Awful service. My partner has been waiting since December to get a definitive diagnosis with a consultant to find out what level of surgery is required for treatment. There have been several occasions where this case has been severely mismanaged. Firstly initial scans weren't shared between GP & consultants so when she finally had a first appointment, nothing could be confirmed. Secondly she was referred to an MRI but didn't receive any communications and it took 2 months to receive an appointment after chasing up the secretary's on multiple occasions, which meant the second consultant had to be rearranged. Finally the second consultant was cancelled last minute with no contact for the appointment to be rearranged, nobody was able to advise why it could be cancelled, then when she finally did get through to someone they shared some worrying details of the condition but still said it could be up to 2 months before official communications. "The waiting times are described in the Handbook to the NHS Constitution. For routine, non-urgent conditions you have the right to start your treatment within 18 weeks of being referred." - it has been longer than 18 weeks!! This is appalling and causing huge amounts of stress, it makes me wonder what we are paying our taxes towards! This condition could impact our ability to have a family in the future and the inadequate service received by this hospital / NHS has made the situation so much worse than it needs to be and will more than likely make the condition worse whilst not being treated.

Ophthalmology department. Spent most of the morning trying to speak to someone about my mother's eye surgery. On the 6th attempt, someone picked up the phone & explained that the team had been in training that morning. (a) Why was there no voicemail message explaining this and asking patients to leave their contact details so a member of the team could call them back, or at least saying that the department is closed for training and will be reopening at X time; and (b) why can't the training be staggered so that some members of the team are available to respond to patient queries. Instead silence (the phone just went "dead"). Has anyone in the NHS heard of customer service training? On another note, I am notified that my mother has a routine eye appointment at Orpington hospital on the same day she is having cataract surgery at QMH. This appointment is from the same opthalmic team responsible for the cataract surgery appointment. Surely, the fact that my mother is having cataract surgery on this date (and cannot be in two places at the same time) is on the computer system?

I have always had my blood test taken at queen marys hospital without any issue but the two lady’s that are now on the check in desk are extremely rude, disrespectful and disorganised. They sit there gossiping whilst patients are waiting to be checked in, you’re greeted with a cold glare and given a number. During my visit they managed to get the ticket system wrong twice, meaning all the new patients that had just arrived were given a lower number than everyone who had been waiting there for their blood test for 20mins plus. Therefore they were taken to have there blood tests before us whilst we all waited to be seen. When myself and an elderly couple tried to politely explain to the lady’s on the desk what had gone wrong, we were rudely told to be quiet and they don’t want to hear it. Truly Awful behaviour. These lady’s really shouldn’t be dealing with the public and definitely shouldn’t be employed by the NHS.

Was booked in for Day surgery, was so anxious, however, I want to say the staff was great, so informative and make you feel like you’re not just another number. Everyone who was part of the team that dealt with me, was lovely. The first nurse gives you a complete run down of the day and it’s happens exactly, you see a surgeon again, all questions answered. You then meet with one of your anaesthetists, again all questions answered fully. All anxiousness is relaxed. Upon going down to theatre, you meet both anaesthesiologists, who keep you smiling till asleep, I then woke up to nurses around me who again was very warm, I was given a warm blanket as I Started to shiver , you are then on recovery ward(Mottingham ward), with toast and biscuits. Until your chaperone arrives. Just want to say thank you for turning an anxious experience, into one walking away and commending the service

This urgency service is really disappointing, today had to come here with mother in law having an otitis and complaining with ear pain. We arrive around 9pm and this place was empty only 2 or 3 person waiting , is passed more that 3 hours and still waiting to be checked by a doctor. Meanwhile came people more late and get checked and out ..I’m guessing is the priority system..But the worst was when someone came here with a really bad asthma attack and the receptionist just send them on another hospital to deal with that situation .. not his fault but I guess they are very short doctors here and don’t have the people to deal with this kind of situations anyway I don’t know how is this happening here but there is not enough services and I have the feeling the doctors are lazy ..

Just had an operation at this hospital. I stayed overnight on Mottingham ward and I would like to say that the nursing staff in this ward are absolutely lovely. They took great care of me, nothing was too much trouble for them. Every member of the medical team i met were fantastic. The anesthetist explained everything in detail and so did the surgeon, really made me feel at ease. When i came round in recovery, the staff were great, got my pain under control immediately and made sure i was comfortable before taking me back to the ward. All of the nurses were so friendly and cheerful and they made sure I was comfortable. The ward is spotless, the cleaner came in twice checking the ward was clean & tidy. Huge thank you to all of the staff (especially Joy-Dorothy)

Had to take my son here for a broken finger. Such a well organised, clean and friendly place. Obviously people will moan about waiting times but there is nothing they can do about the numbers of people that come to their hospital. But we were lucky to be dealt with really quickly and efficiently. Receptionist kept everyone updated on wait times, cleaner waved and joked with the kiddies, radiographers showed us pictures and was super thorough, both nurses we saw were epic and beautiful of soul! Every single member of staff we saw was warm and friendly and caring. Thank you everyone. Keep going - you are appreciated!

I had an excellent experience at the hospital's Planned Care Center. The staff there was amazing, although I wish I could remember their names. I underwent a salpingectomy, and the medical team was incredibly supportive. The only drawback was an unexpected emergency (not mine), which led to a 7-8 hour wait for my surgery. Fortunately, I had my computer with me, and watching Netflix made the wait much more bearable. Despite the long wait, I'm grateful for the care I received at the hospital.

My mother Sam Hergest has been trying to call the secretary for a doctor Usmani for three months to talk about surgery on her spine and shoulders, but nothing. No one picked up the phone because either the secretary is a lazy, or heartless, either way it's disgusting! My mom is in pain, my patience is wearing thin, don't bother with this place, their staff don't have the slightest concern for their patients

Had to have Ultra Sound today at QMS at 1050.What a wonderful experience. Offered a wheelchair and taken to Imaging by a super guy (sorry did get his name). The ultra sound staff were welcoming and efficient (Dartford and Gravesham). Rang the porter and I was on my way back home by 1110. Well done Bexley Care, Oxleas and all at QMS.

Nice clean hospital barely any patients waiting compared to queen Elizabeth in Woolwich is so bad indeed..... at least queen marys listen to you. Didn't like fruit and veg at entrance inside hospital....maybe just me but wide open in main entrance seems a little unhygienic as the fruits etc. were open to touch and cough on

Visiting the eye department quite clearly many partiality sighted or elderly people looking confused as to what waiting area to sit in. Noone around to help them . Drs calling the patients and then walking off so quickly and poor patients trying to keep up have respect for patients who can't see its already hard enough

This is not a bad hospital. Parking is good not bad for an appointment. Always called on time staff are very helpful. They have a canteen that serves fair breakfast lunches has a costa to toilets always cleaned well on Mondays they also sell fruit and veg which is very decent

Hate paying for parking but when inside the hospital, the reception was very good at giving directions, when arrived at imaging department book in waited approximately 15 minutes and was seen almost immediately 10 minutes later back in my car. Could not fault the service

The charging system at Queen Mary's is outrageous You are charged on arrival but as you do not know how long you will be at your appointment you tend to overpay. Parking should be charged on exiting the site. I had to pay £2.50 for a 15 minute scan. Outright theft.

I had a planned operation here last week my first operation and I was terrified and very close to backing out! Every single staff member from the moment I arrived went above and beyond to ensure I was looked after and went through with it,

This hospital is an excellent provider of healthcare services. The staff is friendly, knowledgeable, and very helpful. The facility itself is clean, well equipped, and up to date. The doctors are experienced and provide excellent care. All

Second time I’ve visited QM eye clinic in a year due to an infected left eye and finally it’s getting better. I would like to say the staff throughout the hospital from reception to doctors are so friendly and go way out of their way to

Went in for day surgery. Faultless,efficient hardworking staff in all departments. Made to feel special. Staff above and beyond nothing too much trouble. All whom dealt with me,excelled at what they do,with pride and passion.

Good parking for disabled. Automated ipad type tablets for booking in, be prepared for long waiting times though. X Ray dept closes at around 9.30pm so don't go there at night if you think you'll need an Xray.

Very large hospital, so it's a bit overwhelming when you first arrive. I had a quick cuppa in the Friends cafe by the entrance Lovely volunteers. Then an appointment at the emergency Eye dept. It is a very

I have become a bit of a regular with having blood tests, have to say the team are all friendly and can generally tell I don't like needles, they have my utmost respect for the work they do.

it’s a really nice and CLEAN place, honestly i was surprised at how clean the bathrooms are. everyone i’ve had contact with is really lovely and kind. my experience has been great so far ◡̈

Reception staff on 1st floor for orthopaedic and trauma are very friendly and helpful. Consultant and nurse I found to be helpful and very understanding. All round good experience …

My daughter just had an audiology appointment with two ladies at Acorns and they were absolutely brilliant with her. (I forgot their names, sorry!) but thanks so much for your help.

Ridiculous waiting times at urgent care and absurd system of "queuing " People literally screaming in pain with broken limbs while others with minor burns being checked faster.

Visited the Urgent Care unit, we were in, xrayed, seen and referred all within 2 hours. Every single staff member was so friendly, chatty and helpful.

Parking adequate. Signage could be better. The staff were helpful though the main help desk at the entrance was not always manned.

The staff are nice, but the waiting time can be long. There are multiple bathrooms very clean, the hospital is very higenic.

Very big hospital good place clean friendly staff went for a MRI scan staff all helpful and friendly …