We had a terrible experience with SIXT Sydney Airport.  This operation is incredibly damaging to the overall SIXT brand, which I have previously had very good experiences with.  To summarise, the problems were: 1) Pete at the Domestic arrivals desk was arrogant, intellectually limited and unhelpful.  His immediate response was to reject our rental due to his lack of understanding of documentation requirements.  Reminded me a of cop on a power trip. 2) We were left standing around our car waiting for a car seat to be installed.  Things only happened after we managed to track down a staff member.  God knows how long we would have waited. 3) Dangerous and incorrect rear-facing car seat installation.  The top anchor was not installed and seat recline was set at the most vertical position (it should have been at the most horizontal). 4) The distinct feeling was that none of the staff wanted to be there. For those interested (and SIXT Management), here's a more detailed account of our experience. - Pete at the Domestic arrivals desk seemed to be unaware that his job is in customer service.  Instead of attempting to help us solve our issues with driver's license documentation, his response was to reject our rental.  He behaved like he was an enforcer who was very happy to turn down our rental and not at all like a customer service representative.  He did not give a damn that we had a young toddler and an infant traveling with us and the problems we would have without a rental car. - He made no attempt at all to try and solve our issue and his attitude was both arrogant and poor.  Only when I was finally able to interrupt his arrogant monologue, did the gears in his head finally start turning and he started seeing sense. - He claims to have worked in SIXT for 12 years - boy are you guys in trouble if you have someone like him in your ranks for that long. - I cannot overstate how poor Pete was.  He was lacking in knowledge relating to his job, willingness to help, ability to problem solve and attitude.  SIXT should not employ him for a second longer lest he does further damage to your brand. The bright spot was the guys at the international desk, they were efficient and polite in processing us, but unfortunately, things went quickly downhill from there.  We were directed to our parking bay and told that two car seats would be installed.  After standing around for 10 minutes, no one came to us and something only started to happen when we finally managed to track down a staff member to enquire on the status.  I wonder how long we would've been left standing around otherwise. The gentleman installing our car seat was very friendly, but unfortunately, he did an incredibly poor job.  After struggling for a long time with it, the rear-facing car seat was still improperly installed.  The top anchor was left undone and the seat was left in its most vertical position.  The lack of attention to safety (in particular with an infant) is not acceptable.  Our son was left in an almost completely vertical position for our 30 minute journey into the city. We had just had a great experience with SIXT Melbourne airport and the differences could not be more striking.

I booked a Tesla Y for a day trip to Sydney. I received an SMS with a link for advising that due to the closure of the carpark at the domestic terminal, I would have to collect the car from the international terminal and that I could use their complimentary orange shuttle bus or the regular transfer bus. Searching outside Qantas terminal I was told the SIXT bus only stopped at the Virgin terminal. There were no signs to be seen. I waited 30 min for the regular shuttle bus which was overcrowded. It stopped at the far end of international. The instructions from SIXT said to go to ground floor of Nige Love building. But there were no signs to this building and no one I asked had a clue, so I headed to the car park building. No signs or directions inside the car park. I tried calling the phone number in my reservation and selected option to be put through to the location office.... No one answered. I eventually spotted a SIXT sandwich board on the footpath. As I walked into the office the customer before me was complaining about the difficulty in locating their office, so I felt relieved that it was not jsone oversight on my part. When I expressed my frustration to the agent, he just ignored it and continued with the booking process. When I pressed him again, he said "I will let the IT people know to look at it" Overall it took an hour between arriving in Sydney and collecting the car. The car was clean and new but just OK to drive. Returning the car was uneventful. But when I asked about the shuttle bus the agent told me it had just departed but I could take the Qantas bus (pointing to one across the road). This bus was actually for staff transfers but the driver directed me to the domestic check in counter where I checked it and transferred internally. A lot of frustration and delay for the sake of trying out a Tesla. But the worst part was the triviallisation of my initial complaint.

A few days after collecting my vehicle i was at the petrol station refilling the car and found there was a leak in the tank, I called the roadside service number through Sixt and was guided through how to deal with the situation (Call the police and fire services to have the car checked before towing, which took approx 3 hours) and arrange the car to be towed however the roadside is not connected to Sixt so i was advised to call Sixt directly to let them know what happened. I called the main number and gave them all the information but was advised to call the Sydney airport location directly to arrange another vehicle as that is where i collected the car from, I tried to call several times but could not get through. The head office I left messages with the head office to ask the Sydney airport location to call me to collect another vehicle as the head office were not able to arrange this. It had been 6 days since the incident and i still have not had a call from anyone at Sixt regarding the incident or arranging another vehicle which was paid for in advance for 14 days. 7 days after the car was towed received an email from sixt asking when I would be returning the car and I would need to pay for the extra days hire. I responded back to them quickly asking them to call me to discuss as I was unable to get through to them and explaining the situation and about an hour after my credit card was charged $211.84 with no phone call or email reply. I tried calling again and again and even the head office who have emailed them. and no response back to email. It has now been 8 days and still no call back or respond via email or refund on my credit card. It’s safe to say I will NEVER be using sixt again!

Hired a specific electric vehicle but when I arrived they tried to convince me that an electric car is difficult to charge especially travelling with young children. I didn’t quite understand as we were using the trip as test for when we get our own. They seemed to be stalling and whilst we went through insurance options and other costs another staff member seemed to be coming back and forth. They were talking low enough so I couldn’t hear but eventually I wanted to keep moving as it was getting late and they finally come out with the fact my car wasn’t ready. I said well what are my options despite booking weeks in advance and being about 30 mins late. The only other options I was given was not an electric car and in the end it wasn’t even an upgrade. The only redeeming feature was I didn’t have to pay for fuel. At 10pm and with two young kids I wasn’t going to make a bigger deal about it but I should have. Apart from not getting the experience I booked for, then being charged for fuel when I brought back a car with half a tank it was a wonderful experience. First and last time using sixt as when I noticed the overcharge the agent didn’t offer an apology. Just kept stating it will be reviewed by the Sydney airport team. They quietly refunded me but I felt compelled to leave this review as they have had multiple opportunities to address my issues but haven’t.

PLEASE AVOID THIS COMPANY. THEY ARE ABSOLUTE SCAMS. PLEASE READ MY REVIEW IN FULL FOR MY DEVASTATING EXPERIENCE WITH THEM, UNETHICAL AND IRRESPONSIBLE COMPANY, NOTHING LESS TO SAY. " My name is Eng Soon Loo. I recently rented a car from SIXT, the Sydney Airport location. During the rental period, I had a little accident on a very rainy day. After returning the vehicle and filling up the accident report form, I got told that I was going to be fine as I purchased their Ultimate Protection (zero-excess) insurance. After almost three weeks, I got a email saying that I will be liable for any third party costs and the rental vehicle I hired from them as well. They basically said that the insurance was forfeited because I haven't met the certain terms and conditions under the rental agreement which is absolute nonsense. They pretty much inferred that their insurance is only effective when the accident does not hinder any liability disputes and/or when you are not found to be at-fault. These are very irresponsible people, please avoid and stay away from using their services. Specially for foreigners, foreign travellers and any non local people here, this company will just relay every responsibility to you and make you to be the one(s) who recover all their costs. " Please don't trust these people, they are absolute scammers-operated company.

Our rental experience with SIXT turned into a nightmare. We rented a Toyota Corolla Hybrid from SIXT Sydney Airport, and it nearly cost us our lives. While driving, the car started vibrating strangely. Suddenly, the front tire came off, endangering us and others on the road. We were mere moments away from entering the highway when this happened, a situation that could have been fatal. We reached out to SIXT immediately, but their response was shocking. They demanded over $13,000 for the damage caused to their vehicle, completely ignoring the fact that their unsafe car put our lives at risk. Despite their compensation for the remainder of our trip, the lack of a genuine apology was appalling. This incident disrupted our plans, caused immense stress, and cost us extra money for alternative transportation. What's more concerning is that SIXT refuses to acknowledge their fault. This isn’t just about a damaged car; it’s about the life-threatening situation they put us in. The way SIXT handled this situation was heartless. For a company that deals with customer safety, their lack of accountability is alarming. If you value your safety and peace of mind, I strongly urge you to reconsider renting from SIXT. It’s not worth risking your life or dealing with the distress caused by their negligence.

The staff are very friendly and the entire process is so easy. However the transfer from domestic airport to the international airport is a pain. The lesson learnt is that the easiest and quickest way to transfer between airports is by train rather than by the free bus services as per the SIXT instructions given with the booking. We arrived in Syndey on 10pm+ flight. So I tried to call them numerous times before our flight took off from Perth and also after we landed in Sydney just to confirm that we needed the prebooked car and that our flight was slightly late but we were still coming to their office for the car. However no one picked up inspite of calling at different times of the day. Given it was prebooked car, I was also hoping they'd at least call me after I landed to confirm our arrival and confirm whether we were still picking the car and going ahead with the booking. Thankfully, with the assitance with some airport personnel, I managed to get on a train and reach the SIXT office a few minutes before the office closed for day. If we didn't get the car, we would have been in a very difficult position. Otherwise, good service.

We had no issues with booking the rental car but picking up and dropping off was a little annoying due to the work going on at Sydney airport, but SIXT provided a shuttle service to make it a little easier. The car we rented was quite new with only around 5000km on the clock, but there were a number of marks on the car left by other drivers and also some really horrible looking marks on the drivers door window which should have been cleaned off before the car was allowed to be rented as it was an interruption to the view of the driver of other traffic. The overall presentation of the car was a little poor in my opinion as it was very poorly cleaned before we collected it. The person that received the car back at the end of the rental could certainly benefit from customer service training though as he was not exactly pleasant to deal with. Considering the amount of money we had spent renting the vehicle, a little nicer customer service would have been great! Apart from that, we would still use SIXT again in future if we had to.

Absolutely terrible service - never ever have I encountered something like that from any company anywhere in the world. No response to dozen of contact attempts (online forms, emails, telephone calls). Getting someone pick up a phone is just impossible - you just hang for 5 min and then are informed "btw, our telephone queing system is not working, record a voice msg". I think you can imagine that also here - no reaction whatsoever. Being charged 1000 AUD and not receiving any detailed/itemized invoice for that is outragoues. Ignoring all the correspondence for over a month and not taking up calls is far from what I would call "Premium Car Rental". I have lost all hope in claryfying the case therefore, just to make sure no-one makes the same mistake as I did and go through same experience, I highly reccomend - ❌do not rent from Sixt AU ❌. PS - in case someone from Sixt puts the generic copy-paste response how sorry they and prompt to contact customer service - already did, no response there as well.

Hired a mystery car to do business for the day. When I booked on line website leading to them charged me insurance and when I picked up the car I had to pay a second time to get properly covered by them. Found this deceiving. Booked a mystery car and got a Toyota Hilux Ute with huge tray on the back. Then I find it’s got no reverse camera so not functional for a lot of Sydney cbd and suburban car parks as hard to judge distance. They offered me a swap over after a few hours if I paid full price for another with no refund for the first car and a second deposit was also needed. Told me this was due to their procedures. So in fact I needed to pay full price again for 5 hours of use. No one cared, company impossible to get hold of as auto messages then it goes to some overseas call centre once you wait for ages and then they just don’t listen to any problems. Worst car rental I’ve ever had Keep your distance they Dont care

Whilst the actual rental of the car was excellent, and handled well by Sixt staff once we found their office at the International Terminal, may I offer the following suggestion? Either Sydney Airport or Sixt staff could greet passengers hiring cars in T3 and provide them with vouchers for the train service between Domestic Station and International Station as the Sixt Office is now located opposite the entrance to International Departures. The train service is clearly sign-posted throughout T3, quick and is served by lifts & escalators at each station to assist with luggage. It took me only 10 minutes to return the car to Sixt, walk to the International Terminal, catch the train & arrive at Qantas Domestic in T3 at the end of our holiday, rather than the 40 minutes of trying to find out what to do and where to go to collect the car a week earlier. Why not use the infrastructure already in place?

Generally I have always had a great experience with Sixt - however on this occasion it was not their best. The staff are very accomodating as usual, but failed to advise the condition of the car we got. We arrived a bit early (45min) to get the car - would have waited if that made a difference - this seemed an issue with having the car ready, but they found one available - this car, while working, was not clean, smelled, had stains all over the seats, dents and scrapes everywhere, alarmed all the time that it needed a service and the tyre pressure warning was always on. We didn’t have time to complain or request another car. Returning the car via the international airport almost resulted in us missing our flight as there was no sixt transport and the inter airport transfer bus was delayed - this was despite us having added 30min to cover such possibility. Very average I’m afraid.

Awful organisation in Sydney International Terminal. I understand things can happen (problem with their Internet connection) but things could have done manually in a much quicker way. There weren’t even many people waiting in front of me. (5 groups at most) The staff was working in slow motion although they could see people were getting impatient. I just can’t understand how poorly they were handling this. Took me more time to get my car rental keys than flying from Brisbane to Sydney. Unbelievable! I had to wait for 2 hours to get my keys. Arrived in Sydney at 9:40am, left with my car keys at 11:40am. Very poor customer service, barely apologetic. It reflects so bad on Sixt. I have nothing about the company, the car I rented was great and clean but staff handling the keys and doing paperworks needs serious training.

We rented a Tesla in July and had an accident in Sydney, we paid over 5k as damage compensation once we had insurance through our credit card, however to finalize our claim the insurer asked the repair invoice for the car and guess what? After multiple emails and phone calls we got exactly zero response. Total lack of respect for it's customer. On top of that we rented another car to carry on with our trip and up to this day we have not received the deposit which was charged for it. ---------------------------------- Re. Reply I already sent 3 emails to the suggested address with all details, my wife sent another one and our insurer is trying to reach out too and no solution or reply, all you guys need to do is give me the required document showing the amount to fix the car as shown in your own terms and conditions.

I rented a car from here and had my phone stolen by one of their employees. It's not even the phone I care about, it's the personal and sentimental data. Stealing something that has such sentimental value and very little monetary value is just disgusting, these disgusting thieves shouldn't be allowed to work at an airport. I still don't know if the police are going to be of any help. On top of that their customer service is absolutely disgusting, I called over 50 times and received no answer. I ended up calling a nearby rental company and getting one of their employees to walk over to the Sixt desk and hand the phone to them since the sixt employees rudely ignored the phone ringing. I would stay away from this company unless you're happy to have your personal possessions stolen.

Pickup and drop off service are excellent. Our driver at Sydney Airport , Goran, was so helpful and very considerate to the point that he skipped his break to drop my family to the airport because our flight is so close. I could have give this a five star rating if they have informed me that they gave a different ( low performance ) vehicle than what I booked for, a LDV rather than the Pajero sport. The driving experience with the LDV diesel vehicle was not good at all. I selected the car( Pajero Sport) for certain reasons. The return crew were also flexible, I missed a turn and ended up at the pickup section but they let me to leave the car there instead of driving around the airport to drop It at the right section. Again, I want thank again our transport driver Goran.

I recently had a less-than-impressive experience with the customer service at SIXT regarding lost property assistance. Despite multiple attempts to contact both the Hobart Airport counter and the SIXT helpline, as well as reaching out through email and Facebook messages about a lost item, I received no assistance. The lack of responsiveness and support in handling lost and found cases was disappointing. I believe that effective customer service is a crucial aspect of any business, especially in the rental car industry. Unfortunately, my experience did not meet expectations. I hope that this feedback serves as an opportunity for improvement. I've also sent emails and Facebook messages seeking assistance, but regrettably, I have not received any response.

The person doing the check in was condescending and arrogant. I have been renting cars for business for over 20 years and I don’t expect to be spoken to like an idiot. When I say I don’t want road side assistance I mean I don’t want it, don’t go , “ohh, are you sure… you just never know if you’ll need it”, don’t do the hard sell on everything. I also took a mystery car to see what it’s like, that’s a mistake. They gave me a Toyota Corolla, I presumed it would be something that you can actually fit 5 people in like it states, not have to jam them in like a clown car. Overall disappointing, I think after a few goes with Sixt, it’s been hit and miss, mostly good, but this is all I need to experience, I’ll go back to my previous service provider.

Cautionary tale: We rented a car from SIXT in Australia in March 2023. It broke down after 1 day and left us stranded a $200 Uber ride from town. The next day they gave us a different car and said they would reimburse costs at the end. They NEVER did after multiple requests I just forgot about it. Then today I get a charge on my Mastercard for $4000 to fix body damage to a car we had one day 6 months ago. I have tried to contact them but no luck. I do have photos we took at pickup showing the damage that they said we did. Scammers. Now we have to fight our travel insurance for this fraud charge. The pictures will save us. Make sure u always take pics before and after pics for all rentals. Including AirBNB and hotels or car rentals

I would give zero stars if possible. We hired 3 cars to take a youth cycling team to an event. Our flight was delayed, but our flight number was provided. Also due to Sydney airport renovations we needed to take an internal bus to international (info wasn't provided on bookings). By the time we got there it was 10.40 and the depot had closed (10.30) this was despite two phone calls to their contact centre to ensure them we were on the way. I went to Avis and they found 3 suitable cars with no notice and we were on our way. Will NEVER use Sixt again, and do not recommend anyone else that has crucial timelines or plans. Their contact centre on the 3rd call afterwards asked if we can just come back in the morning!!!

We had the best rental car experience we have ever had. Annette who checked us in at the counter was incredibly helpful. She explained the charging process very well. We walked out the door and right into the SIXT shuttle and over to the pick up area. The gentleman who helped us there was also very helpful and explained the electric car and charging to us. (We've never driven one before). The car was clean and spacious with great pick up and an excellent turning circle. Returning the car was very straightforward and the woman accepting it was very friendly. This is our first time renting with SIXT and it we will make SIXT our first choice in the future. Thank you for your excellent service.

Car was in good condition and never had an issue in the 2000+ kms I drove it from Sydney to Melbourne and back. Car signages and procedure on returning the car was clear and smooth. Only issue I had was during car collection I was just told where the car was parked and I had to go look for the car and then had to spend a lot of time to figure out the internal dashboard features and consul buttons and lights. Sixt could have done much better by having a staff bring me to the car and at least gave me a quick 5 to 10 mins briefing on the internal features of the car and how they work. It would have helped tremendously to get me on the way. It was disappointing in this respect.

Flew into T3 Sydney airport, Sixt have closed their counters in the domestic terminals requiring you to catch a bus from T3 to international T1 (20 minute wait), 5 minute drive then a 5 minute walk to the counter. Another 10 minute wait be served then get the car it's a 50 minute exercise all up. Reserved a Nissan Juke or similar, ended up with an MG that was dirty, lots of rubbish, no sat nav - had android auto but didn't work (stopped working with 5 minutes of driving every single time), Bluetooth kept dropping out, lane keeping assist error message flashed exactly every 5 seconds with a loud chime, no matter if you turned it off, terrible experience

I was not really happy with this experience. The service at Sydney domestic airport was ordinary at best. The service person just mumbled through and seemed to just threaten about the $4000.00 excess. Then we had to wait more than 30 mins for a shuttle to Terminal 1 to pick up the car. (The couple that arrived when we did were just forced out of the previous shuttle by rude customers the queue jumped. When they complained as they were on a tight schedule the driver said that it was not on a first come, first served basis, it was basically jungle eat jungle. Then when we finally picked up the car (Electric BYD) it was only 84% charged.

Pickup was easy and was offered a Tesla as the Atto 3 had a 15 minute wait. As the purpose of renting an Atto 3 was to see if I wanted to buy one, I said I didn’t mind waiting. Staff member was lovely and very efficient. Although I’m not sure of the charge on my credit card. Will wait a week to see if it drops off my CC account. Dropping off the car was a pain because the signage at Sydney Airport is dreadful (Sydney Airport is terrible in many ways) and my GPS couldn’t not find the drop off point. Not the fault of SIXT but maybe they could push the airport for better signage. Ps. I loved the Atto 3 and ordered one this morning.

My flight was delayed by three hours. Just as a precaution i change the pickup time for the car (BMW iX3). Without another confirmation, the rental price got cheaper and I got downgraded to a BYD Atto 3 (lower class). I wish I received a confirmation in regards of the change, and the manager said I did the right thing. Because if I kept the original time, I would lose the car anyway. Anyway the manager on site was apologetic, and trying to find us alternatives and try the car before we leave. It’s a nice car in the end, but I wish I receive a confirmation that the car class would change

I requested a van booking on a Tuesday to pick up on the following Saturday morning at 9am. On Wednesday I received an email ‘congratulating’ me on my successful booking. All good you might think!? On closer examination on Thursday, realised that the booking had been made for 12:30 pm on the Saturday. When I call sixt to clarify/change, I’m also told that the congratulations message I received was for the system accepting the booking, but still not a guarantee that the vehicle would be available. It’s now Friday and I still don’t know. Very frustrating.

Hi, Sixt team My recent experience with Sixt shuttle from Sydney International was nothing short of spectacular customer service. The friendliness of the driver, a wise, intelligent and well spoken gentleman whose name I believe is Koby. The conversation we had and the cleanliness of the shuttle, made for a truly memorable, relaxing, and enjoyable experience. He was attentive and courteous, answered all my questions and concerns. What an asset to the Sixt team and organisation. Outstanding service. If only there was 6 star rating system. 5 star to him.

Booked a car hire, when I arrived the car I was suppose to have was not returned so they expected me to pay for the upgrade which is absolutely ridiculous. Whose fault is it the cars not returned? Whilst all this I double checked multiple times that there would be a baby seat in the hire car as requested. Found the car and Ofcourse, no baby seat. So I go back to the desk and tell them and they said they would send someone out to fit one. Waited 25-30 minutes and still no one showed, so I had to go back to the desk and ask again. Absolutely unorganised.

The Tesla (upgraded from byd) was brand new , fully charged and clean. Checking in was a quick 5 minute process. They gave me a Tesla as my car hadn’t been returned which is a bit of a worry. However having to catch the t bus from domestic to international was a pain in the arse. I know the closure of the domestic car park is not their issue but a more frequent SIXT shuttle would have been appreciated. There must be a better process which could be implemented. Had I not allowed sufficient time I would have been very late to my first meeting in Sydney.

Ring me and talk to me your service is a joke. But I bet you don’t have the intestinal fortitude to ring and talk to me. Well I received the phone call, much to my surprise and I was super impressed at the manner in which the girl handled my complaint. My price was discounted an amazing amount and I was given 1 days free rental on top of that. She was very apologetic and explained that the situation that occurred should never have happened. Great to see a company that sorts things out and gives a win win result. I’ll use them again for sure.

Our flight was delayed by 2 hours, right before the flight, not in advance. When we got info on the delay of arrival, we texted the company, and confirmed we need to keep the reservation. When we arrived, the rental was closed for the day. We arrived next morning without having enough sleep just to learn the car is gone and no one is even sorry. Pete at the counter kept smiling and saying it's a big company, it's business and adding inappropriate jokes - that's all we got. Go check what customer service is, because you have none. None.

Booked online with the excess waver from Sydney airport. Took a while for the baby car seat to be installed, the first one was broken they aren’t in freak condition and didn’t appear washed! A bit of a hassle to get to the international terminal. Although this is not their fault. I suggest finding out where their shuttle leaves the domestic terminal from rather than catch the free terminal transfer bus. On the way back, fantastic service with the shuttle bus and a very helpful driver. Car was fantastic BYD-otto

Would've given a zero star rating, but unable to. Extremely poor customer service. On pick up, non-existent communication during when there was an issue with locking the vehicle and even worse when I dropped it off. We also rented a vehicle at Enterprise - sooooo much better, friendlier and more helpful. Same price, too I, and the businesses I work with will be avoiding SIXT in the future. Would rather pay more for someone else than these guys, which is sad, because I've had good experiences with them in Adelaide

No car pick up for SIXT is possible at Sydney domestic (was not advised of this when booking), had to take a bus to international to get the car. Got a free upgrade (that was nice). I was told there would be a courtesy van to take me from Sydney international to domestic when dropping the car off, when I dropped the car, I was told that there was no courtesy van and the information previously provided was incorrect. Given the lack of and incorrect information provided...just made the experience undesirable.

The car rental was ok but the customer service is pathetic. I wish I could rate zero out of five stars. I left my own car keys and watch in the rental and they never pick up the phone to I can organize to get it back. I live interstate so cannot go to the shop front. I was told by the call centre they would get it mailed to me and it never came. I’ve lodged a complaint with the accc but it seems like I might need to fly to Sydney to get my things back before anyone from Sixt actually bothers to help me.

Booked a Mitsubishi ASX or similar and I had a Toyota corolla cross Road service wasn’t cover in Sydney had to pay for it. I travel to Noosa often and I use sixty and never pay for road service . .Also the Domestic terminal in Sydney you have to catch a shuttle bus to take you to International terminal to pick up a hire car. On return we had to wait a very long time for sixty shuttle buses to pick us up and bring us to the domestic terminal. After all this bad experience I won’t be using this company.

Outstanding Shuttle Service and Exceptional Customer service I recently had the pleasure of using Tom Shuttle's service, and I must say it was an amazing experience from start to finish. The shuttle service was punctual, efficient, and incredibly comfortable. What truly set this service apart was the exceptional customer support provided by Tom. He was not only helpful but also incredibly supportive with all my inquiries. Thank you, Tom, for your dedication to ensuring a fantastic travel experience!

Absolutely disgraceful. No pre warning that we would have to catch a shuttle from Sydney domestic airport to the international airport and Fund our own way back. We were on a tight schedule and my wife had a broken foot and was in an moon boot. No offer to try help in any way came from Sixt. We only needed the car for less than half a day and were not travelling far and if we had been told upfront about there being no domestic pick-up and drop off we would have used a ride-share provider. No happy!

You get what you pay for … in a positive way. At half the price of competitors, you may wait a few minutes longer at the counter, the car may only be 8/10 full of fuel and the courtesy bus may stop running 15 mins early but hey … it’s half the price, the car is new and clean (cleaner than the competitors) and the toll tag system works well. Drop off is easy and the deposit is refunded fast. And did I mention … it’s half the price of competitors (as at 2023). I’d use them again.

Should have been advised prior to booking that the vehicle pickup is located at the International airport rather than the domestic where I flew into and booked accommodation next to. The lady at check in was polite and helpful. However, the gentleman assigned to instruct me on the functions of the Electric vehicle seemed quite disinterested and as I had never driven an electric vehicle before it was quite a while before I worked out how to safely operate it.

Booked (well in advance) for 2days in Sydney. When I arrived , was informed at the counter that there are no cars available. There were many more people in the same plight. The person at the counter was not able to give a reason for this lack of cars and was not even able to say when I might get one. Finally had to go and book with another rental and ended up having to pay 3 times the price. So not helpful at all. Will avoid this company if I can help it...

You guys started off with amazing service pricing and availability but somehow you have fallen and it is now showing. I have been inconvenienced in the last three hires I made. You are out of vehicle availability and because of that your pricing goes to the maximum rate. I have gone to the opposition and received better service and rates on the same vehicle and availability. I do like using your service but you keep making it harder and harder to stay

Sixt were very good. Easy to book and to collect the car. Dropping off was a whole saga though at Sydney Airport while all car rentals are managed from T1, International, during construction. The Domestic office is closed. Signage is poor, and instructions are vague. This is not the fault of Sixt but is something to be mindful of when dropping a car off. By the way, use the arrivals lane at Sydney International, for easy access to drop off.

I've used Sixt 8n Europe and few times in Australia. Great service, good pricing, and good cars. The last few days I've driven a BYD Atto 3 from Sixt. I was only getting about in Sydney so after days it still had 60% charge. Very good experience. As id never driven an EV before...there were some differences that it would have been helpful to have a basic instructions page in the vehicle to look at. Anyway....I figured it out...mostly.

After my BYD EV was not available, they offered me a petrol car which I declined. They then upgraded me to BMW iX3 EV which was appreciated. However, they arrange their damage waiver through a third party, meaning even if you purchase damage waiver protection, you may be liable to Sixt for large excess up $4900, before then claiming back from the third party insurer. Not ideal and probably a deal breaker for future hires for me.

Great Price, great cars, polite service, however be aware that Sydney they are. Only at international terminal. And they failed to mention they have a shuttle but to collet you from domestic terminal and supposedly to drop you off. Unfortunately for me the one shuttle driver was on a break and I was in a hurry so had to pay $30 for a taxi instead.. If they get it all working better they will be the best place to rent from.

Rented an MG, very new & modern, was a good car. All drop-off staff were lovely! However when we arrived for collection, we had to pay an unexpected fee for being under 25, which wasn’t made clear when booking, and wouldn’t have booked if we knew! Also the car itself didn’t look like it had been cleaned, there was dirt on the dash, steering wheel and what looked like coffee stains on the drivers sun visor.

Shockingly terrible set up at Sydney airport. Noone at counter to explain how to get to the pick up area (which is a 30min car ride away from domestic). We had to get our own taxi to international pick up area only to be told they were shut for the night which left our young family of 4 stranded with nowhere to go or no back up options. CHECK operating hours, they close earlier than all other companies.

Very disappointed in my experience here. I fuelled up the car in Bankstown and dropped off the car yesterday. The staff checked the car and everything is good. After one day, I got charged for fuel on $44.00 from my card! What a joke! You guys just tried to take my money away. Bankstown to Sydney airport is only 20kms. Called them over one hour, no answer at all. Very poor service! Stay away from them.

22/11/2023 Hire a car from domestic airport (pickup and drop to intl. Airport) easy no hassle but when I returned the car the staff prompt me to the local bus as the driver will take 30min to return from domestic as per evening staff on counter. Not a happy service. I ended waiting for local bus and sick of waiting then catch a taxi to domestic airport. This transfer and pickup need to be addressed.

After a long flight, had to queue for 2 hours at the Sixt rental desk at Sydney airport. Only 1 person on and took an average of 25 min per person in the queue to get a car which was pre booked. Absolute joke. Never again. All other rental desks had little or no queues and took only a few mins to check them in. It needs dragging into this century and be like the USA with self check in kiosks.

Excellent service. Very professional. I am really recommending the hire car company. In especial I want to mention the great job service that Linda did for me in the airport in Sydney. She was very professional and I want to say that with a personal like Linda. The company always will have customers that will come back to hire car again. Thank you so much from Mark Allavsson.

Sixt never fails to impress - and Sydney Airport Sixt was no different. Courteous and professional staff who know their stuff and go the extra mile in making sure the customer has all they need and a hassle free hire experience. An appropriate, quality vehicle for our needs and the courtesy bus between terminals was an unexpected bonus. Thank you!

Great service. Pickup Sydney airport. Had to go to International Terminal due to works at Domestic Terminal. Plan ahead and need bit more time. Very helpful and all information provided while processing the reservation. Overall happy with service and car provided. Went on a week day for pick up and not much of waiting involved.

Great car at a very reasonable price. My only negative and it's not really a big one was that l had to transfer from the Sydney domestic to the international terminal to pick up the car. I didn't know this at the time l made the booking and had not allowed for the additional 15-20 minutes that it took to collect tge car.

Good value Electric Vehicle EV hire (much better than competitors for our dates). The free charging card was a bonus. Harry who checked us in was very friendly and helpful. We came at a busy time and we could see the whole team went above and beyond to satisfy even some of the most ignorant of customers. Well done.

Fantastic that I can hire a Tesla Model 3 with Sixt now (and well priced). Will be great when there is better profile integration. (Current construction works at Sydney Domestic - Nov 2023, make picking up a car a nightmare because it involves shuttles to International terminal - should be a short term problem)

Check in was annoyingly slow with no one else waiting. Suspect just a new staff, once help arrived was fine and at all times the team were friendly. Car was nice and clean. Upon return we had left an item and they brought it from T1 to T2 Sydney to get it back to us which was great. Will certainly use again.

You’d probably have better customer service stealing a car from the long term car park. 2 weeks they keep your deposit. Likely don’t give you the car you actually booked just whatever is available. You need to transfer between terminals to collect your vehicle. Strongly advise against booking thru this crew.

The pick up/drop off was seamless and efficient, the car was immaculate and in pristine condition and great value for money. This was my first time using SIXT in Australia after using them around Europe and can highly recommend SIXT, they will definitely be our first choice when hiring in the future. Thanks

Car seat that was requested was not fitted correctly and required adjustment. Car pick point is the international airport, so requires a shuttle which is unreliable if you’re travelling from domestic. I recommend choosing a car company which is closer or has a reliable shuttle. The car was decent though

Wasn't a bad car, not bad on fuel and drove well. One issue I had with it was the fact that it didn't have tinted side and back windows, so got burnt arms while windows up. It had a tendency to rev unnecessarily when not needed and little power climbing up hills @ 40 - 45° (Blue Mountains regions).

Car was great. However, when I arrived it took over an hour to be served. The two gentlemen on the counter were incredibly slow. There was also someone sitting in an office out the back. Could that person have assisted at the third terminal to move people out quicker? The line was out the door.

I recently rented a car from here and was impressed by their exceptional service. Despite my flight arriving after closing hours, the staff patiently waited for me and had the car ready. Drop-off was just as smooth, and I highly recommend SIXT to anyone seeking a reliable car rental service.

From the start to the end of our booking- nothing but well managed, excellent customer service. The vehicle was perfect for our needs. The location pick up and return were perfectly located. We are now going use the company for all of our holidays. We have recommended them to our friends.

Picked up car in Sydney, returned in Melbourne. Pick up was tricky due to airport renovations everything else was great. Received a car upgrade. Car ran well. We accidentally left some valuables in the car and received a prompt call to return to the office and collect them. Thankyou SixT

Excellent rates and service. Even though the rental pick up and drop off are temporarily off site while Sydney airport works are underway, the shuttle service to and from the SIXT spaces was easily and reliable. The staff were superb and extremely friendly. Where's the 6 stars button?

Poor customer service. No one seems to be interested or helpful. Shuttle betweennairports hit and miss. Good car rate but brand new ev supplied had only 80% charge and no air con despite being advertised as having AC. AC didn’t work. Over three days it made life uncomfortable.

Excellent customer service. We had a problem finding the drop-off location. So drop off the car at the pick-up location. The staff was so helpful - they did not mind, holding the shuttle bus to the domestic airport for us and dropping us off on time at the departure lounge.

Poor communication regarding transfers from domestic terminal to international, where pick up is. The car was great, and the service while picking up was also great, but drop off was poor. No 'thanks' just 'where did you park the car' and 'the shuttle is out the back'

Check in was good, however after selecting a Hyundai Kona, I was a bit disappointed to receive a Toyota Corolla. For domestic travellers, it’s a waiting game for all people that hire a car to get shuttled to the international airport to pick and drop off the car.

We spent 4 days in Sydney and used Sixt to rent our car. Cannot speak more highly of the outstanding service we received from all 3 staff members Ali, Karen and Pete. Due to our plane being delayed they stayed and waited for us to collect our car. Great service.

Overall great. I am grateful the SIXT team was able to organise a car for me earlier as flight arrived earlier than expected. Equally, the car (Peugeot 508) needed more cleaning inside as there were still alot of crumbs and stain near the cup holder area.

Rented KIA Carnival with SIXT Sydney Airport during 9-13 Aug. Smooth pickup. Paper work done in 10 minutes, clear explanation by domestic counter staff. Hop on SIXT’s complimentary shuttle right after to international terminal to pickup. Car looks decent.

Damage on the vehicle before we rented and tried to play off as it was us that damaged it. Thankfully we had full cover. Fully recommend taking proper pictures around the car, because they will try make you pay for it.

Great service. Car was clean and exactly what I ordered. The shuttle service at Syd airport between domestic and international terminal for car pick up and drop off was very efficient. Highly recommend.

We could not have been happier with Sixt. Best hire company we've had in our travels. Great VW with 7k on the clock and the staff were very courteous. A very slick operation.

Got a great BMW 330i M3 at a great price for a one way trip to Canberra. Car was new, pickup and drop-off very easy and quick to process.

The overall experience was okay. Only giving 3 stars because I was given a really dirty vehicle and had to get it washed.