoon exports, expect potentially lenghty "delays as usual" on these days. The handling team are as accomidating with bypass units / ULDs as their equipment allows them to be (very poor) Lets face it... Qantas openly loads and unloads airline units with forklifts although it's unsafe and against all handling procedures. The one star I have left is definitely generous.

The staff at QF Brisbane are good. The front counter are awesome and the core team of handlers in the warehouse are helpful. (I’ve only had 1 instance where some casual/contract handlers where terrible. Just sat and watched me wrestle 5 palletts of freight around.An exception, not the norm here.) **Remember to goto the front desk on the right side of the building and check in. They have self check kiosks if you have the lodgement number or Air Way Bill you are there for. If needed you may have to drive around the back into the yard. You will need your license and a High Vis Shirt. ** Truck drivers in 14 pallett plus size vehicles. I would suggest driving in the left hand driveway of the site (from the street) as it’s a straight line in not a 99degree turn)

Wish I could give 0 stars. Paid in advanced days before for live amphibians to be flown same day from Sunshine Coast to cairns. 2.5hrs for a normal domestic flight. Animals were admitted to Qantas at 5am and meant to land in cairns at 5:25pm. Currently 10:15pm and the animals I’ve been told didn’t make multiple flights, traveled to Sydney then to bris and currently stuck in Bris. From what I was I formed they won’t arrive until tomorrow now. You pay the money for the reliability when you have sensitive ‘living’ animals. Not reliable in any way. If the service can’t be provided as asked and then paid then inform the person.

Everything leading up to the flight was fantastic. The staff were friendly and helpful and answered all my questions. However after leaving my cat in their care and proceeding to my gate lounge, I saw my cats cage unaccompanied, sitting on an empty trolley in the middle of the tarmac next to our qantas link plane for over 10 minutes and he was only placed on the plane when I brought this issue to the attention of the staff at the customer service desk. I found this to be extremely inappropriate and an act that could have caused unnecessary distress for him. Very unimpressed.

Travelled to Cairns over the Christmas had an accident while I was away which left me on crutches + a moon boot phoned airline to explain situation from check in a wheelchair was waiting me absolutely first class service everybody so helpful extra room was given so I could rest my leg first class service, when arriving back at Brisbane another wheelchair and staff member was waiting and took me to the pick up area outside the airport fantastic service thank you all so much, now that’s an airline you want to travel with that goes the extra mile!...

Absolutely horrible experience with Qantas freight. Our goods landed 23/3 - border force put a hold on it, took them 4 days to release - we collected within 4 hours of being released. Quatas charge us over $1,100.00 in storage fees! Absolutely no fault of ours whatsoever considering goods were customs cleared before the flight landed. Strongly recommend using any other freight line other than Qantas. Company driven by nothing but greed - gets bail outs from the Gov during covid then boasts $1bn profits from ripping off the every day consumer.

I just want to thank everyone at Qantas Int Air Brisbane for their help. I finally have my cargo after a clearing mix up. Everyone has been great but I cannot remember all who I spoke to. I had the choice of 3 Airlines to get my goods from Mumbai but this is why I stay with Qantas. Importing for many years from different countries I have dealt with many receiving agents at Brisbane Int Airport but it seems Qantas are much more easy going than the others. Cheers Hayden - Owner - Siam Summer

I’ve stopped flying Qantas as their overall service has dropped to an unexpected and acceptable level. They misplaced my bags in the end so frequently it was a joke. It cause me no end of trouble both for work and personal travel... Please understand I’m not just talking about once or twice but many times... Out of the last 10 time that I have flown with them 50% of the time my bags didn’t turn up. I also find their planes seem very tired no longer does qantas seem like a premium carried.

Fifth day at Qantas Freight and their systems are still down since 24th of September. Management of the imports and exports is appalling with delivery drivers waiting over 90 minutes to be served by the counter by three people. Qantas should prioritise in these situations more staff memebers to deal with the backlog.

Staff member Chris went above and beyond as my husband and I travelled from Townsville and had no way of getting to freight collection point other than walking.Chris kindly collected us and returned us to airtrain .I cannot thank Chris and all the other staff who helped us today.Thankyou so much.

The staff were very helpful and caring as I was a little anxious waiting for my pet to arrive from Canberra. They kept me well informed on the procedure right from the planes landing to my eventual collection of my pup. It is a lengthy process but I couldn't thank them enough.

Picked up the fresh Kina here and service has always been fantastic, helpful and even though they are busy, they still came and help me bring the heavy box to my car. Thanks guys true blue Aussie service ✔️all the way …

Customer service isn't as good as it could be. Or equivalent to other airline's I'd recommend virgin and will book any future business ventures with them from now on Also the staff don't have as much knowledge and are pretty dismissive

The amount of effort the staff gave to help me was above and beyond what I could even begin to expect from customer service. Truly amazing people that work hard to make things as smooth as possible for you. Cannot reccomend enough.

Lousy customer service, I was on the phone 1hr when a lady answer me, then when she asked me for the booking number she hung up on me. after waiting an hour. Yesterday I also called and was on hold for 2 hours without success.

Very impressed with the level of service I received shout out to Liam & his colleague who went the extra mile to find my passport on the 1st of March also the premises were clean & tidy overall was an amazing experience A++++

Was trying to contact urgently. Although automated messages said someone will "be with you shortly" and it "won't be mich longer" it took over an hour for someone to come on the line. It was a total waste of my valuable time.

Qantas lost your item and never answer you or claim you. Be careful to travel with this company. Bad customer care and never answer you. Lost my daughter stroller about 3 months and they don’t care about you, customer!

Importing personal effects from overseas - Shane W helped me out a lot because I didn't go through a broker. Great customer service. Customs gave me the most grief with their red tape! Go through a broker if you can.

Unbelievably slow and disorganized. I have repeatedly had to wait 20 minutes or more before they tell me they can't find my order anywhere only to get a call later that day saying they found it.

QANTAS HAS RIPPED ME OFF! DOUBLE CHARGED ME FOR ALL MY FLIGHTS!!! NO ANWSER WHEN I CALL, NO RESPONCE TO MESSAGES AND EMAILS> WHAT THE HELL IS GOING ON OVER THERE? I WANTY MY MONEY BACK!

Sat on phone for 20 minutes waiting to be connected. Couldn't answer my questions so transferred me to the freight dept in my state. 3 minutes later hung up on. Disgusting customet service.

We had a puppy flown in and the staff took such good care of him that he wasn't even distressed. They even have an enclosure for the pups to stretch their legs and work out the kinks.

Safe travel and fast pickup for our cat. BUT domestic freight have moved to the international freight building. 23 qantas drive. Google maps not aware of road closure at intl airport.

Efficient opportunity but not very tech savvy. Even though Ai subscribed to SMS updates on my parcel, I had to call and find out where my parcel is...to be told to come and collect.

Absolute disgusting service. Line ups out the door to get freight and only 1 staff member. Signs everywhere saying must where masks etc but the staff members don't wear them.

They broke my backpack by force and they don't take charge of anything. For them is "normal wear". Bad service and bad customer service. Don't trust in this company.

Absolutely useless. Never ever fly your pets with them. They take there time . Never advise if flight is delayed. Made me wait 3 hours at terminal to get my puppy .

The staff really have an appreciation of animals. They speak to them and give hugs if needed. Give reports back to the fur baby parents about how travelled.

I am using the Storage place there Super Cheap Storage . They leave big Boxes for you to fill up then they store it & deliver it to you . Super Convenient

The people at Qantas are amazing, always polite and so helpful. They always call me by my first name. I would recommend Qantas domestic freight to anyone.

Rude and intolerant staff especially in security screening. If you have hearing or any other disability avoid this toxic place. Never coming here again

Shipped a bird and a cat, nothing but a lovely experience. Thank you so much for making what could be extremely stressful simple and pleasant.

If you ever need to ship a cat or dog between NZ and Oz Helena knows everything thereis to know. Honest and upfront about fees and charges

Had to wait longer than expected, computer service inside great, just not sure if it communicates with the people out in the warehouse.

The staff are great but the management leave a lot to be desired! One manager in particular needs a attitude transplant in a big way!

I rang 131213 at 11.45 am still on hold it is now 2.05 still waiting. over 2hrs how much longing, i am pretty pi....sed off.

Clean & tidy. Service was excellent . Well spoken person who assisted us. Fast service and professional. Thanks …

Would rate 0 if possible. Customer service is non-existent here and they don't care because there's no alternatives

Staff were wonderful on helping deliver our little puppy. Happy to help and lovely bright and happy even at 5am!

Worked a load out shift here. Staff were awesome and easy to work with, got the shift done in a timely fashion

Very poor service... Nice person there but sad she had to be so apologetic for such a costly yet lengthy wait.

Very helpful when transporting my dog. Guys explained everything and made the process very smooth. Many thanks

Richard was extremely helpful in arranging urgent freight to Melbourne. Great expertise and customer service!

What a pathetic organisation, the lack of customer service with some if these staff is appalling!!@@

My puppy was so well looked after by qantas freight after arriving from air nz not stressed at all

system down since 24/9/23 no extra staff to help, qantas staff under stress, wait times terrible,

Wait times can be absolutely terrible however the staff are always friendly and happy to help

At jets transport for unload reload, all done in a timely manner and out on time as expected

good place to work, great direction and team of friendly staff even at 2am to load freight

Beautiful people who took great care of our new little puppy who we flew across from Perth

I put some motherf&$ing snakes on a motherf&$ing plane. These guys made it simple.

Great professional business, pleasure doing international business with them.

loving Quatas now！best meal ever， even the movie and wifi works perfectly！

Great service from John at the counter extremely helpful an experienced

Great Friendly staff that helps when your leaving man's best friend.

Really easy process to send urgent packages. Timely delivery.

Easy parking. Friendly service desk and a toilet for drivers.

They look after boarding your animals …

Jet pets were super friendly and service was very quick.

Super friendly staff - looked after my dog beautifully

Very efficient service and pet very healthy

Lol just don’t do it guys. They’re horrible

Organisation leaves something to be desired

Better of coming later rather then earlier

The office staff are friendly and helpful.

Overly caring staff especially dogtainers

Nice place to work for when can I start

Friendly, informative and quick service

Good professional and helpful service

Looked after my fur baby really well

Nice place to reunite with your dogs

It's an airport busy and long waits

Good service, friendly staff …

Always good to deal with in my book

Everyone very helpful and friendly

Friendly staff and easy to acess.

Awesome guys and girls work here

Great service and friendly staff

Nice staff. Needs better signs.

Staff are friendly and helpful

Great, really helpful people

Friendly and efficient staff

Great friendly staff …

great service very friendly

friendly efficient service

Quick and efficient no BS

Friendly staff & helpful

Very easy to deal with.

Great service