I had planned a business trip in December 2021 and planned to take my wife with me so I paid for her fare to Singapore. 1500 aud. It was then canceled due to Covid issues in Singapore. I was never informed that a credit had a time limit having never had this issue before and Qantas never gave me any documentation stating I had 12 months. Even after 12 month traveling was still a big question but thanks to Qantas I lost all my money due to not using in with 12 month. I questioned it then but as we have all seen they don’t care. I was a frequent flyer with Qantas for many many years and because of this poor customer relations and all the other issues Qantas had been doing to customer I won’t be flying with them again. I have joined emirates as they gave me my money back during Covid with no problems what so ever. Domestic flights I will fly Virgin. Qantas I’m one of many long term customers that’s walking away after the way your treated long term customers and employees. Disgusting corporate behaviour.

I never experienced such a bad behaviour staff, who are not interested to work and help people. Melbourne Airport check-in staff her name is Pali. I requested for an Aisle seat or a window seat because while I made a booking I didn’t get the option to choose. I requested her to please help but she didn’t even checked and simply declined there are no seats left as I am ready to pay for the seat. But after I boarded the flight I saw there around 7-10 seats available some are Aisle and some are Window. Second reason: Through out my life I travelled so many international trips and I never carried printed copy of visa, I don’t know that I need to carry printed copy of my visa Initially the same staff member refused to board me, luckily other staff member came and guided me to get a printout from a nearby pharmacy. If she is not in a mood to work please let the staff to take a break instead of troubling passengers

QF Flight 1988 Melb to TSV departing at 12:10pm 29/12/23. Passengers on tarmac for 90 mins due to a cargo discrepancy. Once that was solved, problem with engine. Passengers have to disembark. Given a small water and cookie to compensate. Get a text update at 14:03pm saying flight departure has changed to 14:50 and will arrive in Townsville 1hr 37 mins later. Pretty sure that isn’t possible. Get an email update, also at 14:03, saying that the updated departure time is 13:35 with an arrival into Townsville 1hr 20 mins later. 9 days ago I flew to Perth. Qantas allocated a seat in row 38. The plane doesn’t have that many rows. Boarding pass on my return flight said gate 25. It was actually gate 16. There was no gate change, they just got it wrong. It’s pretty bad when what you hear all over the news is actually the experience you get. Bring on more competition. It’s the only way QANTAS will improve….

I had just flown across the Tasman with Air New Zealand before boarding Quantas to fly Sydney to Perth. From Air New Zealands clean, fresh, modern interior, pleasant staff, comfortable seating, a small range of nicely presented food,drinks, and snacks. Contrast that with Quantas's old aircraft, dated interior, an entertainment system that went out of date 10 years ago. The seats are too close, so someone tall has knees against the seat in front. The staff looked like they just wanted to go home. The food options were poorly explained and were of snack like quantity and quality.To top it off, the pilot decided a rapid decent from our cruising altitude into Perth would be a good idea. IMO Quantas have alot of rebuilding to do from the CEO down.

I'd have preferred to go direct with my complaint but as the person I spoke to over the phone (following a 75 minute wait time) explained to me Qantas don't have a complaints line they instead have a form I could fill out. When asked how I could access this complaints form I was informed it's only after my flight could I lodge this, when the whole point of my call was to confirm a flight. Person had no understanding what I was calling about or how to assist, was reading from another passage's flight and said aloud their credit card details, and after this call I was left with no confidence or better reassurance about my situation and given no guidance on what to do next. First and last time

Very disappointing experienced. Unfortunately the staff did not speak professional proficient English. (International terminal) T2 The check in staff did not assist us correctly. We paid more for our excess luggage than the initial price they told us. The staffat the cashier was also not helpful, instead of finding out why we all frustrated, he said “I didn' know whats going on in the check in” and we explained to him but he decided not to help us and just charging us whatever he got told by the lady at the check in. Many people at the check in counters today also had same experience as us.

There is a customer service desk inside the domestic flights zone - think it was T1. The lady (who seems about 55) who swerved the customers had absolutely no customer service mindset. There were two gentlemen who were before me they all left frustrated/angry after speaking to her. I had a little issue with qantas' connecting flight but she's got this that's your problem so what attitude. Simply the worst ever and I was wondering how could she sit there and get paid for what she is doing

I swore off Qantas during their post-pandemic recovery. Pathetic arrogance in the way customers were treated on its way to posting obscene amounts of profits. However, I found myself recently booking a domestic flight for family - and felt some restoration of confidence in the once iconic 'Aussie airline'. Online check-in was seamless. Check-in of luggage was fast and easy. Flights departed on time. Planes were clean. Onboard staff were relaxed and friendly. All up a good experience.

The Qantas domestic terminal is undergoing some major renovations at the moment although it’s still functional. The food options are limited because of this but there are some good options. Icons Victoria is a nice cafe with sandwiches, pastries and good coffee. The store also sells productions made in Victoria - wines, liquor, chocolates, cheeses, sweets etc. Security screening hasn’t been upgraded as yet but overall when renovations are complete it should be a nice airport.

Have really turned up the strictness on carry on bags, threatening people bringing "excess items" with sending them on subsequent flights. Excellent business strategy, threats to your paying customers. Didn't have to check-in one bag on the way to Sydney, did have to check the exact same bag and contents on the way out. How far you have fallen Qantas... We desperately need some actual competition in the airline industry in Australia.

Very disappointed with Qantas and their customer service. We have lounge passes that they refuse to let us use. It's a code shared flight. Customer service is rude and talk down to you and treat the lounge like it is a privilege to use rather than it being a service that is paid for. If I can help it, I won't be renewing my lounge membership or flying with Qantas again. No wonder Qantas is on the nose.

First time flying Qantas in a while. With so many suits on the flight there was a lack of space in the overhead lockers which meant I had to stow my carry on 15 rows from where I was sitting, however apart from this the flight was pretty much on time, the free WiFi kept me amused and the inflight snack was palletable.

The supervisor at the airline check-in counter doth possess a most disagreeable demeanor, as if the entire company be hers alone. She doth not hearken unto explanations, nor doth she attend to the needs of the clientele. It doth appear that she holds great authority aloft and doth converse with an air of lofty power.

I worked at Qantas for 18 years. I have this loyalty to them. Why? The people that work there are the best most dedicated people in the world. The maintenance of the aircraft is second to none. The Pilots and crew are the best trained in the world. Your safe when you're in their hands.

I've been flying since I was in nappies, the last 2 flights I took from Qantas (within 24hours of each other) were the worst customer service I have ever experienced from Qantas. It really was disappointing, however, not much other competition in the air right now, due to covid.

Friendly service. Food was nice. We had trouble checking our baggage, as did everyone else. Old looking internals of plane, no screen, flight was late and we almost missed our connection, they lost our luggage (but it was delivered on second day of our stay).

Decent flight services and attendants, rudest security/baggage check. Can't help themselves but make disrespectful remarks as you pass through the checkpoints. Don't fly here if you want to be treated like a person, because you are a dog to them.

They left my bag behind in Hobart because of: the plane was too heavy, the weather, fuel consumption. They then said I'd get my bag back by 6.30pm that same day, I got it back 12.30pm the next day. In the interim their communication with me

Never had many issues with Qantas, i think their crew staff are very well organised and pleasant to deal with. The staff in the terminals are disconnected from this and are much more regimented and unforgiving. Ive not noticed this until

I’ve just had a flight from Melbourne to Sydney cancelled out of gate 8 and wanted to compliment Sab from Qantas on doing such a brilliant job getting customers onto their new flights and dealing with all their questions. From the first

Atrocious experience over the past couple years. Multiple flight cancellation. Delayed in getting baggage. Just an awful travel experience. I am not sure what can be done as there are lack of choices here for domestic travel.

Customer service is non existent! I waited online for 40 minutes, transferred only to be told customer complaints are no longer taking calls. Our flight took an entered extra day, an additional 18 hours on an already long

Whilst the staff for the most part are pleasant there needs to be a lot of changes made from the top to make the flights better for all. The procedure for seating wheelchair users has much room for improvement...

Ground staff were friendly. Air crew were excellent. Condition of aircraft was slightly dirty, which was disappointing, but overall, a reasonable experience.

A crowded flight from Melbourne to Sydney. But excellent service and a good experience. Previous Qantas flight to Sydney I couldn't even get a coffee

I had a trip to Cairns with Qantas and it went well we didn't have any problems with the service and lovely staff

Melbourne airport is not the greatest airport, flight was delayed, food and drinks were expensive.

Spacious check-in area at domestic terminal. Staff generally friendly and helpful.

I live in Hobart and love travelling around in Qantas. Simply the best airline!!

Awesome flights, quick and easy check-in. Staff and friendly and helpful.