My partner had a terrible experience, her Cateract operation left her without distance vision and with astigmatism in her dominant eye. Glasses do not rectify this. The administration phoned two days before the operation for their money, they were aggressive from the onset acting as debt collectors. It was their mistake, they did not send the bill to the correct email address. Surgery was the next day, she arrived early, administration, took so long to take her money , she was late for surgery. The pre operative procedures were hurried and incomplete. The anesthetist arrived in her room wearing a dirty overcoat, he did not ask the professional questions he should of, he handed her his bill. The Director of Nursing wrote that he did. My partner can prove that he didn’t have time to ask all the professional questions he should of. He did not bother to find out why my partner needed anaesthesia, believing that all she needed was ‘a gin and tonic’. On complaining all my partner has had is an insincere apology. It’s just one of those things that can happen. The anaesthetist was not aware that she had wet macular degeneration in her left eye, and dry macular degeneration in her right eye. He did not read the medical notes before hand. The director of nursing told her that she didn’t fill in Lifebox, and then subsequently apologised, admitting she had bit actually it didn’t matter, the anesthetist would have been able to see the notes on the day. Clearly he didn’t. She was conscious during the operation, which lasted 2 hours longer than it should of. And was conscious in the recovery room. The Director of Nursing told her that she imagined this, it was common to do so. This isn’t medically correct and is insulting. The Director of Nursing wrote that she got the anaesthetic she asked for, she didn’t. She was given less than she asked for. However, It is the anaesthetists responsibility to assess her, not for my partner to prescribe her own anaesthesia. She has been told that the operation went wrong because she moved. Why she moved is impossible to comprehend, no one knows and it happens sometimes. She has had no explanation of the damage caused, no follow up appointments, no care. No one has taken responsibility. The explanation of what went wrong is a series of disclaimers and lies. My partner believes that the hospital and the anesthetist they employed were at fault and wonders why the explanation is defensive, when they have no responsibility for care or aftercare and no need to abide by the Nolan principles of public life. Ps to post this we have to give one star, at least.!

I have recently had a septorhinoplasty at St John & St Elizabeth Hospital. I was originally scheduled to have the surgery at a more local Spire hospital, but due to Covid, this was cancelled last minute and then rescheduled at St John’s & St Elizabeth. Having read the reviews I was very nervous of this, as there is a lot of negative reviews. However from the moment of scheduling the procedure the contact from the staff, information provided, etc was second to known. They were very accommodating, sending out postal Covid & MRSA testing kits, due to the distance from the hospital for me. On arrival the reception & admissions staff were brilliant, all following Covid guidelines and wearing masks. There were no delays and I was checked into my amazing room ready for surgery. I was immediately greeted by my nurse, Norman, who was excellent throughout, especially as you are there, due to Covid, on your own. The room was massive, modern & immaculately clean, with a huge en-suite bathroom. I was taken through all the paperwork, visited by the surgeon & the anaesthetist, who again was very nice. Shortly after I was taken down to surgery and woke up in recovery, all the time being dealt with by caring, professional staff. Back in my room I was monitored regularly by Norman, see my consultant, delivered my pre-ordered food (which was nice) and then sent home with all my meds. I honestly cannot find one fault with the staff or service I received from this hospital. I have an uneasy feeling that these constant negative reviews maybe from the same disgruntled person leaving multiple negative reviews trying to lower the review score, as they are all of a similar tone, but maybe I am wrong. It is just hard to believe how so many people have had a completely different experience to my own. I would definitely re-use the hospital and recommend it to anyone else. Keep up the good work

I should preface this by saying that both my friend and I are international students from Latin America. In appearance, everything was nice, people were very polite and helpful, but the appointment was at 7:45 PM, they left us waiting until 9, and all the doctor did was give us a sermon about how we didn't have the money to be either admitted or getting the actual test that my friend was looking for. My friend has insurance from Mexico and he wouldn't accept it either. Then we were sitting downstairs, trying to figure out where to go from now, and the doctor came back just to continue the sermon about us going home that very instant. We didn't feel welcome at all after that. I admit we weren't wearing our best, on account of having been hospital hopping trying to get her the test she needs to get an operation, but this clinic gave us the worst experience so far. Doctor also said he would help my friend get an appointment at another place, do you think that has happened yet? Not a peep. We ended up going to University College London Hospital, where they made us wait, but nobody looked down on us, and at least they're helping her now.

The doctor I saw in the immunology department was the rudest doctor I have ever encountered. His secretary made a mistake in her confirmation email to me with the wrong appointment time. When I showed up at the time of the appointment that I was told, the doctor came out and said "you made a mistake, I don't believe you" when I told him this was the time that was sent to me. Once I provided him with proof, he then went on to say it was too late and the staff want to go home so I shouldn't be keeping them. As if it was my fault or desire to be there that late in the evening. Mistakes happen with schedules and typos, but the behavior and rudeness of the doctor was unacceptable.

I would not recommend coming to this hospital. I did not have a good experience here. I had 3 bad experiences with outpatient doctors in this hospital who either didn't care or made false promises of getting in touch which never happened. And the radiology department here failed to find an issue that was discovered at another hospital within 1 month. Staff on the phone were not great either, there were some staff who were quite rude when speaking to reception on the phone. On one occasion I asked a member of staff where the outpatient section was and they said they didn't speak English. I would not advise anyone to come here. There are much better hospitals in London.

I attended the Urgent Care walk-in clinic. Reception area was clean, spacious and cool. Staff were very friendly and explained costs involved for a consult. No other patients were there so I didn't need to wait to be triaged by the nurse. She took my BP, temp etc then looked at my injury. The doctor had a check to make sure it was okay to re-dress. Fee stated was £150 but due to really only seeing the nurse, the visit only cost £85. After having gone to A&E at the Whittington at 2am and being told there was an 8-10 hour wait in the dirty waiting room crowded with other patients, I was more than happy to pay for the amazing care at St John & St Elizabeth

Excellent service and hospital experience here. From admissions to the care and to aftercare and finance follow ups - everything happened quickly and smoothly. I decided for the surgery and within a week, all pre-op tests were done, all finance aspects done, and surgery took place. Nurses were very caring and gentle, including longer term follow up help. The finance team helped find the information they need ensure my account was settled accurately. The housekeeping team changed my sheets twice due to the side affects of my surgery. Overall very impressive experience and happy to recommend this hospital for care.

I fell while in London and broke my hip. I spent a day in a bed at St Mary’s and was told it would be 5 days before surgery. Being from the USA the surgeon said I should go to a private hospital. I was transferred to St John’s. My surgery was the next day. I was very pleased with surgeon and hospital staff. Nurses were wonderful. The hospital food was the best I’ve ever had in a hospital. They helped me return home in a few days. I still need a bill to turn into my insurance co as I paid a deposit in order to get a refund. Can I get an email address?

The customer care staff are ignorant badly trained and lacking any compassion. I was so shocked by the person's attitude on the phone when I tried to book a same day emergency appointment and had to repeat myself several times. I actually had zero confidence they could help me so I elected to go elsewhere. Shocking that a private hospital could employ such badly trained deficient staff. Judging by the other reviews it would seem that I am not the only one who has had such a terrible experience.

Worst hospital I’ve ever experienced. Expect to receive charges of hundreds of pounds after weeks from your consultation without your doctor to mention anything to you beforehand. I received a poor consultation in which the most “important” advice from the doctor for a gynaecological problem was to drink kefir! My problem came back within 3 weeks and nobody cared to help after that. Go for another hospital if you have the chance, this is one of the worst in London.

Save yourself, go anywhere else and you will be fine. Thousands of pounds and a week later I am still chasing both the doctor and the hospital to provide me with the diagnosis and the results of my tests. Called multiple times last week, I even reached out and escalated my request to the Chief Nursing Officer, Mr. Andrew Gallini, as per the hospital's procedures and I am still expecting an answer from either the doctor, or the hospital staff.

Dr Liu was incredible. She calmed my nerves and was sympathetic to my personal circumstances. She did her best to minimise the costs to my consultation and patiently answered any questions I had. I was worried that a private doctor might try to suggest costly treatments but Miss Liu was candid about what would work and advised against unnecessary procedures. I went into my appointment a ball of nerves and left feeling supported and relieved.

First time visit for me via my private health insurance. Had to travel from Essex but have to say the service received from all reception staff, nurses and specialists was first class. Everyone was so helpful, was always notified of delays caused by my specialist arriving slightly late, MRI scanning dept. was amazing from getting a quick appointment to the actual scan. Thank you to all the staff, highly recommended.

I recently had an appointment with Mr Ravinder Natt and I must say that he was extremely professional and thorough during our consultation. I would highly recommend him to anyone in need of an ENT consultant. I would also like to mention that I had a lovely experience with Marsha from the contact centre. She was very helpful and managed to arrange for an appointment for me that same day.

Had partial knee replacement done by Mr Joyti Saksena at this hospital. All went really well and the after care team were fantastic with nothing too much trouble, Charles was absolutely brilliant as they all were, hospital was very clean and all up to date. No one ever likes going to hospital but the way I was looked after felt more like a 5 star central London hotel.

One of the worst experiences with hospitals I have ever had, considering management and administration. I tried to get information on the payment made by my insurance and only received shrugging shoulders from anyone I talked to. I ended up getting an email out of the blue from a credit collection agency. The most terrible admin I have seen.

Very positive urgent care experience! I visited today with an urgent issue and the staff were simply great, very friendly and positive and made everything tick. Within about 10 mins upon arrival I saw a nurse and a doctor and within an hour I saw an ENT expert for my issue. The treatment there and care was super good, keep up the good work!

I had an outstanding experience at this place! The customer service was top-notch, and the staff was incredibly friendly and helpful. The facility was super clean, and they had some of the best equipment I've seen. I highly recommend this place – probably one of the best in London!

We have been four times to outpatient department 1 over last year and I don’t know how your reception staff can be any more rude. They never say hello, let alone smile or make you feel welcome. Consultant is great, but please teach your reception staff some basic manners.

Avoid this hospital, they're promoting Mr Youngman even when he has put his clients in harm's way. My friend is suffering as a result of his incompetence. Even if your insurance covers it, please avoid him at all costs. You're better off going with the NHS.

It’s a good hospital with some well known practicing specialists perhaps not as good as your Spire or Bupa but I think staff, the facilities and appointments are very good nevertheless plus, it has a cathedral inside who knew⁉️ …

I have been seen Neurologist Jeremy Chataway since 2020.I would highly recommend Jeremy. My last visit was in December 2023 and I will see Jeremy every 6 months He has changed my life and I cannot wait to go back to work. Thank Jeremy Chataway.

I was telephoned the night before my operation asking me to pay my bill, I explained I had already paid, then they said I needed to pay £750.00 for services (I never even had). It was like speaking to a debt collection agency or a scam call

Very disappointing experience with Mr Romi Navaratnam. He was 20 mins late for my appointment. As a doctor he didn’t make me feel secure nor reassured. Despite the fact I told him about my challenges he didn’t seem to be bothered. I saw him

Excellent hospital. I had never been in hospital or had treatment before. So I was really worried about it but could not be made to feel any more relaxed or be treated any better by all staff. Thank you for your excellent care and treatment.

I had two horrible hernias that caused me no end of discomfort. These things had been misdiagnosed for a while until I met with Dr. Romi Navaratnam. I was and still am impressed not just with his professionalism, but also with his skill as

I broke my left wrist when on holiday abroad in May earlier this year. It was a bad fracture (the bone was shattered into different parts) which required emergency surgery the next day to install a metal plate and screws. After I got back

Called their urgent MRI unit and booked an urgent MRI scan this afternoon as a private patient, paying for myself, somewhere to the tune of 800quid. Travelled for 1.5 hours, upon arrival found out they had not booked it! Parag Jaiswal who

Excellent services. The doctors were empathetic and treated me with a high level of care and high-quality treatment. I will go back to this hospital for any future treatment. Highly recommend it if you want to be treated right away and

A circus and not a hospital. I came in, was told to go to the first floor. After I signed up and did all I needed, someone realised I needed to go to the second floor. There I was told to wait. After 30 minutes I was told I need to go

I had suffered from TFCC tear and ECU tendinopathy for 1.5 years from incorrect guitar playing during covid. I went to see Jade in the physio-department. Already having seen 2 therapist without succes, I was cynical. However, Jade is

Booked my husband in here for a stroke rehabilitation stay. Dr Amlani was excellent but the nursing care was poor; instances where Bill was not washed or dressed in time for treatments. The Wellington would have been better.

Dr Kiani is so professional and attentive. He explained everything patiently and clearly. Massive appreciation for Shanelle as well who made my blood test completely painless - I didn’t even feel it! Thank you!

Nicely maintained. Courteous staff, prompt attention, diagnosis and treatment are the hallmark of this hospital. Has a coffee shop too. Overall had a satisfactory experience.

A day after waiting for 6hrs at an A&E at a different hospital (and was not seen by an a doctor) I visited the urgent care clinic at St John & St Elizabeth hospital.

To collect a prescription and buy the prescribed medication it was an adventure. I've been sent to numerous people, different floors...... quite frustrating.

Nice staff. Small clean hospital. Small enough to feel welcoming and easy to find your way around.

A comforting, solid and professional hospital with very capable people.

Mr. Sean Molloy One of the best Doctors I have ever met in my life

Overall I had a very pleasant experience visiting the Hospital.