Le service est bilingue, ce qui est rare à Ottawa. Le café est médiocre. En ayant vu comment il est confectionné, le prix est clairement trop élevé pour la qualité du café. Il ne faut pas s'attendre à plus que ça, du café. Endroit pas assez propre. Il est trop occupé tout le temps, le service n'est pas assez rapide. L'espace de travail est surélevé, ce qui rend la relation à la clientèle difficile, étant donné qu'il faut parler aux employés par dessus le comptoir. Il faut améliorer le service à la clientèle et la qualité du café en formant de meilleurs employés qui semblent (au moins) respecter les règles d'hygiènes, notamment en gardant les machines propres.

If you are busy please avoid this place. Inefficient staff and they are not trained well. The staff lack customer service training. One of them literally left the counter when it was my turn to order. The coffee makers are cleaned with towel, and could see they continue to use the same towel again and again. Long queues, inefficient staff, lack of proper training and no free wifi, that’s colossal loss of time.

waited for 30+ minutes to get a smoothie, 10-20 people got their drinks before us and when we let them know they forgot us we waited another 15 mins for them to make it. The whole time they weren't concerned about their customers they'd just talk about how overpriced second cup is and how much they wanted to go home.

I asked to refill my reusable coffee mug to elimate waste, but the cashier used a dispoable cup to fill my mug, his response was « the mug doesnt fit » how come second cup hasn’t thought of this... very disapointed. canadians throw away 1.5 billion cups a year.

This second cup has terrible weekend hours. The owners decide when to open and close. Students are on campus studying as of 10am when the library opens but this location only opens towards 12 on weekends and closes towards 5

They close really early considering they're a café in a university library. The service is also pretty bad, they usually just talk amongst themselves and take a long time to make drinks. If it gets busy they're even worse.

Found mold in the coffee, baristas keep latte sauce garnishes on top of the espresso machine causing my mochas to taste like alcohol. Rude staff always on their phones. Espresso always tastes extremely bitter

Real coffee. Great atmosphere to gather. Their decaf is caffeine free ( most "decafs" contain up to 32% caffeine).

Take forever and care more about talking amoungst themselves than making your food/drink

Average. No rewards program, but alright location. Convenient location.

Received very childish and rude service for asking for extra water.

Really pricey, and they couldn’t even warm up my cinnamon bun

Prices are higher then normal Second Cup, meh it’s ok

Very Rude staff who don't really care tbh...

Nice but I am not a fan of their coffee.

I go there fir the white hot chocolate

Nice place but a bit slow on service

Bad coffee, outdated place

They only gave me one cup

Love your cappuccino

Great coffee

All hype.

Miam