I received great service, the line moved fast, the manager checked on me, and the food was fresh. I wasn’t moved by the burger or fries, but neither were nasty. I have been told their chicken sandwiches are better though so I think I will try them next. Overall though it wasn’t a bad experience, the good service helped a lot.

First time trying this restaurant and I do recommend it. The layout is not very convenient for long lines but the wait was worth it. Wish it was a little closer to Gallatin we would definitely be frequenting this place more often. The burgers were really good and Iove the crinkle fries. Shakes were smooth and delicious!

Honestly, it’s just a good vibe. It’s Shake Shack. Nothing special, nothing over the top, it’s a semi-fast food chain that consistently delivers the food you want. I haven’t had any “bad” meals. It’s consistent, which should be the one thing a fast food chain does well. More

Both the wife and I ate there yesterday 17OCT, and both of us have had food poisoning symptoms all day today. It’s the only thing the both of us had and we have the exact same symptoms. Needless to say this was likely the last time we’ll eat from this restaurant. More

So disappointed, overpriced food, was not worth it at all. I rather home cook a burger that taste better for a fraction of the cost. And for the amount of money I paid, I would of at least expected a cleaned restroom. 4 burgers, fries and drinks 80 dollars. More

First time eating here. I got the Smoked Shack Double, Fries, and Chocolate Cookies N Cream Shake. Food was really good. Atmosphere is good. Service was really good. Didn't have to wait long for the food. Just expect to wait to order, but not real long.

The burgers are delicious, juicy, and well seasoned. This place is expensive though. Every item you have to order separately. My family of 4 spent 76 dollars! The orders are made fresh and the lady who brought our food out was super friendly. More

Nice spot with great fast casual burgers. Fries are often good, but cold this time. The Shake had too much going on to actually get through the straw. It wasn't thick, just too much stuff. The registers were unattended, kiosk ordering only. More

Just spent $54 for three burgers, three fries and three drinks. No one so much as smiled at us as we entered. Touch screen land. Couldn’t at least fill our own drinks up while we waited. I would rather get a cheeseburger from a gas station

I was there on 9/2 & was very disappointed. My Son has several food allergies & 1 of them is dairy so when I seen this restaurant had dairy free milk shakes we decided to try it out. My Son took 2 sips of his milk shake & immediately threw

I ordered food here online on 6/30/2023. I ordered 2 shakes & 2 burgers. The online order said I would receive a text message when my order was ready, but I never did. I waited a while before heading to Shake Shack since I hadn’t received

Disappointing experience on 8/29/23. When we first arrived, there were 3 employees standing behind the counter when we stepped up to place our order. All 3 ignored us. After waiting a bit I asked “should we place our order at the kiosk?”

Not super impressed at all, I have wanted to come here for a long time. I can't believe people in New York wait in lines for hours for a subpar burger. I had the regular shack burger (way over priced) cheese fries (not worth the extra $1

This place has got to be the worst managed shake shack I’ve ever visited. I eat here a lot bc I work nearby and each time I visit I say it’s the last. This time we watched while they were out of cheese and instead of just apologizing and

Shake Shack has been my go-to burger place for years. I’m really sad about this, but this is my second time in a row (at two locations in TN) that it really has not been good. To get a burger and fries only and leave a tip with the total

Went after work with my co worker to get some burgers n shakes!! The Oreo Shake was delicious but the burger I got was pure pink in the middle. It grossed me out even if it’s still safe to eat. I went up to the worker and showed him the

Shake shack is amazing and my wife and I will continue to be customers because of the delicious burgers but a common occurrence is cold buns on our burgers. It has happened multiple times at multiple locations and is becoming slightly

Today we (myself and my family)were in the mood for a milk shake. After a few minutes of trying to make a decision, I decided to just pick “milkshake” into the GPS, and just go to the fist thing that pops up. And this was it! Wow! The

I visited this location at 4:30 on 9/15. No one greeted me. They all stood behind the counter chatting amongst themselves and checking their phones. Looked over at me a few times, still no greeting from them. One person finally came

Ordered 30 min ago with no one here. Still havnt gotten our food. If we had wanted to wait the time for a sit down spot we would have gone to a different restaurant lace. We were really hoping for speed. Only ordered 2 burgers. More

The only star is for the beautiful and clean decor. The food was disastrous - burgers were greasy and the portobello in the “shroom burger” was dry, hard and chewy like rubber. It was definitely fried a long time

Chicken avocado sandwich was very disappointing. Bun was smashed and the piece of chicken was over cooked and hard. First pic was actually the sandwich we ordered allowed to what is advertised. Pitiful More

The burger and chicken sandwich were flavorful and juicy. The chocolate/vanilla custard was sad, very sad. You would be way better going to a Freddy's or Culver's or even Dairy Queen. More

We came here twice. First time we waited for roughly 35 minutes for our food. The cashier apologized for the wait as they were understaffed and gave us some shake vouchers.

Enjoyed my 1000 calorie meal . The burgers and shake are prepared fresh and was a solid . We got the buffalo chicken and the shroom burger with the spicy fries and the

Burger was delicious! Got the one with pork skins and the flavor was very good. Pro tip: go during the week during off hours to avoid the line.

The food had a nice flavor. It has to be the smallest and thinnest burger I have ever had. I think you could see through it. More

Come visit this location and ask for Antoinnette. She was awesome and the food was great. We also got everything very quickly.

Heroes work here ! Staff are quick, friendly and best part is they follow all safety standards and

Near free parking lot and everything good! Service, Taste, Atmosphere 5star!
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