I came in looking for earrings and Nicole was really helpful. She helped me find the perfect diamond studded earrings. She was very friendly and was very informative & knowledgable about their products. Her customer service was 10/10! I’ll definitely be coming back to purchase a new wedding band for my husband.

I'm absolutely disgusted of how overpriced Spence's rings are. The only reason there is so much hype around them is due to their fantastic marketing. Yeah, their rings are legit, but the ring they tried to sell me for $17k, I got for a fraction of the price. Look in to EC Diamonds and thank me later.

The whole experience left me amazed. I did a bit of browsing at other stores but the service didn't compare, the customer service at Spence really made the experience enjoyable. Being able to go through, touch and pick out items really made deciding much easier.

Spence at Scarborough Town Centre has been my go-to store for diamond products since 2014. ALL of the staff are extremely courteous, professional, knowledgeable and helpful. My Associate Elizabeth is top notch and highly, highly recommended. Keep it up!!!

Liz never disappoints! My fiancé had such a great experience picking out my engagement ring with Liz's help and today, she helped me find my wedding band. She's attentive, honest, and really works with your style and budget (which to me is

I bought 2 rings year ago and paid over 5k and went to a jewelry shop for appraisal and just want to know if its pawnable or even real. I was shocked and disbelief the guy said its not pawnable and no value. But the ring i bought is 18k in

Purchased a ring from here late last year and I wore it about 2-3 times. The diamond fell off after a couple wears. Went back and they gave me a repair for free as it was covered under warranty. However, I’m kind of worried if this happens

I regret that we bought our rings with this money hungry company. Saturday, we spent over $3k on wedding bands, not an immense amount but still hard earned money. I received a call just today about my engagement ring diamond being loose. I

The diamond business at the best of times is sketchy, over priced high margin products marketed and sold by manipulating our emotions. Now add in artisan "diamonds" that have even higher margins and you have a whole new level of deception.

I didn’t make an appt and was finally ready to let go of my wedding and engagement ring. The moment I walked in, the ladies at the desk were extremely warm and welcoming. Randa was the associate that gave me all the information on what my

Came to buy a wedding ring and bracelet for my mom. Everyone working there was so kind and patient with us, especially the staff at the desk. Randa was our diamond consultant, and she was super helpful in assisting what my mom wanted. She

Came in with my partner to look for the perfect engagement ring and had two lovely employees help me. Firstly, Nicole, took the time to show us to the wide selection of rings and even gave me some suggestions on what would be suitable for

Although I did not buy a ring from Spence, I wanted to post about Liz (Elizabeth), one of the consultants. I loved her "no pressure" attitude and her genuine personality. She was very knowledgeable and helpful to me even though I was just

I bought an engagement ring from here as they have a beautiful selection. When I got my ring it was not up to my standards and took much longer to come than usual. After speaking with Parth (store director) he understood my concerns and

The claws broke on my engagement ring which was purchased from Spence Diamond. I almost lost my diamond it was a miracle we found it! I took my engagement ring back to Spence Diamond to get a quote to fix it and the quote was over $600.

I am rating this place a 1 star because there is no 0 star option. The ads here are ridiculous and the living definition of an abomination. Whatever the definition for disgusting is in the dictionary, it should be replaced with “Spence

This whole industry is a complete scam. Now on top of their already ridiculously overpriced diamonds they have added "Artisan" created diamonds which is the pretty word for saying "fake" diamonds. They make even better margins on these

Incredible selection, fantastic designs, and great prices, but the staff is the best! They take the time to explain everything in detail, but with no pressure just to make the sale. I couldn't decide and the absolutely fantastic staff

Literally best ring experience ever. We went in with no appointment and the ladies at the front desk were so so sweet. We were able to go around the store, look at the prototypes and pick my favourites. We met it’s Randa, who was the

Purchased earings for my wife for valentines, was told 30 days return. There was an issue with the earrings, the backings would fall off automatically lol be an expensive loss if they fell out. Decided to return and look for a ring

We decided to give this place a second chance after a bad experience with Rhanda (she showed up 40 mins after our appt was supposed to start and we then didn’t hear from her for 2 weeks with the info we had asked for). Our second

8 years later and their customer service is still beyond compare! Sammy and Nicole you two have been wonderful! I Brought my ring in for repair and cleaning, exceptional customer service through and through. Nicole was

You guys need to stop with your annoying, lame, and witless radio ads. Every time your ad plays I cringe and lower the volume. It's the worst part of my day listening to a bunch of fools trying to ad-lib an ad.

We went there 2 times and both times Randa was amazing. She assisted us with engagement and wedding rings for both of us and went above and beyond to ensure we are happy with our purchase. She is amazing!!!

Great experience from beginning to end. The team at this location was super helpful and knew exactly what we needed to help us decide find our perfect wedding bands. Excited to see our rings finished!

Liz greeted us and was warm, welcoming, kind and knowledgeable. She took the time to educate us and walk us through the purchasing process. She was absolutely amazing! Best customer experience EVER!

I absolutely love the service at this location of Spence Diamonds. Randa assisted me with getting a gorgeous Ring within my budget and something my Fiance absolutely adores (prototype in picture)

Non-pressured sales. Some nice perks for shopping with them. Didn't quite have the selection that I would have liked for earrings but all in all a decent shopping experience.

Came here to clean my wife’s engagement ring and the front desk was very helpful specially Nicole who went above and beyond answering all my inquiries.

Knowledgeable friendly staff helped me with my purchase of two sets of beautiful earrings & my new necklace