Lack of service. Great facilities and artwork in the building. My culture was disrespected by employees and I received poor service from the Group Tax Division and CIB. Kevin Barnes also does not reply to emails or calls. Please resolve my remedy and complaint logged. Please follow up promptly. Thank you

Ridiculous amount of waiting time for Forex, 6 people waiting, 2 tellers. According to those already waiting here, each customer takes 20-30 mins to process. So one is looking at an hour waiting time minimum. What a loss of productivity for South Africa, and I guess Standard Bank just don’t care.

I was there to pick up a card and it took an hour! There were very few staff to assist customers despite the number of stations there. Please do something to make this better. And bother saying we should do things online, it also took a week for my email query to get a response.

Don't ever make use the online for credit cards it's terrible service trying 6days to get my pin I went greenstone for help they treat you like s. And the people are door they have no client service at all the people need training every day don't use the service they give you

Poor service. Slow. Was told that the entire standard bank system was offline. It was not . I was able to access my banking app. Will look to move my account to Capitec or FNB. Standard bank seems to be on par with home affairs as far as efficiency goes

Today was a dream. What a wonderful person in kiosk 25. Professional. Good sense of humour. Same as mine. Well versed in what she had to do. Had the whole lot and more done in minutes. I'd give her an 8 out of 5. Way to go girl. Keep it up!!

I would like to close my StdBank accounts, but unfortunately, after waiting for 2 hours, the consultant failed to fulfill my request. To make matters worse, when I returned to address the issue, Michael, a StdBank security guard, turned me

Very lovely, patience and professional service. I was helped by a consultant named Naomi and she really took her time to assist me with my query. While it couldn't be done on the first day, i came back on the second day and she assisted me

I recently visited Standard Bank's Rosebank branch to collect my bank card, and I was thoroughly impressed with the experience. The process of obtaining my card was incredibly easy, and what stood out even more was the exceptional level of

I went to close my account at the branch in April. After sitting in a queue for over 2 hours the person who was assisting me was not helpful and did not close my account correctly. Months later my account is still open, and I keep getting

This is the most I have had to wait just to close an account. There was only one working member at enquiries where there are 6 spaces, it was said the estimated waiting time is 40 minutes, we have been here for over an hour because I am

The worst service, waste of time really. They do not deserve any stars at all! First waited for about 40 minutes just to update a cell phone number which upon trying to login my banking profile was still not updated. Consultants are not

Shocking and slow service. One teller to help with cash deposits, the second teller has to deal with atm deposits/enquiries- so never inside. No number/queue system, one either can stand or sit, two separate sections to wait, therefore

I give this -1 stars. Customer service is awful. I just went to make change for R200 and they had me waiting in a cue for over 45 mins just to make change. This was extremely frustrating as we work at a shop at the mall and needed the

Since they have closed their branches its takes a minimum of an hour if not 2 hours to do anything at my local branch. This is further compounded by a number of services being only available at a branch such a lack of card delivery.

I can agree that this branch is understaffed, but I had absolutely stellar service from Enathi (who helped me recover access to my accounts when all I had was my ID number) and Donavin (who assisted me with Forex).

Having to queue 20minutes for a collection? Honestly makes no sense, it's such a small thing but i have to wait. Considering switching banks because every standard bank branch is the same. Poor customer service.

Had to wait ONE AND A HALF HOURS till my name was called to see someone about updating my details- a simple task. I had to come to the bank for that. Place clean and comfortable but shocking waste of time.

I had a great and wonderful consultant help me today. She was friendly, and very quick .I was offered coffee as I waited , really great experience here and usually there aren’t no long queues .

If I could give a zero star rating, I would. The place is very cozy and looks clean and beautiful.I didn't know it was because they are cushioning to disrespect you. Waited 1.5 hours just to

Been waiting to do a deposit since 10.30am. Now 12.45 I have not been served as yet Only 1 teller on the floor. Tellers on lunch rather let's make customers wait 3 hrs in the que

Standard bank branches are honestly the worst. They have too for consultants to assist, very long queues, no ticket system for properly managed queues and extremely poor service.

The service at this branch STINKS! Unless you have unlimited time to sit and wait for a consultant to give you your cresit card, don't even think about going here. Disgusting.

The friendliest and most helpful staff are at Standard Bank Rosebank! Everyone is very patient and willing to go above and beyond to assist you. What a great team …

This bank has the slowest service ever, there’s no sense of urgency, they are constantly not fully staffed which leaves us wasting so much time waiting for assistance

Standard Bank now has one queue for all queries. Expect to wait up to an hour to collect you credit card. I was at the Rosebank Mall branch to pick up my card.

Worst service ever. They’ll make you wait for hours and they won’t even solve your problem. Service is ridiculously slow. This branch is an absolute disaster.

Waiting time is horrendous. Been a few times now, both before and during Covid, and the wait was terrible. Suggest going to the smaller, less fancy branches.

Bad experience in finding the Standard Bank Rosebank Branch Johannesburg. The directions to the Rosebank branch on the website in completely wrong. Even

Definitely in the top 5 most useless branches ever. As a working individual one does not have over an hour in one's day to waste waiting for service.

Prison decorations, plastic greenery, 1 teller working... Masochists will find pleasure at this branch. The rest of us only pamphlets of other banks

I had a lovely consultant help me today. She was friendly, hilarious and my query was dealt with quickly. The wait time was virtually nonexistent.

Deserves an actual zero. Of all the branches one would think that the branch closest to the head offices

Racist towards Asians. I need to know from top management what is the stance towards Asians in your

Waited an hour just for an ATM card and also didn’t receive any notification for expiring.

Waited for over an hour for assistance and still couldn't get assisted. Terrible service.

Amazing staff. Efficient and kind hearted. Got a new card with ease and I'm so happy!

Waiting for over an hour to close a paid up home loan account. Seriously???

Very impressive. Good professional service. Mmeli a credit to the brand.

Terrible service!! Waited for an hour to be attended to.