Extremely poor condition of room. Assigned room had large holes punched in the wall that had tape attempting to cover it up which had fallen off. Shower had rust all through it where shower fittings had broken off. NO HOT WATER. A/C remotely controlled from front desk and local control taken away. Cannot sleep while covered in sweat due to the heating being cranked up at the desk. Workmates room had permanent leak from shower bouncing off the roof and raining on you while sitting on the toilet. When front desk and management were approached about these issues we were blatantly lied to in regards to the A/C (an issue we had raised and discussed 6 months earlier!) and given many blank looks with next to no response. Then lied to again when management stated the room was issued in error regardless of the fact that it was specifically prepared and allocated in advance for this booking due to day sleeping shift workers who regularly book this hotel. We have been regular corporate customers to this hotel for years without issue and previously would highly recommend it. However when the ownership of this place changed hands approximately 6 months ago the condition of the rooms and the customer service has significantly gone down hill. The room I was issued was not in a suitable condition for anyone to stay in and is disgusting that the management would charge for that sort of accommodation. I doubt the managers and owners would see it acceptable in their own home to have no hot water, holes in the wall and the heater permanently set on 28 degrees! Yet they have the audacity to expect other people to pay for this and then be brushed off and given blank looks in response!
Trip type
Business
Rooms: 1
Service: 1
Location: 1

Quest Mascot was recommended to me by Quest North Sydney because they don’t have room available for Pet friendly. We have pay upfront for booking at Quest Mascot and on arrival the receptionist said we need to pay an extra $150 for cleaning and $35 for pet handling. I told her we have stayed at other Quest and only pay $35 for pet handling. I also showed her the email communication I got from Quest mascot stating there will be a pet staying and no $150 charge on it. I also said I show her receipt the I got from another Quest and there actual website stated there no $150 cleaning fees mentioned. After all that she charge me $35. Our room was on the ground floor which is fine because we only stayed for 1 night. The room smell bad, adding to that the table was not cleaned, shower leaking and no bath towels on our arrival. I asked the receptionist about the towels she said it’s will arrive in an hour. This is our first experience checking into 4 stars property and no towels on arrival. In the morning when we ask for dental kit is $3 for 1 kit. Which make my partner and I laugh so much because this is first time we got charge for surcharge everything extra when staying at Quest apartment. In the end we pay $296 for the room during booking and still got surcharge.
Trip type
Vacation
Rooms: 1
Service: 2
Location: 4

We stayed at Quest Mascot for 2 nights with family. We had room 505A and B. On a hot Sydney day, the AC was turned to heating. There were no controls to change that in the room. We approached the reception and a gentleman helped by turning it to cooling from a control at reception. He said the change to heat/cool can be done by someone at reception only. Everything was ok for the first day and night. On the second night at 1 AM in the morning, we woke up sweating. On checking the temperature control, the setting had changed to heating. The room was extremely hot and we were flushing in the heat. On calling the after hours reception, a lady picked up and literally 'barked' at us for calling her at that hour. She asked us to turn the unit off and that nothing can be done. We checked out early in the morning, we hardly slept through the night, with a young child and elderly parents, it was a sad state of affairs by Mascot team. Never again will we stay there.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 1
Location: 3
Hotel highlights
Great value

I am so disappointed . Room - smelt like strong curry . No amount of ventilation would release me from the horrible stench . Walls stained . Carpets worn . Not what I thought quest was about . I was pressed to pay for the 2 rooms upfront . Now I know why . Had I turned up and had not prepaid I would have left and checked in at the several hotels with in 100 metres or so . Very , very disappointing and not to mention embarrassing for I had 3 other people with me . Do better Quest Mascot.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 3

Nothing close in the way of shops so no snacks for 2 days. Some restaurants but it's too far for old legs. Our room was clean but a little outdated. Staff were friendly and helpful.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 4
Location: 3
Rooms
Clean a little outdated.
Nearby activities
Plane watching.
Walkability
No good for elderly.
Food & drinks
NA
Noteworthy details
TV didn't work so 2 days in room nothing to do. Didn't go out, feeling unwell.

The room was very nice, but I pulled out the couch and an old doona was in it, and a blood stain on the mattress from a period without a bottom sheet and mattress protector, just an old doona and blood stained mattress. also, the lights and air-conditioning turn off at 9 pm, so you can only use the lamps and stove lights. The windows also don’t open. semi clean in important places with no lights after 9pm but has an oven and stove with pans and a nice room: just a bit dirty inside the couch and no lights

Very convenient for me for a quick trip to southern Sydney. Room was basic but very neat and tidy. Can't book parking online, but I was able to park on the street almost out front, initially at 3pm to book in then again at 8pm after going out to dinner. Staff were very friendly and helpful.
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 4
Location: 5
Hotel highlights
Quiet, Great value

The rooms are very compact. There is no access from main road. Building not very accessible. Can't access underground car park without someone manually opening the roller gate. Very limited space. The air con doesn't work most of the times and it can't be regulated. No restaurants in walkin distance.
Trip type
Business
Travel group
Solo
Rooms: 2
Service: 1
Location: 1

"I've stayed at a Quest Apartment Hotel for several times and I'm so impressed. The staff were so welcoming and helpful with anything I needed, the location is perfect and easy to get to, there are laundry facilities which was great as travelling with hand luggage can be tricky! Overall it's always a pleasant stay.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

I was disappointed that i forgot my clothes inside my room and was told that they will keep it for me but they disposed it without calling or confirming it with me. I stayed here several times and yet they did not value what i have lost. Their staff named "Grully/guly" was rude- he needs a proper training about customer service.
Rooms: 4
Service: 3
Location: 3

Basic but ok for the price. Wifi did not work, and it wasn't fixed by the tome we left. Heating temperature cannot be regulated, it is set by the reception for the entire building and they cannot change it by room. Location was great for travel as it is walking distance to the airport.
Travel group
Family
Rooms: 3
Service: 4
Location: 5

The cleanliness was up to standard and the front desk staff, particularly Woody, was very friendly and helpful in providing site tour information. I highly recommend this hotel to all travelers visiting Sydney.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Great for an overnight stay. Modern and clean. Nearby restaurants at other hotels or 10 minute walk to mascot central. Shuttle organised with reception. Would definitely stay again!
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

An ideal place to stay for someone who needs quick access to the airport and not being too far from the city.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Noteworthy details
Near airport
Hotel highlights
Great value

Have stayed in Quest before, although first time at Mascot. This hotel only just gets my 3 star rating. It's tired, the shower door was missing and carpets stained (both in room & corridors), but bed and general cleaning were good. Worth the rate charged? Maybe.

Service was lovely, but the beds are like a rock and the blanket is like a plastic tarp super uncomfortable and so loud even with the slightest movements.
Trip type
Vacation
Travel group
Couple
Rooms: 2
Service: 5
Location: 4

Was supposed to be in a hotel down thecstreet for a conference but they stuffed my room up. The guy at the counter was super helpful finding me a room and parking. The room was good, the only issue was a lack of water pressure the next morning. More

The Quest Mascot was a pretty good temporary stay. They designed the room pretty good, it isn't very big but it feels very spacious. The only reason I would stay here again would be if I was going to the airport, which causes problems, like

Staff was fantastic, but the room had no towels, stains in the sheets with what looks like blood and duvee was very heavily stained. Towel rack was broken also. Otherwise, the location to the airport is excellent and about a 10-minute walk

We had 2 cancelled flights from Jetstar in the evening and the morning, the ladies at reception during the day and evining were exceptional in helping us through this tough time. They helped us order the Jetstar accomodated food, gave us a

0 stars for cleanliness. Check your beds and pillows! The covers might look clean on the surface but there are a lot of yellow and even green stains underneath the covers. Quest Mascot does not have any actual queen sized beds. Their queen

Was being put up by FACS while my Housing Unit had to undergo major maintenance, was told everything was paid for, when I arrived at Mascot went to check in, only to be charged $1,435 from 15/5/23 to 23/5/23. It was 7pm when I checked in,

Very helpful staff and overall a reasonable place to stay for a few days. Stayed 4 nights in 1bed apt. Furnishing in the rooms is fine. Laundry in bathroom with top loader and dryer. Detergent provided. Mattress/bed too soft. Kitchen well

The room was ok, but 2/3 of the carpet in the living room was either damp or just plain wet, and the smell was ordinary. When I mentioned it to reception, they were pleasant but not keen to do anything about it. Catching a plane the next

Room had a bad smell. 3/4 of the carpet was wet/damp in the living area. Bed was really comfy and the location perfect.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 4
Location: 5

Close to restaurants, clean self-contained rooms. Room includes cereal for breakfast. Shuttle bus to the airport is available for $10 per person. Takes the stress out of getting to the airport knowing you are close by. More

During our busy Christmas period, Quest Mascot's customer service was excellent. They were able to book a hotel for my family and friends at an affordable price. I would highly recommend them! More

Ee stayed the night here after a late flight into Sydney. Close to car rentals for our drive to the country. Surprisingly quiet. It is very clean tidy with all the facilities for comfort. More

I only stayed here for one day before my flight to Korea. The facilities are clean, the staff are friendly and it was a very good experience. Highly recommended

Had an amazing short stay , clean rooms , close to the airport and CBD and quick serving staff.
Rooms: 5
Service: 5
Location: 5