I went to the branch in person to transfer money to a bank account in Europe. Upon request from the rep I wrote down all the required information, which she then entered into their system. The rep then printed the info out for my review. The printout included over 10 errors, including incorrect bank account number, which the rep blamed on my writing. I marked the errors on the paper with corrections, and the rep re-entered the info. Another printout showed some of the same errors plus some new ones, including (this time different) error in the account number. At that point I asked for a different rep, to which she responded with some attitude and said that I can go to a different rep and start from scratch. To make long story short, after wasting four sheets of paper and almost an hour of my time, the rep managed, with assistance of a supervisor, to eliminate all the errors. The rather poor experience at the branch today was unfortunate, but otherwise I've been happy with Scotiabank overall.

Eric Lee - a financial advisor at this branch is completely incompetent to do his job. He just simply forward email from one source to his client without explaining. He does not have a will to assist his clients. Furthermore, he did not clearly communicate and inform the promotion/product/service well enough for his clients, getting me confused too many times. This severely impacts my impression of Scotiabank as a brand. My positive impression of Scotiabank collapses when dealing with this guy Strongly recommend to switch to another representative if you are assigned to deal with him

Terrible service and huge lack of knowledge on the teller's part. I went here to deposit a disability cheque. DISABILITY, from the Ontario government. The teller took the cheque, deposited it, and told me there were no issues, problems, or anything of the sort. Little did I know, there was a 5 day hold put on this for some reason and nobody told me! I specifically went to the branch so that this wouldn't happen! Absolutely awful service, huge waste of a trip for myself and now Scotiabank customer service on the phone will not help me. If I could make this zero stars, I would.

Horrible customer service. If I could give zero stars I would. I went in to withdraw MY MONEY from MY bank account and the teller told me she could not give me MY money in cash. She had the audacity to ask me what the money was for! Like that was ANY of her business! Don't waste your time at this bank. I had to leave to go to another branch to ACCESS MY OWN money. Ridiculous. If this is the way Scotiabank treats people for the priveledge of holding MY money and charging me service fees I will be taking my business elsewhere.

One of the worst bank which I see in my life they didn’t help you when you’re in trouble they also play with your credit history I have monthly instalment due for my car insurance and I have funds in my Account but they hold my money and when I request them release only amount which is due they didn’t do that They don’t have any care for the costumer credit history the worst worst bank of canada and worst service they give to the costumer. I request you guys don’t open your account in Scotiabank. Thank you

Brought my estate draft in from my father’s estate. They called to verify it, released the hold, then the manager ran over to put the hold back on. The branch manager is curt both with employees and with customers. Forced to call my home branch who also refused to help me. Last straw. Pulling my accounts with scotiabank. This has been an on going problem of skyrocketing fees and plummeting customer service, since 2019. These people don’t deserve my money or business. I’ll invest elsewhere, thanks.

Service is so bad it's shocking. Reps don't respond to phone calls, don't care about your needs, miss appointments, neglect to respond to emails, very slow to process anything, and terrible communicators. I can't imagine an institution with worse service. I deeply regret ever doing business here and am working on getting out. Avoid at all costs.

I recently had the pleasure of working with Chase, Scotiabank advisor, to open a new account. She provided exceptional service, guiding me through the process and ensuring I had all the information I needed. Her professionalism and expertise made the experience seamless and enjoyable. I'm grateful for the excellent assistance.

Asks the clerk to open a bank account, gives my driver license and another bank card, tells me can’t use another bank and need passport or birth certificate. Understand. Goes home search online, finds out all I need is a driver license and bank card. Waste of my time, please train your staff appropriately.

Worst customer representative. Who gave them training they don’t know how to talk with customer. So rude they don’t even try to help just say I can’t do go seriously guys go and find some other job like nothing. 863 princess st Scotiabank has great employees even help you if you don’t have any id proof

The new building is really nice. The staff are extremely helpful. I was assisted as soon as I walked in the door, and they really took their time with me. Gave me all the information I needed and then some!

The new location is huge but with fewer and fewer employees. I'm changing to the local credit union where the building is not so grand and there are many more employees. How about you?

Very bad experience.... staff is horrible..... Young workers don’t know how to talk with customers..... worst branch ever ..... they don’t have any answers of our questions....

horrible branch. they have done everything badly from losing credit cards to giving terrible mortgage advice to locking my car in their new parking garage overnight.

Worst service ever. The manager Joe doesn't return his calls nor respond to his messages. I will definitely be closing my account at this bank. Total disrespect.

The experience was great and so were the services. It has just been a month and I will provide a more detailed review once a more considerable time elapses.

Love this Scotiabank branch! They are always fast to help. Place is always in mint condition. Perfect customer service & I've been with them for years.

Worst staff and branch ever. Not customer friendly at all. No one responds on call or even in person. Idiots. Wish I could give a negative rating.

Why are they closed randomly on a Friday ... Why do I pay such high fees for them to have a day off when the rest of the country is working? Lame

Nice new bank in a good spot. Has some ATMs in a vestibule that isn't always open. The customer service needs some improvement.

Been calling for hours can’t get through to a call centre let alone any branch reps.

Amazing customer service! Really fast, and it's located in a convenient location :)

The staff are friendly, and make you feel Comfortable!

Not access to The ATM after workings hours

Slow. Many agents. Few agents.at.the tilt

By far the WORSE bank to deal with

Terrible customer service

Manager is too Friendly

Best servive ever

Great

Fast