This place is good. They have great fries and shakes. Their hanburguers bun are one of a kind that is because they are a little sweet and gives you a contrast with the savory from the patty. They have a nice area outside to sit and they also have wine and beers. It was a pleasure experience trying this new fast food chain.

Disgusting chicken. Looked nothing like what’s at any other Shake Shack location much less what’s on the app. Tasted like sand coated multi-times warmed over chicken first fried at least a day before. Customer service refused to do anything but offer a minimal credit (less than what the item cost) for a future visit. More

Waited over an hour for our food that never came, eventually they made our order upon the 5th time of asking and we were given the wrong food with a missing drink which took another half an hour to correct. Had to order and pay for another burger. The worst customer service I’ve ever witnessed. More

Ordered online, it told me to wait for a text. Waited past the time and no one texted and got yelled at for asking. Asked for a name and confirm but your own emails to confirm don’t even provide that. This place sucks and staff clearly also doesn’t like the process. Sad More

Food was as usual, decent. The staff was cold and didn't even respond to a question I had and just pointed me to the self order kiosk. They were at least 5-6 staff standing around and too busy talking to themselves. I was the only customer too at that time. Strange! More

Shake shack food is always good. First time I ordered a hot dog and it was great. The Oreo cookie shake tasted amazing. The restaurant is almost always dirty. I’ve been to this location multiple times and there are always napkins on the floor and isn’t very clean. More

AMAZING pickles in the burger. That strawberry shake tho…. hands-down best pickle I’ve ever eaten in a burger. fries were of the perfect crispiness and consistency. Some flies around the ketchup but nothing to complain about. Thank you shake shack.

always quick and delicious here, getting a bit pricey but that's inflation I guess. for the same price you could get a burger fries and milkshake at an actual restaurant but shake shack just has those great smashed burgers and sauce that you crave sometimes More

ShackBurger and chocolate shake was very good. I probably won't return anytime soon because it's a little expensive for me. $12.08 with tax. Would've been $15+ including tax. I applaud them for using high quality and humane ingredients though.

Eating area wasn't well kept up, tables needed to be wiped down. I ordered the exact same thing (fries and a shake) before my friend but she got her order 2 or 3 orders ahead of mine. The people were great and apologetic but it was chaos. More

Store smelled like urine. Employee got an attitude with me over asking to clarify if my order was finished or not. “Be more patient next time”. Ma’am i was confused on why my phone said the order was picked up. I was not rude or anything to

Stop responding to peoples reviews about how you guys pride yourselves on “exceptional service” and that you can “do better than the service you received”. If everyone is having the same problems and leaving reviews about them, then you are

I ordered a veggie burger but the cashier messed up and I received a bacon cheeseburger. I am vegetarian. I sadly found out after I took a bite (the one and only). Didn’t check cuz I was distracted chatting with friends. Although the cook

Ive been to so many SSs around the nation and this maybe the worst SS by far. As you as you walk in, you would smell the restaurant like molded mop. For dine in, the kiosk kindly asks you to take the number plate with you to be served but

Shake shack is officially my favorite fast food place I have been to in Washington DC, the burgers taste so good and the milkshake was just on point, fries are good too! I liked the device they give you and it vibrates when your order is

Pretty good SS location. But the cashier messed up my order. I asked for a chicken sandwich plain. They gave me a sandwich with mayo, lettuce and everything on it. Also, the wait time for the initial mess up took 45 minutes. This is with

I ordered a large vanilla milkshake 20 minutes ago and still nothing. At least 10-15 people sitting around waiting as well. It’s hard to imagine not being able to prioritize making a milkshake over full orders of food. People behind the

Ordered couple of chicken dishes. For some reason both the items were bitter in taste as much as that we were not able to finish the food. Moreover, it was comparatively expensive than other fast food joints. More

I picked up my order before I got a message that it was ready. It was cold and the mushroom tasted like it was not fresh! Fries were cold and super salty and the iced tea/lemonade was super watered down!! More

Excellent as usual, faster service than a few others I've been to. Nice outdoor seating area and close to other restaurants and stores. Very friendly employees who all look like they know what they're doing.

In town for the Ashe show at the 9:30 Club (amazing concert by the way) - Shake Shack is close to the Viceroy hotel and double cheeseburgers sounded good. Strawberry milkshake was perfect.

Made the mistake of going here twice, both times I’ve been ignored while waiting at the counter and then given the wrong food after waiting despite ordering online. Awful staff working there now More

I had never been to a Shake Shack before, So I stopped in for a quick Burger and Shake. The burger and shake both were decent!. The burgers are smash patty style so get a double! More

Great prices for the area. Mushroom (veggie) burger available. The wait was a bit too long but still acceptable. Place was clean. Plenty of options in the menu. More

The Shake Shack app did say our order was ready, before it was actually ready. We came in on the tail end of a huge group of armed Homeland Security, along

The food quality was not that good .I was surprised as Shake shack quality is not like this. Need some quality management there . More

Food was cold and okay. Online process was quick but customer service extremely poor. Take that in consideration if you go.. More

A pretty good burger - but with a lot of these places the dining room was dirty and service was a bit slow. More

Just terrible customer service. Can’t even get a hot sauce or old bay.
Food: 2…
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Fresh, great tasting and great veggie options!
Service
Dine in…
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