Stood at he counter for 5 min without being immediately greeted. The employees were talking amongst each other about their jobs. There was no " one moment please" or " someone will be with you in one moment" . when i was finally addressed it was "yes?" I ordered my smoothie from that point. About... not even a minute later my smoothie was ready... but it wasnt fully blended so i asked for them to blend it longer... it was put back on the blender for maybe ehhh 5 more seconds! I tasted it and only walked out because it was bearable. Very lousy... im making a big deal because i work at the smoothie king a few miles away and i know that most if not all the smoothies are set to blend for at least ! 30 seconds. Some more . Some slightly less. My smoothie wasnt blended for the standard time and it wasnt blended enough . Also we are required to say " welcome to smoothie king" within the first 10 seconds of a customer walking in the door. Didnt get that either. Please do better smoothie king family.

They get '0' stars from me I was forced to give the this one, in order to post this. First of all, the person that made my smoothies did not put ice in them I had to tell her that it needs ice inside of it. Secondly, they were out of kale, How are you out of the main ingredient for some of your most popular smoothies or out of any ingredients for ANY smoothie at that rate, when your only job is to make SMOOTHIES. The excuse of the "other person" in the store was "well, she's new". If I didn't have to be to work within 20 min I probably would have made a bigger fuss while in the store and had them to remake it, but instead I left upset and in a hurry. Once I got to work i called, practically all day to speak to someone about the horrible service and smoothies.

I usually enjoy going to this smoothie king location. So much so that last Friday, I decided to invite a friend with me, I was never so embarrassed. We walk in, No greeting whatsoever. I completely understand having to multitask but it takes 2 seconds to acknowledge a guest. Ordering was the real task as the music was not only loud but filled with profanity and incredibly offensive. It’s 2023 so I can see incorporating eclectic or mainstream music to the playlist but playing music reguardless of genre that is filled with profanity is inconsiderate. My guest waited outside and as I stood inside I was truly disappointed with my whole experience. I truly hope this can be a teachable moment because no customer should have to experience this level of service.

This is my favorite location. The general manager is amazing: his customer service is superb and his friendliness is so appreciated. His staff is just as amazing; there's this one girl who is always so pleasant. She offered to make me a slim and trim veggie with peanut butter, now it's one of my favorites and every time she's there I want that smoothie! I love this location; I go there every day and have others visiting the store just as much as much as I do. Thank you team; it's ALWAYS a pleasure!

I wasted $6 on a smoothie because I didn't want to choke. Had to throw away IMMEDIATELY. Employees were rushing due to $5 Friday's. But if I'm LOOKING DIRECTLY at the blenders and mine didn't work at all AND I TOLD YOU about it then quickly DISMISS ME. "Yes ma'am I know" but hand it to me anyway. WILL NOT GO BACK. WILL NOT RECOMMEND. The 1st incident months before was they were out of pineapples. Should have taken the hint the 1st time.

The manger at This Smoothie King is Nice The staff are nice and Well Mannered and They Get Orders right and they always do It with a Smile. I Love This smoothie King Location Because They Have Excellent service and They make There customers feel welcomed. I love The Angel food Smoothie they always recommen like the Blueberry cobbler that Orlando Likes. It's a good location and the staff really take care of you

The smoothies are delicious for a VIP like myself I get treated like a VIP Queen all the time this person I call Boss Man he is the best Manager in Downtown Atlanta Georgia the best Customer service too
Food: 5
Service: 5
Atmosphere: 5

The worst customer service ever. Like purposely terrible and rude as hell. They will legit have a conversation with someone else in your face as your taking your order and every time I went in, I was sure the cashier was on something. I will never waste my money here again. The smoothies aren't bad but there's definitely better around.

They are horrible they never have what you need to make a smoothie. The inside of the store is always hot AC must have been broken customer service is horrible as they can’t comprehend English store has a old smell. They are not properly trained for customer service at all as I have a Loyal customer for 9yrs it must get better soon

Ordered aGoji get away they had no mangoes no blueberries no strawberries the strawberries that they came out with was something that happened in a bag that looked like they was for a Sunday it was horrible no way to refund me my money and their phones is not working
Food: 1
Service: 3
Atmosphere: 1

I went to this location around 3:30pm. There were 8+ people in front of me waiting for their smoothie. There were nats, fruit flies, spilled drinks all over the counter. Waited about 15 minutes for my drink (Only one person was working). I don't really even have an appetite to finish my smoothie.

I ordered a smoothie from here and asked them to add pineapples, strawberries and peaches with no banana or protein because I'm allergic to bananas. They put bananas and protein in my smoothie with no other fruits present and I had a allergic reaction. I was not happy with my expierence

Employs kids which is great, service training is needed. Also, on more than occasion they are always out of something: supplies, ingredients, etc. Then, without telling me,.makes the smoothie with ingredients left out....not giving me the choice to order something else or not at all....

Went to this smoothie king and walked in 5 mins b4 closing. I was super craving a smoothie and like so excited and glad that i made it to the location b4 closing. I walked in and the two young guys working there stated they were closed. i didn't argue and was extremely disappointed.

Don’t waste your time going to this smoothie king. I don’t even write reviews but I had to do it because I felt so strongly about it. Customer service is terrible, staff is unprofessional, and smoothies taste off. Overall never good experience no matter how many times I try.

Normally, I love Smoothie King, but this location...yuck. A few sips in and my mango kale was melted down and liquids. One of my sips tasted like straight dry powder. Yuck! I won't visit this location again..it does not serve up the the standard of the other locations.

Location closes at 9PM but I don’t want there at 8:53pm to try to get a smoothie & the doors where located. he stated to me that they closed early & both of their rides are waiting…. didn’t know you can close 5 minutes because of your own personal reasons.. pathetic.

I started using the Smoothie King app at this location and have been provided with delicious smoothies for a great cost! Start using the app to earn so many rewards! Today, using one of my rewards I was able to get a 20 oz smoothie for 22

Staff was unpleasant and they were using old and NON-fresh ingredients in the smoothies. one of the staff members admitted that the kale wasn't ready-to-use, but used it anyway for my smoothie. MY STOMACH HURTS NOW! I want a refund...

Unfortunately this location was short staffed the day I went. There was only a sign stating they were taking a break and would be back in 40 minutes. Will give it another shot at a different time... at least they showed up to work!

the smoothies are good but the service is horrible they always have attitudes when taking the customers order. Also, they don’t greet you when you walk in or say you’re welcome. This is my last time going to this location.

Smoothie King does it again. Great stuff, Justin/Matthew the 2 young fellas there were more than willing and able to assist with my options for drink. Smoothie King never fails… Good Job ATL …

Every time I come to this location, something is missing. Today they were missing bananas. Kind of unheard of working at a smoothie shop. On top of that my "smoothie" was very watery almost like juice. :-/

It was my first time at a smoothie king and the staff was very rude, when I tried to order. The guy at the register rolled his eyes when I asked him what were the flavors of the vegan smoothie available.

EVERYTIME I go in this store the customer service is terrible. The employees never have energy! I do enjoy the smoothies though! I think the employees could use some music to brighten up their day!

My gladiator smoothie was awful! Good thing I ordered a 20 oz. I threw it away after 5 sips..took that long for me to realize that I was chewing protein powder and not strawberries..disgusting!

They ran out of ingredients so didn't make any online orders. Waited 15 minutes past my pickup time. Staff dressed in pajamas and standing around talking to each other while customers waited.

Asked for a strawberry the lady with low cut out ice cream in another smoothie that was already being made and gave it to me. People are spending there money for horrible service never again

I love this Smoothie King. Not only are the smoothies tasty and filling but the staff are amazing as well. When the staff know you by name, the store goes from a good store to a great store.

The customer service was pretty good the price is a little high but all in all a good experience. But.... Please do something about the gnats in the near the straws it's a problem.

This is my favorite location it's always clean and my smoothies are always delicious and made fast the employees including the young man Orlando are always so nice and respectful!

Best smoothies ever, I order the lean ones I tend to enjoy fruits and yogurt mixed together. I didn't even know there was a smoothie king at Five Points.

First time trying their smoothies. Really liked the very berry one. Added some chocolate to it.. bangin.. price is a little expensive but still for it.

Would not serve us because we did not have a mask. Which is Very bad for business to turn away anyone with out a mask. Oh well, lost 2 more customers!

Dirty and disgusting Not only for the environment but the employee there today deterred me from from ordering anything. Nasty nasty attitude!

The staff had bad attitudes. I got the strawberry blueberry activator and it doesn’t taste right, plus they didn’t have straws for my drink

Close to GA State campus so it stays busy during school hours. Not too busy on the weekends. Can't really see it from the street though.

GOD blesses every mind, body, spirit, soul and ghost at every moment always! Especially at this place! The smoothies taste good!

This place is the definition of “Hey let’s own a business and let OTHER people run it” Horrible quality and customer service -0

I work for a smoothie king here in Louisiana. Trying to move here to Atlanta. Would you guys be willing to transfer me there ?

Smoothie was fine but the staff member acted like I was inconveniencing her. IllI just make my smoothie at home next time.

I went to another shop called natural and was totally disappointed. Headed back to Smoothie King for the great taste.

For some reason you don't get service inside the building. So screenshot your membership barcode if u wanna use it

Love the variety. If you don't want a huge meal, this is the place to go. Courteous folks behind the counter too!

Smoothies are great, happy they have vegan options. Staff was awesome and fast. Will become my new smoothie spot!

I did a online order to be ready at 8:35am.. and the store is not open and no one is answering the phone

Even though they're busy all the time, the smoothies are always delicious and always come out fast

Long line 10 min wait .Only 2 staff members making the smoothies understaffed but worth the wait

Rude manner and slow service. The lady who works there has attitudes toward all the customers.

The guy with the braids that works during lunch is very rude to customers and other employees.

Did not want to give me ingredients I asked for. They must be running out
Food: 1…
More

I’m pretty sure these may be more of a milkshake than a smoothie. Not the healthiest option.

That company must make a mint. The cost is so low for these smoothies. I hope they pay well.

Good for fast and on the go . This particular location can get packed at times but not often

This location is very unorganized please avoid, they never have nothing and staff is rude.

Not the cleanest location. Maybe because they're so busy??? Smoothies are still good.

Awesome Service! And my smoothie was awesome! Thanks Orlando. Very fun and friendly.

It clean the employees are friendly and helpful.. must try the lemon ginger spinach

Very Small, Clean And Efficient Store. What You Would Expect From A Smoothie King.

I order a Strawberry Hulk from here just about every Mon. Great customer service.

Love this place. I b there everyday if one was close to me. Love this place.

Smoothie was good, service was fast. Great price $5 smoothies on Mondays.

Quick service at this Smoothie King even when it's packed full of people.

Can't ever get my order right. I'm not coming to this location anymore.

The staffing was short but very organized and friendly and efficient...

The smoothies are great! However the service could be a little faster.

Kerrington makes the best smoothie and gives awesome customer service.

Good stuff! A tad bit pricey, but fast, accurate servive with a smile!

Love the $5 Friday’s. Every smoothie that I’ve had has been amazing!!!

Good location and fast service for a smoothie, protein shake or juice.

Great place. Glad they have the keto champ smoothie. Incredible.

Was closed in the middle of the day during posted open hours.

Love the team here, my favorite spot. They know smoothies

Very small location but amazing tasting smoothies.

Gotta watch out for the homeless at this location.

Good place to get smoothie, great taste as always

I love Smoothie King. They have great service.

Veggie Lemon Ginger Spinach delicious!!

Love their smoothies and friendly staff

Great staff! Great smoothies!