Really wanted this repair experience to go well as I was referred by a good friend, unfortunately, it did not. I made an appointment for two weeks out to bring the car to the shop. I dropped the car off on a Friday and they said they likely wont look at it until Monday. I told them fine with me. Then days went by. I called twice and was told they are really busy and have a tech or two out. I understood as this is a small business. I was patient even though i had rented another vehicle for 4 days at my expense. Then MORE days went by and I called again. Then 13 days later they got around to looking at the car. A full 2 weeks before they even looked at it! At that point I was annoyed and just told them I would pick up the car two days later. When I showed up, the car was still on the lift so i had to wait yet again. Nobody ever attempted to apologize. I even called Sam himself and asked for a call back, but never got one. So the car was never fixed, and they wasted a lot of my time. I paid them for an hour labor and will never return.

Just moved to the area and was looking for a reputable mechanic that can service my 650CI. Was referred to Sam's by a neighbor and couldn't be happier. Very professional, thorough, and most important HONEST! Mechanics and honesty are terms typically not used in the same sentence. I was very pleased with the level of service and knowledge they have. If you want the job to get done the first time you go to the experts. I believe those experts to be the fine people at Sam's. Most recently I had an issue with my convertible top not closing. After a few days in the shop I was sure the bill would be over $1k. To my surprise they charged me $0. The issue took them less than an hour to complete so they were kind enough not only to nix charge but also show me how to fix the issue (it's common in these types of cars) myself. HUGE thanks to Robert and Sam for being stand up gentlemen. I only wish they were closer to my home! Well done fellas.

Hello shop owner, If you bring my car to you, could you check all the jobs that you did before? and if there is something wrong, could you fix it without charge? I realized the clutch wasn't fixed properly. At least, you don't secure clutch bolts. --- I bought used car near your shop. I forgot the name of previous onwer. He introduced me there. And at that moment, I can't figure it out what's going on my car since there was no option. And you gave me 2 t-shirts of your shop. Black one and red one. --- too much cost. additionally, they put the clutch not properly secure. they put all bolts without tightening. all bolts of the clutch cover just came out when I pulled it out from it by hand. it was dangled. it was too much danger if it didn't find it. also, they didn't fix one part that is needed to be replace with clutch. So when I shift my car there is weird sound. I thought it is normal, but it isn't.

This shop is top notch! I took my BMW 335i here after going to RPM. RPM did not have the right tools and knowledge to do the job. So glad I brought my car here. Wayne provided the most outstanding service I've ever experienced. Not only was he extremely knowledgeable but was so understanding. His passion for cars shows and gives truthful feedback. He let me know what needed to be done today and what could wait. Coming from Miami I've had such a hard time finding people who know about BMWs. Skip the dealership and come here! BMW blew me off and did not return my calls after multiple attempts. I had to wait about a month for an appt. Luckily I have another vehicle. I recommend calling ahead. I can't say enough good things about Sam's Auto. Truly superior service. Thank you guys so much!!!

decided to forgo the BMW dealership this cycle and try Sam's - sure enough, my precious (single-owner) M3 was in good hands from the start! they performed an oil change, brake service flush and also provided feedback on considerations based on mechanical history of my model BMW, to include detailed parts, prices and how to best approach the future repair. throughout my visit all their staff were top notch, answered all my questions in full detail and treated me as an important customer - i will def return. the best part, aside from the excellent customer service, is that i paid half the price compared to dealership. book in advance b/c they stay busy for a reason!

This shop is absolutely incredible! Considering I am not from Jacksonville, I was uncertain where to start my search for a mechanic. Due to the high volume of shops in the area, many people warn you to question all services quoted and provided. The mechanics at Sam's Automotive are extremely friendly, knowledgeable and comforting. Their BMW expertise has provided a relief with all of my automotive concerns. I would recommend this shop to all.....fairly priced, friendly and BMW experts.

Have been taking my 03 525i to Sams for over 10 years. Never been disappointed. Prices are a little high (umm it’s a Bimmer) but repairs are done right, they explain what they did and why, and will make suggestions on future work that may need to be done, but no pressure. Have talked with Sam several times over the years. He doesn’t know me from Adam, but he is always pleasant and willing to answer questions.

I dropped my car off at there business because my doors wouldn't unlock do I had to leave windows diwd in the rain. I dropped my car off they said they would try to fit me into a schedule but they had my car for ten (10) days never done anything never called me to say they couldn't do it or will ever get to it. I was referred by some good friends who said they won't return either.

Sam and his crew are amongst the best in the nation!!!! If you bring your car else where you are wasting money and will not get the level of service they perform! I have brought both my BMW's there and every single time left happy. They will even take the time to show and explain the issue. Forget the Stealerships, this is the winning team.

Sams is a bit pricey as are any shops for BMW's but he has saved me a lot of money in the past. When it comes to having non-warranty service done on any BMW I would highly recommend Sam. Other shops aren't familiar with BMW's but Sam is dedicated to BMW's alone. This is the shop for BMW maintenance and repairs.

I brought my 2001 525i in when it began a loud knocking sound. The team as Sam's was very friendly and straight forward, no BS and didn't try to upsell me for fixes that weren't required. Three days later my car drives better than ever and at about half the price I expected to pay. Way to go guys …

They were extremely knowledgeable and accommodating when installing my aftermarket differential (Paul knows his stuff). They have all of the resources of the dealer with higher quality work and service at a fraction of the price. I will be bringing my car here for all of my future needs.

Price was better than estimates from dealer and another independent. Work was done while I waited and included a free car wash. Sam came out to explain the work and to give me advice on saving money on future service. Excellent overall experience.

I called for a quote, I have bought my parts i just needed the work. The lady tried to insist we use their vendors and that they can't really do the work unless we buy through them and give them more money. Terribke communication skills.

The most friendly and helpful people you could imagine. Worked with me on my crazy schedule and got the job done at half the price of Tom Bush. A new customer for definite. Thank you and stay safe.

Great place to service a BMW. Trusted and save $ vs. being overcharged by the dealership. Mr. Wayne has been taking care of my X5 and my husband's 525i for years. Make appointments in advance.

They are the best in all Jackson ville I used to have at noise on my engine and every one just till me that that is normal but Sam just fixed I soo happy with my car now thanks to much

I needed some info and Sam and team were quick to help. They did exactly what they said they would, when they said they would do it. I wish all auto repair shops were this good.

Very thorough and knowledgeable about all things BMW. Sonya and Sam are such a great team. I am totally pleased about the results of my vehicle and the way they serviced it.

Excellent service. The gentleman was extremely helpful and even gave me other places to check for items they did not carry. Give them a call for quality work.

Sam and his crew of mechanics were absolutely paramount to getting my fuel system fixed and in a hurry. If you own a bmw and want it fixed well bring it here

Friendly and amazing people. If you own a BMW in the Jacksonville area, I would highly recommend only taking it here. They are fair and affordable.

They don't answer the phone, and have no valuable information when they do. If you can't communicate you definitely can't work on my car

Sam and Sonya are awesome! They gave me the sense that my car repairs where necessary and not an up-sell like other shops.

Outstanding service and excellent work, I've trusted Sam Automotive BMW Specialist sense SEPT 2007 …

Looking for an honest mechanic? Your search os over. They do the job right and they care. So glad i found them.

Sam fixed up my car nice and quick. If I have more mechanical work I cannot do, I'll be back for sure Sam!!

Sam is super knowledgeable and fair on pricing and shop hours. I don't take my Mini anywhere else.

Best dealer ever. Lowest prices with highest quality. Can't say enough good things.

Prompt, honest, and friendly! Felt like I was dealing with long-time best friends!

Been taking my BMW is there for 20 years. Excellent service The Price is Right.

We're very satisfied with the quality of there work on our BMW. We will return

Amazing mechanics...fair prices & real people. Strongly recommend!

Woman on the phone was a complete b. I recommend Hugh's riverside.

Very friendly and Sam and Sonya are great to deal with.

Threatens legal action if you post a bad review.

Great knowledgeable customer service!

Best BMW shop in town! In FL really

Great service...Better people.

Great people great service!!!

Always a experience! …

Great honest guy

Excellent shop!

U guys rock!!!