I do banking at RBC for many years and this location is very convenient for me but it always extremely busy on a daily. The staff and I believe the manager that sits close to the lobby is a very helpful guy always defending his staff to abusive clients and resolving to make everyone happy. ( I was there to witness a dispute)

Poor customer service. I go to this branch because it's conveniently located. Tellers lack basic etiquette. The teller I was dealing with was constantly smacking on chewing gum. At the same time talking to her coworker in their own language & giggling while the customer is standing right in front of her. Very disappointed.

I am very dissapointed in this branch. You call the direct telephone number and nobody picks up the phone, so call gets redirected to call center. Call center cannot answer your question because they are not physically at the branch. Solution.. you need to get dressed drive over there to get your question answered.

RBC is ranked as the biggest bank in Canada and #23 in the world. It is also ranked as the top investor in fossil fuels in Canada and #5 in the world, with over $200 billion invested over the past 5 years. Climate experts are urging the world to get off fossil fuels, but RBC is not showing any signs of stopping.

It was a wonderful experience when I visited the bank and met Mrs. Hala Abdel Rahman. She helped me open a new account and explained to me new things that I did not know before. All thanks, appreciation and gratitude to Mrs. Hala Abdel Rahman for her cooperation, patience, and good meeting with customers.

Extremely slow service, untrained staff, not providing reasonable customer services in a reason time frame. I spent over 40 minutes, lined up twice to add an additional account owner plus deposit a cheque. Both account owners are already RBC clients with bank card. This is unacceptable.

Went to deposit money. That is all I wanted to do and limited with time. They forced me to wait around just to talk to someone about investing my money. Like they won’t deposit my money unless I talk to someone first. I felt like a hostage. Stop inconveniencing your clients!

Alex the branch manager was amazing. After speaking to him he told me what he thought he could do and had me take a seat. He checked with his team and came back and told me even better news. Very active and busy manager talking to many clients. Outstanding

Great location always looking after my business needs, staff and management always there to help - had issues and was resolved. Only reason they didn't get 5 stars is because they do need more tellers and with Covid restrictions it's all just amplified.

Professional staff. Although we were direct erroneously to this specific branch for a personal mortgage matter, they were able to assist and redirect us to the closest branch for our personal mortgage matter. I appreciate the assistance offered.

This branch is very convenient for me but I have had many issues with it. I’ve been told I can’t get a replacement card because I had the wrong type of account, then got set up with an appointment to make a new account in which the accounts

Seems like line of refinances are not being handled by mortgage specialists these days. They are being handled by branch advisors and branch managers that couldn't care less. Is it that they don't make much money off refinance? This is the

Had an appointment with a Personal Banker and a Translator set up for myself and my parents for some financial matters. Showed up and the branch was closed. Had booked appointment a week prior and called 2 days ago to confirm appointment,

This is regarding the Mandarin speaking young Chinese male customer rep who set up my new account: He gave me a temporary debit card to use until I'd receive the one mailed to me. In the mean time I had attempted to deposit a cheque using

I’d like to acknowledge Eman Mickael for her outstanding professionalism and amazing help with getting me my mortgage on my first home. She went above and beyond to get me the best offer she can get and helped me from the minute we spoke

Royal Bank at the Roseborough Centre is at the very convience location. There are lots of parking spaces. For quick cash, there are two ATM at this location. The ATM also has chinese language display so it is very easy for some chinese

I HIGHLY recommend using this branch. The customer service here is unbeatable. I was having an issue after setting up a new account and they went out of their way to help me solve the problem. I have to say thank you to Shammi who is a

Truly it was the greatest experience I had so far with an RBC branch, I booked an appointment online with the advisor Mona Musa, it was a phone-call appointment, she was on time, and the advise was straight to the point, solved all my

Great & Personal service at all times Ms Hala & Ms Garg are exceptional & provide the best customer service with a smile.. Both are extremely knowledgeable & they make sure that the banking experience at the branch is pleasant ..

I visited this branch and was delight to meet the staff and the branch manager; Alex. I genuinely felt they cared and they managed to help me out quickly and professionally. Definitely recommended apart from RBC branches.

This review is about the financial advisors at this bank. They are solid! Some may be young but they sure do care about helping their clients honestly. And, that alone is better than most advisors at other banks.

Sammi, welcomed me and others in the line by ensuring we are not wasting any time. Being kind and efficient is something we never should take for granted. My banking will always be done here. Thanks …

Got excellent customer support from Mr. Hank Wu. The bank foreign exchange rate for USD$ is quite lower than the market. New account bank card & VISA card expected to take 2 weeks to arrive.

The quality of service has really gone down after their branch manager, Alex, left. Their new manager is terrible and she is the reason our family will not be banking at this location again.

They told me to book an appointment. Family day was available so i chose it. I asked specifically are you sure you are open on this day. They said yes. I come and RBC is closed.

This branch is so terrible with no star at all if google allowing me to post without any star. We returned the money they wrongly deposited into our account which is a so huge

Filomena and Echo made sure I was taken care of right away. They put customer needs above bureaucracy and that is the way banking and business should be. Thank you both!!

Ms Zarina is one of the experienced and knowledgeable staff. She is a wonderful and cheerful person. I love to deal with her. She is the reason I visit this branch.

Staff is exceptionally good in their jobs.very supportive and treats well.wait time is too less in the que.Also advisors suggest the best for u.

Manger is extremely helpful and found him all the time on his toes to help the customers and his employees for resolving any issue.

The service of this branch is so terrible because of the terrible lady manger, we would not be banking with this bank anymore.

Great branch. Opening and closing times are really fair. The staff are helpful and very nice. The parking is easy as well.

Ranijt very bad business advisor she can work in grocery store is not in the bank I’m going to close my account

Slowest branch i've ever been to, tellers are not knowledgeable and lie their way through to avoid trouble

Extremely slow, always a line up. I have never walked in and out in under 15 minutes.

Line up all the time there no enough worker to help you every thing is miss there

The best place in GTA. Great experience with Mona.She was very helpful and kind

Chanelle went above and beyond to provide helpful, personalized service.

Clean and quick bank. Tellers are all very friendly and sweet.

Exceptional service from moreen. Much better than other branch

Poor customer service, avoid this RBC branch if possible.

Poor customer service! Could not help me with my issue.

Everything is great here. Quick service, good staff

Worst service in this branch. Not willing to serve.

Both the receptionist and the clerk were very nice

Very bad service. Unable to solve clients issues.

Nice and helpful staff specially Ms Manisha Bedi.

Zarina is amazing, great conversationalist!

Friendly and knowledgeable staff

Very good service