It wasn't a positive first visit to the store. Several employees welcomed us to the store at various points while we looked around. I told one of them why I was there and he indicated if I had any questions to let him know. When I went to find him though no one could be found. Another customer asked me if someone was helping us because he was waiting too. After several minutes, I decided to leave and made my purchase at a nearby competitor.

Watched a manager tell a nice couple they couldn't have their dog in the building, apparently only service animals allowed. Small, leashed, well behaved dog. I've seen REI's across the country allow dogs, personally it was a deal breaker for me and I'll never shop REI again. Plenty of other sporting goods options.

I love your products but when I spend $400 on clothing items, I expect my items to be folded and bagged, not wadded up and handed back to me. I appreciate your “green” philosophy, however, you can use recycled bags and still be green.. You are an upscale retailer, not Costco. Please behave accordingly.

Great selection of high quality gear for going outside and enjoying nature, as well as helpful and attentive staff. They also have a selection of used gear sometimes at really good prices. Sometimes you can find some outstanding deals. I buy hiking, camping, climbing, and biking stuff here regularly.

I went in looking for a rooftop cargo container and I received the best Customer service from Issac. All of the team members were also very kind and I was grateful that they did everything in their power to help me select the perfect carrier for my vehicle and even take it out to my car as well.

It's a great store with lovely staff. There always seems to be enough people working, even when it's slammed. They are always helpful, attentive, and will also give you space when needed. This REI is smaller than most I have been to, so it

They do have some high-quality items that you can find nowhere else local. Annoyed at the constant self-promotion of their membership. I nicely say I am not interested in it and blah blah lifetime, blah blah discount on full price items.

Had a great first experience with this store for a bike purchase. Employees were very upbeat and helpful with the whole process. They made the process of purchasing easy, and the bike was assembled and ready for pickup within 24 hours.

Very bad experience when ordering a kayak online today. This morning I ordered and paid for a Pungo 120 at 9:30 a.m. that clearly stated was available at the Caselton location and could be picked up around 2:00p.m. At noon, I received

Had an absolute blast here at REI. The store is endless and each teammember was knowledgeable and helpful. We signed up to be members for life which is a great deal. Will definitely come back for our future needs.

Amazing customer service over the phone! Spoke with 3 different employees while trying to track down a lost package (Which they swiftly ended up replacing, free of charge) and they were all extremely helpful!

Great store. Very helpful employees who were very knowledgeable in the gear. What was better was they had personal experience so they helped me with deciding what would be more helpful for my upcoming trip.

Great welcoming staff, thanking me for wearing a mask to making sure if I need any help dont hesitate to ask! Always my place for questions and advice for my adventures! Thank you REI castleton indiana

This is the go to store in Indy for all things outdoors. The staff is extremely knowledgeable (without being pushy). Everything from cycling, kayaking, yoga, footwear, hiking/camping, and climbing.

One of my favorite stores. Best selection of outdoor brands around. Amazing return policy. Knowledgeable staff. My favorite store for outdoor brands. Staff is friendly.

Expensive, but very high quality clothing and gear. Wide variety of outdoor equipment for a variety of activities. Knowledgeable, kind staff too; I love going here!

Excellent selection and great sale racks. The customer service was wonderful. Thanks for making our shopping experience top notch.

This review is in regards to the bike shop: I bought a brand new bike online for my daughter and had REI assembly it for

Well laid out store and it was easy to find what I was looking for. Krystal and Nu Nu were fabulous!

Love shopping at REI doing something fun outdoors their the place for you.