Giving me the run around for 1 hour on their customer service line saying "it's not procedure" to let me book an in-person apt through the phone on behalf of myself and my parent despite me doing the exact same thing Saturday (today is Monday). They keep cutting me off and putting me on hold for 5-10min at a time

Awful customer service provider - it's such a waste that I have to give them at least a star. A few people working at the branch never care about whether customers are waiting or not, and they do not know about what they're doing wrong. Basic customer service education is highly required ‍♂️ …

I had to come into this branch because RBC allowed 4 fraudulent cheques to be cashed from my account. I was in the for two hours, when I had to return the following week to sign a reimbursement and close my account down and open another one

Arguably the worst bank branch I’ve ever seen. The lack of understanding and empathy was shocking. The manager on duty was rude and obnoxious by continuing to use an incorrect name despite being corrected multiple times. All in all, this

RBC is a terrible bank. No loyalty to long time clients, incompetence when security concerns are raised. I was appalled with my experience banking with this institution and the way they handled a serious security breach 4x times.

Came in today at 420pm and was helped right away. The young man on the end counter was super nice and easy to deal with. Keep up the great work and thank you for helping me. …

I love this branch; the staff are always welcoming with great and punctual customer service and very detailed information to ensure I can make the best decision for me and my banking needs...

It seems that it took an "elite squad" of a few homeless individuals to single-handedly disrupt the operations of a major national bank branch.

ATM not available after certain time. Same as another branch. We pay to have this service and need to be able to access our money.

Amazing Bank & service! So great it’s open Saturdays for customers like me that work all week long & late hours.