Worst customer service, our family booked for 5 night in this Hotels. Day 1 we ran out of toilet paper, we asked front desk for extra rolls, but they refused and saying we should have enough in our room, after explaining to them that we run out of toilet paper, then they told us to wait in the room for someone to send it. Why??? not just gave it to us directly, its just toilet paper. Day 2 ,after a long trip to Jenolan Caves (6 hours drive in totals), we arrived (exhausted) at the hotel at 11 PM. We found out there is no hot shower in our room, we called the front desk twice and they end up hanging up on us rudely without resolution. I went to the front desk in person and spoke to duty manager Liam who is rude and has a bad attitude. He keep telling me to see his manager in the morning without offering any solutions and keep saying nothing he can do. The whole interaction was not pleasant and dissapointing, he was avoiding eye contact and unapologetic as well. I asked him, if we can get replacement room, he took a long time ignoring me standing in front of the foyer, finally after a long wait he told me to use other room just for shower and return to our room after we are done. It would be much better experience for us, if he offer us that options in the beginning, instead of being rude and dismissive. I hope the front office staff have further training in customer services. The only good thing in this hotel is all the dining staffs, very professional and goes above and beyond to assist us enjoying our dining experience. Day 3, no hot shower again, went to see front office again, surprised to see other 4 customers was complaining with same issue. Bed was comfy, although Our room was not in the good shape, sink has a crack, carpet is outdated and room has musty smell. Definitely need a good maintenance. Sadly, we wont be returning customer in the future.
Rooms: 2
Service: 1
Location: 3

Worst Room Service. Put an order for Room service which included some drinking water as this hotel don’t supply bottled water ( you have to order via room service and pay extra $5 tray charge) got delivered for an hour. When called the reception they said they will follow up. Call them again to put an official complaint as room doesn’t have drinking bottled water the reception said will put on Log ??? What a Joke. As a business traveller I don’t suggest this hotel to anyone. I would give 0 star if I could. I have stayed in some budget hotels which has better services. Also, just wanted to add that please do not choose the breakfast services. Very limited option. Takes a long time to refill. Requested to refill the scrambled eggs and Rice took a long time and again refilled with enough for couple of people. Paid money to just eat Mushrooms, Bacon and Sausages. Just responding to the manager: It was not busy when I visited the tea in the morning there were barely few people there, please stop giving excuses and accept the issues at the hotel. The point regarding Tap water, I don’t drink Tap water anywhere only bottles or filtered water. Didn’t mind paying the fees but the point was no one cared about bringing the drinks even after waiting for an hour. Just forget it mate
Rooms: 2
Service: 1
Location: 3

What can we say! Rydges Norwest hosted our Wedding Reception, and the ultimate result was just amazing. Amy is a credit to Rydges, so happy and always a welcoming smile. Our face to face meetings were seamless. Always happy to answer our questions, and accommodate our many wishes for our special day. The Events Team. Gosh! Joel and Donna, it's only been a week, but your names keep popping up in conversation with our guests! And the rest of the team were delightful and always happy to assist. Kitchen - again, what can we say? No party without food! The menu has so many choices, it was hard to choose. Our guests with dietaries were very happy with their meals (including myself), and everyone said the food was delicious. Dee - compliments to your team! Our accommodation was brilliant, not having to worry about where to go after the reception, which was also utilised by a handful of our guests. Also, shout out to Mitchell, Joel and Lesley. Thank you for making the morning after a breeze! Thank you to everybody we cannot name! We had a great evening/event, and it's all thanks to you!
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Quite oddly this hotel reminds me so much of a horror movie..... something like the shining..... long corridors... old and dated decor .... a lift that moaned and groaned as it moved.... Room... large and clean enough.... but again very dated.... been a long time since I've stood in a bath on a rubber suction mat to take a shower Staff.... amazing... friendly and got on with the job with a smile. On site pub.... cold beer and reasonably priced. Food.... I had dinner twice and breakfast once. Dinner I would definitely describe as very decent pub food, but unfortunately at hotel prices..... half the pricing and it's a great meal. Breakfast.... well.... I avoided it the second day as it was that bad the first.  Cold beans, plastic and tasteless bacon and scrambled eggs that tasted like they had used eggs that were off. Didn't try the fruit as it didn't look very fresh. There was also cereal on offer, didn't try this neither but looked ok I guess. Sort the food pricing and you've got yourself a very decent budget hotel
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 4
Location: 4

We just arrived at Rydges Norwest Sydney for our Anniversary holiday and was greeted with a beautiful complementary cheese platter and red wine, from the hotel General Manager David. Thank you It was pleasant surprise the staff our giving us excellent service and the room is made up to a high standard. ❤️❤️❤️
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Rooms
Rooms so clean,no dust I know because I'm allergic excellent rooms toilets bed change linen 100% clean pillows and towels. Will vacuum.. thank you housekeeping cleaner's
Nearby activities
Easy access train,bus going to the malls, hospital and the city
Safety
Safety decent area. And the hotel also
Walkability
A little bit walk near in the nice view lake with a lot of restaurants and coffee shop's
Food & drinks
Food here in the hotel amazing they had a best chef really good italian food and good price ❤️
Hotel highlights
Great view, Romantic, Quiet, Great value

First time here with Mum and Brother. Loved it! Firstly was greeted warmly by Albert on Front desk - can't say enough great things about him, he was so friendly, attentive and generous. Secondly, our interconnecting rooms were tidy, clean, comfortable, warm and huge. Loved the location very close to Norwest Marketown shopping mall and Lakeside restaurants. We missed out on having High Tea on Saturday. But the buffet breakfast was very good indeed. Plenty of outdoor parking with several handicap spaces just outside the front entrance. All the other staff we met along the way were very friendly too. Can't fault the service here. We will be back for sure!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Interconnecting rooms consist of Superior King Spa room and Twin single rooms. The King Spa room has a huge bathroom with wonderful spa bath!
Hotel highlights
Luxury, Great view, Quiet, Great value, High-tech

Hosted a high tea party at Rydges for my daughter's 13th birthday!! Extremely wonderful experience right from the start. Fantastic arrangements, great food and above all excellent service. The staff at Rebellion Bar and grill was so friendly and helpful. They took great care of the dietery requirements of all the kids and when we realized last minute that there was one more kid who was vegetarian they readily prepared additional vegetarian wraps. This is truly a hidden gem and what makes this place great is the attentive and friendly staff. So happy that my daughter's milestone birthday was celebrated just the way we had planned it. Highly recommend Rydges Norwest!!
Rooms: 5
Service: 5
Location: 5

Hotel is a bit old, first night there was no hot water for many rooms ( 6 people were at the desk complaining) Liam, the duty manager offered compensation of full refund for the night and an option to take a shower in a different room !! Next day he mentioned that he did not get a permission from his manager for the full refund and offered 50% only. It’s a shame that a duty manager gave us empty promises just to ease the anger. Not sure about other guests but hope they read this and comment. Did not check the pool, but looks ok. Room service is really good and friendly.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 4
Hotel highlights
Quiet

Horrible experience, would have checked out if not already so tired. Cons, Movie package not working, some lamps in room blown globes? some flickering, freezing room, noisy fan blowing cold air on max heat setting.... Second room, after extended time delay and complaining, damp smell, incomplete furnishing? loud fan, aircon control that illuminated the room, wife did not sleep. Pros, spacious rooms, room service food was ok, pancake machine a nice extra at buffet breakfast.
Trip type
Business
Travel group
Couple
Rooms: 1
Service: 1
Location: 3
Hotel highlights
Quiet

The hotel is in a great location, its close to a variety of key places. The rooms a nice and clean (although starting to show their age a little) and well laid out. The only issue we had was the bed, the king beds are made up from 2 king single beds (this is normal) however the 2 mattresses were different heights and softness. Couple this up with some truly terrible pillows and it made for a bad night sleep. Great hotel overall with some great facilities, they just need to sort the beds out
Rooms: 4
Service: 5
Location: 5

Peeling wall paper. Air conditioner remote doesn’t work, had to have someone from reception come and manually change the air con psychically in my room, still couldn’t turn off myself or raise temp etc. Bathroom sink had shaving foam with whiskers in it from previous person who stayed. Bar fridge is empty- not even a bottle of water. Have to call room service for a bottle of water or small milk tubs for a coffee. I would never stay here again.
Travel group
Family
Rooms: 1
Service: 1
Location: 4

Had to get a room for a late meeting. The rooms are nice. The elevator and plumbing sound like they have been there for many years. A little noisy but everything did work and the trip was successful and comfortable. We enjoyed the breakfast buffet as well with plenty of vegetables and even since kale. They had other options like cereals and pancakes, but we like the fresh vegetables and breakfast meats. Coffee machine was a nice option to get a quick espresso.
Rooms: 4
Service: 4
Location: 4

Rooms are nice, the only things I would say are it's annoying is there's no ceiling light so you have to go around and turn all the lamps on, and only free to air TV, unless you want to pay $15 for a movie. If that doesn't bother you it's great. It was close to my work location so good for me, aside from that it's very isolated if you're planning on walking. Everything considered, I would stay here again.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 4

Had a fantastic high tea here with my extended family for a special birthday celebration. The staff were super helpful and catered for our special dietary requirements of nut and gluten free food. We called ahead and they were happy to help. We really enjoyed our day out eating here. Hope to do it again soon for another special event. Thanks staff for being awesome!
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Food & drinks
High tea is the best.

The staff were friendly and helpful. The air conditioner was rattling so we needed to change rooms, the following day only half the room was made up with the cleaning sprays left behind, There were not enough towels, the beds were not made & bins not cleaned out. The bathroom was cleaned. Definitely not worth what we paid! Overall disappointing & we regretted booking there.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 3

It has significantly outdated rooms, limited basic breakfast (no cheese or cold cuts) and 1$ coffee machine. Obviously, the management ignored all the previous comments and feedback about the breakfast. Also, the hotel ignores the idea that they charge a current price for an archaic hotel, for instance, the room does not have any smart TV (No YouTube, No cable channels or even the option to sign to your streaming platform).
Rooms: 1
Service: 1
Location: 3

Coming to this venue to attend an event today (Saturday 1st) The food was awful. The steak was over cooked and very dry. I spoke to the waiters about it to let them know my disappointment. She can after with a place with vegetarian food, I don’t eat vegetarian food. She took it away. I paid big money for a lunch that was horrendous. This event had 120 people and they all raise their concerns about the dry and overcooked steak. I won’t come back to this venue ever!

Kenthurst Rotary Club ran our 50th Anniversary Event at Rydges Norwest. The room, food, AV and staff were fantastic and those who stayed reported that the rooms were also excellent. A real shout out to the in house team who could not have been more helpful. Chris Gaskin (Kenthurst Rotary President)
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Comfortable suites with a good value buffet breakfast and decent gym. The garden and terrace were nicely atmospheric, too. Staff were friendly and helpful. My main complaint is that the bar/restaurant closed all day after breakfast on Sunday.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 4
Location: 3
Hotel highlights
Romantic, Quiet

The service by the staff was absolutely amazing. Continental breakfast options were plenty and great so we booked it for everyday of our stay for 5 days. 7 star service from James (i think) from the front desk and the Asian gentleman (i can't remember the name) who was doing house keeping in level 4. Thank you and will come again. More

very lazy staff bar 1 young fella that is fantastic, first night got my main before my entree,tonight had entree in a timely manner then our mains totaly forgotten so I just left, went without and won't be back
Trip type
Business
Rooms: 3
Service: 1
Location: 4
Food & drinks
very average

Stayed for 2 days and it was good experience, the room is wide, there is a bathtub if you will to relax. The service is good.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Romantic, Quiet, Kid-friendly

Came to a black tie 18th birthday. The faciities were exceptional. Concierge was very formal and polite. He directed our group to the function personally. The catering staff and the atmosphere was exclusive. Top night
Rooms: 5
Service: 5
Location: 5

Elevator out of order the whole time, TV are old style so you can't connect Netflix etc. Rooms and decor a bit tired.. the food, bar and people are nice but they are let down by management who don't want to invest back into the property
Rooms: 1
Service: 3

Lovely clean rooms. Helpful staff. The shower pressure wasn't great. Noise travelled from room to room (that is to be expected). Breakfast was not worth the extra $30. The breakfast staff were lovely, though. All in all it is a good place to stay for business purposes.

Restaurant is very overpriced and no main meal chicken option. Breakfast was disappointing especially considering the cost. Staff are helpful and friendly though.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5

Great room and service. Received a free upgrade to a balcony. Great location with nice walking paths to the shops and cafes. Plenty of parking and really couldn’t fault the experience at all.
Rooms: 5
Service: 5
Location: 5

Hidden gem! Lovely staff, great service! Stayed with partner and my toddler. Jessica, one of the managers, made our stay wonderful! From helping us with an appropriate cot for Bub, checking in on whether my toddler was comfortable, all the

Rooms are nice. Service is friendly. Only the downside was the shower. I hate climbing in the bathtub for a shower..
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Well for the price they charge for everything, you would expect better . Better than rickety old lifts seemingly unstable, then just getting to your room few floors up seem to be a task in itself , the boiling hot water is way above legal

Pricing nothing but a rip-off, $440 per night, most staff unfriendly, the guy i checked in with Monday night was really good the rest just seemed cold. Can't post pictures here but jesus pretty bad for the price they charge.. First night

Perfect for a night stay out west for a family event. Very nice hotel. Clean and comfortable. Thank
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet

Had a conference to attend here. The building is quite large, neat and tidy. The staff were very friendly and helpful. The meal was spectacular, suitable for all diets. Outdoor seating was beautiful and welcoming. Plenty of parking.

I went for a work training day. The Rydges is clean. Smoking area's need to be posted and ash trays provided accordingly staff are friendly. The food is OK to good. I have not stayed in the rooms. So I cannot comment on them. More

Hats off to the hospitality staff, they ensured our Christmas party ran smoothly, especially Joel, who made sure everything was perfect.
Rooms: 4
Service: 5
Location: 3

Travelling for business I booked this accommodation due to location. This hotel is somewhat tired and in need of a refurb. Positives: bar and restaurant meals was 3/5, service 5/5.

Came for an event. Food was good and space was nice. Service not so good hardly anyone around to clear our plates or even even refill

Rooms are loud air-con sounded like having an aircraft in the room and just run down.
Trip type…
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We went to a wedding reception there, the food was lovely and the service was great
Service: 4…
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Had a sensational week great bed excellent food and service
Trip type
Va…
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