Bottom line the people at this store did everything they could to help us out and will recommend to anyone. I know during COVID it's tough with appliances, as we know from another experience, but I'll give this place and Robbie 5 stars just for the effort and helpfulness. Let me start this by saying we have had a really hard time getting our hands on our appliances for our redone kitchen. We initially worked with Plaza Appliances and had a very difficult experience - they had scheduled a delivery date and on that day I called asking for status of delivery and was told the appliance that had been scheduled for delivery by our salesperson was not our appliance. We waited to demo until we were told our appliances were in stock. Since then it had been impossible to get an accurate estimation of when our appliance would come - they gave us a 3/1 delivery date that came and went and then we were told they didn't know when we would have our appliance delivered to us. I'm not sure about anyone else, but I prefer my delivery dates in the future. Enter Queen City. We had gotten so fed up with the runaround and lack of effort to even find my appliances that I started calling around to find my model somewhere else. We called before and they made great effort to help us out but we initially chose to wait for Plaza - big mistake. My wife called Robbie at Queen City last Thursday and asked if they had a floor model of our range and luckily they had one in stock and ready to deliver along with the dishwasher we needed. Robbie stayed a little late to get everything squared away and assured our delivery by Tuesday - which was confirmed in a couple different methods the day before. Admittedly I'm a bit paranoid after my first experience, so that guarantee was really appreciated. The delivery staff were very friendly and professional to work with and made sure installation went smooth and to our satisfaction - and didn't take too much time at all. Robbie even called to make sure all had went well. We just moved in October and we will be back for future appliance needs! Highly recommend!

UPDATE: 7/27/2022 - Carlos and Christian the delivery and installation team were pretty terrific and absolutely spot on and very professional. They even gave me time to clean the dust behind my old appliances before the new ones were placed. It's the small things! REVIEW: My husband and I have a washer and dryer that has lasted more than 18 years and it was time to replace them. We started shopping and learned very quickly how technology and advanced circuitry has taken over our appliances. We looked at washers and dryers at several different stores and saw some that even connected to blue tooth technology. WOW! But one thing was pretty common in all of the other stores.... The UPSELLING and the impatient salesman with rolling eyes. That was the case until we walked into Queen City on Sunday and met Kevin Cook! Kevin was the most down to earth and knowledgeable salesmen we've met in a long while. And, I had lots of questions for him. Instantly, he was sensible and down to earth. But what impressed me most was his patience and his natural and genuine personality. He often said "let's take a look" and let's compare." He listened and heard me when I said the less circuitry the better, and I like dials, not program buttons. He helped us understand that buying the floor model was not such a bad idea and really helped us get a great value. When I think about it, we have purchased most all of our appliances at Queen City. There's a reason. We also feel pretty strongly about keeping our business with local businesses. So, if you are in the market for a new appliance of any kind, you will not only be surprised by the great values and sales at Queen City, but you will also enjoy working with great folks like Kevin Cook! Go in and ask for Kevin! You won't be disappointed. Note to Queen City: I really hope you congratulate and recognize your three wonderful employees. Keven the salesman and Carlos and Christian the installation and delivery team.

Fine experience until the store manager got involved. I live near by and went to buy my mother a microwave for Christmas. Called ahead to make sure they had it they were nice enough to set it aside for me. Picked it up and went to my mothers house (45min drive away) once unboxed we noticed a dent. Rather then driving the 1.5 hr round trip we found one locally that I went and got with the intention of returning the one from queen when I headed home for the day. I even called the store about the damage and was told I would get a call back (never happened but no big). When I went to return it I was told that they can’t return it same day due to how there systems worked I said no worries left my information. Today I received a call from the store manager stating that when I return seems strange he likes to get involved and needed me to justify to him why I didn’t want to do an exchange. Making it seem that I had some nefarious intentions when I first bought it. Literally saying “I’m not trying to put words in your mouth” when I told him I didn’t need to justify it to him. I had told Xavier who helped me that I had planned to shop with them again as there selection and pricing was really good. But thanks to the store manager I will never return to that store and will ensure everyone I know does the same. The employees are great. The store manager was inappropriate and crossed a line. Turning an over ok visit to one of the worst customer experiences I have ever had. Damaged product happens no big, not being able to process a same day return no big. Having a customer explain/justify why they no longer want a damaged product before you’ll process their return you’ve already accepted kind of a big deal. (Pics showing damage to product after unboxing)

Do not buy appliances from Queen City. They sell garbage appliances and they do not stand behind their products. In six months I’ve gone through three microwaves, a dishwasher and have an oven that does not work. We have had to take six days off from work to stay home and meet a repair guy. Queen City just keep giving me excuses why they cannot do anything to help me out. Even the manager KYLE is not willing to do a thing except say “gee, I really hate that this is happening to you”. Definitely do not recommend purchasing any appliances from them. My appliance repair guy said it’s a good thing. I purchased the five year extended warranty because I’m really going to get to know you well over these next five years. He said that KitchenAid is absolute garbage and he has to repair them all of the time. Contrary to what the people at Queen City told me that they never have issues with their KitchenAid products. salesman are always the biggest liars!

After waking up and finding out that my chest freezer was dying and my food was thawing out we went on the hunt for a freezer and we needed it ASAP. We went to Lowes and the only thing they had was a 7 cu chest freezer. I had my daughter calling everywhere and I decided to call Queen City. Thank God I got Teresa Abballe. She not only had an upright freezer in stock but she was able to have it delivered to us on the same day. And she was super friendly and nice while helping us. Overall the service and customer service skills I received from Teresa to the delivery drivers was nothing but perfection. Queen City is Blessed to have employees like that. I would encourage everyone to go to the Queen City in Gastonia for all your needs.

We went into Queen City for a washer and dryer. The salesman was great but it ended there. Delivery was scheduled for Tuesday and it was canceled and rescheduled for the following day. Delivery day came and the appliances were installed with some issues. The installers wrapped the hoses up behind the washer to a point the door wouldn't close. They also tracked in some kind of paint. My wife talked with Alex and let him know I would be calling later which I did and left a voicemail. That was two weeks ago and no call back. I fixed the hoses so the washer could be pushed far enough back to close the door. Marks are still on the floor. It took 15 minutes to gain our business and trust and seconds to destroy it.

We had a great experience buying our kitchen (Range, fridge, dishwasher) and laundry appliances through Queen City. I'll update my review once I get the appliances delivered and installed. This review is based on my experience researching and buying through QC Appliances. We worked mostly with Xavier. He was informative, responsive, and enjoyable from start to finish. He probably spent over an hour with us in the showroom and then several emails and quotes before purchasing. Everything was straightforward and well-documented. Queen City is holding our appliances in their warehouse until we are ready for them. This is also a major benefit.

It is hard to find a replacement for my downdraft cooktop, but this place delivers. I went to the website and see what I needed is available, so I called the place. Kevin is very helpful to answer my questions, and he can get a cooktop for me. Kevin is knowledgeable, friendly, and helpful. Kevin assisted me to get a model that is still available, and he helped me during the purchasing process over the phone. I picked up the cooktop from their pick up location (different from the store) as I needed the cooktop as fast as possible. They can deliver the cooktop to your home, but I prefer to pick it up. Great place for your appliance needs.

The experience here was absolutely fantastic. My fiance and I were in the market for a new dishwasher as ours had required a costly repair. We came into the store and were absolutely stunned at everything they had on the inside. The exterior of the building is deceiving. We were greeted by our salesman Kevin who was great. He showed us right where all of the dishwashers were, told us about a few deals they had that day, and then let us do the shopping, but made himself available if we had any questions. He was GREAT! Delivery and install was also a breeze. I will definitely be going back for any other appliance needs.

After checking out all the big box stores and not finding anything in stock, I decided to give Queen City a chance and I am glad I did. I found the people there very knowledgeable and helpful when purchasing new appliances for my kitchen including a range hood that no one else had in stock in my desired size. Robbie took the time to explain to me every single detail when choosing my appliances, and he made sure to find the best options in the time frame I need them. Not to mention their prices include free delivery. So I am happy customer and I will make sure to come back for any future needs.

Jonathan Jones is my HERO! I work for Portico General contractors we purchase many appliance's throughout the month and Jonathan makes this experience such a breeze. In the past ordering appliances with other vendors has always been a headache for me, now that I have been working with Jonathan the last few weeks I actually look forward to placing orders because he is so efficient and gets back to me ASAP. I am so glad to have connected with Jonathan. Queen City would definitely not be the same with out his 10 star service! I am beyond thrilled to work with Jonathan and his team!!!!

This was our second purchase from Queen City, and both times we found the entire process to be quick, effortless, and enjoyable. The sales process was easy and low-stress, with no added pressure. Kyle and Cam both took the time to answer our questions and research information about products. Prices were right in line with other stores with no big mystery fees. Delivery for both of our purchases was right on time, and the installers were professional and courteous. We will definitely return for our next appliance purchase.

After a terrible experience with a competitor I called Queen City. Bob Baker was efficient and friendly. Delivery came and the two professional installers were patient, accommodating and knowledgeable. Ends up the gas oven we had was a custom slide in not manufactured anymore unless you want to pay $$$$ which we did not. They helped us work through the issue and returned the new stove. Bob called next day and worked out a stove that would work and was very fair charging for the second delivery. So far so good.

Excellent customer service! Went in Sunday to look at appliances. Met Xavier Walker - he showed us lots of choices giving notes good/bad on all. He put together spreadsheets of our top brand contenders with all of the information we needed to make a final decision. Just placed our order. Would highly recommend Xavier! He is a pleasure to work with. Always recommend Queen City - great store!

Had the pleasure of meeting. Xavier at the Queen City appliance store on Independence boulevard. This young man was very knowledgeable of the products, patient, and all around nice guy. . . We will definitely be back in to do business with him. Thank you, Xavier!!! Did not mean to put one star. I will give you 10 stars if they were available !!. Sorry for the confusion.

As of today, January 24, 2023 Queen city along with their subcontractor, which is the delivery company of the washer, still has not sent me the check to reimburse me for the repair if my LVP floor. Queen city has responded that this has been resolved, but this is far from the truth. I still have not received the check to reimburse me for the damaged floors.

Rick Webb of Queen City did an awesome job for us! In purchasing all new kitchen appliances, he guided us appropriately through the process. We purchased mostly LG, along with a Bosch dishwasher. He recommended a Frigidaire beverage fridge which worked out well. We even purchased a TV for the living room while there. Highly recommend Rick and this company!

Had a great experience here. The customer service was good not a harassing sales men. Gave me a great deal on a new washer machine. And a an awesome warranty added on for and extra 3 years for a low price that covers everything parts and labor. I was impressed with the good customer service and relexed atmosphere.

What a great experience! Kyle was so easy to work with. His product knowledge was amazing. Helped us make the best choices for our budget. Thank you so much. We love our new kitchen appliances! Goddy and Habib, our installers, were easy to work with and we appreciate all their efforts to make it an easy install!

Great experience with Installation of my Microwave/Oven Combo Unit 12/09/2022. Jim Murray and Rich Bosco installed my unit. The unit was delivered 12/08/2022. Good delivery for Queen City TV and Appliance. Overall experience great!! Thank You Queen City TV and Appliance. Ethel W. Derrick

This is the absolute worst place to buy appliances the sent us a bent hood range and would not replace it so we bought a new one from them and they refused to install it People beware of buying from them I will use Plaza appliance from here out good riddance

We bought our washer from them because we had heard about their great customer service. We purchased the extended warranty which is through an outside company. The washer leaked water on the floor, and the warranty company sent a person out

good luck getting someone to help you if you have an issue with your appliance. they just pass the buck back and forth between their sales and customer service teams and the manufacturer themselves. was told my GE range was irreparable and

Garbage appliances. Apparently they sell refurbished appliances and don't tell you?? Thats the only explanation I can think of to have all appliances have issues. EVERY SINGLE APPLIANCE we purchased from this store has issues 6 months to 1

If you want to drive yourself crazy by buying inoperable appliances that immediately become your problem to deal with once they are delivered and you want the frustration of chasing the party that sold you the appliances and you don't mind

We purchased our new Whirlpool refrigerator from Robbie Jordan at Queen City. This is the third time in many years purchasing an appliance from him. He was so patient while answering all our questions (and we had a lot of them!). We never

I needed a new dishwasher, so I visited different shops to find the right one for me. I found the perfect solution here. The seller was very good showing and suggesting me the appliances he thought were the best for my needs. It took just

Well I walked in the store 20 minutes before closing and Rick Webb was so pleasant. He asked me several questions to make sure I got the refrigerator I wanted and had it in stock he worked around my schedule for the delivery and I will

Everybody at Queen City Appliance was extremely helpful and professional, from the search and sale to delivery of our new refrigerator. Rick Webb was helpful and courteous in tracking down the model we wanted, and setting up a painless

We consulted our home builder about upgrading 15 y old kitchen appliances. We were referred to Chris Doub and had an excellent interaction with him. He is an experienced, knowledgeable and efficient professional who gave us good advice.

We give high marks to the showroom and the selection of in-stock appliances. Sales people also get high marks. We did have an issue with the delivery. The fellows that came were very nice and professional. But upon leaving they damaged

I went into Queen City Audio, Video and Appliances on a Monday to purchase a washer and dryer set. My salesperson was Kyle. He was an excellent salesman. He provided me with good information about all units of my interest. I was very

Cam is a rock star! My fridge went out Thursday night, I talked to Cam on Friday, we had a new fridge Saturday. He was professional, courteous, a problem solver, continued to keep me updated regarding delivery. Cam is the man!!

We had another great experience with Queen City Appliances! Kyle thoughtfully reviewed our options with us, and he even came out to the house to confirm some measurements. We couldn’t have been more pleased!

Kyle was excellent to work with. He was efficient, worked quickly on a quote and helped us get our delivery scheduled right away. Definitely 5 stars and we will be coming back to purchase more appliances!

I bought a new smart/air fryer stove/oven on September 5th. I was helped by Xavier and the store manager. It was an easy purchase including financing and a convenient delivery date!

Brice was great... From chat to phone helping choose right item in emergency situation of refrigerator motor burn out. Straight to sales and invoice. great assist and thank you.

I changed my order, and they were quick to respond. The delivery went well and on time.

Best deals in town. Free delivery. Don't waist your time anywhere else

Pleasant and courtesy was acknowledged once I walked the door