I took the time in ready some comments made on the store and I regret to say that l didn't receive the same level of service. This could boil down to the Sale's person who help me more, than the actual store. Not wanting to name and shame the sales person located at the far right when facing the counter. Looking at my google time line. I visited the store on the 29th of May wanting to buy parts. I was told that some of the parts which I required came in two different sizes (Brakepads & Discs). Not being there with the Nissan Navara 2.5 I left without the brakes. One of the parts that was fitted was defective and I returned on 1 June to the same sales person with the Nissan parked outside. After a long unpleasant experience he called his supplier and he informed that he will call me when the part arrived. After this I asked about the brakes and to make another long story long short he needs it removed to make sure it is the correct size. I returned to the store on the 23 of June as I never received a call. Approaching the sales person next to the first one that I originally dealt with told me to wait for him. I stood at his counter for a while and when he returned to his desk, he asked me i a impolite way if I was waiting for him, instead asking how can I help/assist you as he didn't recognize me at firts. I gave him the slip and he said that my part has not arrived. Me going on a school holiday trip in July asked him to reimburse me the money to get another part. In which he did not respond, but instead phoned the supplier and asked them to call me directly to arrange deilivery of the part. I have not yet received a call and I am sitting without a part aswell as the money used to buy it. Very poor service and through it all I kept calm. With great regret Eugene Oliver

My grandfather has been fixing cars for years. I am just a student, so he recommended an affordable shop to get a few parts for my car. The product was poor quality. It broke when we installed it the first day. Went back to show them the plastic was thin in one side and thick on the other, obviously a manufacturing issue, which happens granted (but for something that should be heat resistant, i should have gotten a refund or a new product straight off the bat) They did not offer to send it back to the manufacturer. Had to buy a new part somewhere else. Very disappointing Midas. Update: Customer service came in contact with me to change my review. I sent proof of payment (my bankstatement) but it was not a receipt, therefore they will not assist because the shops have different owners. (I do not see how that can be a problem, everything is tracked on a system. They could easily have found the date and time of my purchase.) I am not impressed. The service and quality has declined according to my grandfather (midas has lost a faithful customer and what could have been a new customer). Poor quality products. Poor customer service. Do not waste your time or money.

Went to exchange a lightbulb I purchased from Bellville at this branch as it was on my route. The man helping me looked at my slip and then rudely said I’m at the wrong branch I must go to Bellville. I said I am a aware that I purchased it in Bellville but just wanted to exchange it. And then he said they not the same… and then completely dismissed me and moved on to doing something else. He was very dismissive, rude and abrupt. I absolutely hate it when salesman in a car parts store treat females like they know nothing. He firstly assumed I hadn’t purchased the item. And then didn’t offer a proper explanation as to why I can’t do the exchange. Just pathetic service experience. The policy should have been explained in a proper manner as no other franchise works like this! I was really confused so went to the cashier and asked her why I could do an exchange as both stores are a Midas and I’ve never experienced this before. She just said they not connected to the other Midas stores. Will never go back there just based one this one salesman

Pathetic Service. We bought the incorrect part and asked the salesman and the cashier if its the incorrect part can we return it, they guy and cashier said yes as long as its in the original condition and not used .Not even 4 hours later we went back to return the item and they refused to take it back saying its their policy, so I asked the manager to check the cameras to see for himself that we did ask the sales person and cashier of we can return the unit if it is the incorrect part, and he refused to check it, even he even had a bit of an attitude and said why must he check a whole days footage . I will honestly not leave this matter here and I will take it further

The staff are friendly and helpful, the gent at the parts counter came onto the floor to assist with finding the aerial I was looking, I didn't expect such good service and was genuinely impressed by such an out of the way approach, nowadays that kind of service is very rare. The store is not that big, but all the usual stock can be found here. I expect that this is more of a parts store not like the usual Midas that carry a large variety of odds and ends on the trading floor. There's parking, but not alot, I expect on busy days this could be a draw back. All in all a pleasant experience. I got exactly what I was looking for, objective achieved.

Great service. Went in on Saturday to order shocks for my car's boot. Midas did not have the item in stock but the Sales Person (Cameron) advised they can order the part and it should arrive Monday morning. I paid for the part and supplied my contact details. I was contacted early on Monday morning advising me that the part has arrived. When I arrived at the store there was a queue but Cameron quickly recognized me, pulled me out of line and helped me be on my way. Great service, will be back for any purchases required in the future. Thanks for the assistance, keep up the good work guys...!

Manager and some staff have attitude issues,young inexperienced manager who thinks he knows it all with a chip on his shoulder with no people/customer/product skills, most parts inferior which don't last long,8 out of 10 times incorrectly supplied,gave me attitude about my mask not covering my entire nose till under my eyes and cashier refused to swipe my card to finalise my purchase so I walked out after they told me I can go elsewhere , which I did and found the same part for a third of the price at masterparts, they just lost a 20yr long customer.

Stopped there to buy an indicator bulb for my car. Was about to take the old one out when a sales person approached me and took over. He took the old bulb out to sample, got a new one from inside and fitted it. I only had to pay for the bulb. Now I am a technician so did not really need him to do it for me, but it was a very nice gesture and is much appreciated. Thank you, if this is how you treat a customer I will gladly become one for life. Well done!!

Manager seemed helpful,but service at counter was non existing! Stood for about ten minutes waiting to be helped,salesmen looked me straight in the eye and ignored me,I counted three salesmen and all three just flat ignored me,did not even bother to acknowledge my presence.Do yourselves a favour and go to any other Midas,the one down the road in Voortrekker Rd was helpful and informative, Rusty Bourne will never see another cent from me.

Hi, I just moved to Cape Town a month ago from Durban. I received the best service today from a guy called Mitch. Wow, he was amazing. He fitted my car seat covers, seat belt protectors, steering wheel cover, mats. I love ❤️ Midas. Thanks Mitch for all your kindness and helping me. I truly appreciate it. You are an asset to Midas. Keep up the good work you do for customers like me. Kind regards Dianne Le Grange

Had my new wipers fitted today, I and out of the store in under 10minutes. Such friendly staff that really do enjoy providing a service. The ONLY Midas ill visit from now on!! Not much parking available infront of the store but I think that's because customers are serviced in under 10min so no need to ample parking space, but you can always park across the road by the petrol station.

For many years now I have bought auto parts at Rusty Bourn Midas for I have found their prices to always be competitive. Today though, I want to give special credit to the managers for their willingness to hear me out and accommodate me, even after 2 years, by replacing an unopened part, which was the wrong part for my vehicle. This is truly putting into practice: "customers first".

I phoned this morning for advise about my car that broke down yesterday. Jannie assisted with the contact details of Mechanic who phoned me. Came to my house to assist me and do diagnostics on my car. My car was towed by Andre fixed and brought back to me. This was absolutely awesome service. Thank you Midas and Andre for your amazing assistance

99% of the time, the service is great!! The 1% is because everyone is human, and nobody is perfect (can't pretend anyone is!). Always able to find the exactly correct parts and good friendly service, good variety of products, everything I have needed for my car - parts, and accessories, inside and outside!

Decent services overall. Their are good assistants and some that want to sell you the most expensive item on their shelf without a question of the buyers budget. This happened to myself and an older gentleman infront of me... I was wiser to check the shelves but he unfortunately left... with nothing.

Dear RB Midas, on Friday 22nd I pulled into the parking area and popped my bonnet to extract a blown headlight bulb. Before I could even approach the bulb, Nathan at Aylesbury branch removed it, fetched a replacement and popped it back into the socket. Great service thanks and a shout out to Nathan.

**Edit*** Tried opening a COD account for my business. Emailed, called, whatsapped and was there in person. After numerous request just to send the COD papers they still did not send it after months of begging even though they said they will send it. Clearly this branch does not need more business.

I visit here often for parts and even advice. My last experience was a great one, polite and helpful service on the floor with genuine expertise with products and parts. Helpful in finding everything I needed to assisting me to the point of sale. My first stop when looking for car parts and tools.

Was made to take a wiperblade that was different and when i returned to tell the salesman it's does not fit he got upset and said i have to cut the side of the and that is how he do it with all the vehicles. Sorry i can't buy a new product and damage it 5 seconds later because salesman told me so.

Ive been there this morning and im having a bad day. But the staff was very friendly and uplifted my day with they're good cheer and friendliness. Thank the cashier lady Crystal she was very friendly and polite . My day just got better after i left. Thank you and keep up the good work and spirit

Manager is very pushy he upset my granddaughter refused to refund the money she paid for car seat covers until I went there and he insisted that they would fit so he tried to fit them only to find out that they dont fit as we had told him not even an apology when he eventually refunded her money

Noy helpfull at all. I was standing and waiting to be helped, it seemed like if they do not make eye contact yhey do not have to help. And the help was so uninspiring... they did not know there parts so just kept saying I must bring in the old parts because they do not know. Very dissapointing.

According to ACD Bellville, This Midas quoted and supplied incorrect clutch which took my quote from R2100 to R6000. Yep triple the amount and they said they supplied the vin number to them. No accountability from there side or ACD Bellville Garage, just sorry. Bad customer service.

I went to get service parts for our car. Was in & out like a flash with everything I needed and a couple of technical questions answered with a smile. The good service matched the one I had here a couple of months ago. Keep it up, I'll be back ! …

Wow had first class experience and service here! Went the extra mile to assist and do actual car fit with me on items I was interested in. Really appreciate it and would highly recommend going here. Thank you Jensen for helping me.

When I was staying in bellville I always purchase my car parts from fast parts which later became rusty born midas. Always get the best service from them. I stay in durbanville and still get my parts from them. Very good service.

Excellent stocked store and helpful staff. I had an easy, quick visit to get replacement wiper blade inserts and everything from that to the sanitisation at the door was good. Thank you for your efficient customer service.

My go-to car part shop. They are conveniently stuated , have most basic car parts and components , a large selection of extras & vehicle related products and tools ... and always friendly and helpful. Prices are fair.

Was great. As i walked in a Gentleman named Kobus immediately asked me if I needed assistance and he took me through everything I need to service my car and even installed my new window wipers for me. What a champion.

Good variety of vehicle accessories and parts. They would sometimes assist in fitting small items like windscreen blades at no cost? The cashier however does not ask for your Midas loyalty card. Sufficient parking

For the 2 years in business, we have received very good service from the Rusty Bourn Midas team. Cameron is always willing to help and always running the extra mile! Keep up the good work, you are excellent!

All your automitive parts and accessory requierements under one roof. Great variety centrally located. Staff well informed in willing to assist with your automotive needs. Definitely worth a visit.

Quick, efficient, helpful, just what you need. "The Oracle" behind the service counter needs to cheer up a bit but he has officially memorised every part number that ever existed!

Had to buy an item I did not know in which section to look for or what it looks like and a gentle assisted me in less than 1 minute. Quick service and convenient spacious store.

The staff are always willing to help and go the extra mile. A wider selection of motorcycle tools and parts would be nice (to my knowledge they are currently looking into this)

Friendly staff. Unfortunately they could not assist me with the part I needed but at the end nobody but the agents could. I like shopping there and can recommend them.

Lots off items on shelves and very efficient staff. Where able to help me immediately. Price of items I bought were reasonable compared to other places I had tried.

The staff is very helpful especially Cameron, I have been dealing with them for about 2 years and they always go above and beyond. definitely recommend them.

Person who helped me not very friendly. Made me feel like a child. I know I'm much younger than him but a little respect and friendlyness goes a long way.

Cashier at the door but they want to check your slip. Buy a camera if you think your customers are dishonest. Wont go back afyer speaking to manager.

Good old Midas, they have everything but also not much at the same time. Apparently Mx5s are rare... Friendly staff and a well kept clean shop

Assisted with charging and testing flat battery under warranty. Extremely helpful, friendly, professional and everything for anything auto related.

Cobus, jy is yster. I always thought all Midas' are the same, but from now on this Midas is the only one for me. The service is simply next level.

Knowlegable staff, helping with best choices, just a pleasure browsing through quality stock, overall very good service, low prices on auto parts

Very very helpfull and friendly staff. I was actually helped by a friendly lady just as I entered the shop, one meter from the entrance …

Got quick and effective help from security, and the salesperson also help with fitting steering wheel cover. It was an enjoyable experience.

Awesome service received now from Mitch. Helpful, professional, knowledgable. He helped me assemble new rims for my Figo. Thank you Mitch.

Extremely knowledgeable and honest staff. Went to replace battery and told me no need to purchase replacement as it only needs a charge!!

Sales attendant making crude racist comments, which is not on. Also, where clients and colleagues (people of colour) can hear it clearly.

Excellent service and advice. Friendly service and nothing is too much trouble. Prices are competitive and products are of good quality.

Excellent and friendly service and staff willing to go the extra mile to assist customers. Truly an auto parts dealer you can trust.

Firstly, it's not Midas Durbanville but Midas Bellville! Sales reps are helpful & knowledgeable. The store is clean & well stocked.

Went to look for a bulb for my classic car and they had in stock. Friendly service and person behind counter was very helpfull.

We drive from parklands to buy spares here, most friendly staff and cashier we make jokes and lift the spirit when we walk in

Great service. They come to your vehicle to make sure you purchase the correct wiper blades and will even fit them for you.

Really good service. Fished out light bulb that I had dropped into the headlight assembly. Saved me alot of time and effort

Nicely tucked in side street and repair shop accross the road so you can take your vehicle there after yoy buy the part

Amazing service. Only Midas I have visited that are prepared to replace a lady’s rear lights. Filled with gratitude

Awesome customer service. They allowed me to test the product on my car to ensure that it fits before purchasing.

Excellent service from these people. In and out fast. Also the best price on LUK dual mass flywheel for my car.

Very helpful and sufficient. My indicator light had to be replaced and they assisted me to install it as well.

Friendly ground staff ready to help. Easy check out system. Great variety for all our automobile needs.

Very efficient, friendly and knowledgeable on parts they offer, I always go to Lindile Who assists me.

If you need help, go straight to Cameron. Best counter sales guy I've ever had at any Midas branch.

Great place all staff are very friendly except one. My first visit to the shop was in1957 no jokes.

Shop is very neat, plenty of space to move with a great selection. Friendly and professional staff

Great service from Clive ,one of the very helpfull salesmen. Good prices and we'll stocked!

Nice place. Was honest with me once.. So they get my support. PS. It is not in Durbanville

Got or can get anything you need.... Friendly service and knowledgeable sales team …

Best prices on parts, they are always cheaper then other stores. Service is good aswell

Fantastic service from Igshaan, he went the extra mile to help me! Highly recommended.

Staff friendly walked in and was helped immediately, smiles all around great store.

Very well stocked. Great service. Clean premises. Quick and satisfactory visit.

Staff is willing to assist although friendliness may not be afforded to anyone.

Mostly get here what I am looking for, knowledgeable assistance always at hand

Helpful efficient service at excellent prices. Ample parking right outside.

Had good service there and everything I needed.Keep up the good work guys,

Sales guys are great and go the extra mile for their clients. Thank you.

De Sirvis Us Good an Fars an Halp Foul at RUSTY BOURN MIDAS IN BELLVILLE

Awesome place for motor spares, professional service and friendly staff

Had what I needed, parking is a bit sparse, but otherwise a good store.

The staff were very helpful in getting the correct part. Great service!

Everything you need for your vehicle. Friendly, knowledgeable service.

Spare parts you can trust. Never had to return a thing. Good service.

Always helpful and friendly Great advice Amazing team working Thanks

I buy full service for. My hyundai bakkie cheap price thnks

I have been a customer for over 10 years now. Great service

Always getting what I need here. My go to auto parts store

Service and prices were really good, definitely going back

Consultants always go the extra mile. Seldom out of stock.

They have excellent service; always welcome the customers

There is always someone available to help. Never full.

Good service, prices & friendly knowledgeable staff

Lots off carparts and everything else for your car.

Good service, but the sales persons could be nicer

Quality people, quality service and quality parts.

Wrong price and pamphlet for tools advertised

Great store with a nice selection of products

Their service was very quick... HAPPY …

Great Service, reasonably priced …