I’m going to give 5 stars all due to Ms.Donna! I utilized storage here for a little over a year and my experience with previous staff before her was not the best. The woman prior to her always seemed irritated and like it was an issue to receive help from her. Her customer service was very poor. I get it, we all have our days but every single time i came into the office her attitude was poor and very un welcoming. I am not sure when Ms.Donna came about however she was such a pleasure and open arms from the moment i stepped into the office. She’s so sweet very helpful and amazing! She is the only reason I’m giving 5 stars. As far as storage i never really had issues except when i down sized and had to deal with previous employee. I wish Ms.Donna was there majority of my time. Ms.Donna is amazing!! More people like her are needed in customer service positions and just in the world in general. Aside from you not being able to access storage 24hrs a day the only bad thing i have to say is about a previous worker who i don’t know is still with the company or not.

I would like to take this time to thank Donna, the property manager for all hard work, her professionalism and her kindness every time I arrive to deliver her water to the facility. I'm not a customer there but I'm the route sales representative and delivery driver for Sparkletts Water and every time that I arrive to make the delivery twice a month, if Donna is not busy helping out a customer she always holds the door for me while I'm bringing in those heavy cases of water. She even goes above and beyond and help me to take the water off my hand truck and place them where they need to go and then once I'm finished without any question she hands me two bottles of water every single time and she always thanks me for my hard work and my professionalism as well. Also when I'm leaving to finish up my route for the day she always tells me to be safe and that she will see me on the next delivery and that really means a lot to me. Thanks Donna

Want to send huge shout out to Ms. Donna Keizer, Property Manager at Small Town Storage on Rowlett Rd. We out of town called and our key to our storage unit. She went above and beyond over backwards to get us information for a locksmith to connect us with Jan that helped tremendously to allow us to get a tour storage unit. Thank you very much Miss Donna for all of your help. You truly are the best of customer service. Thank you. Alberto & Nancy Machuca

Jennifer was amazing! I reserved a unit online, and she called me the next day (I made the reservation after business hours) when they opened the next day to discuss my plan for renting. The process of signing up in person after touring the facility was very easy. The grounds are very clean, the unit was spotless, the prices are fair, and I was impressed with the attention to detail. I would recommend this place to anyone needing a storage unit.

Donna the property manager has top tier energy, and was very accommodating when I needed immediate climate controlled storage. I booked online and the unit I bought wasn’t climate controlled. She handled my contract for my unit very gracefully. I suggest to block out extra time when you first come in so that they can set you up with your security code, walk through the unit, and any revisions you may need for your contract/unit.

Since the first day I came in Donna has been someone who I can say brightens your day. With also words of encouragement. The day I came in my world seem to be crashing. I lost my job, my home, my car EVERYTHING. Coming in she was very friendly to me and encouraged me now for a couple months. My storm is almost over but I want to say she is one I won’t ever forget. We need more people like her in all businesses. ♥️

As a first time visitor of Small Town Storage, Josephyine gave outstanding customer service! Very thorough about security guidelines and procedures. She and Jennifer also gave me a significant deal on my 1st three months of rental and the rest of the month of July for FREE!!! These ladies were amazing! I am beyond confident that my prized, world possessions, will be safe and well stored. What a peace of mind!

Jennifer Was A Wonderful with helping me find and figure out everything I needed , when my son and I stopped in to view and purchase one of their many storage units ... she Greeted us with open arms apon walk in and delivered excellent all the way through from beginning to end ; somewhat perfect customer service and with humble humorous & professional personality. We will be back again soon ...

Today 6/19/23 o went to small storage and Property Manager Donna. She greeting me with amazing customer service. I explained to her exactly what size storage I needed and she knew exactly the size and I needed she was very very helpful. Donna made me feel so safe and comfortable to leave my things there at Small Storage. Again thank you Donna for the awesome customer service u gave me today’

Excellent customer service and incredibly easy to use, miss Donna helped me finish out and made it as easy as possible. Everything has been so hectic so my family helped move everything out of the unit and there were absolutely no issues during or even before the process. I got a storage unit I really needed at Auction and it was only 150 with a 100 deposit I got back after I cleaned it out.

They are under new management but the old storage place was just abandoned. Lights not working, rat poison all over the place to ward off pests and inside halls smelling like pee were just some indicators to not leave anything here that you value. Not but not least is their rates. You can get something better close by and pay half as much as here. Don't waste your time or money.

Don’t let the company name fool you. Small Town Storage is the best and most functional storage unit I have ever used. There service is top notch and ready to help with any situation no matter what it is. I feel safe when away with my things in storage. Love this facility!!!!!! Donna is so amazing and care for everyone like her own family!!!!

Donna is sweet and had great customer service. Fast forward! Last week I went to speak to Donna about something and her manager was outside because someone broke into the office! Here comes Donna asking me how long I have been there as if she was accusing me of being the one that committed the crime. I need to hurry up and remove my things from their storage

Donna was so understanding and very helpful. She had a great attitude and with a smile constantly. She offered water and thanked me for my service in the military. She knew exactly what size I needed and everything just fell into place. Thanks Donna for your service to me. I recommend this storage to anyone.Reasonable and affordable.✌️

Oh thank you so much miss Donna truly appreciate your kindness very very helpful thank you so much I truly truly needed you all's help I truly appreciate it God bless you and I hope,there r more nice. People like you I will refer you to a lot of people I can't believe how beautiful and courageous you are thank you so much Pauline mtz.

Not only is the staff here amazing but they keep a very clean facility and it's in a great location. The new management has really taken pride in rebuilding this business and I have no doubt things stored here are safe and in great hands, 100% would recommend small town storage. Huge shout out to Jen for getting me taken care of!

I used to stow with cube smart frequently but when I needed a storage on the dime this place was here instead. They are just as friendly and helped me right away even when I came at the very last minute. Donna hooked me up with a 50% off for 2 months! I just may keep them indefinitely ‍♀️ …

Laquita is friendly but she failed to inform me that the property floods when it rains. I've been there since February of 2017. I was in a bad relationship, had to move out with my 6 kids, put all our belongings in this storage unit and

I tell you what. Everything is so clean accessible and spacious. Great prices for what I was paying more somewhere else. I'm paying slightly less here and with double the size. That Donna can sell ice to an Eskimo. She thinks she has

The staff at small town storage has been a great help. They're very knowledgeable and explain how systems work and what to expect as far as my billing there's been no surprises which is a great thing for me!!!

Josephyine is super awesome! Very friendly very nice and knowledgeable. We walked the property with lots of laughs along the way. This was my first stop and I was sold.. Thank you for making my day great!

Thief. All my sisters belongings were stolen from her unit. She was told sorry and charged full price. You can have my review taken down I’m just going to put it up again. Wish we could rate ZERO STARS.

This is my first time visitor of Small Town Storage, I really like it to be here.specially the manager donna best manager ever she is so sweet and friendly her customer service is perfect. Thank you…

Great customer service, came in to lease a storage unit with a few questions. Donna assisted me and showed me the difference between units and pricing. Definitely recommend using this storage unit .

I intended was to get a storage at this location but my plans changed. I reverse my decision and they understood, and I was well treated. I publicly thank them for their generosity. Great business!

It is my honor and privilege to inform the public that Ms. Donna Keifer, Property Manager at SMALL TOWN STORAGE in Houston TX, is a very capable professional and a very competent problem-solver.

Donna is absolutely amazing! She is fast, attentive, and extremely thorough. She showed us the storage unit and explained which one is the best for our needs. Definitely would recommend.

Donna is very professional and makes you feel very comfortable she answers all your questions the facilities are very well kept and safe...it's a must if you need storage in the area....

Prices was good but when I came to storage loaded with things to put in. They closed 3 mins early and told me I couldn’t. Had to get a new storage much higher and never got a refund

Great customer service goes a long way , Donna is amazing ,if you need storage she is the one ! Find out for yourself , all your storage needs in one place , thanks Donna

Very good attitude and charisma on the part of Donna Keifer, she is very professional and communicative at all times, she was attentive to give me a good service, thanks

Great place! Donna was very helpful, nice and offer us a discount! Very happy customer. Better than the last company. Would definitely recommend …

Jennifer was very kind and explained everything about the process very clearly. Units are in pretty good shape and price is competitive. Definitely recommend!

Jennifer was awesome with understanding my situation and financial issue. She helped me big time. Thanks goes out to Ms. Tiffany too! Y’all are awesome!

donna was amazing to work with!! best experience with a storage unit company yet and i am at a different one like 3x a week for work. highly recommend!

This is a great place I felt comfortable the customer service was awesome and great rates I recommend you ask for Donna she was awesome …

Donna was extremely helpful in finding me the perfect size for my belongings!!! 10/10 will definitely be recommending to anyone who needs storage!

Manager Donna, is polite, professional and welcome you with a smile, give great hospitality, and know everyone by their names...Wow!!! amazing!!!

Great place! Donna is very helpful and understanding! I expained the situation and instantly help us with a unit. Definitely recommend …

Donna was very helpful and willing to answer any questions I had. She's so nice, probably the best customer service I've had there so far.

I went to this location and had excellent customer service from Donna. I highly recommend due to service, location and rates are great.

Very nice place and the people are awesome it is my second time being with them and I would definitely recomment my friend and family.

Donna is wonderful and quite a pleasure to work with! She is definitely about promoting the company and increasing business. Good job!

Kimberly was super helpful. She helped us get a storage unit very quickly and explain everything we needed to know. Great service!!

Wonderful service come see Donna she is wonderful with helping you understand the pricing and showing you the storage you need!!!

Wonderful experience with the staff very professional and helpful with all my needs. Would highly recommend for future business.

She was so very sweet and very nice to me and I like the way she treats me and while thank u so very much for having me there

Donna was super helpful! Really nice! And thorough with explaining how everything. Works, storages are great size and clean

Donna is a fantastic person, everything was easy, straightforward and all my questions were answered promptly. Thank you!!!

Donna is so sweet, the rental process was very smooth. I got the best deal in town, very happy with her customer service.

Donna is wonderful, very helpful and cares about her customers. I am very happy, I choose to store my items at Small Town

Donna is the best!!!!! My unit was up for sale but being that I told her my situation she understood and worked with me!!

Jannessa was so amazing! She was quick to help me and my dad get into a storage unit! Definitely recommend for anyone!

Excellent served! excellent atention. Miss Donna Keifer is very friendly.. and the place is very clean and organized

Donna is so helpful, personable, and makes it easy. First time using a storage unit and I feel comfortable about it.

Donna was very helpful and professional and made the experience of me getting my first storage unit quick and easy.

Super friendly and helpful, went the extra mile to make sure that I personally knew all the important information.

Jennifer is amazing. Super positive and was more to happy to help me. The facility is cleaned and smells great.

Excellent service ....and Donna was very helpful and pleasant to work with.....highly recommend this facility!

Donna was really helpful!!! Even if she’s by herself took care of all of us customers on time …!! Thank you!!

We had no problem with anything nor anyone . There service was very good and they were also very courteous.

Best Prices around! They really make you feel welcome here and the property is clean! Thank you Donna! :)

Receptionist was very courteous and obliging. Property was very clean and tidy. Great prices as well.

Donna the new property manager , she is remarkable person she also have very good customer service

The manager is so friendly and very helpful. I’m so glad I chose this place for my storage unit.

Very affordable. The staff, Ms. Donna, gave me a Pleasant experience. I would highly recommend!!

Property is great and Donna is very friendly! Convenient location and affordable prices! …

Very easy and affordable very nice lady helped me and was of great assistance. Thank you Donna

Donna is the best, she took care of us and answered every question we had at a good price

Donna is very professional and is a very awesome communicator! Great person for the job!

Donna Helped me out so much ,answered all my questions, very friendly, very professional

Donna is the best, I wouldn’t rather go anywhere else!!!!! 5stars is a under statement

Y'all need to come on down here and check out my girl Donna. Best prices in town

Donna is super sweet and quick! She explains the process really good.

No complaints. Staff is friendly and really helpful. Donna is great.

Great service! They gave me the right info to make my decision easy

Ms Donna is awsome and knows her stuff!! Place is in great shape!!!

Very nice manager named Donna will help you with whatever you need!

Donna was very helpful and informative...I highly recommend.

Great service! Manager was here late to finish our contract!

Donna is a great asset to this organization. Very helpful.

Very friendly service. Reasonable rates.Thank you Donna.

Very respectful, and reasonable, Great Customer Service

Donna was so nice and accommodating! Great experience!

Great Customer Service, Great prices, Clean facility

Awesome staff! Warm environment and great prices!!!

Great customer service! Donna was very helpful !

Donna had Great service and great personality

Donna was so very helpful and detailed …

Donna was just great. Great customer service.

Berry good customer service and very nice.

Great service process quick no issues

Donna was amazing, a heart of gold!

Great attending good prices/deals

Great service ! Thank you Donna!

She was so helpful and polite.

Donna was awesome great manger

Donna was a great Help to me

Donna was great, Thank you!

Great people good prices