We have known Rob Gillies on a professional level for well over 10 years now. He has been the managing agent at our inner-city rental properties and for that whole time, during which we have had nothing but excellent service. Rob’s knowledge and professionalism in the field is second to none and his level of communication is beyond excellent. He always keep us well informed with the status of our property (leasing, re-leasing, maintenance, tenant communications) and he is prompt and efficient with communication. Rob has a hands-on approach in that any property related issues or queries that arise are addressed immediately and he provides honest, sensible and achievable solutions. To his credit, he always follows up with a phone call, a personal touch so lacking in today’s business interactions, which really sets him apart. We have trusted him with managing our properties for many years and will continue to do so. He really is stand out, his service is unquestionable and he really doesn’t miss a beat. We are impressed with his work ethic, knowledge, passion, commitment and honesty. We have formed a lasting professional relationship with Rob and have the utmost trust, respect and faith in him. Keep up the good work!

We are thrilled to have Rob Gillies of REoM manage our property!

From the very start Rob has been efficient, professional and most generous, giving his time freely and willingly ~ via 21 e-mails, 3 lengthy and detailed conversations and countless text messages, well before any agreement had been made. It was a commendable effort. Rob answered all my questions, gave sound advice, communicated promptly and inspected the property. All done obligation free and without any pressure.
 
No other property manager has been able to demonstrate this level of diligence & commitment, nor meet my high expectations in over a decade.

The turnaround time from the initial inspection to successfully signing of lease with quality renters was 4 days. A remarkable result. Thank you Rob!

We could not be more impressed with Rob Gillies and Real Estate of Melbourne. From our first discussion about managing our rental property, Rob has been an invaluable source of advice and information about how to improve and market our house. His video and photos captured the unique essence of the property and helped us find excellent tenants in a very short time-frame. It is such a relief to have an agent who is readily available, easy to communicate with and always follows through on any issues. In addition, Rob has a deep understanding of the complexities of residential tenancy and we greatly appreciate his expertise. We are very happy to give our highest recommendation for Rob Gillies and Real Estate of Melbourne.

Rob is an excellent real estate manager. He has handled whole process very efficiently and without any hiccups. I am very happy with the service and recommend him to anyone who is looking for a good real estate manager. Thanks. Update 2021 : Couldn't recommend more. We have used Rob's services again. This time the situation was even more challenging as we had a lockdown in Melbourne. Rob was committed in his search for tenants. Once again a happy client ! Update 2022 : New tenant signed the contract and old have not even left ! What a smooth transition! We also got offers more than what we quoted in the advertisement. That’s pretty solid marketing. Rob is a gun !

Finding a new property at short notice was a little daunting, especially in these strange times. Rob Gillies was without doubt the best agent we have dealt with (and we've spoken with a LOT in the past couple of weeks) and he has by far been the most helpful and responsive. Even going out of his way to allow us to view our favoured property twice in 48hrs so we could assess everything we needed to purchase. Rob also produced the best property video we have seen online which greatly assisted in us finding the right home for us. Many thanks for all your help Rob, we look forward to working with you in the coming year and hopefully more.

REOM have been the property manager for our investment property for a few years now, and I can admit it has been a great experience. Very easy to deal with and very responsive to any queries. Rob Gillies is very helpful and has really enhanced the whole experience. Thanks guys. Edit: Rob also recently assisted us with securing a new tenant for the property. The advertising and letting process was seamless and we secured a new tenant within a short time at a great rent. Particularly impressed with the video that was done for the advertising. Thanks again.

We engaged with REOM, in particular Rob Gillies, to assist us with leasing our townhouse. As new landlords we were concerned we would find the whole process daunting, but Rob and REOM really made the transition smooth. Rob is professional, responsive and accomodating. We felt supported through the entire process - from determining a rental price, to maintenance on the property, to finding the perfect tenants. We are looking forward to the ongoing partnership in managing our property, and will certainly be recommending Rob to all our family and friends.

I could not recommend REOM more highly. I engaged Rob to lease my property and was delighted with his work. He followed up when he said he would, was flexible with how we interacted due to my schedule, gave me helpful referrals and professionally managed the whole process so that I didn’t have to worry. When the time came for us to sell our property we then used Svetlana at REOM due to Rob’s recommendation. She sold our property without it needing to be advertised (a huge saving to us) and got us a price we were really happy with.

Rob is an incredibly professional property manager, punctual and quick to get back to me with any questions I had, usually within just an hour, which is so rare. We had purchased an investment property and within a week Rob leased it out, which is huge relief in the current market of rising interest rates! Rob had also managed to lease it out for an amount higher than any other agent quoted me. Rob reviewed and provided advise on my property the way he would look after his own. I would not hesitate to recommend Rob to anyone!

I have been renting a home through Rob at REOM for the last two and a half years and I can genuinely say he is the best agent I’ve ever dealt with in over 20 years of renting both in Melbourne and the UK. He is professional, diligent, and very prompt with sorting any faults and uses good reliable trades. He genuinely looks after the properties he manages and I would not hesitate to engage his services in the future if I’m fortunate enough to to have an investment property to rent out.

I moved the management of my unit to REOM a couple of months ago. This coincided with my existing renters giving notice and us having to source new renters. REOM have been very professional and efficient in handling the changeover and managed to secure new renters at a rental much higher than I was getting before. Their communication has been excellent throughout and I have been very pleased with their service and very happy I changed my managing agent over to REOM when I did.

We relocated from Sydney to Melbourne and chose a villa close to a well respected primary school. At the inspection, i expressed my sincere interest to the property to Joey Chan. She is accommodating and understanding of our situation. She made every effort in order for us to secure the rental. Very quick and prompt in corresponding, highly respectful and friendly in communicating with us. She is absolutely a legend! What a wonderful experience dealing with Joey and Rob!

I recommend Rob Gillies at REOM to all looking for top client service relating to their property management needs. Rob is responsive, calm and knowledgeable and able to guide and help new investors navigate the world of property management and investing for the first time. COVID-19 is a tricky time to rent with so many properties on the market, but we got the best price possible through a high-quality advertising campaign, property photos and video walk through.

Rob was recommended to us by a family member and we couldn't be happier. Not only has he leased our apartment within only a couple of weeks he also stepped in to collect the keys and do the final inspection for us and also follow up on the details that needed attention whilst we are unable to attend ourselves due to lock down. Rob maintained regular communication with us so we always knew what was happening. We highly recommend Rob for your property management.

Rob and the team at Real Estate Melbourne have been managing my properties for quite some time. They are very responsive to my requests, polite and always going above and beyond to assist me in all matters. Their services and management of my properties means I do not have to think about any process from paying bills, arranging repairs or releasing. They have assisted me in having a very pleasant landlord experience. I highly recommend their services.

When we made the decision to rent out the family home in Brunswick East, Rob Gillies from Real Estate of Melbourne was recommended by a friend. We cannot speak more highly of Rob. His expertise was immediately apparent and nothing was too much trouble for him. He also understood the sentimental history of the property and how important that was to us. Rob was conscientious, efficient and lovely to deal with. A flawless process!

My partner and I recently dealt with Real Estate of Melbourne for a new rental application. Usually the process of applying for a new rental can be tiresome and tedious, but REOM made the experience feel effortless. The team was very responsive and friendly during every stage of the application process, and we are both impressed by their service. Thank you Rob, Felicity, Joey and the rest of the Real Estate of Melbourne team!

Rob Gillies and the team from Real Estate of Melbourne have been very professional and prompt. The virtual walk through video of the apartment in which Rob mentioned all details was extremely helpful. I found other agents would hide a negative detail of an apartment and this is annoying when it comes time to viewing in person. Being open and honest is preferred, thank you Real Estate of Melbourne.

We are the recommended cleaners for REOM. We sincerely thank Rob and his team for being such professional individuals for trusting us with their client and tenants. I have personally attended to Rob’s presentation and I can say he definitely does his work with passion and always for the best interest of his clients and tenants. We need more of him and his team! Thank you REOM

Just got my rental home secured because of Rob Gillies. He's very responsive to all my inquiries and very professional in terms of how he handles us prospect renters. A few days after I submitted my application, and because of favorable circumstances, my application got approved. Definitely recommending this to those planning to avail rental properties that they offer. :)

I couldn't more highly recommend Rob Gillies as a property manager. Rob was both my property manager whilst I was a tenant and also a land lord and he was always very understanding, hard working and diligent. He would always action any issues immediately and was a pleasure to work with. He was by far the best property manager I have ever worked with, Thankyou Rob!

Rob does a perfect job at managing our properties - he will do an excellent job, provide insightful advice and also provide clear and formatted reporting. Rob started taking care of a property for us and did such a good job that we got him to manage our second property only after a few months. Rob is a trustworthy advisor and asset for you property portfolio.

We chose REOM to rent out a investment property in St Kilda. Rob is a GUN. His communication is excellent and he's always contactable. He was also quick to renew a rental agreement to get our tenants resigned for another year. We initially had 3 big agencies in mind for representing our property but chose REOM after a recommendation. We're so glad we did.

My tenants recently vacated and ROM were straight onto finding me a new suitable tenant with minimal input from me. The process was fast, easy and I have the highest trust in ROM that they found me a reliable tenant. I have now had my property managed with ROM for over a year and couldn’t be happier with the service that has been provided to date.

I am very fortunate to have Rob as my property manager. He is very professional and easy to communicate with. Most importantly he knows the market very well. In just a few days after the current tenant gave notice, he has already found me a suitable tenant. I have no hesitation to recommend him to anyone who is looking for a property manager.

Never thought I'd leave a review for a Real Estate Agent but felt the need to given Rob was the best property manager I've ever dealt with. Any problem I had was promptly followed up by Rob and his communication was top tier. He always conducted himself with absolute professionalism and left you in no doubt of his competence. Thanks Rob!

I've been with a fair share of real estate agents over the years. This one is by far on of the best in Victoria. Provides valuable advice, responds to my queries in a timely manner, executes the tasks as per my instructions. And most importantly, they manage the property well including maintaining a good relationship with the tenant.

Can't thank Rob Gillies enough for the amazing service we have received over the past year. We were so worried about having our property become vacant in the past month but he did a brilliant job to keep our minds at ease and communicated everything so clearly to us. Such a smooth transition to get the place rented again. Thanks Rob

Rob at REOM was recommended to me by a friend. From the get-go he was a stand out, coming to our house fully and offering information I didn’t know I needed. Since then the process of getting my property ready for advertising, tenant applications and leasing has been so smooth. Totally recommend Rob and the team.

Rob is the most professional and capable property manager out there. Nothing is too hard for him and he goes over and above for his landlords. Their reporting system keeps us up to date in real time and wastes no time in processing tenant application to ensure we had a tenant in our property Highly recommended!!

I was lucky to have had Svetlana sell me an apartment recently. Her friendliness and knowledge of the property was outstanding. She accommodated me outside of inspection hours and kept in touch and answered all my questions promptly & efficiently. I have no hesitation in recommending her for your next purchase.

We have once again received excellent communication, care and attention to detail when Rob and the team at Real Estate of Melbourne, advertised and managed our property. They not only show respect for us, but compassion for the tenants and assisting them to find a home. This level of business is exceptional.

We had an apartment that came up for leasing and Rob was recommended, who did not let us down. In the tough time of Covid-19 he advertised, scrutinised applications very thoroughly and found just the right tenant for our apartment. Thank you. Would highly recommend Rob for all your Property Managerial needs

My partner and I have had the pleasure of being accepted for the lease of an amazing rental with Rob from REOM and could not be happier with how smoothly and quickly it has all happened! Rob has been so responsive and helpful with everything, one of the best agents I’ve dealt with in my 5+ years of renting!

The experience as a new tenant of REoM has been fantastic. We had the pleasure of dealing with their property manager Joey who is super personable and helpful in all parts of the process including the initial inspection. It's been a great change to what's becoming the norm at most larger agencies.

Rob did a great job letting out our property. Hard working and great communication throughout the process. Highly recommended. Update: Very fast re-letting our property too! The previous tenant hasn't even packed his bags and the next tenant is already signed. Can't ask for better than that.

Real Estate of Melbourne has managed my investment property for two years. I'm very happy with Rob's management, he's really done an excellent job. I would be more than happy to recommend Rod and his team. Choose REOM for the management of your property, which will be your best choice.

Rob's energy and attention to detail is exceptional. He manages the properties with great care and really looks after the owner's interests. He has the people skills to find good tenants who care for the properties and keep them happy. I have confidence in Rob and the team at REOM.

As always, I have received brilliant service from Rob Gillies. We have had a property sitting vacant for 3 months yet within 24hrs of swapping the management over to Rob, he had found us new tenants on a long term lease. Wouldn’t hesitate to recommend. Thanks again Rob …

I dealt with REOM for a rental property and had an amazing experience. Rob goes above and beyond and truly cares about helping others to find the perfect match. Attention to details and personal approach was exactly what I needed. Very Thankful to have dealt with Rob at REOM!

This is by far the best real estate agency I have rented with in Melbourne. Professional and respectful attitude, highly organised systems/procedures, and prompt handling of all issues. We are extremely happy with our property manager, Rob Gillies. Keep up the awesome work!!

Rob Gillies of REOM has been a delight to deal with, professional and responsive to many questions. Perhaps most importantly, he has leased our property in record speed, with all expectations exceeded. We have used Rob previously and I would recommend him 100%. Thanks Rob!

As trade service provider we deal with many property managers, very few are as professional and caring for your investments as Rob and the team at REOM. We happily refer Rob to all our clients who need someone that genuinely cares for their properties as much as the owner.

Rob has been the ultimate professional. Kind, patient, responsive, and personable. Also worth mentioning his marketing was authentic! I'm only at the beginning of my tenor, so I look forward to establishing a great relationship with him and the team from REOM.

Very very very happy with service provided by REOM, Rob is very detail and always make sure clients are provided every aspect of property. I recommend Rob for all of your real estate needs. he is knowledgeable ,professional and a pleasure to work with.

Rob & Joey have both been diligent and extremely helpful in managing our investment properties. The process of getting a tenant and negotiating to maintain current tenants - always responsive and clear with communication. Professional and trustworthy.

Rob helped us find a great place quickly after we sold our home - no stress or fuss. Extremely professional and the team say what they’re going to do and then do it. As a tenant I’d recommend them and I’d say as an owner you’d be in great hands too.

Rob, has been fantastic to deal with. Has always responded in a timely manner and provided all necessary details. My property has been rented out literally within days. Could not be happier and without any hesitation I would recommend Rob to anyone.

I recently found Rob Real Estate of Melbourne. Then, luck befell. A tenant was found right away before the existing tenant moved out. It was only possible if Rob possessed passion and expertise. I want to thank Rob and his team for their efforts.

Rob's the best property manager going. He has always been really responsive, honest and real. He managed to find us a new tenant during ISO lockdown in Melbourne so that should speak for itself. Highly recommend him to look after your investment.

I could not recommend a better Real Estate Agent than REOM, in particular Rob Gillies. He is very helpful, always quick to respond to emails, landlord issues and tenant problems. Very efficient and professional as well as polite and friendly.

Svetlana conducted herself with absolute professionalism which resulted in a very smooth Real Estate purchase. Due to us not residing in Victoria over the duration of the purchase, Svetlana went over and above what I would consider normal

I cannot stress enough how much me and my husband value Rob Gillie's work. We're based in Sydney and with properties in Melbourne in these difficult times, having someone onsite so professional, incredibly responsive, ever proactive,

Having just settled on my very first investment property during this global pandemic was going to be tough and challenging I thought.. how wrong and mistaken. Rob Gilles was recommended and the best decision ever.

We were recommended to Rob, who was both professional and approachable. We were impressed with how quickly he was able to lease our property. Rob and his team provided exceptional service and great communication.

I recently bought my first home from Real Estate of Melbourne. I found Svetlana and the team to be quick to answer all my questions and helped liaise with the vendor and their legal team. Thank you Svetlana!

Rob manages two of our properties and has been fantastic in getting tenants into both quickly and at a competitive rental rate. He is responsive and proactive and we know our properties are in good hands.

I was pleased with the services provided by Rob as part of the rental application process. Rob was easy to work with, flexible, effective, quick to reply, and very informative all along the process.

Rob is an exceptional Property Manager. He is professional, an excellent communicator and he does not waste anytime acquiring good quality tenants. I personally recommend Rob as a Property Manager.

Real Estate of Melbourne have managed our rental house very professionally and carefully during the past years. The agent is very responsible and communicates with landlord constantly.

Rob & Joey are fantastic. Extremely responsive and helpful. We were tenants of a property managed by REOM and never have I been treated so respectfully by real estate agents.

We had a really great experience with REOM. Rob was so quick and polite with us and he always answered all my questions. We are so excited to move in our new house!

Rob is a fantastic agent! He has excellent communication, is honest and listens to requests. Nothing is ever too much to ask! Would highly recommend Rob and REOM!

REOM, especially Rob and Joey, are outstanding property agents. They provide true service unlike my experience with several of the big real estate companies.

We dealt with REOM to purchase your first home and had a great experience. Attention to details and personal approach was exactly what we needed

Joey Chan has been absolutely amazing with my husband and myself. We had a great experience with this real estate agency. I highly recommend it

Rob was amazing. Our current Tenant gave notice and Rob had a new Tenant lined up within 48hrs. Made it so easy and not at all stressful.

Svetlana was very helpful, attentive and showed genuine care throughout the whole process of buying our property. Highly recommended

Highly professional real estate company. Special thanks to Joey Chan who is always super prompt with communication via email.

Fantastic communication and great to work with - Joey was so helpful!